Polycom SoundStation IP 4000 SIP User Guide

Introduction

Thank you for choosing the SoundStation® IP 4000 SIP. This conference phone provides multi-person audio conferencing capabilities for small to medium conference rooms within a SIP internet protocol telephony system. In this User Guide you will find everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your SoundStation® IP 4000 SIP phone or consult the Administrator Guide SoundPoint®/SoundStation® IP SIP for more information. As well, be sure to read the Parts List and the Safety and Compliance section in this guide before you set up and use the SoundStation® IP 4000 SIP phone.

Parts List

The following items are included in your SoundStation® IP 4000 SIP package. Check this list before installation to ensure that you have received each item. If you are missing any items, please contact your SoundStation® IP 4000 SIP reseller.

Installing SoundStation IP 4000 SIP

This section provides basic installation instructions and information for obtaining the best performance with the SoundStation® IP 4000 SIP phone. If you require additional information or assistance with your new phone, please contact your system administrator.

The SoundStation® IP 4000 SIP User Guide includes regulatory compliance information that your system administrator should review and can also be found at www.polycom.com.

Connecting Network and Power Source (AC Power Option)

Features

LED Indicators

The LEDs located on the top of your SoundStation® IP 4000 indicate the current status of the phone:

• Green: Your call is in progress.
• Flashing green: A call is incoming.
• Blinking green: Your call is held by the far end.
• Red: Your call is muted.
• Blinking red: You have placed the call on hold.

Keys

• Menu (☰): Displays a menu of settings and options.
• Exit (❌): Exits from the current screen to the previous menu.
• Soft Keys: Context-sensitive keys whose labels appear on the screen to identify their functions.
• Phone (?): Originates and ends calls, answers incoming calls.
• Redial: Dials the last dialed party.
• Dial Pad: These 12 keys provide the 10 digits, the 26 alphabetical characters, and special characters available in context-sensitive applications.
• Scroll (⬆️⬇️): Navigate up or down through displayed lists.
• Select (✔️): Choose a menu item.
• Volume (?): Use these keys to adjust ringer and audio volume.
• Mute (?): Toggle microphone on or off during a conversation.

Using SoundStation IP 4000 SIP

Placing a Call

1. To obtain dial tone, press the ? key or the New Call soft key.

2. Dial the desired number.

OR

Dial by SIP URL or IP address:

• After obtaining dial tone, press Name.
• Enter URL or IP (press * for "." and # for "@").
• Press Send to complete the call.

Users also have the option to dial directly from the dial pad without first getting dial tone. Simply enter the number then press the ? key or press the Dial soft key.

In all cases, the active call will appear on the display showing call duration and destination.

Examples: 10.3.0.42, joe@205.173.1.24, sip:jane@polycom.com

To obtain the IP address of your phone, press Menu (☰) followed by Status, Platform and Phone. The IP address is listed together with other phone information.

Answering a Call

Press the ? key or the Answer soft key. The three LEDs will blink green when the phone rings.

Incoming calls may be ignored by pressing the Reject soft key.

Call Hold and Resume

During a call, press the Hold soft key. The call will be placed on hold and this will be indicated on the display. The three LEDs will blink red to indicate that a call is on hold. Press the Resume soft key to retrieve the call.

Multiple Calls on Hold

If multiple calls are on hold, use the arrow keys (⬆️⬇️) to switch between the calls then press the Resume soft key to retrieve the desired call. If more than one call is on hold, an indication will appear on the display, for example "2/3" shows that this is the second call out of three calls.

Microphone Mute (?)

During a call, press Mute (?). The three LEDs on the phone glow red to indicate that the other party (parties) cannot hear you.

If you are using external microphones, press the Mute (?) key on the phone or the microphones.

You can still hear all other parties while Mute is enabled. To turn off Microphone Mute, press Mute (?) again.

General Key Use

To navigate through menus and to enter data, these are useful tips:

1. Use Next or Prev soft keys to scroll through lists. In some lists the * and # keys can be used as "Page Up" and "Page Down".
2. Many soft keys can only be accessed by pressing the More soft key.
3. The Menu (☰) key can be pressed to quickly exit from any menu.
4. To enter text using the dial pad, press the number keys one or more times. For example, for 'A' press '2' and for 'C' press '222'. When in text entry mode the display title will show whether keys will generate numbers (1), upper-case (A) or lower-case (a) characters and the 1/A/a soft key can change this.

Local Conferencing

A conference may be created with two other parties using the phone's local conferencing feature.

