WISENET Network Camera User Manual

Introduction

This document is the user manual for the WISENET Network Camera. It provides detailed information on installation, setup, operation, and maintenance.

Copyright: ©2022 Hanwha Techwin Co., Ltd. All rights reserved.

Disclaimer: Hanwha Techwin strives for accuracy but provides no formal guarantee. Use of this document and its results is at the user's own responsibility. Hanwha Techwin reserves the right to change contents without prior notice. Design and specifications are subject to change without prior notice.

Security Note: The initial administrator ID is "admin". A strong password must be set upon first login and changed every three months to protect personal information and prevent data theft. Users are responsible for password security.

Overview

Important Safety Instructions

Always read and follow these safety instructions:

• Read and keep these instructions.
• Heed all warnings and follow all instructions.
• Do not use the apparatus near water.
• Clean with a soft, dry or damp cloth; avoid detergents with alcohol, solvents, surfactants, or oil constituents.
• Do not block ventilation openings; install according to manufacturer instructions.
• Do not install near heat sources (radiators, stoves, etc.).
• Do not defeat the purpose of polarized or grounding plugs. Consult an electrician for outlet replacement if needed.
• Protect the power cord from being walked on or pinched.
• Use only manufacturer-specified attachments/accessories.
• Use only with specified carts, stands, tripods, brackets, or tables. Exercise caution when moving combinations.
• Unplug during lightning storms or when unused for long periods.
• Refer all servicing to qualified personnel. Servicing is required for damage (cord, plug, liquid spills, dropped objects, exposure to rain/moisture, abnormal operation).
• Power supply requirements: Listed Power Supply Unit marked "Class 2" or "LPS", rated 12 Vdc, 3.2 A or PoE(55 Vdc), 0.77 A (PNM-9084RQZ); 12 Vdc, 3.5 A or PoE(55 Vdc), 0.82 A (PNM-9085RQZ).
• Do not use DC power and HPoE injector simultaneously.
• Product is intended for isolation power supply.
• Avoid excessive force during installation to prevent damage or malfunction. Using non-compliant tools may damage the product.
• Do not install in areas with chemical substances or oil mist. Edible oils can damage or warp the product.
• Prevent product surface staining with chemical substances; cleaners or adhesives can cause serious damage.
• Improper installation/disassembly may affect functions/performance. Refer to the "Installation & connection" section.
• Installing or using the product in water can cause serious damage.
• This model should be mounted horizontally; vertical mounting may cause damage or malfunction.

Warnings and Cautions

WARNING: To reduce the risk of fire or electric shock, do not expose this product to rain or moisture. Do not insert metallic objects through ventilation grills or openings. The apparatus shall not be exposed to dripping or splashing, and no objects filled with liquids shall be placed on it. To prevent injury, securely attach the apparatus to the wall/ceiling according to installation instructions.

CAUTION: Risk of electric shock. Do not open. Refer servicing to qualified personnel.

Graphical Symbols Explanation

• Lightning flash with arrowhead: Alerts to the presence of "dangerous voltage" within the enclosure, posing a risk of electric shock.
• Exclamation point: Alerts to important operating and maintenance instructions in the accompanying literature.

Class I Construction

Apparatus with CLASS I construction must be connected to a MAINS socket outlet with a protective earthing connection.

Battery Safety

Batteries (battery pack or installed batteries) must not be exposed to excessive heat such as sunshine or fire.

Disconnection Device

Disconnect the main plug if the apparatus is defective and call a repairman. For use outside the U.S., HAR code with approved agency fittings may be employed.

Battery Caution

CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. Dispose of used batteries according to instructions.

ATTENTION: (French translation of battery caution)

Servicing Instructions

These instructions are for use by qualified service personnel only. To reduce electric shock risk, do not perform servicing beyond operating instructions unless qualified.

Power and Network Requirements

• Use input power with only one camera; do not connect other devices.
• ITE is to be connected only to PoE networks without routing to the outside plant.
• Wired LAN hubs providing PoE (IEEE 802.3bt) must be UL Listed and evaluated as a Limited Power Source (UL60950-1).
• Unit is intended for installation in a Network Environment 0 (IEC TR 62102). Associated Ethernet wiring must be limited to inside the building.

