EVERCROSS EV12M User Manual
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Safety Warnings
WARNING: Riding an electric motorbike can be a hazardous activity. EVERCROSS EV12M is intended to move, and it is possible to lose control, fall off, or get into dangerous situations. Serious injury or death can occur. RIDE AT YOUR OWN RISK AND USE COMMON SENSE.
Appropriate Rider Use and Parental Supervision
This manual contains important safety information. It is your responsibility to review this information and ensure all riders understand warnings, cautions, and safety topics. EVERCROSS recommends periodic review and reinforcement of this information with younger riders, and inspection/maintenance of the vehicle for their safety.
The recommended rider age (3-12 years for the EV12M) is an estimate. Rider size, weight, or skills may affect suitability. Do not exceed the weight limit of 143 lbs (65 kg). Any rider unable to fit comfortably on the EV12M should not attempt to ride it.
A parent's decision to allow a child to ride this product should be based on the child's maturity, skill, and ability to follow rules.
Acceptable Riding Practices and Conditions
Always check and obey local laws or regulations regarding electric bike usage.
Ride defensively. Watch for potential obstacles that could catch your wheel or cause loss of control. Be careful to avoid pedestrians, skaters, skateboards, scooters, bikes, children, or animals. Respect the rights and property of others.
The electric bike is intended for use only in controlled environments free of potential traffic hazards, not on public streets or sidewalks. Do not ride in areas with pedestrian or vehicle traffic.
Do not activate the speed control unless you are on the electric motorbike in a safe, outdoor environment suitable for riding.
Jumping or other aggressive riding can over-stress and damage the product. The rider assumes all risks associated with high-stress activity.
The EV12M is intended for use on flat, level ground without loose debris like rocks or gravel. Wet, slick, bumpy, uneven, or rough surfaces may impair traction and contribute to accidents.
Do not drive in mud, ice, puddles, or water. Avoid excessive speeds, especially on downhill rides. Never risk damaging surfaces like carpet or flooring by using the electric motorbike indoors.
Do not ride in wet or icy weather. Never immerse the electric motorbike in water, as electrical and drive components can be damaged, creating unsafe conditions.
Maintain a hold on the handlebars at all times. Never use headphones or a cell phone while riding. Never carry passengers or allow more than one person at a time to ride.
Proper Riding Attire
Always wear proper protective equipment: an approved safety helmet (with chin strap securely buckled), elbow pads, and kneepads. A helmet may be legally required by local law.
A long-sleeved shirt, long pants, and gloves are recommended. Always wear athletic shoes (lace-up shoes with rubber soles). Never drive barefoot or in sandals. Keep shoelaces tied and away from wheels, motor, and drive system.
FAILURE TO USE COMMON SENSE AND HEED THE ABOVE WARNINGS INCREASES THE RISK OF SERIOUS INJURY. USE WITH APPROPRIATE CAUTION AND SERIOUS ATTENTION TO SAFE OPERATION.
Package Contents
- Charger x 1
- User Manual x 1
- Screw x 4
- Aluminum assembly parts
- M5 hexagon wrench x 1
- M6 hexagon wrench x 1
Carefully check package contents. If anything is missing or damaged, please contact EVERCROSS customer service for support: support@evercross.eu
EVERCROSS suggests that the product be assembled by an adult. Tip: Please charge for 12 hours for first-time use.
Package Overview
Remove contents from the box and foam separators. Inspect for scratches, dents, or kinked cables that may have occurred during shipping. Although the EV12M is assembled and packed at the factory, inspect components carefully.
Components:
- LED Display
- Charging Port
- Handlebar
- Battery Pack
- Motor
- Brake Lever
- Acceleration (Throttle)
- Back Pedal
- Fork
- Rear Wheel
- Kickstand
- Front Fork
- Front Wheel
Assembly and Set-Up
Rear Shock Absorber Assembly
Align the hole of the rear shock absorber with the hole of the rear fork.
Insert M8*40mm cylindrical head screws with socket head cap, and secure with M8 nylon lock nuts on the other end.
