Introduction
The Fibaro Smoke Sensor is a universal, optical Z-Wave smoke sensor. It signals fire alarms through sound, visual indicator blinking, and Z-Wave control commands. The optical sensor detects smoke at an early stage of fire, often before flames appear and temperature rises significantly. The device also includes a built-in temperature sensor that can signal when a programmed temperature level is exceeded. The Fibaro Smoke Sensor is designed for wall or ceiling placement. Its visual indicator signals fire, operating mode, and Z-Wave network presence. The sensor is intended for use in confined spaces under normal conditions, free from excessive smoke, dust, or condensed water vapor.
Specifications
Battery Type | CR123A |
Compliance | EN 14604:2005 |
Radio Protocol | Z-Wave |
Radio Frequency | 868.4 MHz EU; 908.4 MHz US; 921.4 MHz ANZ; 869.2 MHz RU |
Range | Up to 50m outdoors, up to 30m indoors (depending on terrain and building structure) |
Operational Temperature | 0–55°C |
Operational Humidity | 0% - 93% |
Measured Temperature Range | -20 to 100°C |
Temperature Measuring Accuracy | 0.5°C (within 0°C - 55°C range) |
Dimensions (Diameter x Height) | 65 x 28 mm |
Technical Information
- Compatible with any Z-Wave Controller.
- Extremely easy installation - simply install it in a location prone to fire.
- Battery powered.
- Built-in enclosure opening detector.
- Alarm is signaled by sound, visual indicator, and Z-Wave control command.
- Programmable excess temperature warning.
- 3 levels of sensor sensitivity.
- Efficiency test performed automatically every 10 seconds.
- Built-in "black box" allows the device to report and record smoke and temperature readouts in its internal memory.
Safety and Warnings
⚠️ CAUTION: Read this manual before attempting to install the device. Failure to observe recommendations may be dangerous or cause a violation of the law. Fibar Group Sp. z o.o. will not be held responsible for any loss or damage resulting from not following the instructions.
⚠️ CAUTION: Work within local code height requirements for installation. Take special precautions during installation and use tools and equipment in perfect working order. Observe ladders, lifts, and other obstacles.
⚠️ CAUTION: Maintenance inspections should be performed regularly. Functional and visual checks are recommended at least once a week. Functional check includes self-test (see Section VI).
⚠️ CAUTION: When handled carelessly or used in non-specified environment conditions, the device may not function properly. Take all safety precautions to ensure safety and property protection.
⚠️ CAUTION: Depending on the Smoke Sensor's internal conditions (e.g., battery discharge, device failure) and ambient conditions, fire alarms are not always effective in all situations. Smoke Sensors must be tested regularly according to this manual and local code. Ventilation systems, chimneys, and potentially dangerous devices that can cause a fire should be regularly inspected as well.
⚠️ CAUTION: There are various situations against which the fire alarm may not be effective, for example:
- Fires where the victim is intimate with a flaming initiated fire; for example, when a person's clothes catch fire while cooking.
- Fires where the smoke is prevented from reaching the detector due to a closed door or other obstruction.
- Incendiary fires where the fire grows so rapidly that an occupant's egress is blocked even with properly located detectors.
⚠️ CAUTION: Current studies show that fire alarms may not awake all sleeping individuals. It is the responsibility of other residents to assist those who may not be awakened by the alarm sound or those who may be incapable of safely leaving the area unassisted.
Glossary of Terms
- Adding: Z-Wave device learning mode, allowing to add the device to an existing Z-Wave network.
- Removing: Z-Wave device learning mode, allowing to remove the device from an existing Z-Wave network.
- Association (linking devices): Direct control of other devices within the Z-Wave system network.
- Multi-channel association: Controlling other multi-channel devices within the Z-Wave network.
- Control command: Type of Z-Wave network command enforcing change of device state.
- Report command: Type of Z-Wave network command holding additional information, e.g., alarm state or measured temperature.
- Alarm command: Type of Z-Wave network command holding a warning of danger occurrence, e.g., fire alarm.
