N35 Troubleshooting Guide

Customer Service

? Email: service@pocbuds.com

? Web: www.pocbuds.com

Sound

❓ What should I do If there's no sound in one earbud?

1. Put the earbuds back into the charging case and let them charge for 30 seconds. Then take the earbuds out to try pairing again.
2. Make sure that your earbuds are powered on and connected to your device.
3. Make sure the volume on both the earbuds and the paired device is turned up.
4. Use a Q-tip with a bit of rubbing alcohol to gently clean the metal mesh filter under the rubber ear tips.
5. Play audio to test both earbuds.
6. If an earbud still doesn't work, try to reset the earbuds: https://youtu.be/bkV6PC5htiM

❓ What should I do If there's low volume in one earbud?

1. Check the speaker mesh on each earbud, remove any earwax or debris with a clean, dry, and soft brush, cotton swabs, or other tools.
2. Make sure your earbuds have enough power and turn up the volume on both the earbud and the connected device to maximum.

Note: Do not use excessive force or sharp objects to remove earwax or debris.

❓ What should I do If the earbuds make static sounds?

1. Make sure the earbuds have enough power.
2. Check that your connected device is nearby, and ensure there are no physical or wireless objects interfering with the Bluetooth connection, such as a wall or Wi-Fi router.
3. Try connecting the earbuds with another device or listen to audio from a different app to see if the app causes the issue.

❓ What should I do if the earbuds have poor sound quality?

1. Choose the best-sized ear tips (small, medium, or large) and ensure you're wearing the earbuds in the correct position to make a good seal with your ear canal.
2. Make sure the volume on both the earbuds and the paired device is turned up.
3. Try different types of music and ensure there is no distortion or noise in the input audio source.
4. Check the clean condition of your earbuds periodically.

❓ What should I do if the earbuds don't have enough bass?

1. Choose the best-sized ear tips (small, medium, or large) and ensure you're wearing the earbuds in the correct position to make a good seal with your ear canal.
2. Make sure the ear tips are not broken and are assembled correctly.
3. Try testing different types of music which have more bass inputs.

Audio Sync & Lag

❓ What should I do if any of the following problems occur?

• The sound from earbuds lags when videos or games are played
• The sound and video are out of sync

You can try the following troubleshooting steps:

• Minimize delay by limiting interference. Ensure there aren't any objects, metals, or walls between the earbuds and other Bluetooth devices.
• Check the earbuds by listening to music or other audio content stored on your device to see if the issue still occurs.
• Close unnecessary apps on your device to see if it makes a difference.
• Forget the pairing record on your device and reset the earbuds:

1. Place the earbuds in the charging case and turn off the Bluetooth of all devices.
2. Take the earbuds out, click the Multi-functional button of both earbuds 5 times, then put the earbuds back into the charging case.
3. Turn on the Bluetooth on your device, search for "N35", and tap to connect again.

Try your earbuds with another device to see if the issue still occurs.

❓ What should I do if the volume buttons don't work?

You can try the following methods:

• There are slightly slow response times when you press the buttons; wait for 2 seconds before clicking again.
• Volume buttons must be pushed slowly; do not click them rapidly.

Bluetooth

❓ How to reset the "N35" Earbuds?

1. Turn off the Bluetooth on all devices.
2. Click the Multi-functional button of both earbuds 5 times.
3. Put the earbuds back into the charging case.
4. Take the earbuds out of the charging case; they will enter pairing mode (one earbud will flash red and blue alternately).
5. Search for "N35" and tap to connect on your device.

You can also follow the steps in the video linked below: https://youtu.be/bkV6PC5htiM

❓ What should I do if the earbuds keep disconnecting or cut in and out from time to time?

Your earbuds communicate using Bluetooth, and the signal can be interfered with or weakened in some situations.

1. Check the earbuds by listening to music or other audio content stored on your device. If it is normal, proceed with the following steps.
2. Keep the connected device close to you and ensure there are no obstructions between you and your device, such as walls or floors.
3. Make sure the earbuds have enough power and are not in a high-temperature condition.
4. Forget the pairing record on your device and reset the earbuds:

• Place the earbuds in the charging case and turn off the Bluetooth of all devices.
• Take the earbuds out, click the Multi-functional button of both earbuds 5 times, then put the earbuds back into the charging case.

Video Guide: https://youtu.be/bkV6PC5htiM

5. Turn on the Bluetooth on your device, search for "N35", and tap to connect again. When pairing, one earbud will flash red and blue alternately; both earbuds' blue indicator flashes for 1 second and then turns off when connected.