Recommended Safety Precautions

• Do not place on uneven surfaces, direct sunlight, near heating/cooling equipment, or conductive material.
• Do not attempt self-servicing.
• Do not place liquids on the product.
• Do not install near magnetic sources.
• Do not block ventilation openings.
• Do not place heavy items on the product.
• Wear protective gloves when installing/removing the camera, as the surface may be hot.
• Do not adjust or move the lens directly with hands; this can damage the lens or degrade performance.
• Lens motor life expectancy is 200 rotations.
• Reset privacy masking when moving the camera.

Symbol Meanings

• Reference: Information to help with product usage.
• Notice: Potential for damage to goods or persons if instructions are not followed.

Third-Party Products

Quality of separately purchased third-party products (e.g., lenses, accessories) is not guaranteed.

Interference

In certain installation environments, radio communication interference may occur. Keep a distance from radio communication devices or change the receiving antenna direction if interference occurs.

IR LED Warning

WARNING: To prevent damage from IR LED, do not stare at the operating lamp. Product tested against IEC 62471.

What's Included

Verify that all camera and accessories are present in the package. Accessories may vary by sales country.

Optional Accessories for Installation

Appropriate optional accessories can be purchased separately:

• Hanging Mount: Model Name: SBP-317HMW
• Wall Mount: Model Name: SBP-390WMW2
• Corner Mount: Model Name: SBP-300KMW
• Ceiling Mount: Model Name: SBP-300CMW
• Pole Mount: Model Name: SBP-300PMW

At a Glance

Appearance

Dome Cover: Case cover protecting the lens and main unit.

Camera Body: Houses the lens and connection terminals.

Mount Plate: Plate for fixing the camera to ceilings or mounts.

Components

1. Lens: Features four camera lenses oriented in different directions.

2. Illumination Sensor: Detects ambient light to control the IR LED.

3. Micro SD Memory Card Compartment: Slot for the Micro SD memory card.

4. IR LED: Infrared LEDs controlled by the illumination sensor.

5. Reset Button: Restores all camera settings to factory defaults. Press and hold for approximately 5 seconds to reboot. Resetting enables DHCP; if no DHCP server is present, use Device Manager to configure network settings.

6. HPoE Connection Port: Connects power and network via HPoE injector or Ethernet cable.

7. Cables: Color-coded cables (CH 1: Red, CH 2: Green, CH 3: Blue, CH 4: Black).

8. Audio and Alarm Cable Port: Includes GND, MIC (for microphone), and SPEAKER (for speakers) terminals.

9. Power Port: Terminal block for power connection.

Installation & Connection

Installation Precautions

The camera is waterproof (IP66), but the external cable jack is not. Install below eaves to protect the cable from exposure.

Precautions before installation:

• Ensure the installation site can support at least 5 times the camera's weight.
• Stuck or peeled cables can cause damage or fire.
• For safety, keep others away from the installation site and remove personal belongings.
• Excessive force or non-compliant tools during installation can damage the camera or cause malfunction.

Disassembling the Camera

1. Remove the dome cover by loosening the fastening bolt counterclockwise using a drill bit.
2. Loosen the fastening screw on the camera body.
3. Remove the camera body and mounting plate by pulling the plate spring.

Note: Do not adjust or move the lens directly with your hands, as this could damage it or degrade performance.

Inserting and Removing Micro SD Memory Card

Inserting: Remove dome cover, insert Micro SD card in the indicated direction.

Removing: Gently press the exposed end of the memory card to eject it.

Important Notes:

• Disconnect power before inserting/removing the card.
• Do not force insertion in reverse; it may damage the card or product.
• Avoid insertion/ejection in rain or high humidity.
• Disassembly should be quick (under 5 minutes) to prevent internal dew condensation.
• If IR LED blocks the Micro SD slot, use the web viewer to reposition the lens.
• Format the memory card in the camera's storage settings before use.
• Ensure SD cards are saved per channel.
• Ejected cards may pop out if pushed firmly.
• Before removing the card, disable storage in the camera's setup menu and turn off the camera.
• Turning off the camera or removing the card with data may cause data loss or damage.

