MAZZUP MU-C511/MU-C512 Full Body Massage Chair
User Manual
5. Adjustments
The massage chair offers various adjustments for personalized comfort.
Legrest Angle Adjustment: Controls the angle of the leg rest.
Backrest Angle Adjustment: Controls the angle of the backrest.
Zero Gravity Angle Adjustment:
Zero-gravity is based on the NASA space capsule relaxation theory. It positions the body to reduce blood circulation pressure and disperse gravitational forces, reducing heart and spine pressure.
| Key | Description | Guidelines |
|---|---|---|
[Leg Up Button] | Angle Adjustment Key for Legrest | Long-press to move legrest up to the top position. Release to stop. |
[Leg Down Button] | Angle Adjustment Key for Legrest | Long-press to move legrest down to the lowest position. Release to stop. |
[Back Up Button] | Angle Adjustment Button for Backrest | Long-press to move backrest up to the original position. Release to stop. |
[Back Down Button] | Angle Adjustment Button for Backrest | Long-press to move backrest down to the lowest position. Release to stop. |
[Leg Extend Button] | Leg extend or retract | Long-press to extend the leg rest. |
[Leg Retract Button] | Leg extend or retract | Long-press to retract the leg rest. |
[Off Button], [1], [2], [3 Buttons] | Zero Gravity Function Control | Touch to activate zero gravity position and choose from mode 1, 2, or 3. |
Other Adjustments:
| Key | Description | Guidelines |
|---|---|---|
[Roller Intensity Button] | Roller Intensity | Adjustable to SLOW / MEDIUM / FAST. Only effective under manual massage mode. |
[Kneading Speed Button] | Kneading Speed | 5 levels of kneading speed adjustments. |
[Tapping Speed Button] | Tapping Speed | 5 levels of tapping speed adjustments. |
[Air Intensity Button] | Air Intensity | 5 levels of air intensity adjustments. |
6. Air Massage
The air massage system targets specific body regions for a comprehensive massage experience.
| Key | Description | Guidelines |
|---|---|---|
[Full body Button] | Full body | Full body air massage. |
[Shoulder Button] | Shoulder | Shoulder air massage. |
[Arm Button] | Arm | Arm air massage. |
[Waist Button] | Waist | Waist air massage. |
[Leg Button] | Leg | Leg air massage. |
[Foot Button] | Foot | Foot air massage. |
7. Settings
Customize your massage experience through various settings.
Display Brightness Adjustment Bar: Adjusts screen brightness.
Side Panel Light On/Off: Controls the illumination of the side panels.
Massage Timer: Selectable durations for massage sessions (5, 10, 15, 20, 25, 30 Min).
Engineering Mode: Advanced settings access.
Bluetooth Instructions
Play Mobile Music/Bluetooth Speaker:
Turn on Bluetooth on your mobile device and select the massage chair (code Mazzup). Once paired, the chair can act as a speaker for your mobile phone's music. No password is required.
AI Voice Orders
Control the massage chair using voice commands.
| Item | Function | Order | Response |
|---|---|---|---|
| 1 | Hello, Massage | I am here | |
| 2 | ON/OFF | Power on | Massage starts |
| 3 | ON/OFF | Shut down | Massage ends |
| 4 | Pause | Pause massage | Massage paused |
| 5 | Pause | Resume massage | Massage resumed |
| 6 | Pause | Continue massage | |
| 7 | Heat | Heating on | Heating on |
| 8 | Heat | Heating off | Heating off |
| 9 | Timer | 5 Minutes | Massage will stop in 5 minutes |
| 10 | Timer | 10 Minutes | Massage will stop in 10 minutes |
| 11 | Timer | 15 Minutes | Massage will stop in 15 minutes |
| 12 | Timer | 20 Minutes | Massage will stop in 20 minutes |
| 13 | Timer | 25 Minutes | Massage will stop in 25 minutes |
| 14 | Timer | 30 Minutes | Massage will stop in 30 minutes |
| 15 | Zero Gravity | Zero gravity 1 | Zero gravity 1 |
| 16 | Zero Gravity | Zero gravity 2 | Zero gravity 2 |
| 17 | Zero Gravity | Zero gravity 3 | Zero gravity 3 |
| 18 | Zero Gravity | Zero gravity | Zero Gravity mode 2 |
| 19 | Zero Gravity | Back up | Back up |
| 20 | Zero Gravity | Back down | Back down |
| 21 | Zero Gravity | Back stop | Back stop |
| 22 | Zero Gravity | Leg up | Leg up |
| 23 | Zero Gravity | Leg down | Leg down |
| 24 | Zero Gravity | Leg stop | Leg stop |
| 25 | Foot Roller | Foot rolling | Foot rolling is on |
| 26 | Foot Roller | Calf rolling | |
| 27 | Foot Roller | Stop rolling | Foot rolling stop |
| 28 | Work Relief | Work relief mode | Work relief mode is on |
| 29 | Deep tissue | Deep tissue mode | Deep tissue mode is on |
| 30 | Thai | Thai mode | |
| 31 | Thai | Stretch mode | Thai stretch mode is on |
| 32 | Athletic | Athletic mode | Athletic mode is on |
| 33 | Vertebral | Vertebral mode | Vertebral mode is on |
| 34 | Neck and Shoulder | Neck and Shoulder mode | Neck and Shoulder mode is on |
| 35 | Recovery | Recovery mode | Recovery mode is on |
| 36 | Rest and sleep | Rest and sleep mode | Rest and sleep mode is on |
| 37 | Gental | Gental mode | Gental mode is on |
| 38 | For Her | For Her mode | For her mode is on |
| 39 | For Her | Beauty mode | |
| 40 | For Him | For Him mode | For him mode is on |
| 41 | Waist and Hip | Waist and Hip mode | Waist and hip mode is on |
| 42 | Manual | Manual mode | Manual mode is on |
| 43 | Manual | More roller strength | Strength increased |
| 44 | Manual | Less roller strength | Strength decreased |
| 45 | Manual | More air intensity | Air intensity increased |
| 46 | Manual | Less air intensity | Air intensity decreased |
Safety Instructions
- Should any abnormality or problem occurs with the chair, switch off the chair and detach the power cable from the power socket.
