Introduction to SupportAssist
Dell SupportAssist is a proactive and predictive technology designed to provide automated technical support for Dell PCs. It empowers IT administrators to efficiently manage their PC fleet remotely through the Dell TechDirect portal.
Upon deployment, SupportAssist monitors each PC, proactively detecting hardware and software issues. Depending on the service plan, it can automatically open a support case with Dell technical support and send notifications. SupportAssist securely collects essential information to facilitate an enhanced, efficient, and accelerated support experience.
Key capabilities include optimizing PC performance by removing unwanted files, tuning network settings, enhancing system performance, and removing malware. It also identifies available driver updates for PCs.
Deployment Guide Overview
This deployment guide provides comprehensive instructions for IT administrators on how to onboard to Dell TechDirect, configure, and deploy SupportAssist for business PCs running the Windows operating system.
The guide covers essential topics such as:
- Creating a TechDirect account and company.
- Adding technicians to manage the PC fleet.
- Configuring SupportAssist preferences for optimal performance.
- Creating and deploying SupportAssist packages using various tools and methods.
- Installing the Central Resource Manager for BIOS updates.
- Updating SupportAssist and running self-diagnosis tests.
- Understanding roles and capabilities within TechDirect.
Resources
For detailed information and further assistance, refer to the official Dell documentation:
tdm.dell.com/portal/
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