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User Manual for heybike models including: Cityscape Electric Bike, Cityscape, Cityscape Bike, Electric Bike, Bike
User Manuals & Bikes Assembly – Heybike Help Center
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DocumentDocumentCOPYRIGHT 2023 HEYBIKE.ALL RIGHTS RESERVED. The manufacturer reserves the right to make changes to the product and manual at any me Visit www.heybike.com to download the latest use manuals Home Page Product Safety Noce Warning Message Package Contents Product Overview Assembly Baery Key Posions Start-up Procedure Remove the Baery Charge Your E-Bike Display and Seng Troubleshoong Specificaons FAQS Limited Warranty Contact Us 01 This user manual will help you assemble 02 and operate your new electric bike. Be 03 sure to read all the informaon in this manual before riding. 04 NOTE TO ALL RIDERS UNDER 18 YEARS 05 OF AGE: It's very important that you get 06 parental permission before riding your electric bike. 13 14 15 16 18 28 29 30 31 36 1 Product Safety Noce Don't Ride Unl You Read This: Always wear a helmet when riding your electric bike. Keep the two keys properly. If the unique keys are lost, you will not be able to turn on the bike or replace the baery. If necessary, you should get more spare keys(We don't have a backup key). Make sure your electric bike has a full baery before taking it out to ride. Always be aware of local road laws, and follow them. Do not ride the bike under the influence of drugs or alcohol. Always respect pedestrians. Do not ride under wet condions. The electric bike may slide from under your feet causing injury. Wet condions may damage the electronics and void the warranty. Warning Message 1. Avoid water - The electric bike is not waterproof. The electronics may be damaged due to water and water damage is not covered by our warranty. Riding in wet condions is also very dangerous and may result in injury. 2. Avoid prolonged exposure to sun or rain and avoid storage in places with high temperatures or corrosive gas. 3. Abuse - We do not cover physical damage due to negligent care and extreme riding. 4. Whenever you ride the heybike Electric Bike, you risk severe injury or even death from loss of control, collisions, and falls. Use cauon and ride at your own risk. 5. Do not modify the product from manufacturer's original design. 6. Do not exceed the posted speed limit and obey all traffic laws. 7. Avoid touching the charging port directly and do not let it make contact with a metal object. 8. Keep hands and all body parts away from moving parts while operang the electric bike. 9. Before riding - be sure to check the electric bike over and make sure the electric bike is operang correctly before each use. 10. Before riding - be sure to check that the braking system is funconing properly; also be sure to check that all safety labels are in place and you understand the safety warnings. 11. Before riding - be sure that any and all axle guards, chain guards, or other covers or guards supplied by the manufacturer are in place and in serviceable condion. 12. Before riding - be sure to check that the res are in good condion, inflated properly, and have sufficient tread remaining. 13. Never exceed the 264 Ibs (120 kg) maximum load rang. 14. The electric bike should never be used by children under the age of 18. 15. Maximum Speed - Your electric bike goes at a maximum speed of 20 mph. 16. Make note that addional insurance may be required to cover situaons you encounter while riding an electric bike. It is recommended that you contact an insurance company or broker for advice and consultaon. 17. To conserve electricity, use assist mode, and avoid zero starng, frequent braking, driving against the wind, carrying heavy loads including other people and riding with insufficient air pressure. Package Contents Carefully check package contents, if anything is missing or damaged, please contact Heybike customer service for support: support@heybike.com Unpack the bike. Open the bike box and remove the small box inside. With the help of another person capable of safely liing a heavy object, remove the bike from the bike box. Carefully remove the packaging material protecng the bike frame and components. Please recycle packaging materials especially cardboard and foam whenever possible. Open the small box and carefully set out all contents. 