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Jabra Engage 55 SE User Manual

Technology for life's new rhythm

Sustainability Information

This document includes information regarding third-party certification according to ISO 14024, promoting sustainable IT products. It highlights that the Jabra Engage 55 SE meets TCO Certified criteria, the world's most comprehensive sustainability certification for IT products. TCO Certified criteria consider a life-cycle perspective, balancing environmental and social responsibility, verified by independent bodies. For more details, visit tcocertified.com or jabra.com/about/sustainability.

Product Information

© 2024 GN Audio A/S. All rights reserved. Jabra® is a trademark of GN Audio A/S.

Made in China

MODEL: WHB050HS; WHB051HS; END070W; DIV050

Declaration of Conformity can be found on www.jabra.com/doc

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1. Welcome

Thank you for using the Jabra Engage 55 SE. We hope you will enjoy it!

Jabra Engage 55 SE features:

  • Up to 150 meters/490 feet DECT wireless range
  • Goes beyond the highest DECT Security Level C
  • Stereo sound* and wideband audio, optimized for speech clarity
  • Pre-paired adapter for instant calls
  • Durable USB DECT adapter is designed for portability
  • Lightweight to keep you comfortable all day
  • Adjustable sidetone lets you hear your own voice on calls
  • SafeTone™ 2.0 for outstanding hearing protection
  • Works with all leading UC and contact center platforms
  • Certified for Microsoft Teams
  • Busylight to prevent interruptions
  • Up to 13 hours battery** with easy in-call charging

* Stereo model only

** Stereo and mono variants. Convertible model has up to 9 hours battery life.

2. What's in the box

The Jabra Engage 55 SE comes with one of three different headset styles: stereo, mono, and convertible.

2.1 Stereo variant

Includes: Stereo headset, Jabra Link 400, USB cable (USB-A or USB-C version).

Optional accessories: Charging stand (USB-A or USB-C).

Diagram Description: Image shows a stereo headset with a microphone boom, a circular Jabra Link 400 adapter, and a USB cable. Separate images show the Jabra Link 400 and USB cable for both USB-A and USB-C connections. An optional charging stand is also depicted for both USB-A and USB-C.

2.2 Mono variant

Includes: Mono headset, Jabra Link 400, USB cable (USB-A or USB-C version).

Optional accessories: Charging stand (USB-A or USB-C).

Diagram Description: Image shows a mono headset with a microphone boom, a circular Jabra Link 400 adapter, and a USB cable. Separate images show the Jabra Link 400 and USB cable for both USB-A and USB-C connections. An optional charging stand is also depicted for both USB-A and USB-C.

2.3 Convertible variant

Includes: Convertible headset, Jabra Link 400, USB cable (USB-A or USB-C version).

Components for convertible headset: Headband, Neckband, EarGels (Large/Small, L/R).

Optional accessories: Charging stand (USB-A or USB-C).

Diagram Description: Image shows a convertible headset with a microphone boom. Separate images show the Jabra Link 400 and USB cable for both USB-A and USB-C connections. Components for the convertible headset include a headband, a neckband, and various EarGels labeled 'L' and 'R' for large and small sizes. An optional charging stand is also depicted for both USB-A and USB-C.

3. How to wear

3.1 Stereo/Mono headset

The headset can be worn with the microphone on the left or the right.

SECURITY NOTE: On-head sensors can potentially be used to detect the presence of a user.

Diagram Description: Diagram shows a person wearing the stereo/mono headset with the microphone positioned near their mouth.

3.2 Convertible headset

The headset can be worn on the left or the right ear.

Diagram Description: Diagram shows a person wearing the convertible headset on their ear.

3.3 How to change the convertible headset EarGel size

Diagram Description: Another diagram illustrates changing the EarGel size, showing how to attach larger and smaller EarGels to the headset earpiece.

3.4 How to change the convertible headset from right to left

Diagram Description: Diagrams illustrate the process of changing the convertible headset from a right-ear wearing style to a left-ear wearing style in four steps, showing detachment and reattachment of parts.

3.5 How to adjust the convertible headset EarHook

1. Adjust the EarHook to fit your specific ear shape.

2. Place the headset on your ear.

3. Point the microphone towards your mouth.

4. Ensure the EarHook is fitted to the back of your ear without a gap. Adjust the EarHook if necessary.

SECURITY NOTE: Microphones can potentially be used to record private conversations.

Diagram Description: Diagrams show how to adjust the EarHook to fit the ear shape. A second diagram shows the headset being placed on the ear. Further diagrams show the microphone positioned towards the mouth and a close-up of the EarHook fitting behind the ear.

3.6 How to change the convertible headset wearing style

Diagram Description: Diagrams illustrate converting the headset from a headband style to a neckband style, showing the steps involved.

4. How to charge

The stereo and mono headsets offer up to 13 hours of talk time, and the convertible headset offers up to 8 hours.

4.1 USB charging

Connect the headset to a power supply using the supplied USB cable. The status LED on the headset will flash yellow ? to indicate the headset is charging. It takes between 2.5 and 5 hours to fully charge the headset.

