Smappee Pay Station Installation Manual

Document Accuracy

The specifications and other information in this document were verified to be accurate and complete at the time of its publication. Due to ongoing product improvement, this information is subject to change at any time without prior notice. For the latest information, see our online documentation: smappee.com/downloads

1. Introduction

With the Pay Station, an electric vehicle driver has an additional payment option to use a charging station. One time per month, the charging station owner will be reimbursed for all charging sessions on the charging square via the Smappee CPO services.

This installation manual tells you how to install, configure and use the Pay Station. We advise you to read the content of this manual carefully, to ensure a safe and proper installation and enable you to use all the advanced features of this product to their full extent.

Support

Only qualified electricians or equivalent may install the Smappee Pay Station. If you have any questions, please contact your service partner. Please have the following information ready to hand to speed up the process: Article number and serial number which you can find on the identification label of the Pay Station.

Should your local distributor be unable to help you, or you have a suggestion for us, you can contact Smappee at: support@smappee.com.

Smappee n.v.
Evolis 104
8530 Harelbeke
Belgium

2. Safety Instructions

Safety Warnings and Precautions

Please observe the following safety precautions to avoid potential electric shock, fire, or personal injury:

• Use the correct tools and provide sufficient material resources and protection measures.
• The Pay Station is, when installed correctly, intended to be used by untrained individuals.
• Switch off electrical power supply to your Pay Station before installation or maintenance work.
• Do not use the Pay Station if it is damaged or defective.
• Do not immerse the Pay Station in water or any other liquids.
• Do not expose the Pay Station to heat, flame or extreme cold.
• Do not attempt to open, repair, or service any parts. Contact Smappee or your service partner for further information.
• Only use the Pay Station under the specified operating conditions.
• Do not allow children to operate the Pay Station.
• When the Pay Station is in use, adult supervision of any children present is required.

Maintenance

• Clean the outside only with a dry, clean cloth.
• Do not use abrasive agents or solvents.
• May not be carried out during rain or if air humidity exceeds 95%.

3. Overview of the Pay Station

Models

Components

The Smappee Pay Station has the following primary components:

• Housing
• Payment terminal at the front of the Pay Station
• Frame
• Anchor

Directional Determination

Figure 1: Directional determination

This diagram illustrates the directional orientation of the Pay Station. The numbered points indicate:

• 1: Front
• 2: Rear
• 3: Left
• 4: Right
• 5: Top
• 6: Bottom

Identification Label of the Pay Station

Position of the Pay Station label

The identification label is attached to the inner structure.

Figure 2: Position of the identification label

This figure shows the location of the identification label within the Pay Station's inner structure.

Content of the Pay Station Label

Figure 3: Identification label

This figure details the information found on the Pay Station's identification label:

Technical Specifications of the Pay Station

4. Preparing the Installation of the Pay Station

The first step is to prepare the physical installation of the Pay Station as described in this chapter.

Installation Prerequisites

• Obtain all necessary permits from the relevant local authority.
• Local regulations may be applicable and can vary depending upon the region or country.
• Refer to local wiring regulations to select the conductor sizes and use only copper conductors.
• Make sure that the installation area of the Pay Station is adequate for usability. The power supply connection must be protected against short-circuiting and over-current with an individual circuit breaker. Refer to Technical specifications (page 9).
• Route the power supply cable to the position where the Pay Station will be installed together with an Ethernet cable for the internet connection. This optional Ethernet cable can be used if the wireless connection is not sufficient and vice versa.

Tools (not included)

• Screwdrivers
• 2,5 mm hex screwdriver
• 8 mm socket wrench with extension bar
• Multimeter and earth ground meter
• Wire stripper and cutter.
• Needle-nose pliers.
• Ferrules crimper (when using stranded power supply cables)
• RJ-45 crimping tool

Supplies (not included)

• Optional CAT 5/6 Ethernet cable for wired communication
• Power supply cable
• Cable lugs, when using stranded power supply cables
• Circuit breaker

Transport and Storage

• Disconnect electrical power supply before removing the Pay Station for storage or relocation.
• Only transport and store the Pay Station in its original packaging. No liability for damage incurred will be accepted if the Pay Station is transported in non-standard packaging.
• Store the Pay Station in a dry environment within the temperature range specified in the technical specifications.

5. Installation and Configuration

This procedure describes the required steps for the physical installation of the Pay Station:

1. Prepare the Pay Station (page 13)
2. Assemble the anchor of the Pay Station (page 15)
3. Install the anchor of the Pay Station (page 16)
4. Assemble the Pay Station (page 18)
5. Start the power supply to the Pay Station (page 19)
6. Complete the installation of the Pay Station (page 19)

After the physical installation, the configuration can be done. For more information, refer to Configure the Pay Station (page 20).

