Zeno Series

Lockly Secure Pro

Installation guide

Model: PGK728WHK

Welcome

Access the latest Install video and installation guide.

▶️ Scan to watch step-by-step video installation [QR code for video installation]

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Reference foldout

Get an overview of all installation components and parts with the handy reference foldout on the back page. Keep it open for reference as you go through each step.

We're here to help

Your Lockly smart lock comes with lifetime technical support. Feel free to contact us with any questions or comments.

? (669) 500-8835

✉️ help@Lockly.com

? support.Lockly.com

Let's get started

What you'll need

Tools

[Screwdriver icon] Phillips-Head screwdriver

[Screwdriver icon] Flathead screwdriver

? Tape measure or ruler

Prepare door

Confirm existing door or use provided template to bore new holes.

Diagram shows a door edge with bore hole measurements: Back-set: 2 ⅜” (60mm) or 2 ¾” (70mm), Thickness: 1 ⅜” (35mm) to 3 ⅞” (80mm), Deadbolt bore hole: 1” (25mm), Cross-bore hole: 2 ⅛” (54mm).

Installation

Refer to the following sections for detailed installation steps:

Deadbolt installation

Ensure deadbolt blade slot aligns center in the door hole.

Diagram shows the deadbolt mechanism being inserted into a door. A checkmark (✔️) indicates correct alignment of the blade slot in the center of the door hole, while a cross (❌) indicates incorrect alignment.

The deadbolt comes set to 2 ⅜" (60mm); adjust to 2 ¾" (70mm) if needed.

To adjust, hold the faceplate and twist the body counter-clockwise until it snaps to 2 ¾" (70mm).

To adjust, hold the faceplate and twist the body clockwise until it snaps to 2 ⅜" (60mm).

Installing lock exterior

Ensure the torque blade is vertical (up and down) with the deadbolt extended. Note: do not insert a key.

Diagram shows the exterior lock assembly being attached to the door. The torque blade is shown vertically extended. Connection cables are guided under the deadbolt.

Place assembly and torque blade through the deadbolt slot and guide connection cables under the deadbolt as shown. Complete mounting by aligning and securing until flush to exterior door surface.

Installing interior mount plate

Guide the connection cables through the notched gasket in the lower corner, then align the mounting plate. Choose screws based on your door's thickness (see parts reference foldout) and hand tighten until the plate is flush with the door. Ensure the torque blade alignment is centered, then fully tighten the screws, making sure the cables are not pinched or compressed.

Diagram shows the interior mounting plate being attached. Connection cables are routed through a gasket. Screws (D) are used for mounting. A separate diagram shows a key being used to test the deadbolt lock and unlock function.

Using the key, check that the deadbolt locks and unlocks smoothly. If the key does not turn the deadbolt, revisit the steps above and ensure the plate is properly aligned with the exterior assembly.

When finished, leave the deadbolt extended and remove the key.

Installing interior of lock

Remove the battery cover from interior Assembly E before installation.

Before installing the interior assembly, determine the appropriate direction outlet for the wired sensor. Refer to page "Installing the door sensor" for more.

With interior assembly E, connect cable ends to their matching counterparts.

Diagram shows interior assembly E with cables being connected. Another diagram shows rounded antenna connectors being clicked into a built-in clip.

Click the rounded antenna connectors in to the built-in clip.

Align outer thumbturn and torque blade shaft, make sure both are in the vertical position. Carefully tuck cables and connector back into the faceplate and door hole under the deadbolt. Be careful not to force or pinch the cables.

Place the interior assembly against the mounting plate. Secure to the mounting plate with F screws (3x).

Install battery & perform self-check

Ensure the batteries are full.

With door open and deadbolt fully extended, insert the battery.

With the battery installed, hold the program button for 4 seconds. The lock will automatically start a self-check (release the program button once self-check starts). This process programs the lock for right or left swinging doors and verifies correct installation.

Once self-check is complete, slide and snap the battery cover in place to secure the battery.

Diagram shows the interior lock mechanism with batteries inserted into the battery compartment. The program button is highlighted.

If your lock is not properly installed, it will open and close repeatedly or the deadbolt will bounce back or unlock automatically when you swipe the digital screen to lock. This indicates incorrect installation. Repeat the installation, ensuring each step is completed as outlined.

▶️ Scan to watch [QR code for video installation]

Installing door frame strike plate

Two strike plates (L & O) are provided. There is also an optional strike reinforcer plate N that can only be used with the L strike plate.

Choose the strike plate that best fits your door frame and needs. Alternatively, you can use your existing deadbolt strike plate. Whether existing or new, it's crucial that the deadbolt operates smoothly without any binding or catching.