Diagram Description: Diagram shows a USB cable connecting a headset to a laptop's USB port. A charging indicator (battery icon ?) is shown on the cable near the headset.

4.2 Using the charging stand (optional)

The headset will charge whenever it is docked in a charging stand that is connected to a USB power supply. The status LED on the headset and the battery icon ? on the charging stand will flash yellow ? to indicate the headset is charging. It takes approx. 1.5 hours to fully charge the headset.

Diagram Description: Diagram shows a headset docked in a charging stand, which is connected via USB to a laptop. A charging indicator (battery icon ?) is shown on the charging stand.

5. How to connect

5.1 Connect the headset to a computer using the Jabra Link 400

When purchased as a bundle, the headset and the Jabra Link 400 come pre-paired. Simply plug the Jabra Link 400 into your computer and turn on the headset. It may take up to 15 seconds for the headset to be detected by the computer. You may need to set the headset as the output and input device in the sound settings on your computer.

SECURITY NOTE: The headset uses DECT Security certification and FIPS 256-bit encryption for DECT connections.

Diagram Description: Diagram shows a Jabra Link 400 adapter plugged into a laptop's USB port, with a cable connecting it to the headset.

5.2 Manually pair a headset with a Jabra Link 400

To manually pair a headset with a Jabra Link 400:

  1. Ensure the headset is turned off. To turn off the headset press and hold the [Call button] for 5 seconds.
  2. Press and hold the [Call button] on the headset for 4 seconds until the LED flashes blue and you hear a tone. The headset is now ready to pair.
  3. Press and hold the [Pairing button] on the Jabra Link 400 for 1 second to complete the pairing with the headset. The LED will turn solid blue when the pairing is complete.

Diagram Description: Diagrams illustrate manual pairing: 1. A headset with a call button being pressed for 5 seconds. 2. The headset's LED flashing blue after a 4-second press of the call button. 3. The Jabra Link 400 adapter plugged into a laptop, with a button being pressed for 1 second.

5.3 Connect the headset directly to a computer

  1. Plug the supplied USB-C cable into an available USB port on your computer.
  2. Press and hold the [Volume up button] on the headset while simultaneously plugging the USB-C cable into the headset. Once the LED on the headset stops flashing green, release the button.
  3. The headset can now be selected as an audio playback device on the computer. When the headset is connected with the USB cable, call controls and the Busylight on the headset are not supported.

SECURITY NOTE: There is no encryption for the data exchange between headset and USB devices or ports.

Diagram Description: Diagrams show a USB-C cable connecting a headset to a laptop's USB port, with a button press indicated.

6. DECT adapter overview

Diagram Description: Diagram of the DECT adapter shows a USB connector, a Status LED, and a Pairing button.

6.1 Status LEDs

The DECT adapter has various status indicators:

  • Blue: Connected to headset
  • Green: Active call
  • Blue: Music playback
  • Red: Microphone muted
  • Yellow: Call on hold
  • Purple: Connected to Microsoft Teams*
  • Purple flashing: Firmware updating
  • Purple flashing: Microsoft Teams notification*
  • Blue flashing: Incoming call
  • Blue flashing: Pairing mode
  • Yellow flashing: Voice guided settings menu
  • Orange flashing: Connected to multiple headsets
  • Green flashing: Conference mode active

* Microsoft Teams headset variants only

7. Software

7.1 Jabra Direct

Jabra Direct is software designed to support, manage, and enable optimal functionality for your Jabra devices. Download via jabra.com/direct

Diagram Description: Diagram shows a laptop with a Jabra logo.

7.2 Firmware update

Before first use, it is recommended to update the headset to the latest firmware using Jabra Direct. Jabra Direct will notify you when firmware is updating, or when a firmware update is available.

8. How to use

8.1 Stereo/Mono headset overview

Diagram Description: Diagram labels the components of the Stereo/Mono headset: [Volume button], [Call button], [Status and Busylight LED], [Mute button], [Busylight].

8.2 Convertible headset overview

Diagram Description: Diagram labels the components of the Convertible headset: [Volume button], [Mute button], [Status and busylight LED], [Call button].

8.3 Status LEDs

Diagram Description: Diagrams show the location of the [Status and Busylight LED] on both Stereo/Mono and Convertible headset variants. A list explains the meaning of different LED colors and patterns (e.g., Busylight, Incoming call, Headset powering on, etc.).

  • Busylight: Busylight active.
  • Incoming call: Incoming call indicator.
  • Headset powering on.
  • Headset powering off.
  • Headset fully charged.
  • Headset charging.
  • Firmware updating.
  • DECT pairing.
  • DECT connected.

8.4 Call controls

FunctionAction
Power onPress and hold the [Call button] for 1 second
Power offPress and hold the [Call button] for 5 seconds
Answer callPress the [Call button]
End callPress the [Call button]
Reject callDouble press the [Call button]
Put a call on holdPress and hold the [Call button] for 1 second
Resume held callPress and hold the [Call button] for 1 second

Volume Adjustment

Press the [Volume buttons]. The convertible headset uses a motion sensor to detect which button is volume up and which is volume down, depending on the headset orientation.

