Heybike Cityscape 2.0 Electric Bike User Manual

Congratulations on Your Purchase!

This user manual will help you assemble and operate your new Heybike electric bike. Be sure to read all of the information in this manual before riding.

Contents

• Product Safety Notice
• Warning Message
• Package Contents
• Product Overview
• Assembly
• Battery Key Positions
• Charge Your E-Bike
• Start-up Procedure
• Remove the Battery
• Display and Setting
• Personalized Setting
• Troubleshooting
• Specifications
• FAQs
• Limited Warranty
• Contact Us

Product Safety Notice

Warning Message

1. Avoid water: The electric bike is not waterproof. Electronics may be damaged by water, and water damage is not covered by the warranty. Riding in wet conditions is also very dangerous and may result in injury.
2. Avoid prolonged exposure to sun or rain and avoid storage in places with high temperatures or corrosive gas.
3. Abuse: Physical damage due to negligent care and extreme riding is not covered.
4. Whenever riding the Heybike Electric Bike, there is a risk of severe injury or death from loss of control, collisions, and falls. Use caution and ride at your own risk.
5. Do not modify the product from the manufacturer's original design.
6. Do not exceed the posted speed limit and obey all traffic laws.
7. Avoid touching the charging port directly and do not let it make contact with a metal object.
8. Keep hands and all body parts away from moving parts while operating the electric bike.
9. Before riding, check the electric bike to ensure it is operating correctly.
10. Before riding, check that the braking system is functioning properly. Ensure all safety labels are in place and understood.
11. Before riding, ensure all axle guards, chain guards, or other covers/guards supplied by the manufacturer are in place and in serviceable condition.
12. Before riding, check that the tires are in good condition, inflated properly, and have sufficient tread remaining.
13. Never exceed the 330 lbs (150 kg) maximum load rating.
14. The electric bike should never be used by children under the age of 18.
15. Maximum Speed: Your electric bike goes at a maximum speed of 20 mph.
16. Additional insurance may be required to cover situations encountered while riding an electric bike. Contact an insurance company or broker for advice.
17. To conserve electricity, use assist mode, avoid zero starting, frequent braking, driving against the wind, carrying heavy loads (including other people), and riding with insufficient air pressure.

Package Contents

Carefully check package contents. If anything is missing or damaged, contact Heybike customer service at support@heybike.com.

Unpack the bike: Open the bike box, remove the small box inside. With the help of another person, safely lift the bike from the box. Carefully remove packaging material (cardboard and foam should be recycled). Open the small box and carefully set out all contents.

Included Items:

• 1 x User Manual
• 1 x Rear Rack
• 2 x Pedals
• 1 x Front Wheel
• 1 x Seat
• 1 x Fender
• 2 x Keys
• 1 x Front Wheel Screw
• 1 x Front Fork Bowl Upper Cover
• 1 x Stem Cover
• 2 x Wrenches
• 3 x Allen Key Wrenches
• 1 x Charger
• 1 x Electric Bike

Product Overview

The Heybike Cityscape 2.0 Electric Bike features:

• LCD Display: Shows speed, battery level, pedal assist level, trip distance, odometer, max speed, average speed, and range/power unit.
• Display Controls: Buttons for power, pedal assist adjustment, odometer/trip toggle, backlight, walking mode, and headlight.
• Handlebar Components: Throttle, Grip, Stem.
• Frame Components: Saddle, Seat Post, Battery, Motor, Wheel Chain, Crankset, Pedals, Tire, Disc Brake, Derailleur, Front Light, Suspension Front.

Assembly

Front Fork Assembly

If uncomfortable assembling the bike, Heybike recommends taking it to a bike shop for assembly and inspection. If assembling yourself, follow all instructions, adjust gears and brakes, and set tire pressure.

1. Locate the quick-release lever. Open the lever and remove the thumb nut, safety hook, and cone spring (opposite the lever). Keep the washer and other safety hook and cone spring in place on the lever side.
2. Line up the fork with the axle at the center of the wheel. Ensure a spacer is between the fork and wheel on each side. Install safety hook, gasket, and nut in turn.
3. Tighten the nut onto the fork with a No.15 wrench.
4. Install the front fork cover.

Front Fender & Headlight Assembly

1. Take out the fender, remove the nut, washer, and bolt at the top of the front fork.
2. Tighten the screws to fix the stem in place.
3. Tighten the screws to fix the handlebar in place.
4. Reattach the bolt, washer, fender washer, and headlight (in that order). Put the front lamp bracket into the screw and align. Lock the screw with an allen key and wrench.

