Lockly Visage Installation Guide

Welcome

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Reference Foldout

Get an overview of all installation components and parts with the handy reference foldout on the back page. Keep it open for reference as you go through each step.

We're Here to Help

Your Lockly smart lock comes with lifetime technical support. Feel free to contact Lockly with any questions or comments.

• ? (669) 500-8835
• ✉️ help@Lockly.com
• ? support.Lockly.com

Charge the Battery

Ensure the battery has been fully charged.

Charge the battery with the included USB Type-C cable and a common mobile device charger (not included) rated 5V/2A or higher. A full charge can take up to 12 hours.

Diagram: A USB Type-C cable connected to a power adapter, and a Lockly battery pack with a green indicator light.

What You'll Need

Tools

• Phillips-Head Screwdriver +
• Flathead Screwdriver -
• Tape Measure or Ruler ?

Prepare Door

Confirm existing door or use provided template to bore new holes.

• Back-Set: 2 3/8" (60mm) or 2 3/4" (70mm)
• Thickness: 1 3/8" (35mm) to 3 1/8" (80mm)
• Deadbolt Bore Hole: 1" (25mm)
• Cross-Bore Hole: 2 1/8" (54mm)

Diagram: A diagram showing a door edge with measurements for back-set, thickness, deadbolt bore hole, and cross-bore hole.

Installation

• Deadbolt Installation (Page 06)
• Install Lock Exterior (Page 07)
• Interior Mount Plate (Page 08)
• Interior Lock (Page 09)
• Battery & Self-Check (Page 11)
• Strike Plate (Page 12)
• Door Sensor (Page 13)
• Troubleshooting/FAQs (Pages 16/17)
• Parts Overview (Pages 18/19)

Deadbolt Installation

Ensure the deadbolt blade slot aligns center in the door hole.

Diagram: Shows correct and incorrect alignment of the deadbolt. A diagram showing how to adjust the deadbolt from 2 3/8" to 2 3/4" and vice versa, with arrows indicating rotation.

The deadbolt comes set to 2 3/8" (60mm); adjust to 2 3/4" (70mm) if needed.

To adjust, hold the faceplate and twist the body counter-clockwise until it snaps to 2 3/4" (70mm).

To adjust, hold the faceplate and twist the body clockwise until it snaps to 2 3/8" (60mm).

Installing Lock Exterior

Ensure the torque blade is vertical (up and down) with the deadbolt extended. Note: do not insert a key.

Diagram: Shows the exterior lock assembly being attached to the door, with the torque blade aligned vertically. Arrows indicate cable routing.

Place assembly and torque blade through the deadbolt slot and guide connection cables under the deadbolt as shown. Complete mounting by aligning and securing until flush to exterior door surface.

Installing Interior Mount Plate

Guide the connection cables through the notched gasket in the lower corner, then align the mounting plate. Choose screws based on your door's thickness (see parts reference foldout) and hand tighten until the plate is flush with the door. Ensure the torque blade alignment is centered, then fully tighten the screws, making sure the cables are not pinched or compressed.

Using the key, check that the deadbolt locks and unlocks smoothly. If the key does not turn the deadbolt, revisit the steps above and ensure the plate is properly aligned with the exterior assembly.

When finished, leave the deadbolt extended and remove the key, otherwise the door lock will not work properly after installation.

Installing Interior of Lock

Remove the battery cover from interior Assembly E before installation. Before installing the interior assembly, determine the appropriate direction outlet for the wired sensor. Refer to page "Installing the door sensor" for more. With interior assembly E, connect cable ends to their matching counterparts.

Diagram: Shows cable connections being made between the interior assembly and the exterior components. Rounded antenna connectors are shown clicking into a clip.

Click the rounded antenna connectors in to the built-in clip.

Securing Interior Assembly

Tuck excess cables and connector back into the faceplate and door hole.

Align outer thumbturn and torque blade shaft, make sure both are in the vertical position. Carefully tuck cables and connector back into the faceplate and door hole under the deadbolt. Be careful not to force or pinch the cables.

Place the interior assembly against the mounting plate. Secure to the mounting plate with F screws (4x).

Install Battery & Perform Self-Check

Ensure battery has been fully charged.

With the door open and deadbolt fully extended, insert the battery.

With the battery installed, hold the program button for 4 seconds. The lock will automatically start a self-check (release the program button once self-check starts). This process programs the lock for right or left swinging doors and verifies correct installation.

Once self-check is complete, slide and snap the battery cover in place to secure the battery.

Diagram: Shows the battery being inserted into the interior assembly. A red button (program button) is highlighted.

If your lock is not properly installed, it will open and close repeatedly or the deadbolt will bounce back or unlock automatically when you swipe the digital screen to lock. This indicates incorrect installation. Repeat the installation, ensuring each step is completed as outlined.

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Installing Door Frame Strike Plate

Two strike plates (L & O) are provided. There is also an optional strike reinforcer plate N that can only be used with the L strike plate.

