Grandstream GHP6XX Series Hotel IP Phone User Guide

Product Overview

The GHP series of hotel phones includes the GHP610(W)/GHP620(W) and GHP611(W)/GHP621(W). These are easy-to-use IP phones designed for hotel rooms, offering customization based on hotel and guest needs. Models with 'W' in their name are equipped with integrated dual-band Wi-Fi.

Key features include an HD speaker, 2 SIP accounts/lines, 6 programmable keys (3 for GHP61X models), 10-speed dial keys, 3-way voice conferencing, full-band Opus voice codec, and an advanced jitter-resilience algorithm that tolerates up to 30% packet loss without impacting voice quality.

The GHP series is supported by the Grandstream Device Management System (GDMS), providing a centralized interface for configuration, provisioning, management, and monitoring of Grandstream endpoints.

These IP phones can be installed on a desktop or wall-mounted. Power can be supplied via PoE (GHP610/GHP611/GHP620/GHP621), a power adapter (GHP610W/GHP611W/GHP620W/GHP621W), or a USB Type-C charger (GHP620/GHP621/GHP620W/GHP621W).

Their elegant and compact design makes them suitable for hotels, hospitals, apartments, dormitories, and more.

Feature Highlights

• TrimStyle phone with a small footprint and fashionable design.
• 2 SIP lines with wideband Opus codec.
• 6 programmable keys (3 for GHP61X) and 10-speed dial keys for customized services.
• One 100Mbps network port with PoE (available on GHP610/GHP611/GHP620/GHP621).
• Integrated dual-band 2.4Ghz & 5Ghz 802.11 a/b/g/n/ac Wi-Fi.
• Desk/Wall mountable.
• Tolerates up to 30% packet loss without impacting voice quality.
• Supports provision and management via GDMS.
• Customizable faceplate and speed dial label (Speed Dial label for GHP61X only).
• New voice message and mute LED indicator.
• HAC/VCH (ADA) compliant handset volume boost.
• Magnetic Hook Switch feature.

Technical Specifications

GHP61X

GHP62X

Getting Started

This chapter provides basic installation instructions, packaging contents, and information for optimal performance with the GHP6XX/W.

Equipment Packaging

GHP61X / GHP61X/W Package Content

• 1x Base
• 1x Handset
• 1x RJ11 (6P6C) Phone Cord
• 1x Quick Installation Guide
• 1x 12V Power Adapter (Only with GHP610W and GHP611W)
• 1x MPK Label (On the back cover of the QIG)

GHP62X / GHP62X/W Package Content

• 1 x GHP62X Phone
• 1 x Handset
• 1 x Base Stand
• 1 x Faceplate
• 1 x 12V Power Adapter (GHP620W and GHP621W)
• 1 x RJ9(4P4C) Phone Cord
• 1 x Quick Installation Guide

Note: Please check the package before installation. Contact your system administrator if any components are missing.

GHP6XX/W Phone Setup

The GHP6XX/W can be installed on a desk or mounted on the wall. Follow the instructions below for wall mounting.

GHP61X/W Wall Mount

To mount the GHP610/W & GHP611/W on the wall:

1. Mark two horizontal dots with a 100 mm distance between them where the phone will be mounted.
2. Using a drill, create holes at each marked dot. Insert plastic expansion bolts and screws (not provided) into each hole, leaving enough space to mount the phone.
3. Mount the GHP610/W & GHP611/W onto the screws using the Wall Mount Slots.

GHP62X/W Wall Mount

To mount the GHP62X/W on the wall:

1. On the wall, mark two dots with 100 mm distance between them vertically where the GHP62X/W will be mounted.
2. Using a drill, create holes at each marked dot. Insert plastic expansion bolts and screws (not provided) into each hole, leaving enough space for the GHP62X.
3. Attach the wall mount spacers to the slots on the back of the phones.
4. Mount the GHP62X onto the screws using its "Wall Mount Slots".

Connecting the GHP6XX/W

To set up the phone:

1. Connect the phone cord to the handset and the base via the RJ-11 port.
2. Connect the LAN port of the phone to an RJ-45 socket on a hub/switch or router using an Ethernet cable. This step can be skipped if using GHP6xxW with Wi-Fi.
3. Powering the phone:
   • For GHP6XX/W: Connect the 12V DC output plug into the phone's power jack and plug the power adapter into an electrical outlet.
   • For GHP6XX & GHP6XX: A PoE switch must be used in step 2.