Tighten screws and nuts using a 6mm Allen key and a 13mm open-end wrench.
DO NOT USE NON-EVERCROSS PRODUCTS WITH YOUR EV12M ELECTRIC BIKE. EVERCROSS products are built to specific design specifications. Using incompatible aftermarket products may cause damage.
Handlebar Assembly
Place the handlebar assembly onto the upper aluminum assembly. Move it symmetrically and adjust to the right angle for your riding posture.
Secure the handlebar assembly using 4pcs M8*20mm cylindrical head socket head cap screws.
Tighten the screws with a 6mm socket head wrench.
Safety Reminders: Pre-Ride Checklist
Loose Parts
Ensure there are no unusual rattles or sounds from loose or broken components. If unsure, consult an experienced mechanic.
Brake Check
Check the brake for proper function. Squeezing the lever should provide positive braking action.
Frame, Fork, and Handlebars
Inspect for cracks or broken connections. Aggressive riding can damage these parts. Inspect regularly.
Tire Inflation
Periodically inspect tires for wear and replace as needed. Regularly check tire pressure and re-inflate. If you get a flat, the inner tube can be patched or a new one purchased from EVERCROSS.
Safety Gear
Always wear proper protective equipment: an approved safety helmet, elbow pads, and kneepads. Always wear shoes (athletic, lace-up with rubber soles). Never drive barefoot or in sandals. Keep shoelaces tied and away from moving parts.
Do not use the vehicle for the first time until tires are inflated to the correct PSI and the battery is charged for at least 12 hours. Failure to follow these instructions may damage your vehicle and void your warranty.
Riding Your Electric Bike
Always wear a helmet and safety gear to avoid falls and injury during learning.
- Hold both handlebars firmly.
- Activate the power button. Observe the charge indicator on the right handlebar.
- Twist the throttle to accelerate. Place your foot on the pedal.
- To slow down or stop, release the accelerator and gradually squeeze the brake lever.
Charging the Battery
Regularly examine the supplied charger for damage to the cord, plug, enclosure, or other parts. If damage is found, the bike must not be charged until the charger is repaired or replaced.
- Initial charge time: 12 hours
- Recharge time: up to 8 hours
Charging Procedure:
- Open the rubber plug covering the charging port.
- Insert the charging plug into the port.
- Secure the rubber plug after charging is complete.
Notice:
- EVERCROSS electric bikes are fully charged when the charger's LED light changes from red (charging) to green. Stop charging and unplug the unit when fully charged.
- Do not charge if there is excessive odour, heat, leakage, or physical damage.
- Do not connect the charger if the charging port is wet. Keep the charging environment clean and dry.
- Avoid charging in extremely hot or cold environments.
- Always disconnect from the charger before cleaning the electric motorbike with liquid.
- Charging should be operated by an adult.
- Use only the EVERCROSS-recommended charger.
Specifications
| Parameter | EV12M |
|---|---|
| Product Dimensions | 110 x 60 x 70 cm (43.3 x 23.6 x 27.5 Inch) |
| Package Dimensions | 110.5 x 23 x 62 cm (43.5 x 9.1 x 24.4 Inch) |
| Net Weight | 17.89 Kg (39.44 Lbs) |
| Gross Weight | 20.4 Kg (44.97 Lbs) |
| Load Weight | 65 Kg (143 Lbs) |
| Applicable Age | 3-12 Years Old |
| Gear Mode | 3 Speed Modes |
| Max. Speed | 25 Km/H (15.5 Mph) |
| Max. Range | 15 Km (9.3 Miles) |
| Max. Slope | 10° |
| Ip Rating | IPX4 |
| Battery Capacity | 36V/4AH |
| Charging Adapter | 42V/1A |
| Charging Time | About 4 hours |
| Tire Size | 12 inch |
| Motor Power | 300W |
[1] Item height: from the ground to the top of the dirt bike.
[2] Max. Range: measured under no wind conditions at 77°F (25°C), with a fully charged bike ridden at a constant speed of 9.3 mph (15km/h) on a flat surface with a load of 88.2 pounds (40kg). Actual battery life may vary based on load, humidity, wind speed, and operation habits.