- Multi-channel device: Device having multiple endpoints – various device functions.
Installation
Installation Notes
- When choosing the location of the smoke sensor, ensure the alarm sound can be easily audible in other rooms in the building.
- It's recommended to install the sensor in already decorated, painted rooms.
- It's recommended to install the sensor at least 1.5m from air conditioners.
- Do not install the sensor in isolated places. Keep at least 0.5m distance from light sources.
- Do not install the sensor in places prone to draughts.
- Do not install the sensor in places with high water vapor condensation, e.g., above stoves, ovens, kettles, etc.
- The device cannot be installed in places where the temperature exceeds operational values (0–55°C).
Adding to Z-Wave Network (Inclusion)
- Install the battery. The visual indicator will signal the Z-Wave network inclusion status (green - device included, red - device not included).
- Ensure the device is within direct range of the Z-Wave controller.
- Set the main controller into learning mode (refer to the main controller's operating manual).
- Quickly, triple-click the B-button, located on the Fibaro Smoke Sensor's enclosure.
- The Fibaro Smoke Sensor will be detected and included in the Z-Wave network.
Removing from Z-Wave Network (Exclusion)
- Ensure the sensor is connected to battery power.
- Set the main controller into learning mode (refer to the main controller's operating manual).
- Quickly, triple-click the B-button, located on the Fibaro Smoke Sensor's enclosure.
Sensor Installation
Note: It's recommended to install the sensor on the ceiling or upper portion of a wall, at least 40cm (2 feet) from corners and other objects. Pay particular attention to any adjacent objects or devices that can impede smoke's access to the sensor. It's recommended to install the Fibaro Smoke Sensor in all rooms prone to fire, and in between such rooms as well.
- Include the device into the Z-Wave network (see Section I). Note: the inclusion process may be performed ONLY in direct range of the main controller.
- Install the sensor's cover in the desired location.
- Screw the Fibaro Smoke Sensor onto the cover.
- If the sensor is already included in the Z-Wave network, wake it up by triple-clicking the B-button.
- Test the Fibaro Smoke Sensor's operation by performing a self-test (press & hold the B-button, see Section VI).
- Test the Z-Wave network range (see Section XIV), assuring the device is within range.
⚠️ CAUTION: The Fibaro Smoke Sensor is a multiple-use device; however, for greater safety, it is recommended to replace the device with a new one after a fire occurrence.
Note: As described in Section IV, the Fibaro Smoke Sensor checks for smoke presence every 10 seconds. Additionally, the device checks for malfunctions and tests Z-Wave network communication (see Section VII) at each wake-up interval (6 hours by default) and when sending reports, provided that range test has been enabled in advanced configuration.
Fire Detection
The Fibaro Smoke Sensor responds to the physical presence of smoke. Smoke presence is required for the device to react. The sensor checks for smoke presence every 10 seconds. Once the level of smoke exceeds the value set in parameter 1, the Fibaro Smoke Sensor triggers an alarm.
A fire alarm is signaled by sending an appropriate alarm command to devices, the Z-Wave controller, and also by an intermittent sound and the visual indicator blinking red. Once the fire alarm has ceased, the sensor checks if the smoke has actually disappeared before returning to normal operation, i.e., performing a self-test every 10 seconds and checking for smoke presence.
⚠️ CAUTION: If a fire alarm is triggered, but the level of smoke did not exceed a concentration equal to three times the sensitivity set in parameter 1 (individual sensitivity levels are printed on the device enclosure), the user can mute the sound alarm by holding the B-button (temporarily reducing the sensor's sensitivity). The visual indicator will still show an alarm state by blinking red. If the smoke level exceeds a concentration equal to three times the sensitivity set in parameter 1, the mute will automatically turn off, and the device will start alarming fire again (using visual and audible indicators).
