Ender-3 Pro Series 3D Printer

About this Guide

• This guide is for the Ender-3 Pro Series of 3D printers.
• Select the correct input voltage to match your local mains (230V or 115V).
• Because of software/hardware upgrades and model differences, new revisions may not be listed in this guide.
• Please plug the power cord into a three-hole power jack.
• Detailed instructions for use are available in the TF card.

An image of the Ender-3 Pro 3D printer is displayed on the right.

Notes

1. Do not use the Printer in any way other than described herein to avoid personal injury or property damage.
2. Do not place the Printer near flammables, explosives or heat sources. It is best to place it in a well-ventilated, low-dust environment.
3. Do not expose the Printer to violent vibration or any unstable environment. This will cause poor print quality.
4. The filaments recommended by the manufacturer are preferred as to avoid clogging in the hot end and/or Printer damage.
5. Do not use any other power cable than the one supplied. Use a grounded three-prong power outlet.
6. Do not touch the nozzle or hot bed during printing. Keep hands away from machine while in use to avoid burns or personal injury.
7. Do not wear gloves or loose clothing when operating the Printer. These loose articles can become caught in moving parts and cause personal injury or Printer damage.
8. Clean off filament from the nozzle tip with the provided pliers before the nozzle cools. Do not touch the nozzle directly. This can cause personal injury.
9. Clean the Printer frequently. With the machine powered off, clean the printer body with a dry cloth to remove dust, adhered printing materials and foreign objects on guide rails. Use glass cleaner or isopropyl Alcohol to clean the print surface before every print for consistent results.
10. Children under 10 years of age should not use the Printer without supervision.

Contents

• 1. Introduction
• 2. Screen Information
• 3. Loading Filament
• 4. Bed Levelling
• 5. Software Installation
• 6. Preparing to Print
• 7. Trouble-shooting

Preface

Dear consumers,

Thank you for choosing our products. For the best experience, please read the instructions before operating the Printer. Our 3D team is always ready to provide you with assistance. For a better experience in using our product, you may learn how to use the Printer in the following ways:

1. View the accompanied instructions and videos in the TF card.
2. Visit our official website www.creality.com. You will find relevant software/hardware information, contact details and operation and maintenance instructions on the website.

1. Introduction

Diagram of the Ender-3 Pro 3D printer with labeled components:

• 1. TF Slot and USB Port
• 2. Control Box
• 3. Print Surface
• 4. Control Knob
• 5. Display Screen
• 6. Nozzle Assembly
• 7. Spool Holder
• 8. Extruder (E) Stepper
• 9. Power
• 10. Y Limit Switch
• 11. Y Stepper
• 12. Coupling
• 13. Z Stepper
• 14. Z Limit Switch
• 15. X Limit Switch
• 16. X Stepper

2. Screen Information

The Ender-3 Pro LCD screen displays information such as Print Speed, Model, current temperatures of the nozzle and hot bed, current location of the nozzle, print time, and print progress. It also shows the website www.creality3d.cn.

Instructions for screen interaction: Push: OK/Enter Sub Menu, Turn: Change Option/Value.

Screen Options

3. Loading Filament

1. Preheat

Method 1

Access Preheat PLA or Preheat ABS via the Main menu.

Method 2

Access Temperature settings (Nozzle, Bed, Fan speed, Autotemp) via the Control menu.

2. Feeding

Press and hold the extruder lever then insert 1.75mm filament through the small hole of the extruder. Continue feeding until you see filament come out the nozzle.

Tip: How to Replace the Filament?

1. Cutting filament near the Extruder and slowly feed new filament until they are fed into the new filament.
2. Preheating the nozzle and withdraw the filament quickly and feed the new filament.

4. Bed Levelling

Follow these steps for bed levelling:

1. Prepare: Select 'Auto Home'. Wait for the nozzle to move to the left/front of the platform.
2. Prepare: Select 'Disable Steppers' to release the motor.
3. Move the nozzle to the front/left leveling screw and adjust the platform height by turning the knob underneath. Use a piece of A4 paper (standard printer paper) to assist with the adjustment, making sure that the nozzle lightly scratches the paper.
4. Complete the adjustment of the screw on all 4 corners.
5. Repeat steps 1-2 times if necessary.

Diagrams illustrate the bed levelling process, showing incorrect (red X) and correct (green checkmark) bed height relative to the nozzle.

5. Software Installation

Install the Creality Slicer software:

1. Double-click to install the software (Creality Slicer 1.2.3).
2. Double-click to open the software.
3. Follow the Configuration Wizard: Select language (English), select your machine model, and finish.

