Dell PowerVault ME484 JBOD Storage Enclosure Support Matrix

Notes, Cautions, and Warnings

ℹ️ NOTE: A NOTE indicates important information that helps you make better use of your product.

⚠️ CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

⚠️ WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Contents

1. Chapter 1: Introduction
2. Chapter 2: ME484 JBOD storage enclosure rules
3. Chapter 3: ME484 JBOD server support
4. Chapter 4: Management Tools
5. Chapter 5: Supported ME484 JBOD storage enclosure firmware
6. Chapter 6: Supported operating systems
7. Chapter 7: Supported hard drives
8. Chapter 8: Dell EMC Storage Support Policy

Chapter 1: Introduction

This Support Matrix provides the latest compatibility/interoperability information and the supported software, firmware, and hardware for an ME484 JBOD storage enclosure that is attached directly to a host server. This document supersedes all other ME484 JBOD documentation information.

ℹ️ NOTE: For information about using the ME484 as an expansion enclosure connected to a storage system, refer to the applicable support matrix, either the Dell PowerVault ME4 Series Storage System Support Matrix or the Dell PowerVault ME5 Series Storage System Support Matrix.

This document might contain third-party content that is not under the control of Dell. The language in the third-party content might be inconsistent with the current guidelines for Dell content. Dell reserves the right to update this document after the content is updated by the relevant third parties.

Chapter 2: ME484 JBOD storage enclosure rules

This following table lists some of the rules for ME484 JBOD storage enclosures:

ℹ️ NOTE: Clustering is not supported in ME484 JBOD storage enclosure configurations.

Chapter 3: ME484 JBOD server support

This section lists the adapters and controllers that have been tested for use with ME484 JBOD storage enclosures.

The ME484 JBOD storage enclosure supports the following adapters and controllers:

• Dell HBA355e
• Dell 12 Gbps SAS

You can download the supported drivers and firmware for the adapters and controllers from https://www.dell.com/support/.

To determine if a PowerEdge server supports an adapter, see the support matrix for that server.

Chapter 4: Management Tools

The ME484 JBOD storage enclosure is managed using the Power Tools Server Hardware Manager software. For more information, see the PowerTools Server Hardware Manager Administrator's Guide or the PowerTools Server Hardware Manager Support Matrix on https://www.dell.com/support/.

The ME484 JBOD storage enclosure is not integrated with Dell OpenManage or the Dell Remote Access Controller (iDRAC).

Chapter 5: Supported ME484 JBOD storage enclosure firmware

ME484 JBOD storage enclosures contain two IOMs and both IOMs must be at the same firmware version.

ℹ️ NOTE: This document refers to I/O modules as IOMs. Other Dell documentation might refer to the I/O modules as Enclosure Management Modules (EMMs). For ME484 JBOD storage enclosures, these two terms are interchangeable.

The firmware version on each IOM must be updated individually because the IOMs do not automatically synchronize firmware versions.

Chapter 6: Supported operating systems

The ME484 JBOD storage enclosure supports the following operating systems:

Chapter 7: Supported hard drives

The ME484 JBOD storage enclosure supports the following hard drives:

Chapter 8: Dell EMC Storage Support Policy

Level 1: Full Contractual Support

For tested devices listed in this Support Matrix, (and for the specific version listed), Dell EMC will provide solution support, under an active support contract assuming that all other components in the storage solution are also under contracted support with their respective manufacturers and that documented recommended design best practices are followed.

Level 2: Conditional Support

In addition to the product versions tested by Dell EMC and listed in this Support Matrix, the compatibility of comparable hardware models and newer firmware versions can be projected based upon the results for the systems actually tested and will be designated as "conditionally supported".

Dell EMC will provide full contractual support for the storage solution under an active support contract, assuming that all components in the storage solution are also under contracted support with their respective manufacturers and that documented recommended design best practices are followed.

Resolution of functional and/or performance issues may be out of Dell EMC's control. In such cases, these issues will need to be addressed by the applicable device or software/firmware vendor. Dell EMC may require, in its sole discretion, as a condition of continuing support, that the customer replace the component with one that was tested and/or upgrade/downgrade to a supported software version.

Examples of Conditional Support situations include, but are not limited to:

• If a switch or server adapter shares the same underlying ASIC or chipset and is from the same vendor as a tested configuration, then it may produce similar results.
• If a component is an identical model of a component listed, but differs in firmware version, then it may produce similar results for any firmware and/or drivers that are newer than those listed. For example, if version X of firmware has been tested and is listed as compatible, then versions newer than version X are expected to continue to work.

Failure of a "conditionally supported" component to provide the same service level as the similar device listed, unless Dell EMC has communicated end of support or a specific incompatibility for a particular product, firmware or software version, would be treated as a bug that needs to be fixed by the device or software/firmware vendor.

Level 3: Commercially Reasonable Effort

For components not listed within this Support Matrix, OR where customer has not, or is not willing to apply accepted Dell EMC recommended best practices for the specific storage family's SAN design and implementation, as long as the customer has an active support contract with the appropriate vendor(s), and an active support contract, Dell EMC will provide storage solution support for any untested component of the configuration, until such time as it is determined, in Dell EMC's sole discretion, that a problem lies within the untested component(s) or the way they interoperate with Dell EMC.

Once an untested component has been determined to be the source of the issue, Dell EMC will only provide support for the storage solution on a Commercially Reasonable Effort (CRE) basis. CRE support may be limited to certain days of the week and during normal business hours only.

Dell EMC does not guarantee that issues undertaken on a CRE basis will be resolved in a timely fashion, or at all. There is a possibility that the customer would need to replace an untested component or take the affected system out of production to resolve the issues.