Note: The GHP6xxW is pre-configured to connect to the default SSID 'wp_master' with the password 'wp!987@dmin' for easy deployment. These settings can be adapted via the web UI.

Phone Configuration Via Web Browser

1. Ensure the phone is powered up and connected to the internet.
2. Locate the MAC address on the MAC tag on the underside of the device or on the package.
3. From a computer on the same network as the GHP6XX, open a browser and navigate to: https://<mac>.local (e.g., https://c074adffffff.local).
   Note: The user can dial **47# to have the IP address read by the IVR.
4. Enter the administrator's username and password to access the configuration menu. The default username is 'admin', and the default password can be found on the sticker at the back of the unit.

Getting To Know The GHP6XX/W

GHP61X/W Diagrams

GHP61X Handset: Features include MPK Sticker, Softkeys, Alphanumeric Keypad, Message, Flash, Speaker, Volume Down Key, Mute Indicator, Microphone, and RJ-11 Port.

GHP61X Back Panel of the Handset and the Base: Shows LAN Port, Power, Handset Port, and Waiting Message Indicator.

GHP62X/W Diagrams

GHP62X Front Panel: Features include Softkeys, Alphanumeric Keypad, Message, Flash, Speaker, Volume Down Key, Message Waiting Indicator, Mute Indicator, Microphone, and Mute.

GHP62X Back Panel: Shows Power, LAN Port, Handset Port, USB Type-C Port, and Wall Mount Stand Slots.

Telephony Features

Making Phone Calls

Handset and Speaker Mode

The GHP6XX allows switching between the handset and the speaker during calls. Press the speaker button [speaker] to use the speaker. To switch back to the handset, simply unhook it.

Dial the desired number and press # to send the call, or wait a moment for the call to be sent automatically.

SIP Accounts and Lines

The GHP6XX supports 2 SIP accounts and 2 lines, each capable of independent SIP servers and users. One account is typically configured by the administrator for initiating and receiving calls, while the other is configured for receiving calls. The default account can only be switched by the administrator.

Completing Calls

There are several ways to complete a call:

On-hook dialing

1. When the phone is idle, enter the number to be dialed.
2. Take the handset off-hook, press the Speaker button [speaker], or press the Headset button if a headset is plugged in.
3. The call will be dialed out.

Off-hook and dial

1. Take the handset off-hook; you will hear the dial tone.
2. Enter the number.
3. Press the # key to dial out.

Redial

Redial the last dialed number:

1. Take the handset off-hook, press the Speaker button [speaker], press the Headset button (if plugged in), or press an available LINE key to activate the speaker.
2. Alternatively, when the phone is idle:
   • Press the redial key to compose the last entered number.
   • Press the # key to trigger a DTMF call to the last composed number.

Multi-Purpose Keys (MPK)

MPKs can be configured for quick dialing of extensions. Pressing an MPK will quickly dial the number and initiate the call.

Answering Phone Calls

Receiving Calls

The phone rings with the selected ringtone. Unhook the handset or press the speaker button [speaker] to answer the call.

Note: Due to environmental factors, it may not be possible to reject a call.

During a Phone Call

Call Waiting/Hold Call

• Use the hold button [hold] to put a call on hold.
• When receiving a call on the second line, press the Flash key [flash] to hold the first call and switch to the second. Pressing the Flash key [flash] again will retrieve the first call.

Mute

During an active call, press the MUTE button [mute] to mute/unmute the microphone. The LED will light up red when muted.

Call Transfer

Attended Transfer

1. Alice is talking with Bob.
2. Alice presses [flash] to initiate a new call to Carl; Bob is automatically held.
3. Carl answers, Alice talks with Carl about Bob, then Alice hangs up. Bob is transferred to Carl.
4. If Carl rejects or does not answer, Alice can press [flash] to retrieve the call with Bob.
5. If the call is still ringing, Alice can cancel the new call by pressing "[flash]" and retrieve the call with Bob automatically.

Attended Transfer Before Answer

1. Alice is talking with Bob.
2. Alice presses [flash] to initiate a new call to Carl; Bob is automatically held.
3. Carl answers, Alice talks with Carl, then Alice hangs up. Bob is transferred to Carl.
4. If Carl rejects or does not answer, Alice can press [flash] to retrieve the call with Bob.
5. If the call is still ringing, Alice can cancel the new call by pressing "[flash]" and retrieve the call with Bob automatically. If Alice hangs up while the call to Carl is still ringing, the call will be transferred to Carl before Carl answers.

Note: For these transfer processes to work, the "Enable Recovery on Blind Transfer" feature must be disabled in the web UI under Account => Call Settings => Transfer.