Screenshots show the Creality Slicer installation wizard, including language selection and machine selection (listing various Creality models like CR-10, CR-5, Ender-3, etc.).

6. For the first Printing

1. Slicing

Open Creality Slicer software, load your 3D model, wait for slicing to finish, and save the gcode file to the TF card.

2. Printing

Insert the TF card into the printer, select 'Print' on the screen, and then select the file to be printed.

Screenshots illustrate the slicing process (loading a model, saving gcode) and the printing process (navigating menus on the printer screen).

7. Trouble shooting

Flowchart for troubleshooting common issues:

• Start
• Print from SD-card:
  • File identified? (Y/N)
  • If No: Check SD card (Erase, Format, Replace).
  • If Yes: Any random code? (Y/N)
  • If No: Other files are normally printed? (Y/N)
  • If Yes: Slice (Move model, restart slicing, restore model).
• Home:
  • Move? (Y/N)
  • If Yes: Pass origin? (Y/N)
  • If Yes: XYZ Stepper (Reconnect cables, check replacement method).
• Heat bed:
  • Bed is heated? (Y/N)
  • If Yes: Temperature is normal? (Y/N)
  • If Yes: Thermistor (Reconnect cables).
  • If No: Heat pipe (Reconnect cables).
• Heat nozzle:
  • Nozzle is heated? (Y/N)
  • If Yes: Temperature is normal? (Y/N)
  • If Yes: Thermistor (Reconnect cables).
  • If No: Slice/Timing belt (Restart slicing, adjust belt tension).
• Print:
  • Misaligned? (Y/N)
  • If Yes: Coupling (Fasten coupling).
  • If No: Spray? (Y/N)
  • If Yes: E stepper rotates? (Y/N)
  • If Yes: Feeding roller rotates? (Y/N)
  • If Yes: Filament is normal? (Y/N)
  • If Yes: Other (Clean filament, replace filament).
  • If No: E stepper (Reconnect cables, check replacement method).

Results: Resolved, Damaged & contact for replacement, The fault cannot be identified. Contact to resolved.

After- Sales Service

Service

The printer can be returned within seven days, 15 days replacement, one year warranty, lifetime maintenance.

Replacement Requirement

1. The appearance of the product is intact, without damage, scratches, smudges, cracks, deformation, etc.
2. Machine parts, tools and others are complete.
3. Provide a complete and valid purchase invoice and warranty; product number should be the same.

Warranty Coverage

The following accessories are not included in the warranty coverage if they are not damaged by transportation: platform sticker; platform forming plate; acrylic cover; card reader and TF card; platform glass; USB cable; filament; rack and tools, etc.

Profile: Before delivery, the machine is tested. Light scratches or minor damage due to long-distance transportation, which do not affect normal use, are generally not covered by warranty.

Nozzle assembly (nozzle, heating block, throat pipe, heat sink, Teflon tube, etc.) has a warranty period of 3 months. If damaged after the warranty expires, a new one needs to be purchased.

Motherboard, LCD display, power supply, hot bed have a warranty period of 12 months. For quality problems, free maintenance is provided. Beyond the warranty period, the user can send it back to the original factory for maintenance, bearing the return shipping and maintenance costs.

Not included in warranty coverage:

1. Inability to provide an effective after-sales service card or serial number.
2. The whole machine and components exceed the warranty period.
3. Equipment failure or damage caused by unauthorized modification (including modification of nozzle assembly, machine structure, use of third-party components, or firmware).
4. Equipment failure or damage due to incorrect installation and use.
5. Equipment failure or damage caused by use in an environment not specified for the product.
6. Equipment failure or damage due to improper use (beyond workload, etc.) or maintenance (moisture, etc.).
7. Equipment failure or damage due to the use of other branded components or low-quality consumables.

Statement

Creality 3D printer has passed various authorized product certificates and quality management systems. It is strictly forbidden to use this printer to print any products or equipment that violate the legislation of the specific country and region.

Contact and Certifications

Revision Date: March 20, 2020

Shenzhen Creality 3D Technology CO.,LTD.

Address: 11F & Room 1201, Block 3, JinCheng Yuan, Tongsheng Community, Dalang, Longhua District, Shenzhen, China, 518109

Official Website: www.creality.com

Tel: +86 755-85234565

E-mail: info@creality.com, cs@creality.com

Certifications include: FCC, CE, RoHS, ISO 9001, CQC (China Quality Certification).