Stem Assembly

1. Put the Bowl upper Cover into the Stem and insert it into the front frame.
2. Tighten the screws to fix the stem in place.
3. Tighten the screws to fix the handlebar in place.
4. Cover the stem screw with Steam screw plugs for protection.

Seat Assembly

For better pedaling, safety, and overall riding comfort, positioning the seat at the right height is important. The rider's leg length determines the seat's position. When pedaling, hips should remain level and legs almost fully extended at the bottom of the pedal stroke, but not over-extended.

To determine the right seat height, sit on the eBike with one pedal at its lowest point and place the ball of your foot on the pedal. Your leg should be almost fully extended (not locked out) with a slight bend at the knee.

1. Open the quick-release lever by swinging it open and outward fully. Put the seat into the seatpost tube.
2. Move the seat up and down by sliding the seatpost in or out of the seat tube. DO NOT raise the seatpost beyond the minimum insertion marking etched into the seatpost tube.
3. Adjust the seat and the head of the seat so it is parallel with the top tube.
4. Close the quick-release lever using your palm or finger.

Adjusting the Suspension Fork

The suspension fork can move up and down up to 80mm to cushion bumps, making riding on rough roads smoother. Depending on rider preference, the suspension fork can be locked out as a rigid fork for higher efficiency while pedaling.

The lockout lever, located on top of the right side of the suspension fork, can be turned counterclockwise until it stops to completely lock out the suspension fork's travel. To unlock, turn the knob clockwise until it stops. When unlocked, resistance can be adjusted by turning.

Rear Fender Assembly

1. Position 1: For installing the rear fender. Position 2: For installing the rear rack.
2. Take off the screws from (Position 1) the bike frame.
3. Attach the fender struts to the bike frame and tighten the screws on the left and right sides (Position 1).

Rear Rack Assembly

1. Take out the rear rack and take off the screws from the bike frame.
2. Take off the screws from (Position 2) the bike frame.
3. Hold the rack onto the bike frame, attach the screws, and use a 10mm wrench to tighten the rack.
4. Tighten the rack with the screws (Position 2).

Taillight Assembly

1. Take off the nuts on the taillight.
2. Assemble the taillight into the rear rack. Screw the nuts.
3. Use an 8mm wrench to tighten the nuts.
4. Use zip ties to attach the taillight cable and the rear rack.

Pedals Assembly

1. Locate the right-side/left-side pedal, marked "R" or "L" respectively.
2. Thread the right pedal onto the right crank gently by hand, turning clockwise. Then tighten the pedal with an allen wrench.
3. Thread the left pedal onto the left crank gently by hand, turning counter-clockwise. Then tighten the pedal with an allen wrench.
4. Check the chain alignment. Rotate the right pedal and crank backward. Watch the chain and ensure it runs smoothly through the drivetrain (rear cog, chain tensioner, and front chainring).

Battery Key Positions

The battery key port has specific positions:

• A: USB Charger
• B: Battery charging port
• C: Battery power button (I means on, O means off)

1. Familiarize yourself with the key port and battery power positions before riding. In key position 1, the battery is in the "lock" position, locked to the frame, and the key removed, ready to ride.
2. Anytime the battery is in key position 2 (open/unlocked from the frame), the battery must be removed from the bike before moving or riding. Hold the key and slide the battery off the mount.

Charge Your E-Bike

Before using the electric bike, the battery must be fully charged.

1. Ensure the battery is off by rotating the key to align with the off icon.
2. Remove the rubber cover on the charging port on the opposite side of the battery from the key switch.
3. Plug the charger into the battery's charging port. With the battery on or off the bike, place the charger in a flat, secure place, and connect the DC output plug from the charger to the charging port on the side of the battery.
4. Plug the charger into a power outlet. Charging initiates and is indicated by the LED charge status lights on the charger turning red. Once fully charged, the charging indicator light turns green. Unplug the charger from the wall outlet first, then remove the charger output plug from the battery charging port.

Start-up Procedure

After the bike has been properly assembled according to the assembly video, all components are secured correctly, a certified, reputable mechanic has checked the assembly, and this entire manual has been read, turn on the bike and select a pedal assist level following the steps below:

1. Test the battery lock security. Ensure the key port is aligned with the OFF icon, indicating the battery is off and locked onto the frame mount. Carefully pull up on the battery with both hands to test that the lock is secure.
2. Ensure proper handlebar and seat adjustment. Lowering the seat so the rider can put one or both feet flat on the ground without dismounting may offer a safer introduction to operating the bike. Ensure handlebar faceplate bolts and seatpost quick-release are fully and properly secured.
3. Turn the bike on. Insert the key and turn clockwise to the ON position. Locate the LCD Display (near the left handlebar grip). Hold down the center power button for approximately 2 seconds until power is delivered to the LCD Display.
4. Turn on the headlight and taillight if needed or desired. Once the LCD Display is on, press the light remote button.
5. Select the desired level of pedal assistance (PAS) between level 0 through 3 using the + and - buttons on the display remote. Level 1 is the lowest level of pedal assistance, and level 3 is the highest. Level 0 indicates pedal assistance is inactive. Start in PAS level 0 or 1 and adjust from there.
6. Begin riding carefully. With proper safety gear and rider knowledge, the bike can now be operated. On a flat surface, in a low gear (1 or 2), most riders can begin pedaling with pedal assist level 0 or 1. The throttle can also be used to accelerate and maintain desired speed.
7. The throttle is used by slowly and carefully rotating it backward toward the rider. Do not use the throttle unless on the bike.

Remove the Battery

For convenience, the Heybike battery can be removed.

1. Ensure the battery is off. Align the key port with the appropriate off position by inserting the key and rotating to align with the off icons.
2. Carefully slide the battery upwards and lift it off the frame.

Display and Setting

The LCD display provides various information:

• The Lighting Indicator: Indicates lights are on.
• Walking Mode: Indicates walking assist mode.
• Function List: Displays various functions.
• Battery Indicator: Shows remaining battery life.
• Pedal Assisted Level: Displays current pedal assist level (0, 1, 2, 3).
• Speed: Current speed in MPH or Km/h.
• Speed Unit: MPH or Km/h.
• Range / Power Unit: Displays range or power.
• TRIP: Distance data for a single trip (cleared when bike is powered off).
• ODO: Odometer data (cumulative distance).
• MAXS: Maximum speed data for a single trip.
• AVG: Average speed data for a single trip.
• Battery Level: Icon indicating remaining battery life.
• POWER ASSISTED MODE: 0,1,2,3: Displays the current pedal assisted level.

LCD Display Controls

LCD Display Operations

Setting Mode: When the bike is on, press and hold '+' and '-' buttons at the same time to enter the setting mode. Press 'i' to confirm and enter the next set, press and hold '+' and '-' to quit the Setting Mode.

1. TC MODE: After entering TC MODE, choose whether to clear the TRIP when the bike is off. 'Y' means need to clear the TRIP manually. 'N' means not clear the TRIP.

2. BL MODE: After entering BL MODE, choose the backlight level.

3. SPEED UNIT MODE: After entering SPEED UNIT MODE, choose the speed unit from MPH TO KPH.

Wheel Diameter and Max Speed Setting

Press and hold on '+' and '-' to enter setting mode, then press and hold '+' and '-' to enter Wheel diameter and Max Speed Setting mode.

Personalized Setting

Press and hold on '+' and '-' to enter setting mode, then press and hold '+' and '-' again to enter Personalized Setting. Includes voltage, speed, power sensor settings. For more detailed instructions, visit Heybike Help Center.

Select the settings via '+' / '-' and press 'i' to enter the corresponding setup windows.

Daily Care and Maintenance

Cleaning and Storage

If stains are on the bike body, wipe them off with a damp cloth. If stubborn, use toothpaste and a toothbrush, then wipe off.

Battery Maintenance

1. Use original battery packs; use of other models or brands may cause safety issues.
2. Do not touch the contacts. Do not dismantle or puncture the casing. Keep contacts away from metal objects to prevent short circuits, which may result in battery damage or injuries/deaths.
3. Use original power adapter to avoid potential damage or fire.
4. Mishandling of used batteries may harm the environment. Follow local regulations for proper disposal of used batteries.
5. After every use, fully charge the battery to prolong its lifespan.

Storage and Disposal

1. Store the bike in a cool and dry place between 50 °F – 77 °F (10 °C - 25 °C). In extremely humid environments, condensation or water accumulation may damage the battery rapidly. Devices are not intended for use at elevations greater than 2000m above sea level. Prolonged exposure to UV rays, rain, and elements may damage enclosure materials. Store indoors when not in use.
2. In daily use, avoid recharging the bike after completely exhausting the battery. If the battery is low, charge it as soon as possible.
3. Charge the bike every other month to preserve the battery.

Recommended Service Intervals

Regular inspection and maintenance are key to ensuring Heybike bikes function as intended and to reduce wear and tear. Recommended service intervals are guidelines; actual wear and tear vary with conditions of use. Heybike generally recommends inspections, service, and necessary replacements at the time or mileage interval that comes first.