Programmable Excess Temperature Warning
Apart from detecting smoke, the Fibaro Smoke Sensor can inform of exceeding a programmed temperature threshold. This function is disabled by default in parameter 2 settings. The excess temperature warning is defined by the user in parameter 30 (set to 55°C by default). An excess temperature level can also be signaled by visual indicator glow (parameter 3) and a short beep (parameter 4). Parameter 20 should not be set to 0, as this disables temperature measurements.
Malfunction Detection
The Fibaro Smoke Sensor can automatically detect a malfunction. As described in Section IV, the sensor performs an efficiency test every 10 seconds. If a malfunction is detected (e.g., damaged smoke chamber), an intermittent sound signal will start, and an alarm will be sent to the Z-Wave network controller and associated devices.
Once a trouble alarm is detected, it is recommended to dismount the sensor and:
- Check the power source (replace battery).
- Check whether the Smoke Sensor is exposed to direct light.
If a trouble alarm is continually reported, it is recommended to replace the Fibaro Smoke Sensor with a new one or contact the guarantor if the product warranty is still valid.
Self-Test
A self-test can be triggered manually:
- Ensure the device is powered by the battery.
- Press and hold the B-button until the visual indicator glows white and a short alarm sounds.
- After 3 seconds from the first beep, the smoke chamber operation will be checked.
- Triggering a fire alarm and beep indicate a positive result and should occur within 10 seconds. A trouble signal or no fire alarm means the sensor is malfunctioning.
⚠️ CAUTION: When the self-test is triggered manually, the Fibaro Smoke Sensor sends control commands to the Z-Wave network controller and to 1st Association group devices. The procedure will be performed at least as long as the B-button is not released (it will be completed up to 10 seconds after releasing the B-button).
⚠️ CAUTION: Any service or repair must be carried out by the manufacturer. The expiry date of the device is indicated on its back.
Diagrams:
- Fig. 1 - Fibaro Smoke Sensor top view, showing the B-button and visual indicator.
- Fig. 2 - Fibaro Smoke Sensor bottom view without the battery installed, showing the enclosure lock and locking mechanism.
- Fig. 3 - Fibaro Smoke Sensor bottom view with the battery installed, showing the enclosure lock.
Detecting Lack of Z-Wave Range
When included in the Z-Wave network, the Fibaro Smoke Sensor tests network communication. By default, this procedure is performed at each temperature report, depending on parameters 20 and 21 settings. Additionally, Z-Wave network communication is tested by polling the device. A lack of Z-Wave network communication may be signaled by an intermittent alarm sound and the visual indicator blinking violet. By default, sound and visual signals are disabled, but they can be enabled by changing values of parameters 3 and 4 (Section XVII).
Once the Fibaro Smoke Sensor reports no Z-Wave network communication, it is recommended to wake up the device by triple-clicking the B-button. If this does not stop the alarm, Z-Wave network operation and the main controller's operation need to be verified.
The Fibaro Smoke Sensor will cancel the Z-Wave network communication alarm once it communicates with the network after manual or automatic wake-up.
Sensor's Sensitivity Level Configuration
The optical smoke detector used in the Fibaro Smoke Sensor has 3 levels of sensitivity, compliant with EN 14604:2005. By default, the detector is set to the middle sensitivity level. Sensitivity level depends on parameter 1 settings (modified only through the main Z-Wave controller).
Resetting the Fibaro Smoke Sensor
A Fibaro Smoke Sensor reset erases the device memory, including all information on the Z-Wave network and the main controller.
Fibaro Smoke Sensor Reset Procedure:
- Ensure the device has the battery installed.
- Press and hold the B-button for 3 seconds. The visual indicator will glow white.
- A short signal will sound.
- Release the B-button.
- Wait until the visual indicator glows yellow, signaling entry into the 4th menu level.
- Press the B-button briefly to confirm the menu level choice.
A successful reset will be confirmed by the visual indicator changing color to red and fading. Simultaneously, a short beep will sound, similar to when power is connected.
⚠️ CAUTION: The reset procedure should remove the Fibaro Smoke Sensor from the Z-Wave network main controller's memory (depending on the controller's version). Removing the device from the Z-Wave network will reset the Fibaro Smoke Sensor automatically.
