QSee Heritage HD QC Series DVR Quick Start Guide

This guide provides essential steps to set up your QSee Heritage HD QC Series DVR.

Need Help?

For assistance with setup or usage, contact QSee Technical Support:

Toll-Free: 1-866-861-0450

Available 5 a.m. - 10 p.m. PST, 7 days per week (excluding holidays).

Support is also available through Costco Concierge Services.

Step 1: Connect Your Cameras

Before mounting, test cameras and connections.

Diagram Description: The diagram shows the connection process for cameras to the DVR. It includes a camera, its power connector, a video connector, an extension cable, a power splitter, the DVR's rear panel with video input ports, a camera power adapter, and a surge protector connected to a power outlet.

Connection Steps:

A: Plug the camera's power connector into the extension cable. Repeat for the video connector, twisting to lock.
B: Plug the video connector from the other end of the extension cable into an available video-in port on the DVR's back panel. Twist to lock.
C: Plug the extension cable's power connector into the power splitter. Repeat steps A-C for each camera. Multiple camera power adapters and power splitters may be used.
D: Connect the power splitter to the power adapter.
E: Plug the power adapter into a surge protector.

Recommended Surge Protector Specifications:

UL-1449 Rated
Clamping voltage of 330 or lower
Joule rating of at least 400
Response time of 10 nanoseconds or less

DVR Rear Panel Ports: The rear panel includes Video In ports (numbered 1-8), Audio Out, Audio In, VGA, HDMI, RS232, USB, and DC 12V power input.

Complete instruction manuals and software are available at www.Q-See.com/Support.

Step 2: Connect to Video Display

Choose video display option A (HDMI) or B (VGA).

Diagram Description: The diagram shows the DVR's rear panel ports and two connection options for monitors. Option A uses an HDMI cable, and Option B uses a VGA cable. The DVR has HDMI and VGA output ports.

Option A (HDMI):

Plug the included HDMI cable into the DVR's HDMI port.
Connect the other end of the HDMI cable to your monitor or TV.
Plug the monitor or TV into a surge protector.

[Information] Note: This is the highest quality viewing option.

Option B (VGA Monitor):

Plug a VGA cable (not included) into the DVR's VGA port.
Connect the other end of the VGA cable to the monitor.
Plug the monitor into a surge protector.

[Information] Note: The monitor must be 19" or larger.

Step 3: Connect Mouse

Plug the USB mouse into USB port 3 on the back of the DVR.

[Information] Note: The USB port on the front of the DVR is used for backing up video files.

Diagram Description: An illustration of a computer mouse.

Step 4: Connect to Router

Diagram Description: An illustration of an RJ45 Ethernet cable.

Plug the included Network (Ethernet) cable into the Network port 4 on the back of the DVR.
Connect the other end of the cable to an open port on your router (router not included).

Before starting the DVR, download the free QC View App (for mobile phones) or QC View HD App (for tablets) from your device's app store.

Step 5: Turn On DVR

Diagram Description: Illustrations show two possible DVR power supplies and a power adapter plugged into a surge protector.

Plug the DVR power supply into the power port 5 on the back of the DVR.
Plug the power cable into a surge protector.
Turn on the DVR's power switch.

The DVR will beep as it powers up. The Start Up Wizard will appear on-screen after a few minutes.

Step 6: Start Up Wizard

When the startup wizard appears, follow the on-screen instructions to complete the NVR setup and connect to the internet using Q-See's Scan N' View service.

Wizard Glossary:

DST (Daylight Savings Time): Set DST to change where applicable. Click Set to enter the start and end dates. Ensure the box is checked.
NTP (Network Time Protocol): Maintains the accuracy of the DVR's clock. Check the box to turn on.
Language: Select the language the DVR will use. [Information] Note: If a new language is selected, the DVR will restart. The wizard will continue in English, but menus will be in the selected language.
Local IP Address (LAN): The DVR's address on the network. Write the address on the line below. To access the DVR from a computer on the same network, enter this address into the web browser.

To complete setup, launch the QC View App on your mobile device.

Local Address (LAN): _________________________________________

To prevent the wizard from running again, uncheck the startup option.

Step 7: QC View Mobile App

To view cameras, you need to add your DVR to the app.

Diagram Description: The diagram illustrates the steps within the QC View mobile app interface. It shows menu navigation, device management, adding a device via QR code scanning, and selecting live preview. Icons represent menu options, add buttons, and QR codes.

A: Tap on Menu
B: Select Device Manager
C: Select Add [add]
D: Scan the QR code, enter your username, and password
E: Tap Save to return to the Home Screen
F: Tap "<" to return to the home screen
G: Select Live Preview
H: Double-tap on +. Select DVR and camera

QC View Glossary:

DVR Title: Use a descriptive name (e.g., "Home DVR" or "Office") to help track multiple systems.
Username: User ID selected during DVR setup ("admin" is the default username).
Password: Password selected during DVR setup ("admin" is the default password).
Channel Amount/Max Channel: The maximum number of channels that can be viewed at once. More channels may slow the video feed.

When you can view live video from the cameras, they are tested and ready to be installed.

Step 8: Register Your Product

QSee never shares or sells registration information!

Camera Troubleshooting

If you do not see video from a camera:

Check to ensure that the camera is connected to a Video-In port.
Check the individual cable connections - both video and power.
Connect the camera to a different video-in port to determine if the problem is with a camera or a cable. Switch one element (camera, or cable, or power supply) at a time to isolate the problem.

Help and Advanced Settings

Priority technical support for Costco members at 1-866-861-0450
Most problems can be solved online via our 24/7 knowledge base at www.Q-See.com/Support

Tips for Installing Cameras

When installing cameras, optimal placement depends on each unique situation. The green areas shown in the illustration to the right are usually the best locations to mount cameras, but also consider the following:

Diagram Description: The illustration shows a building corner with suggested camera placement areas highlighted in green, indicating optimal mounting points under eaves and on corners for wide coverage.

Field of view
Accessibility to potential vandalism
Exposure to undesirable weather
Length of camera cable
Proximity to high voltage wires or other sources of potential electrical interference
Do not place camera behind a window or other obstruction

Q-See QC View on Your Computer

To access your DVR over the Internet on a computer (Mac or PC), go to www.q-seeqcview.com.

Create a user account by clicking on Sign Up Now.
Log into your new account.
Click on Add Device.
Enter a name for your DVR, its Serial Number (shown on the silver label on the DVR's case), your user name, and password.
Select your DVR from the list.
Click ▶️ to start viewing your cameras.

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