Mount Plate Installation

Directly Installing on Ceiling

1. Attach the installation template to the surface and drill holes for screws and cables.
2. Fix the mount plate using appropriate screws.
3. Pull necessary cables (Power, LAN, audio & alarm) through the hole in the mount plate.

Installing Using Pipe

1. Attach the installation template and drill holes for screws and cables.
2. Separate the pipe cover of the mount plate by pressing its sides.
3. Place the pipe onto the mount plate.
4. Fix the mount plate using appropriate screws.
5. Pull necessary cables (Power, LAN, audio & alarm) through the pipe.

Attaching to Unbundled Adapter

Choose and purchase a suitable adapter option:

• Install the hanging mount to the wall mount adapter (sold separately).
• Connect the mounting plate and the hanging mount.

Camera Body and Dome Cover Installation

1. Connect the safety cable.
2. Mount the camera body to the mount plate, aligning hinges.
3. Open the cable cover on the camera body.
4. Connect necessary cables to the terminals inside the camera and close the cover.
5. Push the leaf spring until it clicks into place.
6. Secure the camera body to the mount plate using fastening screws.
7. Assemble the dome cover, aligning arrows. Tighten fastening bolts securely for waterproofing.

Connecting Waterproof Power and LAN Cable

Use appropriate cable bushes for LAN cables (basic camera: Ø5-6.5mm; provided components: Ø7-8.5mm).

Method 1: Installing LAN/Power Cables

1. Prepare the cable bush by pulling off extruded parts.
2. Pass the LAN cable through the large hole in the bush.
3. Remove sheath with a cable cutter and align cables.
4. Connect the LAN cable with a LAN connector and insert into the LAN tool.
5. Connect the finished cable to the HPoE port.
6. Route the power cable through the small hole of the bush and connect to the terminal block.

Method 2: Installing LAN Cable (using HPoE Injector)

1. Pull off the extruded part of the 1-hole bush.
2. Use the cap installer to pass the LAN cable through.
3. Mount the bush to the camera body.
4. Connect the LAN cable to the HPoE port.

Installing Audio & Alarm Cables

1. Mount the bush for audio & alarm cables to the camera body.
2. Connect the audio & alarm cable to the ALARM/AUDIO terminal.

Outdoor Installation

For outdoor installations, use waterproof butyl rubber tape to seal gaps where cables connect to prevent water ingress.

1. Connect Power, I/O, AUDIO, and LAN cables.
2. Wrap the cable jacket (Area A) and connection area with waterproof tape, overlapping by more than half.

Note: Improperly waterproofed cable jackets can cause leakage. Ensure dense taping for protection.

Network Connection and Setup

Connecting with Other Devices

Powering and Networking

Connect the HPoE device to the camera's HPoE terminal.

Power Supply: Use a screwdriver to connect power cable lines (+/-) to the camera's power port. An adapter with DC 12V 4A or higher is recommended. Using HPoE injectors is recommended. Do not use DC power and HPoE simultaneously. Ensure correct polarity. Turn off external devices before connecting.

Network Cable Specification

Ethernet Connection: Connect the Ethernet cable to the local network or the Internet.

Connecting to Audio Input/Output

Audio Codec: Supports G.711 PCM, G.726 ADPCM, and AAC for audio input; G.711 PCM for audio output. Supports full duplex audio.

Audio Input: Selectable (microphone/Line-in), 2.5VDC (4mA) supported voltage, 2K Ohm input impedance.

Audio Output: Line-out (3.5mm mono jack), Max output 1Vms, 600 Ohm impedance.

Recommended Microphone Specs for Web Viewer: Frequency range: 40-16,000 Hz, Impedance: 1,500 Ohm, Sensitivity: -40±3 dB.

Connection Steps:

1. Connect the AUDIO IN port to the microphone or amplifier's LINE OUT.
2. Connect the AUDIO OUT port to the speaker or amplifier's LINE IN.
3. Check audio input specifications.

Connecting to the I/O Port Box

Connect the Alarm I/O cable to the corresponding port.

• ALARM-IN: For alarm input sensors or day/night sensors.
• ALARM-OUT: For alarm output signals.
• GND: Common port for alarm signals.

Note: If connecting devices exceeding voltage/current specs via open collector method, malfunction may occur. Refer to "Alarm Out Wiring Diagram".