Operating Through the Z-Wave Network
The Fibaro Smoke Sensor has a built-in smoke detector and a temperature sensor, making it a multi-channel device. In the Home Center menu, it will be presented as two devices, depending on the main controller software version.
Diagrams:
- Fig. 4 - Smoke Sensor icon in Fibaro Home Center.
- Fig. 5 - Smoke Sensor icon in Fibaro Home Center indicating the fire alarm.
The Fibaro Smoke Sensor ignores incoming BASIC SET commands and returns the status of the alarm on BASIC GET command (0 - no alarm, 255 - alarm active).
Associations
Through an association, the Fibaro Smoke Sensor can control another Z-Wave network device, e.g., a Dimmer, Relay Switch, Roller Shutter, RGBW Controller, Wall Plug, or a scene (scene control only through the main controller).
⚠️ CAUTION: Association allows for direct communication between Z-Wave network devices. The main controller does not participate in such communication. Using this mechanism, the Fibaro Smoke Sensor can communicate with other devices even when the main controller is damaged, e.g., during a fire.
The Fibaro Smoke Sensor allows for associations of five groups:
- 1st group – Lifeline: Reporting device state. Only one device – the Z-Wave network controller – may be set in this group. It is not recommended to modify this association group.
- 2nd group – Fire Alarm: Sending the BASIC SET control command once smoke is detected. Its value can be modified in advanced parameters (see Section XVII). This group can control up to five on/off devices.
- 3rd group – Tamper: Sending the NOTIFICATION REPORT (TYPE = BURGLAR, EVENT = PRODUCT COVERING REMOVED) to associated devices once enclosure opening is detected. Up to five devices supporting the enclosure opening command (NOTIFICATION REPORT) can be included in this group.
- 4th group – Fire Alarm: Sending the ALARM SENSOR REPORT (TYPE = SMOKE ALARM) to associated devices once smoke is detected. Up to five devices supporting the fire alarm command can be included in this group.
- 5th group – Tamper: Sending ALARM SENSOR REPORT notification (TYPE = GENERAL) to associated devices once enclosure opening is detected. Up to five devices supporting the SENSOR ALARM REPORT command can be included in this group.
The Fibaro Smoke Sensor allows for controlling 5 regular or 5 multi-channel devices per association group in groups 2-5, and one device in the 1st group.
To add an association (using the Home Center interface): Go to device settings and click the following icon [association-icon]. Select the "Advanced" tab and specify to which group and what devices are to be associated. Sending relevant information to devices added to an association group may take up to a few hours, depending on the previous configuration parameters settings.
Alarms and Notifications
The Fibaro Smoke Sensor indicates particular states as follows:
- Fire alarm - three short beeps and visual indicator blinking red every 1.5 seconds (high priority).
- Low battery alarm - short beep and visual indicator blinking yellow once per 50 seconds (normal priority).
- Trouble alarm - short beep once per 50 seconds (normal priority).
- Exceeding temperature threshold - short beep and visual indicator blinking blue once per specified time interval (parameter 31 - 10 seconds by default) (low priority).
- Lack of Z-Wave range - short beep and visual indicator blinking violet diode once per specified time interval (parameter 32 - 30 minutes by default) (low priority).
- Opened enclosure detection - short beep and visual indicator blinking white.
- If more than one alarm is triggered, the alarm with the highest priority is signaled.
- The Fibaro Smoke Sensor automatically cancels fire alarms sent to the main Z-Wave network controller and associated devices.
- The enclosure opening notification cannot be cancelled through MENU.
Z-Wave Range Test
The Fibaro Smoke Sensor has a built-in Z-Wave network main controller's range tester. Follow the below instructions to test the main controller's range:
- Ensure the sensor is powered.
- Press and hold the B-button for 3 seconds. The visual indicator will glow white.
- A short signal will sound.
- Release the B-button.