Choose the strike plate that best fits your door frame and needs. Alternatively, you can use your existing deadbolt strike plate. Whether existing or new, it's crucial that the deadbolt operates smoothly without any binding or catching.

• L: Standard plate, fits most door frames.
• O: Shorter plate for additional compatibility.
• N: Strike reinforcer plate.

Diagram: Shows the door frame strike plate options (L, O, N) and how they align with the door frame and deadbolt. Screws are shown.

Due to variations in door and frame designs, you may need to adjust the strike plate to ensure smooth deadbolt operation. This is crucial. If the deadbolt binds or catches, the lock will beep rapidly, indicating it cannot close due to misalignment or excessive rubbing. Refer to the included Strike Plate Installation Locator Kit for help.

Installing the Door Sensor

Door sensors provide real-time open/close push notifications and status updates.

They also enable voice control with Siri, Amazon Alexa, or Google Assistant. Install the sensors on the interior side on clean, grease-free, and dry surfaces. Sensors can be mounted on either the left or right side (example shows right side).

Diagram: Shows the door sensor components, including foam pads, and how they are mounted on the door and frame. A gap measurement is indicated.

Align the arrows on each sensor, ensuring the gap is less than 3/4". Sensors must be as level with each other as possible. Use adhesive foam pads to adjust the door wired sensor's height if needed.

⚠️ Keep Door Sensor out of direct sunlight, high heat, and large metal objects that may interfere with wireless signals.

Continue to Setup and Use

Refer to guide number 2 "Setup and Use" to complete installation.

Image: Shows the cover of "Guide number 2: Lockly Visage Setup and Use".

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Troubleshooting FAQs

Can I Install the Smart Lock Myself, or Do I Need a Professional?

Lockly smart locks are designed to install yourself by following the provided step-by-step installation guide or online video instructions. However, if you're not comfortable with DIY installations, hiring a professional is recommended.

Does Lockly Offer Professional Installation Support Services?

Lockly offers complimentary one-on-one phone assistance with product experts to ensure a smooth setup experience. To schedule your personalized support session, please email help@lockly.com, call (669) 500-8835, or visit Lockly.com/help.

How Do I Know If My Door Fits a LOCKLY Lock?

Before purchasing, it's a good idea to measure your door's thickness and backset accurately and compare these measurements with the specifications provided by Lockly. If you have any doubts or questions, customer support or installation guides can provide additional assistance to ensure a proper fit for your door.

Where Can I Download the Installation Video and Manuals?

For comprehensive video tutorials and manual guides on installing Lockly locks, please visit lockly.com/pages/installation.

How to re-key a LOCKLY Smart Lock?

Lockly uses 5-pin cylinders for the Deadbolt Editions, which can be replaced using rekeying kits from various brands. Always follow the specific instructions provided by Lockly for your model, as rekeying procedures can vary. If you need clarification or are uncomfortable with rekeying, we recommend seeking help from a professional locksmith to ensure it's done correctly and efficiently.

Troubleshooting/FAQs

How Long Does the Installation Process Take?

The installation process usually takes about 20-35 minutes, depending on your experience and the type of door.

Is Lockly Compatible with All Types of Doors?

Lockly is compatible with most left and right swinging standard doors. However, it's important to check the specifications to ensure compatibility with your door type. Doors thicker than 2 inches (50mm) may require an optional longer torque plate and screws available through Lockly customer service at: support@lockly.com or (669) 500-8835.

What Should I Do If the Smart Lock Doesn't Fit My Door?

If the smart lock doesn't fit, you may need to make minor adjustments to your door, door frame or consult Lockly customer service at: support@lockly.com or (669) 500-8835 for assistance.

How Do I Connect the Smart Lock to My Wi-Fi Network?

After installing the lock, follow the instructions in the app to connect it to your Wi-Fi network. You'll need your Wi-Fi password handy.

Lockly Technical Support

• (669) 500-8835
• help@Lockly.com
• support.Lockly.com

Parts Overview

Diagram: An exploded view of the smart lock components, with labels (A, B, C, etc.) corresponding to the parts list.

Parts List

Activation Card Details:

LOCK SERIAL: PGK7SK012345XXX

ACTIVATION CODE: 824057XX

PIN: 1234 5678

Need help? Email: help@Lockly.com | Support: +1(669) 500-8835

We'd Love Your Feedback

Please let Lockly know how your installation went or if you have any other comments. Our short survey takes less than 2 minutes to complete.

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Lockly Visage

As always, Lockly welcomes your comments and feedback at: help@Lockly.com

© Copyright 2025 Lockly All Rights Reserved

Patent Information: US Patent No. US 9,881,146 B2 | US Patent No. US 9,853,815 B2 | US Patent No. US 9,875,350 B2 | US Patent No. US 9,665,706 B2 | US Patent No. US 11,010,463 B2 | AU Patent No. 2013403169 | AU Patent No. 2014391959 | AU Patent No. 2016412123 | AU Reg. Design No. 202415844 | UK Patent No. EP3059689B1 | UK Patent No. EP3176722B1 | Patternity technology patented or patent pending

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