Q: Why won't the machine charge?
A: 1. First, make sure the device is turned off. Devices that are powered on will not charge.
A: 2. Check if there is any debris blocking the charging port. If the charger isn't correctly connected, the device will not charge.
A: 3. Check if the LED indicator is on. If not, please contact Aiper customer service.
Q: Why is my device not cleaning or climbing my pool's wall?
A: 1. Check the roller brush for excessive wear. If the brush is in poor condition, please contact customer service for a replacement roller brush.
A: 2. Check that the wheel gear is properly attached and secured. If you discover the wheel gear has fallen off, or falls off during operation, please contact Aiper customer service for a replacement part.
A: 3. Ensure the filter basket is clean before each use, as solidified debris may prevent the device from operating at full capability.
A: 4. If your pool has curved walls, this will affect the device's ability to traverse your pool's walls.
Q: Why won't the mode dial turn?
A: Check if small debris has become lodged under the mode dial. Use a hose or high-pressure water gun to clean the area around the knob.
Q: Why does my device not clean as long as advertised? Can the battery be replaced?
A: 1. Please check the LED indicator to ensure the device is fully charged before each cleaning.
A: 2. Check if any debris is obstructing the rotor, as an obstruction can significantly impair the device's performance.
A: 3. The battery comes with a 24-month warranty and potential repairs may be covered. If your device is not covered under warranty, parts and services may be purchased separately.
Q: Why does trash frequently leak out after the machine being taken out of water?
A: 1. Check if the inlet cover at the bottom of the trash bin is obstructed in any way as this can cause debris to fall out
A: 2. Clean the filter basket after each use to prevent any potential debris from overflowing or leaking from the filter basket.
Q: Why is the upper cover of the garbage bin not tight?
A: Press firmly on the upper cover until you hear it close tight. Press on the cover to ensure it doesn't spring up again.
Q: Why are the devices top water outlets not working under water?
A: 1. The machine may be trapped, shut down the drain motor for a short time to allow the machine to automatically correct itself.
A: 2. A boot error may have occurred during start-up, please restart the machine, and allow the device to correct itself.
Q: Why is there an alarm sound and a flashing red light?
A: The flashing red light means the rotor is blocked or the motor is flooded. Please contact customer support for replacement or repair.