Ending the call on the conference originator's phone will terminate the conference.

1. Place a call to the first party.
2. Press the Confrnc soft key to create a new call (the active call is placed on hold).
3. Dial the phone number of the second party or use the arrow keys (⬆️⬇️) to access speed dial numbers or the missed call list, or use the Features menu to access placed and received call lists. From one of these lists press the Dial soft key.
4. When the second party answers, press the Confrnc soft key again to join all parties in the conference, or press the Split soft key to put the first call on hold and keep the second call as the active call.

A conference may be created at any time between an active call and a call which is on hold by pressing the Join soft key.

Splitting a Conference

When a conference has been established, a Split soft key is available. Pressing this key will split the conference into two calls on hold.

Transferring a Call

1. During a call, press the Trnsfer soft key (the active call is placed on hold).
2. If an immediate, non-consultative transfer is required, press the Blind soft key. The Blind transfer will be completed automatically.
3. Dial the number to which you want to transfer the call or use the arrow keys (⬆️⬇️) to access speed dial numbers or the missed call list, or use the Features menu to access placed and received call lists. From one of these lists press the Dial soft key.
4. Press the Trnsfer soft key again after consulting with the new party to complete a consultative transfer or press the Split soft key to put the first call on hold and keep the second call as the active call.

Transfer may be cancelled during establishment by pressing the Cancel soft key. The original call is resumed.

Call Timer

Call progress on an active call is monitored through a local call timer. This is visible within the active call window on the display.

Ending a Call

Press the ? key or the End Call soft key.

Redial

Press Redial to place a call to the last dialed number.

To redial another previously dialed number, press the Menu (☰) key, and select Features, Call Lists, Placed Calls. You will see a list of previously placed calls. Choose the number you wish to redial and press Dial.

Call Forwarding

Calls may be Forwarded (Diverted) to another extension as follows:

1. Press the Forward soft key from the phone's idle display.
2. Enter a number or URL to forward all future calls to.
3. Press the Enable soft key to confirm Call Forwarding.

Idle display returns with a moving arrow on the line label to confirm Call Forwarding enabled.

To turn call forwarding off:

1. Press the Forward soft key from the phone's idle display.
2. Press the Disable soft key.

Idle display returns and the line indicator now displays the regular icon.

Call Forwarding is not available on Shared Lines.

Volume Adjustment (?)

Press the volume keys to adjust speaker volume during a call. Pressing these keys in the idle state adjusts the ringer volume.

Do Not Disturb

To prevent the phone from ringing on incoming calls, activate the Do Not Disturb feature by pressing the Menu (☰) key, Features, and use the Select (✔️) key to toggle Do Not Disturb on and off.

A flashing icon and text on the display indicates that Do Not Disturb is on. Calls received while Do Not Disturb is enabled are logged in the Missed Call list.

Time and Date

Time and Date is clearly displayed on the SoundStation® IP 4000 SIP phone. If the phone cannot obtain a time and date from the server, the display will flash. Contact your system administrator if either time or date is incorrect. Users have control over the format of the display. Select options which are right for you as follows:

1. Press Menu (☰).
2. Select Settings followed by Basic, Preferences, Time & Date.
3. Select from Clock Date, Clock Time, Clock Order, or Enable/Disable.
4. Scroll through the options via the up and down arrow keys (⬆️⬇️).
5. Press the Select (✔️) key to confirm and Menu (☰) to return to the idle display.

Display Contrast

To adjust the contrast on the display to a comfortable level:

1. Press Menu (☰). Select Settings followed by Basic, Contrast.
2. Press the Up or Down soft keys (or volume keys ?) to increase or decrease the display contrast.
3. Press the Ok soft key to accept changes.
4. Press the Exit (❌) key to return to the idle display.

Ring Type

Many ring types are available for users to choose from.

To change the incoming ring to a desired sound:

1. Press Menu (☰). Select Settings followed by Basic, Ring Type.
2. Using the arrow keys (⬆️⬇️), highlight the desired ring type. Press the Play (▶️) soft key to hear the selected ring type.
3. Press the Select (✔️) key to change to the selected ring type.
4. Press Menu (☰) or the Exit (❌) soft key to return to the idle display.

See also Distinctive Ringing / Call Treatment.

Call Lists

A local list of calls missed, received, and placed is maintained by the phone.

Press Menu (☰). Select Features followed by Call Lists, and Missed, Received, or Placed Calls as desired. Call information will be displayed.

To quickly view the Missed Calls list from the idle display, press [Missed Calls Icon].