Daily Care and Maintenance
Chain and Sprocket
The chain may have a "loose spot" and "tight spot" due to sprocket position, which is normal. Adjust chain tension to the ideal level at the tightest spot. Ensure proper chain alignment; the wheel must not be skewed. If the chain is noisy or rough, check lubrication, tension, and alignment in that order.
Battery Care and Disposal
Do not store the battery in temperatures above 75°F (24°C) or below -10°F (-23°C). Fully charge the battery after every use to prolong its lifespan.
Disposal: Batteries must be recycled or disposed of in an environmentally sound manner. Do not dispose of batteries in fire, as they may explode or leak. Do not mix batteries with regular household trash. Incineration, landfilling, or mixing sealed batteries with household trash is prohibited by law in most areas.
Charger
Regularly examine the charger for damage to the cord, plug, enclosure, or other parts. If damage is found, the EV12M must not be charged until the charger is repaired or replaced.
Replacement Parts
Frequently requested replacement parts (wheels, tires, tubes, batteries, chargers) are available for purchase online.
Cleaning and Storage
Do not clean the electric bike with alcohol, gasoline, kerosene, or other corrosive/volatile chemical solvents. Do not wash the bike with a high-pressure water spray.
During cleaning, ensure the bike is turned off, the charging cable is unplugged, and the rubber flap is closed. Water leakage can cause electric shock or other problems.
When not in use, store the bike indoors in a dry and cool place. Avoid prolonged outdoor storage. Excessive sunlight, overheating, and overcooling can accelerate battery pack degradation.
Repair Centers
For a list of authorized EVERCROSS repair centers:
- Check online at https://www.evercross.eu/.
- Send an e-mail to customer service: support@evercross.eu.
Limited Warranty Statement
30 Day Satisfaction Guaranteed Return Policy
If unsatisfied with your purchase, EVERCROSS's return policy allows returns within 30 days of receipt for a refund from the authorized channel. Express shipping costs are non-refundable.
EVERCROSS is not responsible for lost return packages or products received that cannot be verified. Returns with end-user-caused damage may be denied.
To Qualify for a Refund, All Conditions Must Be Met:
- A Return Merchandise Authorization (RMA) must be requested from EVERCROSS within 30 days of receipt. Contact EVERCROSS Service Team at support@evercross.eu.
- Return shipping costs are the customer's responsibility.
- Keep your receipt and/or invoice as proof of purchase for warranty service.
- Returned product must be in good physical condition (not broken or damaged).
- All original accessories must be included with the return.
- EVERCROSS reserves the right to refuse returns without an RMA or without all original parts.
Limited Product Warranty
EVERCROSS warrants the original purchaser that the product shall be free from defects in materials and workmanship under normal use for the warranty period. EVERCROSS does not warrant uninterrupted or error-free operation. EVERCROSS is not responsible for damage arising from failure to follow instructions.
Remedies
If a hardware defect is found and a valid claim is received within the Warranty Period, EVERCROSS will, at its option, either (1) repair the product at no charge using new or refurbished parts, or (2) replace the product with a new or refurbished product. These are your sole and exclusive remedies. Shipping and handling charges may apply.
How to Obtain Warranty Service
Warranty service orders must be requested from EVERCROSS within the warranty period. Deliver the product, in its original or equivalent protective packaging, to the address specified by EVERCROSS. EVERCROSS may require proof of purchase or compliance with registration requirements before providing warranty service.
Limitation of Damages
Except as prohibited by law, EVERCROSS shall not be liable for any incidental, indirect, special, or consequential damages (including loss of profits, revenue, or data) resulting from any breach of warranty or other legal theory, even if advised of the possibility of such damages. Some jurisdictions do not allow these limitations, so they may not apply to you.
Contact Information
Please contact EVERCROSS directly for any riding, maintenance, safety, or error/fault issues with your product.
E-mail Service: support@evercross.eu
Website: https://www.evercross.eu/
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