- Wait until the visual indicator glows violet, and then press the B-button briefly to start the test.
- The visual indicator will indicate the Z-Wave network's range (range signaling modes described below).
- To exit Z-Wave range test, press the B-button briefly.
Z-Wave Range Tester Signaling Modes:
- Visual indicator pulsing green - Fibaro Smoke Sensor attempts to establish direct communication with the main controller. If a direct communication attempt fails, the sensor will try to establish routed communication through other modules, signaled by the visual indicator pulsing yellow.
- Visual indicator glowing green - Fibaro Smoke Sensor communicates directly with the main controller.
- Visual indicator pulsing yellow - Fibaro Smoke Sensor tries to establish routed communication with the main controller through other modules.
- Visual indicator glowing yellow - Fibaro Smoke Sensor communicates with the main controller through other modules. After 2 seconds, the sensor will retry to establish direct communication with the main controller, signaled by blinking in green.
- Visual indicator pulsing violet - Fibaro Smoke Sensor communicates at the range limit. If connection proves successful, it will be confirmed with a yellow glow. It is not recommended to use the sensor at the range limit.
- Visual indicator glowing red - Fibaro Smoke Sensor is unable to connect to the main controller directly or through other Z-Wave network nodes.
Black Box
The Fibaro Smoke Sensor has built-in memory for recording smoke and temperature information. Once a fire alarm has been triggered, the sensor records the measured smoke level, time, and temperature at that precise moment of detection. This information is sent to the Z-Wave network main controller every 60 seconds. Fibaro Home Center allows for monitoring Black Box recordings.
The Fibaro Smoke Sensor stops sending Black Box records once the smoke disappears, but a user can always access earlier reports through the Z-Wave main controller.
Note: Black Box recordings are stored for about 24 hours, depending on working environment conditions. Users may force sending these recordings to the Z-Wave network main controller, depending on its model and software version.
Diagram:
- Fig. 6 - Fibaro Smoke Sensor black box chart.
Software Update
The Fibaro Smoke Sensor features remote software update. Complete the following steps to perform a device update:
- Detach the sensor from its cover by turning the device counter-clockwise.
- Ensure the device is within direct range of the Z-Wave network controller.
- Set the main controller into update mode (refer to the controller's manual).
- Press and hold the B-button for 3 seconds. The visual indicator will glow white. A short signal will sound.
- Release the B-button.
- Press the B-button briefly to confirm the menu level choice (white visual indicator).
- The update process will be signaled by the visual indicator blinking cyan. The update process may take up to 10 minutes. Do not remove the battery during the update process.
- A successful update will be confirmed by the visual indicator changing color to green. An incorrect update process is indicated by the visual indicator changing color to red, regardless of the reason.
- After the software update, a self-test should be performed manually (see Section VI) to ensure the device is working properly.
⚠️ CAUTION: If the update fails or the update time exceeds 10 minutes, please remove the battery, press and hold the B-button for 3 seconds, install the battery again, and repeat the update procedure. If this does not work, please contact technical support.
⚠️ CAUTION: Controllers from various manufacturers can have different ways of activating the software update procedure (see controller's manual).
⚠️ CAUTION: If the sensor has not completed the self-test successfully after the software update, please try to perform the test again. After two consecutive self-test attempts have failed, the Fibaro Smoke Sensor is considered faulty and should be subject to a service procedure.
⚠️ CAUTION: Software update can only be enabled by the user. During the update, the Fibaro Smoke Sensor does not detect fire. Once the software update is completed, the device resumes normal operation.
⚠️ CAUTION: During the Z-Wave network range test, the Fibaro Smoke Sensor is not detecting fire. The device resumes its previous operation mode once the Z-Wave network range test has finished. Z-Wave range test can only be enabled by the user.
ℹ️ Note: Update will not be performed if the battery level is low.
ℹ️ Note: If parameter 2 (activation of enclosure opening notification) has been set to active mode, consider deactivating it for the upgrade procedure duration.