Prepare the Pay Station

Context

For safe and compact transport of the Pay Station:

• The outer housing is attached to the inner structure of the Pay Station.
• The anchor components are attached inside the structure.

You need to prepare the Pay Station for installation.

Instructions

Proceed as follows.

1. Remove the cardboard packaging. Keep in mind to store the cardboard, as this can be used to safely store the outer housing while installing the Pay Station.
2. Unscrew the two bottom screws at the front that hold the outer housing. Make sure to keep the screws for later closure of the Pay Station.

   Figure 4: Front view on the Pay Station

   This figure shows the front of the Pay Station with two bottom screws indicated for removal.

3. Slide the outer housing upwards, of the internal structure.

   ? NOTE

   The internal structure of can be divided into two parts in function of a smooth installation of the anchor. We recommend that you do not skip the steps 4 and 5.

4. Unscrew the four nuts that hold the top part of the Pay Station. Make sure to keep all fasteners.

   Figure 5: Rear view on the Pay Station

   This figure shows the rear of the Pay Station with four nuts indicated for removal.

5. Remove the top part of the Pay Station and set it aside in a safe location. No wires need to be disconnected, nor components removed.
6. Unscrew the two nuts that hold the three anchor components to the inner structure. The nuts to mount the anchor components are present on the inner structure.

   Figure 6: Rear view on the bottom part of the Pay Station

   This figure shows the rear view of the bottom part of the Pay Station, indicating two nuts holding the anchor components.

7. Remove the anchor components from the inner structure. As a result, you can assemble the anchor.

Assemble the Anchor of the Pay Station

Context

The Pay Station is designed to be installed at ground level using the supplied anchor. It is mandatory to use this anchor.

Instructions

Proceed as follows.

1. Attach the component (1) to the inner structure (3).
   • Use the supplied lock nuts.
   • Make sure it is attached to the open side of the inner structure.
   • Make sure its lip is at the outer side.
2. Attach the two components (2) to the left and right of the inner structure (3). There is no specified left or right component.

   Figure 7: Rear view on the anchor assembly

   This figure shows the rear view of the anchor assembly with components labeled 1, 2, and 3.

   As a result, the anchor is ready for installation.

Install the Anchor of the Pay Station

Prerequisites

A stable and level ground needs to be prepared in advance. We advise a levelled concrete foundation at ground level minus the height of the anchor (40 cm).

It is also possible to have the foundation a little lower. This allows the Pay Station to be integrated in the surrounding soil. The Pay Station can be placed maximum 3 cm below the top of the surrounding soil. You cannot place it lower as there will be risk of water ingress.

Refer to:

• Installation prerequisites (page 11)
• Assemble the anchor of the Pay Station (page 15)

Instructions

Figure 8: Rear view on the anchor installation

This figure illustrates the anchor installation process, showing the anchor placed in a foundation hole with concrete being poured.

Proceed as follows.

1. Make a foundation hole large enough to accommodate the anchor. Depending on the subsoil, the size may vary. Please refer to the technical specifications of size and weight to determine the dimensions for a solid foundation for the Pay Station.
2. Route the power supply and optional Ethernet cable in a flexible conduit system through the inner structure of the Pay Station.
3. Fill the anchor with foundation hole with concrete.
   • It is normal that some concrete gets into the holes, which makes the anchor is better attached to the foundation.
   • Make sure the top of the lip is above the concrete.
   • Make sure the inner structure is level in all directions.

   Wait for the concrete to cure before going to the next steps.

Assemble the Pay Station

Figure 9: Rear view on the Pay Station assembly

This figure shows the rear view of the Pay Station assembly with numbered connection points: 1 (bottom part), 2 (power supply cable), 3 (Ethernet cable), 4 (fasteners), 5 (power supply connection), 6 (top part), 7 (RJ-45 port).

Proceed as follows.

1. If you have divided the Pay Station into two parts when you unboxed it, attach the top part (6) to the bottom part (1). Make sure to use the fasteners (4).
2. Guide the power supply cable (2) and the optional Ethernet cable (3) through the holes. For the optional Ethernet cable, you will need to cut a small cross into the rubber seal.
3. Cut the power supply cable to a sufficient length. For stranded wires, add a wire end ferrules to each conductor.
4. Connect the power supply (5) to the Pay Station.
   • Connect the neutral conductor to the blue terminal block N.
   • Connect the phase conductor to the brown terminal block L1.
   • Connect the protective earth conductor to the green/yellow terminal block PE.
5. If necessary, cut the Ethernet cable to the sufficient length.
6. Attach a RJ-45 connector to the Ethernet cable.
7. Put the RJ-45 connector in the RJ-45 port (7).