❓ What should I do if any of the following problems occur?

• The earbuds can't pair with my device?
• N35 cannot be searched in the Bluetooth list

You can follow these steps below:

1. Prior to first use, please remove the blue insulation sticker.
2. Forget the pairing record on all your devices and reset the earbuds:

• Place the earbuds in the charging case for 10 seconds and turn off the Bluetooth of all connected devices.
• Take the earbuds out, click the Multi-functional button of both earbuds 5 times, then put the earbuds back into the charging case.

1. Turn on the Bluetooth on your device, search for "N35", and tap to connect again.
2. Try connecting the earbuds with another device to see if the problem still occurs.
3. If you are trying to connect the earbuds to another device, please turn off the Bluetooth on the connected devices first, as the earbuds can't be connected to different devices at the same time.

❓ Can the earbuds be paired with multiple devices at the same time?

"N35" cannot be paired with multiple devices simultaneously. If the earbuds are connected to your phone, no other device will find them in the Bluetooth list at that moment. If you want to connect the earbuds to another device, please use the following method:

1. Turn off the Bluetooth on the connected devices.
2. Open the charging case and take the earbuds out; they will auto-turn on and pair with each other in 5 seconds with the voice prompt "power on".
3. Search for "N35" and tap to connect on your device.

❓ What should I do if the earbuds can't disconnect from my device in the charging case?

If the earbuds remain connected to your device when placed in the charging case, it means they are not being charged. You can follow these steps below:

• Make sure the charging case has enough power.
• Clean the sweat or moisture on the charging pins with a soft cloth or an alcohol rag to ensure a better connection, then make sure they are completely dry before placing them in the charging case or using.
• Put the earbuds into the charging case. When being charged, the earbuds' LED light will illuminate red, and the indicator light of the right display panel will always flash during charging.
• Use another certified Type-C USB cable to power the charging case.

Charging

❓ What should I do If the earbuds won't charge or turn on?

1. Make sure that the charging case has power left.
2. Use another certified power source or a different cable and ensure that the cable is firmly plugged.
3. Clean the sweat or moisture on the charging pins with a soft cloth or an alcohol rag, then make sure that they are completely dry before placing them in the charging case or using. Video Guide: https://youtu.be/1FuOEqZ_Pek
4. Make sure that the earbuds are seated properly in the case.

❓ What should I do If the charging case won't charge?

1. The charging case battery may be depleted.
2. Try a different certified power source and cable to charge the case until the left digital display flashes. After being fully charged, the number displayed will be 100.

❓ What should I do if I can't get the earbuds to consistently charge?

1. Make sure the charging case has enough power.
2. Clean the sweat or moisture on the charging pins with a soft cloth or an alcohol rag to ensure a better connection, then make sure they are completely dry before placing them in the charging case or using. Video Guide: https://youtu.be/1FuOEqZ_Pek
3. Make sure that the earbuds are seated properly in the charging case.

Wearing

❓ What should I do if any of the following problems occur?

• Uncomfortable to wear
• Doesn't fit well
• Not stay in your ears

You can try the following suggestions:

• Choose the best-sized ear tips that fit your ear canal from the different sizes provided.
• Insert the earbuds along with the ear canal into your ears.
• Rotate backward until the ear hooks fit securely and find the most comfortable position.

Call

❓ What should I do if any of the following problems occur?

• No one can hear me when I take a phone call
• Sound extremely low or unclear when on a phone call

You can follow these steps below:

• If the microphone hole is blocked, sound may not be input properly. Clean the microphone hole, speaker, and air duct with a clean, dry, soft brush, or cotton swab to prevent debris accumulation.
• Make sure your earbuds have enough power and turn up the volume on both the earbud and the connected device to maximum.
• If you are only using one earbud, try using the other earbud to see if the problem still occurs. Make sure the other earbud is in the charging case and at your side.
• Try restarting the earbuds. Put the earbuds back into the charging case, close it, then take them out after seven seconds or more and try making a call again.
• If you make a call via an app, try making a call on your phone to see if the problem still occurs.
• Try connecting the earbuds with another device and make a call in a different environment to see if it makes any difference.

Clean

❓ How to clean the earbuds?

1. Keep the earbuds dry. Be careful not to get them wet or let liquid enter them.
2. Use a clean swab or a soft cloth to remove dust or earwax from the charging contacts and the protective grille.
3. Allow them to dry completely before placing them in the charging case.
4. Do not attempt to use them until they are completely dry.
5. Do not use sharp objects or abrasive materials to clean your earbuds.

Video Guide: https://youtu.be/1FuOEqZ_Pek