1×User Manual 1×Stem 2×Pedals 2 X Front Fork Cover 1×Fornt Wheel 1×Seat Product Overview LCD Display Derailleur Grip Display Controls Throle Saddle Seat Post Baery LCD Display Stem Front Light Suspension Front 1×Fender 2×Keys 1×Front Fork 2×Wrenches Bowl Upper Cover 3×Allen Key Wrenches 1×Charger 1×Electric Bike Motor Crankset Wheel Chain Pedals Tire Disc Brake Assembly visit www.heybike.com for addional help with assembly, including a step-by-step video. If you do not feel comfortable assembling the bike yourself, we recommend taking your new bike to a bike shop for assembly and inspecon. If you are willing to assemble the bike yourself, be sure to follow all instrucons, properly adjust gears and brakes, and set re pressure. Assembly Locate the front wheel. Adjust the posion of the front wheel to align the axle at the center of the wheel with the center of the front dropout. Line up the fork with the axle at the center of the wheel. Make sure there's a spacer between the fork and wheel on each side. Install safety hook, gasket, and nut in turn. Take out the fender, remove the nut, washers and bolt at the top and boom of the front fork. Slide the fender through the fork. Reaach the bolt, washers and nut (in that order). Reaach the lower fender screws. Tighten the nut onto the fork with No.15 wrench. Install the front fork cover. Note: When properly installed, the front wheel should be fully seated and centered in the dropouts of the front fork, The brake rotor should be in between the brake pads in the brake caliper, and the front fork nut should be fully and properly secured. Ensure the front wheel is properly secured before moving on to the next step. 6 Put the front lamp bracket into the screw Locking the screw with allen key and wrench. and align. 7 Assembly Assembly For beer pedaling, safety and overall riding comfort, posioning the seat at the right height is important. The rider's leg length is used to determine the seat's posion. When you pedal, your hips should remain level and your legs should be almost fully extended at the boom ohe pedal stroke, but not over-extended. To determine the right seat height, sit on the eBike with one pedal at its lowest point andplace the ball of your foot on the pedal. Your leg should be almost fully extended(not lockedout) with a slight bend at the knee. Located the Stem and Bowl Upper Cover, insert the stem, and cover into the fork locknut to the desired height. Make sure the end mark is completely inserted so that the end is below the lock nut. Align the stem with the front re and securely ghten the stem bolt. Aer assembling the head, make sure the handlebar stem is in line with the top tube. Use the Allen wrench to slightly release the screw of the top cap from the handlebar stem. Open the quick-release lever by swinging the lever open and outward fully. Move the seat up and down by sliding the seatpost in or out of the seat tube. DO NOT raise the seatpost beyond the minimum inseron marking etched into the seatpost tube Place the handlebar on the stem correctly. Trace the front brake cable directly up from the front brake caliper to the le handlebar and ensure the cables and wires are not twisted. Center the handlebar and ghten the four stem faceplate bolts evenly and part way. Adjust the stem angle using the Allen bolt on the side and boom of the stem if desired. Adjust the handlebar so the grips are approximately parallel to the rear rack. 8 Adujst the seat and the head of the seat is parallel with the top tube. Close the quick-release lever using your palm or finger. 9 Assembly (1) NOTICE: Ensure the seatpost and seat are properly adjusted before riding. DO NOT raise the seatpost beyond the minimum inseron marking etched into the seatpost tube (as shown at right). If the seatpost projects from the frame beyond these markings (shown far right), the seatpost or frame may break, which could cause a rider to lose control and fall. Ensure the minimum inseron markings on the seatpost are inside the seat tube of the frame × (2) Before using the bike, always check to ensure all latches, levers, and quick-releases are properly secured and undamaged. Check that they are correctly secured before every ride and aer every me the bike is le unsupervised, even for a short me. Otherwise, the handlebar stem and/or seatpost may come loose and can result in loss of control, damage to the bike, property, serious injury, and/or death. Assembly Adjusng the Suspension Fork The suspension fork can move up and down up to 80mm to cushion bumps in the riding surface, which can make riding 2 on a rough road or trail smoother and more comfortable. 