Start the Power Supply to the Pay Station

Prerequisites

Instructions

Proceed as follows.

1. Take a photo of the identification label. The identification label has necessary information to configure the Pay Station. For more information, refer to:
   • Position of the Pay Station label (page 7)
   • Configure the Pay Station (page 20)
2. Start the power supply to the power supply cable. As a result, the display shows a QR code for configuration by your customer.

Complete the Installation of the Pay Station

Prerequisites

Instructions

Figure 10: Front view on the Pay Station

This figure shows the front view of the Pay Station, indicating screws (2) at the bottom of the housing.

Proceed as follows.

1. Slide the housing over the inner structure. Make sure the opening is in line with the payment terminal on the inner structure.
2. Tighten the screws (2) at the bottom of the housing.
3. These screws are removed at the beginning of the installation.

Configure the Pay Station

Context

Smappee Services will configure the Pay Station on the charging hub according to the needs of the charging station owner.

Instructions

Send an email, refer to Necessary information to configure the Pay Station (page 23). As a result, Smappee Services will configure the Pay Station of your charging hub and contact you when the Pay Station can be used. For more information, refer to Using the Pay Station (page 21).

6. Using the Pay Station

The users of a charging square can start and stop charging sessions from the Pay Station.

Start a Charging Session

Use the payment terminal as follows to start charging:

1. Connect your electric vehicle to the charging station.

   ? NOTE

   The charging station display shows:

   • The electric vehicle is connected, so you know you can go to the Pay Station
   • The charging point number, which you'll need to select on the payment terminal display

   If the charging station has no display:

   • The LED of the charging point goes from white to blue, to show the vehicle is connected.
   • Read the charging point number adjacent to the charging point, to select on the payment terminal display.
2. Go to the Pay Station.
3. Follow the instructions on the payment terminal display.
4. Select the charging point number of your connected EV to start the charging session.

   ? NOTE

   The payment terminal display only shows charging point numbers:

   • Which have a connected electric vehicle
   • Where no charging session has been started
5. Offer your payment method, if applicable:
   • Tap your physical or digitalised payment card in front of the payment terminal display.
   • Tap your physical or digitalised charging card in front of the payment terminal display.
   • Insert your electronic payment card in the slot on the bottom of the payment terminal.
   • Swipe your electronic payment card through the slot on the right side of the payment terminal.
   • Scan the QR-code shown on the payment terminal display with the payment app on your mobile device.

   As a result, your charging session starts.

Stop a Charging Session

Context

You can stop charging:

• From your EV. See also the instruction manual of your EV.
• From the charging station if it has a stop button.
• From the payment terminal. Refer to the following instructions.

Instructions

Proceed as follows.

1. Enter your payment card and follow the instructions on the payment terminal display.
2. Select the charging station with your connected EV to stop the charging session.

Annexes

Necessary Information to Configure the Pay Station

Mail to: Onboarding@smappeeservices.com

Subject: Necessary information to configure my Pay Station

Hi there,

The Smappee Partner completed the installation for of the Pay Station(s). Please find below the necessary information for the configuration:

• Organisation name registered for Smappee CPO services:
• Location of the charging hub (full address):
• Serial number of the Pay Station 1 (A):
• Serial number of the Pay Station 2 (A):

The configuration should be as follows, so that only these charging points can start a charging session from the related Pay Station:

A: Each Pay Station has a serial number in the format with 7000xxxxxx. See the photo taken during installation, refer to Start the power supply to the Pay Station (page 19).

B: Each connector gets a charging point number, that will be shown on the payment terminal display.

C: Each charging station has a serial number in the format 6xxxxxxxxx. If the charging station has two connectors, repeat the serial number in the next row.

D: Put an X in the column if the charging point must be shown on this Pay Station.

Declaration of Conformity

Declaration of Conformity

We,

Smappee nv
Evolis 104
B-8530 Harelbeke, Belgium

following the provision of the following EC Directives:

• 2014/35/EU The Low Voltage Directive
• 2014/30/EU The Electromagnetic Compatibility Directive
• 2011/65/EU RoHS Directive
• 2023/1804 Alternative Fuels Infrastructure Deployment regulation

hereby declare that the product:

SMAPPEE PAY STATION

is in conformity with the applicable requirements

Harelbeke, Belgium, April 16, 2024

Authorized signatory

Stepan Sporzion
CEO Smappee