  • L: Standard plate, fits most door frames.
  • O: Shorter plate for additional compatibility.
  • N: Strike reinforcer plate.

Diagram shows the door frame strike plate area with options labeled L (Standard), O (Shorter), and N (Strike Reinforcer). Screws M and A1 are also shown for attachment.

? Due to variations in door and frame designs, you may need to adjust the strike plate to ensure smooth deadbolt operation. This is crucial. If the deadbolt binds or catches, the lock will beep rapidly, indicating it cannot close due to misalignment or excessive rubbing. Refer to the included Strike Plate Installation Locator Kit for help.

Installing the door sensor

Door sensors provide real-time open/close push notifications and status updates.

They also enable voice control with Siri, Amazon Alexa, or Google Assistant.

Install the sensors on the interior side on clean, grease-free, and dry surfaces.

Sensors can be mounted on either the left or right side (example shows right side).

Diagram illustrates the door sensor components, including a 2-part foam pad. It shows how the sensors are mounted on the door and door frame, indicating a required gap of less than 3/4" and the need for the sensors to be level with each other.

Align the arrows on each sensor, ensuring the gap is less than 3/4". Sensors must be as level with each other as possible. Use adhesive foam pads to adjust the door wired sensor's height if needed.

? Keep Door Sensor out of direct sunlight, high heat, and large metal objects that may interfere with wireless signals.

Continue to Setup and Use

Refer to guide number 2 "Setup and Use" to complete installation.

Image shows the cover of the "Setup and Use" guide, which is the second part of the installation process. It features the Lockly Secure Pro and a QR code for the most updated version.

Troubleshooting/FAQs

Can I install the smart lock myself, or do I need a professional?

Lockly smart locks are designed to install yourself by following the provided step-by-step installation guide or online video instructions. However, if you're not comfortable with DIY installations, hiring a professional is recommended.

Does Lockly offer professional installation support services?

Lockly offers free White Glove installation support. Please schedule the installation support via email at help@Lockly.com, customer support: (669) 500-8835 or our help portal at Lockly.com/help.

How do I know if my door fits a LOCKLY lock?

Before purchasing, it's a good idea to measure your door's thickness and backset accurately and compare these measurements with the specifications provided by Lockly. If you have any doubts or questions, our customer support or installation guides can provide additional assistance to ensure a proper fit for your door.

Where can I download the Installation Video and Manuals?

For comprehensive video tutorials and manual guides on installing Lockly locks, please visit lockly.com/pages/installation.

How to re-key a LOCKLY smart lock?

Lockly uses 5-pin cylinders for the Deadbolt Editions, which can be replaced using rekeying kits from various brands. Always follow the specific instructions provided by Lockly for your model, as rekeying procedures can vary. If you need clarification or are uncomfortable with rekeying, we recommend seeking help from a professional locksmith to ensure it's done correctly and efficiently.

How long does the installation process take?

The installation process usually takes about 20-35 minutes, depending on your experience and the type of door.

Is Lockly compatible with all types of doors?

Lockly is compatible with most left and right swinging standard doors. However, it's important to check the specifications to ensure compatibility with your door type. Doors thicker than 2 inches (50mm) may require an optional longer torque plate and screws available through Lockly customer service at: support@lockly.com or (669) 500-8835.

What should I do if the smart lock doesn't fit my door?

If the smart lock doesn't fit, you may need to make minor adjustments to your door, door frame or consult Lockly customer service at: support@lockly.com or (669) 500-8835 for assistance.

How do I connect the smart lock to my Wi-Fi network?

After installing the lock, follow the instructions in the app to connect it to your Wi-Fi network. You'll need your Wi-Fi password handy.

Parts overview

Diagram shows all the components of the Lockly Secure Pro smart lock assembly, labeled with letters A through R1. A table lists the parts and their corresponding labels.

Part Label Description Quantity/Notes
ADeadbolt1
A1KA4*20mm Screw4x (for Strike Plate)
BExterior Assembly1
B1Touchscreen Cover1
CMounting Plate1
DPM5 Screw2x (for Mounting Plate)
EInterior Assembly1
FPM4*12mm Screw3x (for Interior Assembly)
HBattery Cover1
IWired Sensor1
JSensor Magnet1
KFoam PadsSet
LStrike PlateStandard
MST5*70mm Screw2x (for Strike Plate)
NStrike ReinforcerOptional
OStrike PlateShorter
PKeys2
QActivation Card1
RTailpiece1
R1Pin key1

Screw and Door Thickness Guide

Screw Type Door Thickness
D11 ⅜" to 1 ⅝" (35~40mm)
D21 ⅝" to 1 ¾" (40~45mm)
D31 ¾" to 2" (45~50mm)
D42" to 3 ⅛" (50~80mm)

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