Advanced Configuration
WAKE UP INTERVAL: (3 bytes) Available settings: 0, 21600 - 65535 (21600s = 6h). Default setting: 21600. Wake up interval is specified in seconds. At each wake up, the Smoke Sensor communicates with the main controller, updates parameters settings, and the software if necessary. The Smoke Sensor will wake up at the defined time interval and will ALWAYS try to communicate with the main controller. After each failed communication attempt, the sensor will retry to establish connection with the main controller after 60 seconds. After 3 failed attempts, the lack of Z-Wave range alarm will be triggered. A longer time interval means less frequent communication and thus longer battery life. The Z-Wave range alarm will be cancelled automatically after the first successful connection. Changing the wake up interval value does not affect alarms or trouble signals operation.
⚠️ CAUTION: Setting to 0 disables sending Wake Up Notification frame. Wake up may still be performed manually by a single B-button click or by sending a Node Info frame (triple click the B-button).
Parameter List:
Parameter | Description | Available Settings | Default | Size |
---|---|---|---|---|
1. Fibaro Smoke Sensor sensitivity | There are 3 levels of sensitivity to smoke presence. Level 1 means the highest sensitivity. Rising the parameter value lowers the sensitivity to smoke presence. | 1 - HIGH Sensitivity 2 - MEDIUM Sensitivity 3 - LOW Sensitivity |
2 | 1 [byte] |
2. Z-Wave notifications status | This parameter allows to activate excess temperature and/or enclosure opening notifications sent to the main controller. | 0 - all notifications disabled 1 - enclosure opening notification enabled 2 - exceeding temperature threshold notification enabled Parameter values may be combined, e.g. 1+2=3, means that all notifications are enabled. |
0 | 1 [byte] |
3. Visual indicator notifications status | This parameter allows to activate visual indications but does not apply to major alarms, such as FIRE, TROUBLE, and LOW BATTERY ALARM. | 0 - all notifications disabled 1 - enclosure opening notification enabled 2 - exceeding temperature threshold notification enabled 4 - lack of Z-Wave range notification Parameter values may be combined, e.g. 1+2+4=7, means that all notifications are enabled. |
0 | 1 [byte] |
4. Sound notifications status | This parameter allows to activate sound signals but does not apply to major alarms, such as FIRE, TROUBLE, and LOW BATTERY ALARM. | 0 - all notifications disabled 1 - enclosure opening notification enabled 2 - exceeding temperature threshold notification enabled 4 - lack of Z-Wave range notification Parameter values may be combined, e.g. 1+2+4=7, means that all notifications are enabled. |
0 | 1 [byte] |
10. Configuration of control frames in BASIC command class | This parameter defines which frames will be sent in the 2nd Association Group (FIRE ALARM). The values of BASIC ON and BASIC OFF frames may be defined as described in further parameters. | 0 - BASIC ON & BASIC OFF enabled 1 - BASIC ON enabled 2 - BASIC OFF enabled |
0 | 1 [byte] |
11. BASIC ON frame value | BASIC ON frame is sent in case of smoke presence detection and FIRE ALARM triggering. Its value is defined by the parameter. | 0 - turn off the device 1-99 - set the device to 1-99% 255 - set the last status |
255 | 1 [byte] |
12. BASIC OFF frame value | BASIC OFF frame is sent in case of FIRE ALARM cancellation. Its value is defined by the parameter. | 0 - turn off the device 1-99 - set the device to 1-99% 255 - set the last status |
0 | 1 [byte] |
13. Alarm broadcast | A value other than 0 means that alarms are being sent in broadcast mode, i.e., to all devices within a Fibaro Smoke Sensor's range. | 0 - broadcast inactive 1 - FIRE ALARM broadcast (2nd & 4th Association Group) active; enclosure opening notification broadcast (3rd & 5th Association Group) inactive 2 - FIRE ALARM broadcast (2nd & 4th Association Group) inactive; enclosure opening notification broadcast (3rd & 5th Association Group) active 3 - FIRE ALARM broadcast (2nd & 4th Association Group) active; enclosure opening notification broadcast (3rd & 5th Association Group) active. |
0 | 1 [byte] |