- When the power cord is damaged, it must be replaced by one from the manufacturer or agent.
- Do not attempt to dismantle, modify or change components by unauthorised persons to avoid any electric shock, fire or injury.
Care and Maintenance
Storage
- Do not dismantle the back of the chair. Electric shocks may occur when touching inner components of the chair.
- Do not dismantle the chair by unauthorised personnel to prevent electric shocks, fire and injury.
- Ensure that the chair is switched off and the power plug is detached from the socket when cleaning the chair to avoid any electric shock or hazard.
- Keep the massage chair clean and free of dust. Do not place the chair in a damp environment.
- If the chair is not in use for long periods, please cover it with a cloth to protect it from dust.
- Do not place the chair under direct sunlight.
Maintenance
- Use a neutral detergent only to clean the back cushion, head cushion and leg cushion. Let it air dry.
- Use a cloth and detergent to clean the plastic parts, pipe and leather material of the massage chair.
- Do not use organic solvents such as gasoline, amyl acetate or benzene to clean to prevent leather colour fading, ageing or damage.
- Do not spray pesticides on the chair to avoid electric shocks or fire.
- Only clean with a dry cloth to prevent mechanical failure.
Trouble Shooting
Checking is necessary for frequent usage. Make sure the machine works properly before usage after being left unused for a long time.
| Abnormality situation | Solution guide |
|---|---|
| Failure to start and indicator light is off |
|
| Sound in operation | The sound is normal in the following situations:
|
Specification
| Description | Massage Chair |
|---|---|
| Model | MU-C511/MU-C512 |
| Rated Input | 120V~60Hz |
| Rated Power | 150W |
| Rated Working Time | Approx. 15 minutes (automatic power-off) |
| Dimension(LxWxH) | When it is tilting: 68.1*30*40.2* inches When it isn't tilting: 57*30*46.9* inches |
| Dimensions of packing box(LxWxH) | 50.4*32.2*47.7* inches |
| Net Weight | Approx. 202.8 lbs |
| Gross Weight | Approx. 251.3 lbs |
| Operating Conditions | Ambient temperature: Approx. 0°C-35°C Relative humidity: Approx. 20%-80% |
| Storage Conditions | Ambient temperature: Approx. -5°C-35°C Relative humidity: Approx. 20%-80% |
| Maximum body weight of user | Approx. 260lb. For a user heavier than 260lb, the product may have bigger noise and its fabric may be worn quicker. |
Compliance Information
FCC Statement
Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
- This device may not cause harmful interference, and
- This device must accept any interference received, including interference that may cause undesired operation.
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
RF warning for Portable device:
- The device has been evaluated to meet general RF exposure requirement.
- The device can be used in portable exposure condition without restriction.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Warranty and Support
Limited Warranty Guidelines
MAZZUP sells Full Body Massage Chair Model MU-C511/MU-C512 with the intention that they are free of defects in manufacture and workmanship for a period of one year from the date of original purchase, except as noted below. MAZZUP warrants that the MU-C511/MU-C512 will be free of defects in material and workmanship under normal use and service. This warranty extends only to consumers and does not extend to retailers and resellers.
One Year Labor Warranty & Three Years Parts Warranty
MU-C511/MU-C512 has a one-year labor warranty and a three-year parts warranty. MAZZUP customer service will not issue Return Material Authorizations (RMAs) for non-defective products. Full Body Massage Chair Model MU-C511/MU-512 will be either repaired by the consumer or by an in-home technician. MAZZUP will not issue Return Material Authorizations (RMAs) for buyer's remorse. For warranty repairs, please contact MAZZUP customer service at MazzupH@hotmail.com.
Non-Warranty Support
Non-warranty repair is provided on a per incident basis. MAZZUP customer service will verify if the unit has failed and provide instructions for repairing a unit. All applicable repairs, parts, shipping, handling, local tax and a per incident fee will be charged for labor and non-warranty repairs.
Service and Technical Support
MAZZUP customer service representative will attend to most consumer inquiries, but in some cases a technical service specialist will provide advanced support over the phone. Get help at MazzupH@hotmail.com.
Warranty FAQs
- What isn't covered by the warranty?
- Purchases made through unauthorized resellers
- Improperly operated devices
- Lost or stolen products
- Purchases made over limited warranty time (unless otherwise stated)
- Non quality-related issues
- Free products
- Damage due to misuse, improper treatment and unauthorized modification and repair are not covered by this warranty
- Warranty does not cover accessories and attachments which don't belong to the massage unit
- When does the warranty begin?
Warranty begins from the day you place your order.
- How do I claim the warranty?
Send an email to MazzupH@hotmail.com with your unit Serial Number and Proof of Purchase (original receipt) for all repairs or services.
Note: If you made your purchase through an authorized MAZZUP Reseller, contact the Reseller to obtain warranty. If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