Connecting External Sensor

Connect one strand of sensor signal lines to the [ALARM IN] port and the other strand to the [GND] port.

Connecting Alarm Out

If connecting devices like flashing lights or sirens that exceed voltage/current specifications, use the open collector method. Refer to the "Alarm Out Wiring Diagram". N.C. (Normal Close) method is not supported.

Connecting the Camera Directly to Local Area Networking

From a Local PC in the LAN:

1. Launch an Internet browser on the PC.
2. Enter the camera's IP address in the browser's address bar.

Note: Remote PC access may fail if port-forwarding or firewalls are misconfigured. Contact your network administrator.

By default, the IP address is assigned via DHCP. If no DHCP server is available, it defaults to 192.168.1.100. Use Device Manager to change the IP address.

Connecting Directly to a DHCP-Based DSL/Cable Modem

1. Connect the PC directly to the camera.
2. Use Device Manager to change the camera's IP address for web browser access.
3. Access the web viewer via the browser.
4. Navigate to [Setup] page.
5. Configure DDNS settings under [Network] - [DDNS].
6. Set IP type to [DHCP] under [Basic] - [IP & Port].
7. Connect the camera directly to the modem.
8. Restart the camera.

Refer to online help for DDNS and IP format settings.

Using Device Manager

Device Manager can be downloaded from the Hanwha Techwin website (www.hanwha-security.com) under Technical Guides > Online Tool. More instructions are available in the Device Manager's Help menu.

Automatically Searching Camera

If the camera is on the same network as the PC with Device Manager, use the search function to find it. Click

Web Viewer

Connecting to the Camera

Normally: Launch an Internet browser and enter the camera's IP address (IPv4 or IPv6) in the address bar.

If HTTP Port is other than 80: Enter the IP address followed by the HTTP port number (e.g., http://192.168.1.100:8080).

Using URL: Launch an Internet browser and enter the DDNS URL address.

Note: Network connection may be disabled in a LAN-only environment.

Connecting via UPnP

Run a UPnP-compatible client or OS, search for the camera, and access it.

Connecting via Bonjour

Run a Bonjour-compatible client or OS, search for the camera by name, and access it.

Checking DDNS Address

For dynamic IP addresses assigned by ISPs, register your device with the DDNS server (http://ddns.hanwha-security.com) to easily check the current IP address.

Password Setting

Upon first access, you must set a login password. Requirements include a mix of uppercase/lowercase letters, numbers, and special characters (8-15 digits). Avoid repeating characters or keyboard sequences. If the password is lost, press the [RESET] button to initialize the product.

Login

Enter the User ID ("admin") and password in the login window to access the camera. Checking "Remember my credentials" allows automatic login.

Note: For best video quality, ensure the screen size is 100%.

Camera Web Viewer Setup

Click the [Setup()] icon to access the Settings window. Configure basic information, video, audio, network, event, analysis, and system settings. Use for detailed descriptions.

Troubleshooting

Common Issues and Solutions

• No video via HTTPS on Safari: On the authentication popup, click "View Authentication Certificate" and select "Always trust". If issues persist, restart Safari.
• Cannot access camera via web browser: Verify network settings, cable connections, DHCP acquisition, and port forwarding configuration.
• Viewer disconnected during monitoring: Check network connections. Disconnections may occur due to camera or network configuration changes. Turn off PC firewall settings if the camera is not detected in Device Manager.
• Images overlap: Ensure cameras are not set to the same multicast address. Check if the router supports multicast.
• No image appears: Verify lens module operation and transmission method (multicast router support).
• Notification email not received for motion detection: Check , settings, and ensure is enabled in .
• Cannot record to Micro SD card: Check memory card for defects or proper insertion. Format the card using the camera's storage settings. Operation of cards formatted by other devices is not guaranteed.

Open Source Announcements and Licenses

This product incorporates software licensed under various open-source licenses, including GPL, LGPL, MIT, Apache, BSD, and others. Details regarding specific components and their licenses (e.g., Busybox, OpenSSL, Net-SNMP, etc.) are provided within the original documentation.

Hanwha Techwin provides access to the complete Corresponding Source code for GPL/LGPL licensed software upon request, as per the license terms.

The document also includes information on the T-Kernel License, JPEG software license, and various other software component licenses and terms of use.