Pre-Ride Safety Checklist

Notice: Before every ride, and after every 25-45 miles (40-72 km), Heybike advises following the pre-ride safety checklist.

Tire Inflation and Replacement

The Cityscape employs 26"×1.95" rubber tires with inner tubes. These tires are designed for durability and safety for regular cycling activities and need to be checked before each use for proper inflation and condition. Proper inflation, care, and timely replacement help ensure operational characteristics are maintained and unsafe conditions avoided.

Heybike recommends 45-60 PSI for the stock tires on the Heybike. Always stay within the manufacturer's recommended air pressure range as listed on the tire sidewall.

For more information on tire or tube replacement procedures, or questions about tire inflation, visit heybike.com/pages/help-center or contact Heybike Product Support via email: support@heybike.com.

Troubleshooting

Error Code

Specifications

FAQs

Q1: What if the e-bike arrived missing accessory or broken part?
A1: Take a photo and send it to Heybike Support Team by emailing support@heybike.com. Heybike Support Team will reply soon and send the correct accessory or part replacement.

Q2: Will my bike arrive assembled?
A2: Your bike will arrive mostly assembled. Heybike will also provide the tools and a comprehensive assembly video for the remaining parts.

Q3: What can I do if something goes wrong with my e-bike during the warranty?
A3: Communication is the best way to solve problems. Contact Heybike in time. To help solve the problem as quickly as possible, describe the problem in detail and provide photos/videos with your order ID.

Limited Warranty

30 Days Satisfaction Guaranteed Return Policy

If unsatisfied with a purchase, Heybike's return policy allows returns within 30 days from the date of receipt of shipment, with funds from the authorization channel. Express shipping cost is non-refundable.

To be eligible for a return, the item must be in the same condition as received: unworn, unused, with less than ten (10) miles on the odometer, free of wear and tear, dirt, dust, fragrance, or other signs of use. All items originally inside the box (charger, keys, hardware, etc.) must be included.

Returns are not acceptable after 30 days; exchange for a new product or partial refund may be offered.

Heybike will deduct a shipping fee or restocking fee of $150/pc for refunds of non-defective products and no longer needed products.

For return requests, Heybike is not responsible for lost packages due to the carrier, or products received that cannot be verified.

Received products with damage determined to have been caused by the end-user may be subject to denial of the return request.

To Qualify for a Refund, All the Following Conditions Must Be Met:

1. A Return Merchandise Authorization (RMA) must be requested from Heybike within 30 days from the date of receipt of shipment. To request an RMA, contact Heybike Service Team at support@heybike.com.
2. The cost of return shipping will be paid by the customer.
3. For warranty service, keep the receipt and/or invoice to validate proof of purchase.
4. Returned product must be in good physical condition (not physically broken or damaged).
5. All accessories originally included with the purchase must be included with the return.
6. If a product is returned to Heybike (a) without an RMA or (b) without all parts included in the original package, Heybike retains the right to refuse delivery of such return.

Limited Product Warranty

Heybike warrants to the original purchaser that Heybike products shall be free from defects in materials and workmanship under normal use for a period aforementioned. Heybike does not warrant that the operation of the product will be uninterrupted or error-free.

• Only the original owner of an ebike purchased from Heybike online or physical storefront is covered by this Limited Warranty. The Warranty Period begins upon receipt of the ebike and ends immediately upon the earlier of the end of the Warranty Period or any sale or transfer of the ebike to another person. The Limited Warranty does not apply to any subsequent owner or other transferee.
• The Limited Warranty is expressly limited to the replacement of a defective lithium ion battery (the "Battery"), frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware (each a "Covered Component").
• The Covered Components are warranted to be free of defects in materials and/or workmanship during the Warranty Period.

Limited Warranty Does Not Cover:

• Normal wear and tear of any Covered Component.
• Consumables or normal wear and tear parts (including without limitation tires, tubes, brake pads, cables and housing, grips, chain and spokes).
• Any damage or defects to Covered Components resulting from failure to follow instructions in the ebike owner's manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the ebike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.
• For the avoidance of doubt, Heybike will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.
• The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.
• Any products sold by Heybike that are not an ebike.

Determining whether damage or defect to an ebike or covered component is protected by this Limited Warranty shall be in the sole discretion of Heybike.

Contact Us

Contact Heybike if experiencing issues relating to riding, maintenance, safety, or errors/faults with your Heybike product.

Scan the QR code to join the Heybike Facebook Group and share riding experiences with other riders for exclusive bonuses.

HEYBIKE INC

• Website: heybike.com
• Support Email: support@heybike.com
• Address: 315 Montgomery Street 10th Floors, San Francisco, CA 94104