20. Temperature report interval | Time interval between consecutive temperature reports. Report is sent when new temperature value is different from the one previously reported - according to the set hysteresis (parameter 21). Temperature reports can be also sent as a result of polling. | 0 – reports inactive 1-8640 - [10s-24h] (multiply by 10 seconds) |
1 (10 seconds) | 2 [bytes] |
21. Temperature report hysteresis | The temperature report will only be sent if there is a difference in temperature value from the previous value reported, defined in this parameter (hysteresis). Temperature reports can be also sent as a result of polling. | 1 - 100 (multiply by 0.1) [0.1°C - 10°C] | 10 (1°C) | 1 [byte] |
30. Temperature threshold | Temperature value measured by the built-in temperature sensor above which the excess temperature notification is sent (visual indication/sound/Z-Wave report). | 1 - 100 (1°C - 100°C) | 55 (55°C) | 1 [byte] |
31. Excess temperature signaling interval | Time interval of signaling (visual indication/sound) excess temperature level. | 1-8640 (multiply by 10 seconds) [10s-24h] | 1 (10 seconds) | 2 [bytes] |
32. Lack of Z-Wave range indication interval | Time interval of signaling (visual indication/sound) lack of Z-Wave range. | 1-8640 (multiply by 10 seconds) [10s-24h] | 180 (30min) | 2 [bytes] |
⚠️ CAUTION: Parameters 30, 31, and 32 are associated with parameters 2, 3, and 4 settings. Their modification may have no effect if the configured functionality is not activated in the corresponding parameter.
⚠️ CAUTION: Default values of advanced parameters may be changed only if the device is added to the main Z-Wave network controller.
Battery Use Warning
The Fibaro Smoke Sensor is a battery-powered device. Using batteries other than specified may result in explosion. Dispose of properly, observing environmental protection rules.
Guarantee
1. The Guarantee is provided by FIBAR GROUP Sp. z o.o. (hereinafter "Manufacturer"), based in Poznan, ul. Lotnicza 1; 60-421 Poznan, entered in the register of the National Court Register kept by the District Court in Pozna, VIII Economic Department of the National Court Register, no. 370151, NIP 7811858097, REGON: 301595664.
2. The Manufacturer is responsible for equipment malfunction resulting from physical defects (manufacturing or material) of the Device for 12 months from the date of its purchasing.
3. During the Guarantee period, the Manufacturer shall remove any defects, free of charge, by repairing or replacing (at the sole discretion of the Manufacturer) any defective components of the Device with new or regenerated components, that are free of defects. When repair is impossible, the Manufacturer reserves the right to replace the device with a new or regenerated one, which shall be free of any defects and its condition shall not be worse than the original device owned by the Customer.
4. In special cases, when the device cannot be replaced with a device of the same type (e.g., the device is no longer available in the commercial offer), the Manufacturer may replace it with a different device having technical parameters similar to the faulty one. Such activity shall be considered as fulfilling the obligations of the Manufacturer. The Manufacturer shall not refund money paid for the device.
5. The holder of a valid guarantee shall submit a guarantee claim through the guarantee service. Remember: before you submit a guarantee claim, contact technical support using telephone or e-mail. More than 50% of operational problems are resolved remotely, saving time and money spent on initiating the guarantee procedure. If remote support is insufficient, the Customer shall fill the guarantee claim form (using the website - www.fibargroup.com) in order to obtain claim authorization. When the guarantee claim form is submitted correctly, the Customer shall receive the claim confirmation with a unique number (Return Merchandise Authorization - RMA).
6. The claim may also be submitted by telephone. In this case, the call is recorded, and the Customer shall be informed about it by a consultant before submitting the claim. Immediately after submitting the claim, the consultant shall provide the Customer with the claim number (RMA-number).