Three-way Conference

• If one line is in use: Press the Flash button [flash] to start a new call, then long-press [flash] to set up a conference after the new call is answered.
  • Alice is talking with Bob.
  • Alice starts a new call with Carl by pressing [flash], and Bob is held.
  • Situations:
    • If Carl does not answer, Alice can press [flash] to retrieve Bob.
    • Alice can press [flash] to cancel the call and return to the call with Bob.
    • Once Carl answers, Alice can long-press [flash] to set up the conference.
  • If Alice wants to end the call with Carl during the conference, she presses [flash].
  • If Alice wants to end the conference and keep calls, she long-presses [flash]; Bob will be held, and Alice will return to the call with Carl.
  • If Bob or Carl hangs up, Alice will remain on the call with the other party.
  • When Alice hangs up, all calls and the conference end.
• If two lines are in use, to set up a conference:
  • If Alice holds Bob and is talking with Carl: Alice can press [flash] to switch lines, and long-press [flash] to set up a conference.
  • If Alice holds Bob and Carl's calls: Alice can press [flash] to switch lines, and long-press [flash] to set up a conference. Bob and Carl will be unheld automatically.

Voicemail

The Waiting Message Indicator will blink green for new voicemail. Press the Voicemail button [voicemail] to listen.

IVR Button Function

GHP6XX supports keypad codes for various actions. The IVR responds to dialed codes.

Notes:

• The phone supports input timeout (approx. 3s). Entering **47 and waiting for 3s is the same as entering **47#.
• The default keypad password is: 123.

Restore Factory Default Settings

Restore to Factory Default via Keypad

To restore the GHP6XX phone using the keypad, enter the code **37*{keypad password}#. The default keypad password is: 123.

Restore to Factory Default via Web GUI

To reset the GHP6XX to its factory settings using the web GUI, navigate to Upgrade and Provisioning → Advanced Settings, then click the Start button to begin the factory reset process.

Factory Reset via Web GUI: The factory reset will start immediately after clicking OK.

Factory Reset Confirmation: A prompt will appear asking to confirm the reset.

Warning: Once the factory reset process begins, it cannot be canceled, and all configurations will be lost. Back up your configuration before proceeding.

Changelog

• Firmware 1.0.1.37: No major changes.
• Firmware 1.0.1.33: No Major changes.
• Firmware 1.0.1.29: This is the initial release.

Copyright and Legal Information

©2023 Grandstream Networks, Inc. https://www.grandstream.com. All rights reserved. Information is subject to change without notice. Reproduction or transmittal of this document in any form without express written permission from Grandstream Networks, Inc. is prohibited.

Grandstream is a registered trademark, and the Grandstream logo is a trademark of Grandstream Networks, Inc. in the United States, Europe, and other countries.

Caution

Changes or modifications not expressly approved by Grandstream, or operation of this product in ways not detailed in this guide, could void the manufacturer warranty.

Warning

Do not use a different power adapter with devices, as it may cause damage and void the manufacturer's warranty.

Certification

For any equipment issues, please contact Grandstream Networks, Inc. in the USA:

Company Name: Grandstream Networks, Inc.
Address: 126 Brookline Ave, 3rd Floor Boston, MA 02215, USA
Tel: 1-617-5669300
Fax: 1-617-2491987

If the equipment causes harm to the telephone network, the telephone company may request its removal until the problem is resolved.

This equipment uses USOC jacks: RJ45C.

It is recommended to install an AC surge arrester in the AC outlet connected to this device to prevent damage from lightning strikes and electrical surges.

Due to the HAC function, the earpiece is sensitive to small particles; handle with care to avoid scratching.

Caution: Exposure to Radio Frequency Radiation

This equipment complies with EU radiation exposure limits for an uncontrolled environment. It should be installed and operated with a minimum distance of 20 cm between the radiator and your body.

CE Authentication

The following table lists EU member states and their restrictions:

In the UK and EU member states, operation of 5150-5350 MHz is restricted to indoor use only.

The radio equipment GHP6XX/W complies with Directive 2014/53/EU.

The full text of the EU declaration of conformity is available at: https://www.grandstream.com/support/resources/

GNU GPL Information

GHP6XX firmware includes third-party software licensed under the GNU General Public License (GPL). Grandstream uses this software under the GPL's terms. For exact terms and conditions, refer to the GNU General Public License (GPL). Grandstream GNU GPL-related source code can be downloaded from the Grandstream website: https://www.grandstream.com/legal/open-source-software

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