1 Depending on a rider's preference, the suspension fork can be locked out as a rigid fork, which will typically yield higher efficiency while pedaling The lockout lever (1) , located on top of the right side of the suspension fork, can be turned counterclockwise unl it stops to completely lock out the suspension fork's travel. To unlockthe lockout lever, turn the knob clockwise unl it stops. When the lockout lever is unlocked, resist ance can be adjusted by turning The preload adjustment knob (2), located on the top of the le side of the suspension fork. To soen the ride, subtract resistance by turning the preload adjustment knob counterclockwise, in the direcon of the small "-" on the knob. To make the suspension sffer when going over bumps, add resistance by turning the preload adjustment knob clockwise, in the direcon of the small "+" on the knob. 10 11 Assembly Locate the right-side/ le side pedal, which is marked "R," "L," should have an "R""L," scker aached. Thread the right pedal onto the right crank gently by hand, turning clockwise. Then ghten pedal by allen wrench. Thread the le pedal onto the le crank gently by hand, turning counter-clockwise. Then ghten pedal by allen wrench. Check the chain alignment. Rotate the right pedal and crank toward the back of the bike as though pedaling backward. Watch the chain and ensure the chain runs through the drivetrain (the rear cog, chain tensioner, and around the front chainring) smoothly. Note: If the pedal/ chain doesn't run smoothly or something seems misaligned, please contact Heybike Support. 12 Baery Key Posions Familiarize yourself with the key port and key posions before riding the bike. The photo below shows the key port aligned in key posion 1, in line with the ON icon. In key posion 1, the baery is in the "on" posion, with the baery locked to the frame, and the key can't be removed. Key Posion/Icon Direcons 1 ON, Locked to Frame 2 OFF, Locked to Frame 3 OFF, Unlocked from Frame (for baery removal) 1 2 ·Anyme the baery is in key posion 1, (on, locked to the frame) the display power buon will turn the bike on and off, but the baery cannot be removed. · If the baery is in key posion 2, (off, locked to the frame) no buons or controls can be acvated, the bike 3 will remain off, and the baery cannot be removed. · Anyme the baery is in key posion 3, (off, unlocked from the frame) the baery must be removed from the bike before moving or riding the bike. The key can be removed from baery. NOTICE: You have to press the key then you can switch to unlock posion 13 Start-up procedure Aer the bike has been properly assembled according to the assembly video, all components are secured correctly, a cerfied, reputable mechanic has checked the assembly, and you have read this enre manual, turn on the bike and select a pedal assist level following the steps below: 1. Test the baery lock security. Ensure the key port is aligned with the OFF icon, which indicang the baery is off and locked onto the frame mount. Carefully use both hands to pull up on the baery to test that the lock is secure. 2. Ensure proper handlebar and seat adjustment. Note that lowering the seat so the rider can put one or both feet flat on the ground without dismounng from the seat may offer a safer and more comfortable introducon to operang the bike. Ensure the handlebar faceplate bolts and seatpost quick-release are fully and properly secured. 3. Turn the bike on. Insert the key and turn clockwise to the ON positon. Locate the LCD Display (near the le handlebar grip). Hold down the center power buon for approximately 2 seconds unl power is delivered to the LCD Display. 4. Turn on the headlight and taillight if needed or desired. Once the LCD Display is on, press buons (located on the light remote). 5. Select the desired level of pedal assistance (PAS) between level 0 through 3 using the + and - on the display remote. Level 1 corresponds to the lowest level of pedal assistance, and level 3 corresponds to the highest level of pedal assistance. Level 0 indicates pedal assistance is inacve. Start in PAS level 0 or 1 and adjust from there. 6. Begin riding carefully. With the proper safety gear and rider knowledge, you may now operate your bike. On a flat surface, in a low gear (1 or 2), most riders should be able to begin pedaling the bike with pedal assist level 0 or 1. You may also use the throle to accelerate and maintain your desired speed. 7.The throle is used by slowly and carefully rotang the throle backward toward the rider. Do not use the throle unless you are on the bike. Do not use the throle while dismounted. Avoid accidental applicaon of the throle while dismounted; anyme you are moving the bike while dismounted, ensure the bike is powered off to prevent accidental applicaon of the throle. 14 Remove the baery For your convenience, the heybike baery can be removed. Locate the seat quick-release lever and turn over the saddle. Press and rotate the key to the UNLOCK icon. To reinstall the baery, align the slot at the boom of the baery and reinsert it into the frame. Turn the key to the locked posion. Carefully slide the baery upwards and lif it off the frame. If you want to know the baery level without turn on the bike, long press the buon on the top of the baery to display the current capacity. 