Choose:

• Edit to amend the dial string if necessary.
• Dial (?) to return the call.
• Info (ℹ️) to view information about the call.
• Save to store the contact to the Contact Directory.
• Clear to delete the call from list.

Press the Exit (❌) key to return to the idle display.

Contact Directory

In addition to a directory of missed, placed, or received calls, the phone can store a local directory of contacts. Users can add, delete, edit, dial, or search for any contact in this list through just a few key strokes.

To add or edit a contact:

1. Press Menu (☰), select Features and Contact Directory.
2. Press More and then Add to enter another contact into the phone's database, or press Edit to edit an existing entry.
3. To move between fields when editing, use the Next or Prev soft keys. Enter first and/or last name from the keypad. Press the 1/A/a soft key to select between numeric and upper/lower case alphanumeric modes.
4. Enter the Contact number. This is a required field and it must be unique (not already in the directory).
5. Speed Dial Index, Ring Type and Divert Contact may be left blank.
6. Use [Change Icon] or the Change soft key to switch between Enabled and Disabled settings for the last four fields.
7. Press Save to confirm or Cancel to abandon the changes then press the Exit (❌) key to return to the idle display.

Contacts can be easily added from Call Lists. See Call Lists for more information.

To search for a particular contact:

1. Press Search from the Contact Directory menu.
2. Using the dial pad, enter the first few characters for First or Last names.
3. Press Search to search for contacts.
4. Successful matches can be dialed from the resulting screen.

Speed Dial

Pre-assigned numbers can be associated with speed dial entries for rapid automated dialing. Speed dial entries can be viewed from the idle display by pressing [Speed Dial Icon].

To assign John to a Speed Dial entry:

1. Press Menu (☰), select Features, Contact Directory.
2. Press the Add soft key to enter John's contact details (see Contact Directory) or highlight John's existing directory entry and press Edit.
3. Enter Speed Dial Index as "1". This assigns John to the first speed dial entry.
4. Press Save to confirm or Exit (❌) to abandon the change then press Exit (❌) to return to the idle display.

To remove a Speed Dial entry:

1. Press Menu (☰), select Features, Contact Directory.
2. Scroll to the desired entry and press Edit.
3. Delete the Speed Dial Index number using the [Delete Icon] and then the Delete soft keys.
4. Press Save and Exit (❌) to return to the idle display.

Multiple Call Appearances

The phone can be configured to have one or more call appearances. More than one call appearance is useful if there is an active call and an incoming call arrives.

To answer the second call, put the active call on hold or press the down arrow key (⬇️), and then you have the option to:

1. Answer this incoming call.
2. Reject the second incoming call.
3. Forward the incoming call to another extension.

If more than one call appearance is in use, the total number will be indicated by a counter at the top right corner of the display. For example, "2/3" indicates that the displayed call is the second one out of a total of three.

A user can also place another call on the same line. Press Hold during the first call and press NewCall to obtain dial tone for a second call.

Shared Lines

The phone supports shared lines*. A shared line is indicated by a different line icon which is half black and half grey. If two phones share a line, an incoming call to that number will cause both phones to ring. The call can be answered on either phone but not both.

The shared line icon changes to a moving icon when the line is in use remotely.

Calls on shared lines can be transferred, put on hold, or can be used to originate a conference.

*Shared lines are an optional feature configured on the server and may not be supported on your particular system. Contact your system administrator to find out.

Voice Mail (?)

Voice mail may be indicated by visual notification on the display and the three LEDs flashing red.

To listen to voice messages:

1. Press Menu (☰) and select Features and Messages.
2. Display indicates number of messages and their importance. Press Connect to initiate Voice Mail retrieval from the Message Center.

A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are waiting at the message center.

OR

Press Clear to turn off the flashing LEDs without listening to messages.

1. Follow voice prompts to listen to messages.

*Voice Mail is an optional feature configured on the server and may not be supported on your particular system. Contact your system administrator to find out.

†Screen options may vary with server-based application.

Distinctive Ringing / Call Treatment

Users can set distinctive incoming ringing tones for contacts in their local directory. This allows identification of a contact by a specific ring tone.

This feature is local to the phone, and may be overridden by server settings. Contact your system administrator for more details.

To set a distinctive ring for a local contact:

1. Press Menu (☰), select Features and Contact Directory.
2. Using the arrow keys (⬆️⬇️), scroll through the directory to choose a contact.
3. Press Edit and scroll down using the Next soft key to Ring Type.
4. Enter a number corresponding to one of the ring types available (press [Delete Icon] then the Delete soft key to remove an existing value).
5. Press the Save soft key or Exit (❌) to abandon the change.