7. When the guarantee claim form is submitted correctly, a representative of the Authorised Guarantee Service (AGS) shall contact the Customer.
8. Defects revealed within the guarantee period shall be removed not later than 30 days from the date of delivering the Device to AGS. The guarantee period shall be extended by the time in which the Device was kept by AGS.
9. The faulty device shall be provided by the Customer with complete standard equipment and documents proving its purchase.
10. Parts replaced under the guarantee are the property of the Manufacturer. The guarantee for all parts replaced in the guarantee process shall be equal to the guarantee period of the original device. The guarantee period of the replaced part shall not be extended.
11. Costs of delivering the faulty device shall be borne by the Customer. For unjustified service calls, the Service may charge the Customer with travel expenses and handling costs related to the case.
12. AGS shall not accept a complaint claim only when:
- The Device was misused or the manual was not observed.
- The Device was provided by the Customer incomplete, without accessories or nameplate.
- It was determined that the fault was caused by other reasons than a material or manufacturing defect of the Device.
- The guarantee document is not valid or there is no proof of purchase.
13. The Manufacturer shall not be liable for damages to property caused by a defective device. The Manufacturer shall not be liable for indirect, incidental, special, consequential or punitive damages, or for any damages, including, inter alia, loss of profits, savings, data, loss of benefits, claims by third parties, and any property damage or personal injuries arising from or related to the use of the Device.
14. The guarantee shall not cover:
- Mechanical damages (cracks, fractures, cuts, abrasions, physical deformations caused by impact, falling or dropping the device or other object, improper use or not observing the operating manual).
- Damages resulting from external causes, e.g.: flood, storm, fire, lightning, natural disasters, earthquakes, war, civil disturbance, force majeure, unforeseen accidents, theft, water damage, liquid leakage, battery spill, weather conditions, sunlight, sand, moisture, high or low temperature, air pollution.
- Damages caused by malfunctioning software, attack of a computer virus, or by failure to update the software as recommended by the Manufacturer.
- Damages resulting from: surges in the power and/or telecommunication network, improper connection to the grid in a manner inconsistent with the operating manual, or from connecting other devices not recommended by the Manufacturer.
- Damages caused by operating or storing the device in extremely adverse conditions, i.e., high humidity, dust, too low (freezing) or too high ambient temperature. Detailed permissible conditions for operating the Device are defined in the operating manual.
- Damages caused by using accessories not recommended by the Manufacturer.
- Damages caused by faulty electrical installation of the Customer, including the use of incorrect fuses.
- Damages caused by Customer's failure to provide maintenance and servicing activities defined in the operating manual.
- Damages resulting from the use of spurious spare parts or accessories improper for the given model, repairing and introducing alterations by unauthorized persons.
- Defects caused by operating a faulty Device or accessories.
15. The scope of guarantee repairs shall not include periodic maintenance and inspections, in particular cleaning, adjustments, operational checks, correction of errors or parameter programming and other activities that should be performed by the user (Buyer). The guarantee shall not cover natural wear and tear of the Device and its components listed in the operating manual and in technical documentation, as such elements have a defined operational life.
16. If a defect is not covered by the guarantee, the Manufacturer reserves the right to remove such defect at its sole discretion, repairing the damaged or destroyed parts or providing components necessary for repair or replacement.
17. This guarantee shall not exclude, limit or suspend the Customer rights when the provided product is inconsistent with the purchase agreement.
Compliance and Contact
This Device may be used with all devices certified with Z-Wave certificate and should be compatible with such devices produced by other manufacturers. Any device compatible with Z-Wave may be added to the Fibaro system.
FIBAR GROUP
FIBARO
In case of any technical questions, contact the customer service center in your country.
www.fibaro.com
Fibar Group Sp. z o.o. ul. Lotnicza 1, 60-421 Pozna
CERTIFICATE 1438-CPR-0403
Notified certifying body No 1438
Smoke alarm device FGSD-002
European harmonised standard EN 14604:2005/AC:2008
Declaration of performance No DWU001/015/FG/15