15 Charge Your E-Bike Before using the electric bike, you must fully charge the baery. Charging Port 1. Ensure the baery is off, by rotang the key to align with the off icon. 2. Remove the rubber cover on the charging port on the opposite side of the baery from the key switch. 3. Plug the charger into the baery's charging port. With the baery on or off the bike, place the charger in a flat, secure place, and connect the DC output plug from the charger to the charging port on the side of the baery. 4. Plug the charger into a power outlet, charging should iniate and will be indicated by the LED charge status lights on the charger turning red. Once fully charged, the charging indicator light turning green. Unplug the charger from the wall outlet first and then remove the charger output plug from the baery charging port. 16 Charge Your E-Bike The baery can be charged off the bike. To remove the baery, turn the key to the UNLOCK posion. (see the previous remove baery secon for details), Then carefully pull the baery up unl the baery detaches from the receptacle. Remove the rubber cover on the charging port on the opposite side of the baery from the key switch. Connect the DC output plug from the charger to the charging port on the side of the baery. Plug the charger into a power outlet, charging should iniate and will be indicated by the LED charge status lights on the charger turning red. Once fully charged, the charging indicator light turning green. Unplug the charger from the wall outlet first and then remove the charger output plug from the baery charging port. 17 Display and Seng Baery level Indicator Headlight indicator Bluetooth indicator Speed Assist level indicator Funcon List Speed Unit Funcon Unit TRIP: These numbers show distance data for a single trip. Data is automacally cleared when the bike is powered off. ODO: These numbers show odometer data(i.e., cumulave distance). MAXS: These numbers show maximum speed data for a single trip. AVG: These numbers show average speed data for a single trip. Baery Level: This icon indicates how much baery life you have le. POWER ASSISTED MODE: 0,1,2,3: Displays the current pedal assisted level. LCD Display Controls Operaon Direcons Turn on bike Press and hold unl power engages (turn the baery first) (2) Turn off bike Increase Throle / pedal assist (PAS) level Decrease Throle / pedal assist (PAS) level Press and hold (2) 1 2 + Press buon (1) 3 @ Press buon (3) Toggle odometer, trip odometer Turn on backlight Turn on walking mode Turn on headlight Acvate Electric Bell Press buon (2) + Press and hold (1) 4 @ While dismounted, press and connue to hold buon (3) 5 Press once (4) Press once (5) LCD Display Operaons Seng Mode: When the bike is on, press and hold + and @ buons at the same me to enter the seng mode. Press once to confirm and enter the next set, press and hold to quit the Seng Mode. 18 19 Trip distance reset Press and hold the buons and at the same me for more than 2 seconds to reset the trip distance. The main screen flashes during being reset. Push assistance By pressing and holding the buon , the electric push assistance mode will be enabled. Your e-bike will run at the constant speed of 6km/h. please do not use when riding . By releasing the buon , your e-bike will immediately stop power output and returnto the state before push assistance. Backlight on/off By pressing and holding the buon , the controller will turn on the headlights and the display backlight will turn dark. By pressing and holding the buon again, the controller will turn off the headlights and the display backlight will resumes the luminance. Usually Personalized Seng In the power-on state and the speed shows 0, (1) Press and hold simultaneously for more than 2 seconds to enter the personalized seng. (2) Press / to toggle between the personalized parameter seng, and press to enter the parameter changing state. (3) Press to save and return to the personalized parameter seng interface. (4) Long Press to save and exit the personalized parameter seng interface. 20 21 Switch Speed Unit: 01P is the speed unit seng, 00 for Km/h and 01 for Mile/h. Speed Limit Seng: 06P is the speed limit seng. The adjustable speed limit range is: 1~63km/h or 1~41km/h. (The maximum adjustable speed limit varies by different protocols) Rated voltage seng: 02P is the rated voltage seng. The available rated voltage range is: 24V, 36V, 48V. Wheel diameter seng: 04P is the wheel diameter seng. The adjustable wheel diameter range is: 8~50inch. Factory reset: dEF refers to factory reset. dEF-n represents not to restore factory sengs, and dEF-y represents to restore factory sengs. Press and hold the buons and at the same me for more than 2 seconds to enter the factory reset interface, and press the buon / to select a parameter, Press the buon to confirm the parameter. Aer the factory Sengs are restored, the system prompts def-0, and then returns to the normal screen. 