Incoming calls from this contact will now have the distinctive ringing pattern applied. See Ring Type in this guide for further details.

Multilingual Support (Localization)

Many languages are supported by the phone.

To change language:

1. Press Menu (☰) and select Settings, Basic, Preferences, Language.
2. Scroll through the list of available languages and press the Select (✔️) key when the desired language is highlighted.
3. The display will change to the language of your choice.
4. Exit to the idle display by pressing Menu (☰).

Phone Reboot (?)

Periodically, the phone may require a user restart. Reasons for this include accepting a new configuration or new software.

To restart the phone:

Press Menu (☰), Settings, Advanced, Restart Phone, Yes (the user password is required to access this menu).

The reboot process will begin and is complete when the idle display is shown.

In the case of problems, it may be possible to restore normal operation of your phone without rebooting. Contact your system administrator before attempting to reboot the phone.

Optional Features

Text Messaging (✉️)

Users can send and receive text messages on the phone. SIP Instant (Text) Messaging is supported in real-time. Received messages may be indicated by visual notification on the display and the three LEDs flashing red.

To read text messages:

1. Press Menu (☰) and select Instant Messages.
2. OR Press the InstMsg soft key to read a message just received.

Messages appear first to last in sent order.

Press the Next or Prev soft keys to cycle through messages in order.

Press the More soft key to access the Delete, Reply, and New options.

To send a text message:

1. Press Menu (☰) and select Features, Messages, Instant Messages.
2. Press the New soft key.
3. Enter the desired extension or SIP URL. Press the 1/A/a soft key to alternate between numeric and upper/lower case alphanumeric modes.
4. Press the Select (✔️) soft key to choose from various pre-scripted short messages.
5. OR Press Edit to compose a custom message. Use dial pad keys to cycle through the character set. Use keys 1, *, 0, and # to select special characters.
6. Press Send when finished.

Presence / Status / Buddy Lists

The phone combines interactive message services and status monitoring to complement a traditional messaging application such as email.

Live interaction within a pool of phones is possible by monitoring the "presence" of the parties involved.

Each phone can "watch" the status of up to eight other phones. These other phones form the "Buddy List". The status of buddies is displayed and updated in real time. Each phone can also be "watched" by up to eight other phones.

To add or delete a contact from your buddy list, or block a contact:

1. Press Menu (☰), select Features, Contact Directory.
2. Using the arrow keys (⬆️⬇️), scroll through the directory to choose a contact.
3. Press Edit and scroll down using the Next soft key to the Watch Buddy or Block Buddy fields.
4. Use the arrow keys (⬆️⬇️) to switch between Enabled or Disabled status.
5. Press the Save soft key or Exit (❌) to abandon the change.

To view and change Presence settings:

1. Press Menu (☰) and select Features, Presence.
2. Choose My Status to change your own status (online, busy, etc.). This affects information sent to watching phones. Presence information will also be sent to watching phones when the user goes off-hook or invokes Do Not Disturb. The My Status display can also be accessed by pressing the MyStat soft key from the idle display.
3. Choose Buddy Status to monitor the status of the contacts within your buddy list. This can also be accessed by pressing the Buddies soft key from the idle display.

Watcher List: Choose Watcher List to see which phones are currently monitoring your status. Press the Block soft key to block a watcher.

Blocked List: Choose Blocked List to see which phones you have blocked from monitoring your status. Press the Unblock soft key to unblock a contact.

The software running on the phone is compatible with Windows™ and MSN Messenger™ for peer-to-peer presence and instant messaging.

Troubleshooting

No Dial-Tone

Verify power is correctly applied to the SoundStation® IP 4000 SIP phone:

• Check that the display is illuminated.
• Make sure that the network cable is inserted properly on the bottom of the phone (try unplugging and re-inserting the cable).

No Display, Incorrect Display or Bad Contrast

Verify power is correctly applied to the SoundStation® IP 4000 SIP phone:

• As "No Dial-Tone" above.

Verify contrast adjustment:

• Follow the instructions in this User Guide to adjust the contrast to a darker level.
• Reboot the phone to obtain a default level of contrast (follow the instructions in this User Guide).

No Ringing

Verify incoming ring setting and volume level:

• Adjust the ringing level from the front panel using the volume up/down keys (?).
• Check that the Ring Type selected in the Settings menu is not the Silent Ring.

