Polycom SoundPoint IP 450 Phone

Placing Calls

Using the handset:

Pick up the handset, and then enter the phone number. Or, enter the phone number, and then pick up the handset.

Using the speakerphone:

• With the handset on-hook, press any assigned line key, or the [New Call soft key]. Then, enter the phone number.
• Or, enter the phone number, and then press the [Dial soft key].

Using the optional headset:

• With the headset connected, press any assigned line key, or the [New Call soft key]. Then, press [headset button], and then enter the phone number.
• Or, enter the phone number, and then press [headset button].

During a call, you can alternate between modes by pressing the [Headset] or [Speakerphone] keys or picking up the handset.

Answering Calls

Using the handset:

▶️ Pick up the handset.

Using the speakerphone:

▶️ Press one of the following: [flashing line key], or the [Answer soft key].

Using the optional headset:

▶️ Press [headset button].

You can ignore a call by pressing the [Reject soft key].

Ending Calls

To end a call, press the [End Call soft key]. Or, depending on the mode you are using, press [end call button], [end call button], or replace the handset.

Muting the Microphone

During a call, press [Mute]. Mute applies to all modes. You can hear all other parties while Mute is enabled, but the other parties cannot hear you.

To turn off Mute, press [Mute] again.

Holding and Resuming Calls

During a call, press [Hold] or the [Hold soft key]. The [line key] flashes red.

To resume the call on hold, press one of the following: [Hold button], the [Resume soft key], or the [line key]. The [line key] glows green again.

Redialing Numbers

To call the last number you dialed, press [Redial].

Transferring Calls

To transfer a call:

1. During a call, press the [Transfer soft key]. The active call is placed on hold.
2. Place a call to the party to whom you want to transfer the call.
3. When you hear the ring-back sound or after you speak with the second party, press the [Transfer soft key].

You can automatically transfer the call without speaking to the second party. After you complete step 1, press the [Blind soft key]. Then, complete step 2.

Forwarding Calls*

To enable call forwarding:

1. From the idle screen, press the [Forward soft key].†
2. Select the forwarding type you want to enable (Always—To forward all incoming calls; No Answer—To forward all unanswered incoming calls; Busy—To forward calls that arrive when you are already in a call).
3. Enter a [phone number] to forward calls to.
4. Press the [Enable soft key].

To disable call forwarding:

1. From the idle screen, press the [Forward soft key].†
2. Select the forwarding type to disable.
3. Press the [Disable soft key].

*Your company's settings may override this feature. If you have a shared line, call forwarding is not available.

†If your phone has multiple lines, you will have to select the line for which to enable or disable call forwarding after you press the [Forward soft key].

Speed Dialing

To quickly dial a contact, use the contact's speed dial index number, or press the contact's speed dial key (if available).

Using a speed dial key:

▶️ Press the contact's speed dial key on the top-right of the phone.

Using a speed dial index number:

▶️ Press the [Up arrow], and then enter the contact's speed dial index number.

To assign a speed dial key, press and hold an unassigned [line key]. Then, enter the contact information and press the [Save soft key].

To add or edit a speed dial index number for a contact, update the contact's Speed Dial Index field in the Contact Directory. See Updating Contact Directory.

Using Do Not Disturb‡

You can prevent your phone from ringing. To enable or disable Do Not Disturb:

▶️ Press [Menu] and then select [Features] > [Do Not Disturb].

When Do Not Disturb is enabled, [Do Not Disturb icon] and [flash icon] flash on the screen.

Hosting Conference Calls**

To host a conference:

1. Call the first party.
2. After the first party answers, press the [Conference soft key]. The active call is placed on hold.
3. Place a call to the second party.
4. When the second party answers, press the [Conference soft key]. All parties are now joined in the conference.

You can do the following:

• To put the conference on hold, press the [Hold soft key]. To resume the conference, press the [Resume soft key].
• To end the conference, press the [End Call soft key]. The other parties remain connected.
• To split the conference into two calls on hold, press the [Split soft key].

If you have an active call and a call on hold, you can create a conference by pressing the [Join soft key].

**Conferencing is an optional feature that your system administrator sets up. Options may vary.

Listening to Voice Mailtt

A voice mail icon on the phone screen, a flashing [line key], and a stutter dial tone in place of normal dial tone indicate one or more new voice mail messages.

To listen to voice messages:

1. Press [Messages] and then select [Message Center].
2. Press the [Connect soft key], and then follow the [voice prompts].

tt. Voice mail is a call platform dependent feature. Options may vary.

Viewing Call Lists

To view a call list:

▶️ Press [Menu] and then select [Features] > [Call Lists] > [Missed Calls], [Received Calls], or [Placed Calls].

You can select a call from any list and do the following:

• To place a call, press the [Dial soft key].
• To change the phone number before dialing, press the [Edit soft key].
• To remove the call from the list, press the [Clear soft key].
• To store the contact in your Contact Directory, press the [Save soft key].
• To view information about the call, press the [Info soft key].

Updating Contact Directory

To add or edit a contact:

1. Press [Menu] and then select [Features] > [Contact Directory].
2. To add a contact, press the [Add soft key]. To edit a contact, scroll to the contact, and then press the [Edit soft key].
3. Add or edit the contact information. The only required field is the Contact field (the contact's phone number).
4. Press the [Save soft key].

You can also add contacts to your Contact Directory from call lists (see Viewing Call Lists).

To search for a contact:

1. Press [Menu] and then select [Features] > [Contact Directory].
2. Press the [Search soft key]. Then, enter search criteria, and then press the [Search soft key] again.

Adjusting Speaker and Ringer Volume

To change the speaker volume:

▶️ During a call, press [volume up/down buttons].

To change the ringer volume:

▶️ When the phone is in the idle state, press [volume up/down buttons].

You can also prevent your phone from ringing (see Using Do Not Disturb), or you can choose a silent ring for your phone (see Updating Ring Tones).

Updating Ring Tones#

You can change the incoming ring tone, as well as set distinct ring tones for contacts.

To change the incoming ring tone:

1. Press [Menu] and then select [Settings] > [Basic] > [Ring Type].
2. Scroll to the [ring type] you want. To hear the [ring type] before you select it, press the [Play soft key].
3. Press the [Select soft key].

To set a ring tone for a contact:

1. Press [Menu] and then select [Features] > [Contact Directory].
2. Search for the contact (see Updating Contact Directory).
3. Press the [Edit soft key], and then scroll to [Ring Type].
4. Enter a number that corresponds to the [ring type] you want. (To exit the screen and find the number associated with a [ring type], press [Menu] twice, and then select [Settings] > [Basic] > [Ring Type].)
5. Press the [Save soft key].

#. Your company's settings may not allow you to set unique ring tones for contacts.

Using Headset Memory Mode

You can set up your phone so that all calls automatically go to your headset.

To use Headset Memory Mode:

1. Press [Menu] and then select [Settings] > [Basic] > [Preferences] > [Headset] > [Headset Memory].
2. Scroll to Enabled, and then press the [Select soft key].
3. Activate Headset Memory Mode by pressing [Headset button] twice. When Headset Memory Mode is activated, the [headset icon], [headset icon], displays on the screen.

All calls will now go to your headset, unless you switch to handset or speakerphone mode. To activate Headset Memory Mode again, repeat step 3.

To disable Headset Memory Mode, repeat steps 1 to 3, but select Disabled in step 2.