22 23 Personalized Seng Press and hold on and to enter seeng mode, then press and hold and again to enter Personalized Seng. Select the sengs via / and press to enter the corresponding setup windows. Number Set up the item Specific 1 Baery voltage seng Do not change The screen appears 2 Pedal assist seng The default mode is 0-3 3 Current limit seng Do not change 24 1. Direcon of assisted rotaon F mean forward. 2. Power sensor sensivity, 2 4 Power assist sensor setup means most sensive. 3. The number of magnets, do not change. 5 Speed sensor sengs Do not change 1. Walking mode seng, Y means Yes. 6 Throle funcon sengs 2. Throle speed limited (do not change) 7 System sengs Do not change 8 Start-on password Not unavailable 25 Daily Care and Maintenance Cleaning and Storage If you see stains on the bike body, wipe them off with a damp cloth. If the stains won't scrub off, put on some toothpaste, and brush them with a tooth brush, then wipe them off with a damp cloth. Notes: do not clean the bike with alcohol, gasoline, kerosene or other corrosive and volale chemical solvents to prevent dire damage. Do not wash the bike with a high-pressure water spray. During cleaning, make sure that the bike turned off, the charging cable is unplugged, and the rubber flap is closed as water leakage may result in electric shock or other major problems. When the bike not in use, keep it indoors where it is dry and cool. Do not put it outdoors for along me. Excessive sunlight, overheang and over cooling accelerate the baery pack's life span. Battery Maintenance 1. Use original baery packs, use of other models or brands may bring about safety issues; 2. Do not touch the contacts. Do not dismantle or puncture the casing. Keep the contacts away from metal objects to prevent short circuit which may result in baery damage or even injuries and deaths; 3. Use original power adapter to avoid potenal damage or fire; 4. Mishandling of used baeries may do tremendous harm to the environment. To protect natural environment, please follow local regulaons to properly dispose used baeries. 5. Aer every use, fully charge the baery to prolong its life span. Storage and Disposal 1. Please try to store the bike in a cool and dry place between 50 °F 77 °F (10 °C 25 °C). In extremely humid environments the interior of the bike may suffer condensaon or even water accumulaon, which may damage the baery rapidly. Devices are not intended for use at elevaons greater than 2000m above sea level prolonged exposure to UV rays, rain and the elements may damage the enclosure materials, store indoors when no n use. 2. In daily use, try to avoid recharging the bike aer completely exhausng the baery. If the baery is low, charge it as soon as possible. 3. Please charge the bike every other month to preserve the baery. Recommended Service Intervals Regular inspecon and maintenance are key to ensure bikes from heybike funcon as intended, and to reduce wear and tear on their systems. Recommended service intervals are meant to be used as guidelines. Real world wear and tear, and the need for service, will vary with condions of use. We generally recommend inspecons, service, and necessary replacements be performed at the me or mileage interval that comes first in the following table. Interval Weekly, 100-200 mi (160-321 km) Inspect Service Replace - Check drivetrain for proper alignment and funcon (including the chain, freewheel, chainring, and derailleur). - Check wheel trueness and for quiet wheel operaon (without spoke noise). - Check condion of frame for any damage. - Clean frame by wiping frame down with damp cloth. - Use barrel adjuster(s) to tension derailleur/brake cables if needed. - Replace any components confirmed by heybike Product Support or a cerfied, reputable bike mechanic to be damaged beyond repair or broken. Monthly, 250-750 mi (402-1207 km) - Check brake pad alignment, brake cable tension. - Check bike is shiing properly, proper derailleur cable tension. - Check chain stretch. - Check brake and shier cables for corrosion or fraying. - Check spoke tension. - Check accessory mounng (rack mounng bolts, fender hardware, and alignment). - Clean and lubricate drivetrain. - Replace brake and shi - Check crankset and pedal torque. cables if necessary. - Clean brake and shi cables. - Replace brake pads if - True and tension wheels if any necessary. loose spokes are discovered. - Balance the baery. Every 6 Months, 750-1250mi (1207-2011km) - Inspect drivetrain (chain, chainring, freewheel, and derailleur). - Inspect all cables and housings. - Standard tune-up by cerfied, reputable bike mechanic is recommended. - Grease boom bracket. - Replace brake pads. - Replace res if necessary. - Replace cables and housings if necessary. 