Diagram Description: Diagrams illustrate adjusting volume using [Volume buttons] (noting the convertible headset's motion sensor).

Toggle Busylight

Press both [Volume buttons] at the same time.

Access the voice guided settings menu

Press and hold both [Volume buttons] at the same time for 3 seconds.

Diagram Description: Instructions are given for toggling the Busylight and accessing the voice guided settings menu.

Mute/un-mute microphone

Stereo/Mono headset: Press the [Mute button].

Convertible headset: Press the [Mute button].

Diagram Description: Diagrams also show how to mute/un-mute the microphone using the [Mute button] on both headset types.

8.5 Conference mode

Up to three additional headsets can be connected to one Jabra Link 400 for conference mode.

  1. Ensure the additional headset is turned off, and then press and hold the [Call button] for 4 seconds.
  2. Press and hold the [Pairing button] on the Jabra Link 400 for 1 sec to pair with the headset.
  3. A voice notification will play in the primary headset. Press the [Call button] on the primary headset to accept the additional headset to the conference mode. The audio will now be shared between the headsets. By default, the additional headset will be muted.
  4. Repeat the steps for each additional headset.

To end the call for all headsets, press the [Call button] on the primary headset. Additional headsets can leave the conference mode by pressing the [Call button] on the headset. The conference mode will continue for all other headsets. Conference mode settings can be adjusted using Jabra Direct.

8.6 Multiple call handling

The headset can accept and handle multiple calls at the same time.

Multiple call handlingAction
Answer incoming call and put current call on holdPress and hold the [Call button] for 1 second
Switch between held call and active callPress and hold the [Call button] for 1 second
Reject incoming call, while on a current callDouble press the [Call button]
End current call and answer incoming callPress the [Call button]

8.7 How to change voice notification language

There are 5 available languages for the headset voice notifications: English, German, French, Japanese, and Spanish.

To change language:

  1. When not on a call, press and hold both [Volume buttons] for 3 seconds to access the voice guided settings menu. The first available setting is the voice notification language.
  2. Press the [Volume up] or [Volume down] buttons to cycle through the available languages.
  3. Press the [Call button] to accept the language.
  4. Press and hold both [Volume buttons] for 3 seconds to exit the voice guided settings menu. The Jabra Link 400 will reboot and the new setting will be saved.

The language can also be changed using Jabra Direct.

8.8 How to reset the headset or Jabra Link 400

The headset and Jabra Link 400 can be reset using Jabra Direct.

To manually reset the headset: Press and hold the [Call button] and the [Volume up button] simultaneously for 3 seconds until the status LED flashes pink. After resetting, follow the steps to manually pair the headset with the Jabra Link 400.

Diagram Description: Diagram shows a headset with a call button and volume up button being pressed simultaneously for 3 seconds, indicated by a 3 sec timer and pink flashing LED.

To manually reset the Jabra Link 400: Press and hold the [Pairing button] on the adapter while plugging it into a USB port.

Diagram Description: Another diagram shows the Jabra Link 400 adapter being plugged into a USB port while its button is held.

9. Change settings using the voice guided settings menu

Headset and call settings can be changed using the voice guided settings menu. Alternatively, all settings can be changed using Jabra Direct.

Menu Navigation

ActionInstructions
Access the voice guided settings menuPress and hold both the [Volume up] and the [Volume down] buttons simultaneously for 2 seconds
Cycle through setting optionsPress the [Volume up] or the [Volume down] button
Exit the voice guided settings menuPress and hold both the [Volume up] and the [Volume down] buttons simultaneously for 2 seconds
Accept setting optionPress the [Call button] to accept the announced setting option. You will cycle to the next setting

Diagram Description: Diagrams illustrate menu navigation: accessing the menu by pressing and holding volume buttons, cycling through options with volume buttons, exiting the menu by pressing and holding volume buttons, and accepting an option by pressing the call button.

Settings

SettingDescription
Voice notification languageSelect the headset voice language from a list of 5 languages.
Voice notificationsEnables voice prompts on the headset.
Mute reminder toneEnables a periodic audio reminder when the microphone is muted.
BusylightEnables the busylight function on the headset.
Equalizer for callsSelect an equalizer setting for calls.
SidetoneEnables Sidetone for calls.
Ringtone in headsetEnables a ringtone to be played in the headset.

10. Support

10.1 FAQ

View the FAQs at jabra.com/support

10.2 How to care for your device

  • It is recommended to keep the headset between -5°C and 45°C (23°F and 113°F).
  • Do not store the headset for extended periods of time without recharging the battery (max. three months).
  • If the headset or base becomes dirty, it is recommended to clean them with a soft, lint-free cloth that has been dampened with clean water.

10.3 Replacement accessories

Replacement or additional accessories can be purchased online at jabra.com/accessories.

Models: WHB050HS, WHB051HS, END070W, DIV050, ENGAGE 55 SE USB-C UC Stereo Headset, ENGAGE 55 SE, USB-C UC Stereo Headset, Stereo Headset, Headset

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References

Adobe PDF Library 17.0 Adobe InDesign 20.0 (Windows)

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