Verify successful outbound or inbound calling:

• Place a call to the phone under investigation. Check that the display indicates incoming call information.
• Press the ? key. Ensure dial tone is present and place a call to another extension or number. Check that the display changes in response.

No Response from Feature Key Presses

Verify phone is in active state:

• Make a call to the phone to check for inbound call display and ringing as normal. If successful, try to press feature keys within the call to access Directory or Buddy Status for example.
• Press Menu (☰) followed by Status and Lines to confirm line is actively registered to the server.
• Reboot the phone to attempt re-registration to the server.

Display shows "Network Link is Down"

Verify LAN cable is properly connected:

• Check termination at the switch or hub (furthest end of the cable from the phone).
• Check that the switch or hub is operational (flashing link/status lights) or contact your system administrator.
• Press Menu (☰) followed by Status, Network, and Ethernet. Scroll down to verify LAN port is Active.
• Reboot the phone to attempt re-registration with the server.

Safety and Compliance

Part 15 Rules

This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interferences received, including interference that may cause undesired operation.

Class B Digital Device or Peripheral

Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.

Modifications

In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user's authority to operate the equipment.

Installation Instructions

Installation must be performed in accordance with all relevant national wiring rules.

French: L'Installation doit être exécutée conformément à tous les règlements nationaux applicable au filage électrique.

Plugs Acts as Disconnect Device

The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible.

French: La prise électrique à laquelle l'appareil est branché doit être installée près de l'équipement et doit toujours être facilement accessible.

Industry Canada (IC)

This Class [B] digital apparatus complies with Canadian ICES-003.

French: Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada.

CE Mark

This SoundStation® IP 4000 SIP is marked with the CE mark. This mark indicates compliance with EEC directories 89/336/EEC and 73/23/EEC.

A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.

VCCI

Chinese: この装置は、情報処理装置等電波障害自主規制協議会(VCCI)の基準に基づくクラスB情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすことがあります。取扱説明書に従って正しい取り扱いをして下さい。

English Summary: This device is a Class B information technology device based on the VCCI (Voluntary Control Council for Interference) standards. While intended for home use, it may cause reception interference if placed near radio or television receivers. Please follow the instructions in the manual for correct operation.

RRL

Korean: 사용자 안내문 (B급 기기) 본기기는 비업무용으로 전자파적합등록을 받은 기기로, 주거 지역에서는 물론 모든 지역에서 사용할 수 있습 니다.

English Summary: User Information (Class B Device). This device is registered as an electromagnetic wave compatible device for non-business use and can be used in all areas, including residential areas.

Manufacturer: Polycom Inc.

Manufacturing Location: Celestica Thailand

Serial Number: 123456789012

Country of Origin: Made in Thailand

Date Code Definition for the Date: April 05, 2004 = 04052004 => 120596

• Month (MM): First Two Digits: 04 + 8 = 12
• Day (DD): Second Two Digits: 05 + 0 = 05
• Year (YY): Third Two Digits: 2004 => 96

Polycom Limited Warranty and Limitation Liability

LIMITED WARRANTY

Polycom warrants to the end user ("Customer") that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.

Polycom's sole obligation under this express warranty is at Polycom's option and expense, to repair the defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options are reasonably available, Polycom may, on its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of Polycom. Replacement products or parts may be new or reconditioned.

Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer.

Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom. The repaired or replaced item will be shipped to Customer, at Polycom's expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of loss or damage until the item is delivered to Customer.

Exclusions

Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from:

• Failure to follow Polycom's installation, operation, or maintenance instructions.
• Unauthorized product modification or alteration.
• Unauthorized use of common carrier communication services accessed through the product.
• Abuse, misuse, negligent acts or omissions of Customer and persons under Customer's control; or
• Acts of third parties, acts of God, accident, fire, lightening, power surges or outages, or other hazards.

Warranty Exclusive

IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER'S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOM'S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.

Service Agreements

Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product.

Limitations of Liability

LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOM'S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.

Disclaimer

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights which may vary depending on local law.

Governing Law

This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles. The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability.

All rights reserved under International and Pan-American Copyright Conventions.

Copyright Notice

No part of the contents of this manual may be copied, reproduced, or transmitted in any form or by any means, or translated into another language or format, in whole or part, without written consent from Polycom, Inc.

Do not remove (or allow anybody else to remove) any product identification, copyright or other notices.

Polycom, the Polycom logo design, and SoundStation are trademarks of Polycom, Inc. in the U.S. and various other countries.

Portions of the software contained in this product are Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd. and Clark Cooper.

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

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