26 27 Pre-Ride Safety Checklist Noce: Before every ride, and aer every 25-45 miles(40-72 km), we advise following the pre-ride safety checklist. Safety Check 1.Brakes 2.Wheels and Tires Ensure front and rear brakes work properly. Check brake pads for wear and ensure they are not overworn. Ensure brake pads are correctly posioned in relaon to the rims. Ensure brake cables are lubricated, correctly adjusted, and display no obvious wear. Ensure brake levers are lubricated and ghtly secured to the handlebar. Test that the brake levers are firm and that the brake, and the brake light are funconing properly. Ensure res are inflated within the recommended limits posted on the re sidewalls and hold air. Ensure res have good tread, have no bulges or excessive wear, and are free from any other damage. Ensure rims run true and have no obvious wobbles, dents, or kinks. Ensure all wheel spokes are ght and not broken. Check axle nuts and front wheel quick-release to ensure they are ght. Ensure the locking lever on the quick-release skewer is correctly tensioned, fully closed, and secured. 3.Steering Ensure the handlebar and stem are correctly adjusted, ghtened, and allow proper steering. Perform a handlebar twist test (see assembly step 4) to ensure the stem clamp bolt security. Ensure the handlebar is set correctly in relaon to the fork and the direcon of travel. 4. Chain Ensure the chain is clean, oiled, and runs smoothly. Extra care is required in wet, salty/otherwise corrosive, or dusty condions. 5. Bearings Ensure all bearings are lubricated, run freely, and display no excess movement, grinding, or raling. Check headset, wheel bearings, pedal bearings, and boom bracket bearings. 6. Cranks and Pedals Ensure pedals are securely ghtened to the cranks. Ensure the cranks are securely ghtened and are not bent. 7. Derailleur and Mechanical Cables Check that the derailleur is adjusted and funconing properly. Ensure shier and brake levers are aached to the handlebar securely. Ensure all shier and brake cables are properly lubricated. Safety Check 8. Frame, Fork, and Seat Check that the frame and fork are not bent or broken. If either frame or fork are bent or broken, they should be replaced. Check that the seat is adjusted properly, and seatpost quick-release lever is securely ghtened. 9. Motor Drive Assembly and Throle Ensure hub motor is spinning smoothly and motor bearings are in good working order. Ensure all power cables running to hub motor are secured and undamaged. Make sure the hub motor axle bolts are secured and the torque arm, torque arm bolt, and torque washers are in place. 10. Baery Ensure baery is charged before use. Ensure there is no damage to baery. Lock baery to frame and ensure that it is secured. Charge and store bike and baery in a dry locaon, between 50 °F 77 °F (10 °C 25 °C). Let bike dry completely before using again. 11. Electrical Cables Look over connectors to make sure they are fully seated and free from debris or moisture. Check cables and cable housing for obvious signs of damage. Ensure headlight, taillight, and brake light are funconing, adjusted properly, and unobstructed. 12. Accessories Ensure all reflectors are properly fied and not obscured. Ensure all other fings on bike are properly secured and funconing. Inspect helmet and other safety gear for signs of damage. Ensure rider is wearing a helmet and other required riding safety gear. Ensure mounng hardware is properly secured if fied with a front rack, rear rack, basket, etc. Ensure the taillight and taillight power wire are properly secured if fied with rear rack. Ensure the fender mounng hardware is properly secured if fied with fenders. Ensure there are no cracks or holes in fenders. If installed, ensure the oponal rear wheel lock is secured in the unlocked posion and the key is removed before every ride. Your cables, spokes, and chain will stretch after an initial break-in period of 50-100 mi (80-160 km), and bolted connections can loosen. Always have a certified, reputable bike mechanic perform a tune-up on your bike after your initial break-in period of 50-100 mi (80-160 km) (depending on riding conditions such as total weight, riding characteristics, and terrain). Regular inspections and tune-ups are particularly important for ensuring that your bike remains safe and fun to ride. 28 29 Tire Inflation and Replacement The Cityscape employs 26"×1.95"rubber res with inner tubes. The res are designed for durability and safety for regular cycling acvies and need to be checked before each use for proper inflaon and condion. Proper inflaon, care, and mely replacement will help ensure that your bike's operaonal characteriscs will be maintained, and unsafe condions avoided. heybike recommends 45-60 PSI for the stock res on the heybike. Always stay within the manufacturer's recommended air pressure range as listed on the re sidewall. It is crically important that proper air pressure is always maintained in pneumac res. Do not underinflate or overinflate your res. Low pressure may result in loss of control, and overinflated res may burst. Failure to always maintain the air pressure rang indicated on pneumac res may result in re and/or wheel failure. Inflate your res from a regulated air source with an available pressure gauge. Inflang your res from an unregulated air source could overinflate them, resulng in a burst re. Even res equipped with built-in, flat-preventave re liners, like those that come with bikes from heybike, can and do get flats from punctures, pinches, impact, and other causes. When re wear becomes evident or a flat re is discovered, res and/or tubes must be replaced before operang the bike or injury to operators and/or damage to your bike from heybike could occur. When changing a re or tube, ensure that all air pressure has been removed from the inner tube prior to removing the re from the rim. Failure to remove all air pressure from the inner tube could result in serious injury. Using aermarket res or inner tubes, not provided by heybike may void your warranty, create an unsafe riding condion, or damage to your bike. If required by law, ensure replacement aermarket res have sufficient reflecve sidewall striping. For more informaon on re or tube replacement procedures, or quesons about re inflaon, visit heybike.com/pages/help-center or contact heybike Product Support. Email: support@heybike.com Troubleshoong Symptoms 1 The bike does not work 2 Irregular acceleraon and/or reduced top speed 3 The motor does not respond when the bike is powered on 4 Reduced range 5 The baery will not charge 6 Wheel or motor makes strange noises Possible Causes 1. Insufficient baery power 2. Faulty connecons 3. Baery not fully seated in tray 4. Improper turn on sequence 5. Brakes are applied 6. Blown discharge fuse 1. Insufficient baery power 2. Loose or damaged throle 3. Misaligned or damaged magnet ring 1. Loose wiring 2. Loose or damaged throle 3. Loose or damaged motor plug wire 4. Damaged motor Most Common Soluons 1. Charge the baery 2. Clean and repair connectors 3. Install baery correctly 4. Turn on bike with proper sequence 5. Disengage brakes 6. Replace discharge fuse 1. Charge or replace baery 2. Replace throle 3. Align or replace magnet ring 1. Repair and or reconnect 2. Tighten or replace 3. Secure or replace 4. Repair or replace 1. Low re pressure 2. Low or faulty baery 3. Driving with too many hills, headwind, braking, and/or excessive load 4. Baery discharged for long period of me without regular charges, aged, damaged, or unbalanced 5. Brakes rubbing 1. Adjust re pressure 2. Check connecons or charge baery 3. Assist with pedals or adjust route 4. Balance the baery; contact tech support if range decline persists 5. Adjust the brakes 1. Charger not well connected 2. Charger damaged 3. Baery damaged 4. Wiring damaged 5. Blown charge fuse 1. Adjust the connecons 2. Replace 3. Replace 4. Repair or replace 5. Replace charge fuse 1. Loose or damaged wheel spokes or rim 2. Loose or damaged motor wiring 1. Tighten, repair, or replace 2. Reconnect or replace motor. 30 31 Specificaons ITEM Model Product Dimensions Package Dimensions Max Load Package Weight E Bike Weight Max Speed Baery/Charger Pedal-Assist Mode Pure Electric Mode Max Angle of Climb Charging Time Tire Pressure Bell/Horn Charging Port Frame Material IP Level SPECIFICATIONS Cityscape 190×71×117 (cm) 150×28×80 (cm) 264 lbs (120kg) 72.81 lbs (33kg) 58.4 lbs (26.5kg) 19 mph (30km/h) Input 100-240V 50/60HZ AC Plug; Output 42V2A 25-40 miles (40-65km) 19-25 miles (30-40km) 14 degrees 5-6 hours 45-60 PSI Electric Horn Installed Output Voltage 5V1A High-carbon steel Ip×4 32 FAQS Q1 What if the e-bike arrived missing accessory or broken part? A1: Please take a photo and send to Heybike Support Team by sending email: support@heybike.com and Heybike Support Team will reply you soon and send correct accessory or part replacement. Q2. Will my bike arrive assembled? A2: Your bike will arrive mostly assembled. We' ll also provide the tools and a comprehensive assembly video for the rest part. Q3. What can I do if something goes wrong with my e-bike during the warranty? A3: We believe that communicaon is the best way to solve the problem. Please contact us in me. To help you solve the problem as quickly as possible, please describe the problem in detail and provide photos/videos with your order ID. Error Code Error Code E021 E022 E023 E024 E025 E030 Current failure Throle failure Motor phase failure Hall failure Brake failure Communicaon failure 33 Limited Warranty 30 DAYS SATISFACTION GUARANTEED RETURN POLICY If you are unsasfied with your purchase, Heybike's return policy allows you to return the product purchased on the authorizaon Channel within 30 days counng from the date of receipt of shipment, and request are fund from the authorizaon Channel. Note: Express shipping cost is non-refundable. To be eligible for a return, your item must be in the same condion that you received it, unworn, unused, and the bike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must include all items that were inside the box (charger, keys, hardware, etc.). Over 30 days: Return is not acceptable; Accept exchange new product or paral refund We will deduct the shipping fee or restocking $150/pc when we are making a refund for non-defecve products and non-longer needed products. For the return request, Heybike is not responsible for lost packages due to the carrier, or products received that can not be verified. Received products that have damage determined to have been caused by the end-user maybe subject to denial of the return request. TO QUALIFY FORARE FUND, ALL THE FOLLOWING CONDITIONS MUST BE MET: 1. A Return Merchandise Authorizaon(RMA) must be requested from Heybike within 30 days from the date of receipt of shipment. To request an RMA, contact Heybike Service Team at support@heybike.com 2. The cost of return shipping will be paid by the customer. 3. For warranty service, please keep your receipt and/or invoice to validate proof of purchase. 4. Returned product must be in good physical condion(not physically broken or damaged). 5. All accessories originally included with your purchase must be included with your return. 6. If you return a product to Hey bike, (a) without an RMA from Heybike(b) without all parts included in the original package, Heybike retains the right to refuse delivery of such return. LIMITED PRODUCT WARRANTY Heybike warrants the original purchaser that your Heybike product shall be free from defects in materials and workmanship under normal use for a period aforemenoned. Heybike does not warrant the operaon of the product will be uninterrupted or error-free. Only the original owner of an ebike purchased from Heybike online or physical storefront is covered by this Limited Warranty. The Warranty Period begins upon your receipt of the ebike and shall end immediately upon the earlier of the end of the Warranty Period or any sale or transfer of the ebike to another person, and under no circumstances shall the Limited Warranty apply to any subsequent owner or other transferee of the ebike. 34 35 The Limited Warranty is expressly limited to the replacement of a defecve lithium ion baery (the "Baery"), frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, boom bracket, crank set, pedals, rims, wheel hub, freewheel, cassee, derailleur, shier, motor, throle, controller, wiring harness, LCD display, kickstand, reflectors and hardware (each a "Covered Component"). The Covered Components are warranted to be free of defects in materials and/or workmanship during the Warranty Period. Limited Warranty Does Not Cover: Normal wear and tear of any Covered Component. Consumables or normal wear and tear parts (including without limitaon res, tubes, brake pads, cables and housing, grips, chain and spokes). Any damage or defects to Covered Components resulng from failure to follow instrucons in the ebike owner's manual, acts of God, accident, misuse, neglect, abuse, commercial use, alteraons, modificaon, improper assembly, installaon of parts or accessories not originally intended or compable with the ebike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. For the avoidance of doubt, Heybike will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. The Baery is not warranted from damage resulng from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage. Any products sold by Heybike that is not an ebike DETERMINING WHETHER DAMAGE OR DEFECT TO AN EBIKE OR COVERED COMPONENT IS PROTECTED BY THIS LIMITED WARRANTY SHALL BE IN THE SOLE DISCRETION OF RPB. 36 Contact Us Contact us if you experience issues relang to riding, maintenance and safety, or errors/faults with your HEYBIKE. Scan the QR code and join our Facebook Group. Share your riding experience with other rides and get an exclusive bonus! HEYBIKE LTD www.heybike.com support@heybike.com 100N HOWARD ST STER, SPOKANE, WA, UNITED STATES 37 26