Whirlpool Horizontal Commercial Freezer

IMPORTANT SAFETY INSTRUCTIONS

When using electrical appliances, basic safety precautions should be taken to reduce the risk of fire, electric shock, and/or injury to persons, including the following:

Read all instructions before operating this appliance.

1. The appliance must be grounded. Connect only to a properly grounded outlet.
2. Install or locate this refrigerator according to the installation instructions found in this manual.
3. For protection against electric shock, do not place the cord, plug, or refrigerator in water or other liquid.
4. As with any other appliance, close supervision is required when used by or near children.
5. Do not operate this appliance if the cord or plug is damaged, if the appliance is not functioning properly, or if it has been damaged or dropped.
6. This appliance should only be serviced by qualified service personnel. Contact your nearest authorized service center or call our customer service number for inspection, repair, or adjustment.
7. Do not cover or block any openings or ventilation ducts of this appliance.
8. Do not store this appliance outdoors. Do not use this product near water. For example, do not use near a sink, in a damp basement, near a swimming pool, or in similar locations.
9. Do not place this appliance near heat sources or flames.
10. Do not use or store gasoline or other flammable vapors and liquids near this or any other electrical appliance. Vapors can cause fire or explosion.
11. Do not place heavy or magnetic objects on the refrigerator.
12. In some models, the refrigerant used is R600a, which is flammable. Ensure you do not damage the cooling system during transport and installation.
13. To minimize the risk of ignition due to improper maintenance or use of incorrect parts, this unit should only be repaired by factory-authorized personnel.
14. Keep ventilation openings in the appliance enclosure free of obstruction.
15. Do not use mechanical devices or other means to accelerate the defrosting process, other than those recommended by the manufacturer.
16. Do not damage the refrigeration circuit.
17. Do not use electrical appliances inside the food storage compartments of the appliance, unless they are of the type recommended by the manufacturer.

KEEP THESE INSTRUCTIONS!

How to Properly Dispose of Your Old Refrigerator

WARNING: Suffocation Hazard

Remove the doors from your old refrigerator or freezer.

Failure to follow this instruction can result in death or brain damage.

Before discarding your old refrigerator or freezer:

• Remove the doors.
• Leave the shelves in place so children cannot easily get inside.

IMPORTANT: Child suffocation is not a problem of the past. Discarded and abandoned refrigerators are a hazard, even if they will be left there for "a few days". If you are discarding your old refrigerator, please follow the instructions below to prevent accidents.

UNPACKING AND LOCATION INSTRUCTIONS

Unpack the Freezer

WARNING: Excessive Weight Hazard

Move and install the freezer between two or more people. Failure to do so may result in back or other injuries.

How to Remove Packaging Materials

• Remove tape and tape residue from surfaces before turning on the freezer. Apply a small amount of liquid dish soap to your fingers to remove adhesive. Wipe with warm water and dry.
• Remove the 4 spacers located between the door and the appliance.
• Ensure the defrost water drain plug (if included) is correctly placed.
• Do not use sharp objects, rubbing alcohol, flammable fluids, or abrasive cleaners to remove tape or adhesive. These products can damage your freezer's surface. For more information, see the "Freezer Safety" section.

How to Move Your Freezer

The freezer is heavy. When moving the freezer for cleaning or service, be sure to cover the floor with cardboard or thick protection to avoid damaging the floor. Always pull the freezer straight when moving it. Do not shake or "walk" the freezer when moving it, as this can damage the floor.

Cleaning Before Use

Once you have removed all packaging materials, clean the interior of your freezer before using it. See cleaning instructions in "Freezer Care".

Important Information Regarding Glass Shelves and Covers

Do not clean glass shelves or covers with hot water when they are cold. Shelves and covers can break if exposed to sudden temperature changes or impacts like bumps.

Tempered glass is designed to break into many small pieces. This is normal. Glass shelves and covers are heavy. Use both hands when moving shelves to prevent them from falling accidentally.

Location Requirements

WARNING: Explosion Hazard

Keep flammable materials and vapors, such as gasoline, away from the freezer. Failure to follow instructions may result in death, explosion, or fire.

IMPORTANT: This freezer is designed for use in a dry, ventilated environment.

To ensure proper ventilation for your refrigerator, allow at least 7 cm (2.75") of space on both sides and between the back of the freezer and the wall.

Diagram shows a freezer with 7cm spacing indicated on the sides and back.

NOTE: This freezer is designed for use in locations where temperature ranges vary between a minimum of 50°F (10°C) and 110°F (43°C). Level the freezer from side to side and front to back so that the lid seals correctly. Use shims to level the freezer if necessary.

The lid should not need to be removed during installation. If, for any reason, the hinges need adjustment, contact a designated service company. After the appliance is installed, wait at least two hours before starting it so the refrigeration circuit can reach optimal efficiency. Ensure installation and electrical connection are performed by a qualified technician according to the manufacturer's instructions and local safety standards. Place the baskets (on some models).

Your product contains cyclopentane, which is advanced, environmentally friendly technology with low impact.

NOTE: Do not cover the freezer with items such as sheets, blankets, tablecloths, etc. This reduces air circulation.

INSTALLATION

Refer to the "BEFORE USING THE APPLIANCE" section.

• Remove the appliance from the packaging.
• Remove the 4 spacers placed between the door and the appliance.

WARNING: Electric Shock Hazard

Connect to a 3-terminal outlet. Do not remove the ground terminal. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death, fire, or electric shock.

Before moving the freezer to its final location, it is important to ensure the electrical connection is correct.

Recommended Grounding Method

A 127V~, 60 Hz, 15 or 20 A electrical source with a fuse or circuit breaker is required. It is recommended to use a separate circuit that serves only the freezer. Use an outlet that cannot be turned off by a switch. Do not use an electrical extension cord.

NOTE: Before performing any installation, cleaning, or replacing the door light bulb (for some models), disconnect the freezer from the electrical network.

INSTRUCTIONS FOR USE

Diagram shows a freezer with labeled parts: A. Handle, B. Latch (model dependent), C. Gasket, D. Defrost drain plug (model dependent), E. Control panel, F. Basket (model dependent), G. Condenser (located at the back).

Diagram shows a close-up of the control panel with numbered indicators: 1. Thermostat, 2. Red LED, 3. Green LED, 4. Fast Freeze button.

Starting the Appliance

• The appliance comes from the factory set to freeze optimally at -18 °C.
• Plug in the appliance.
• The green LEDs (if present) will turn on.
• The red LED (if present) will also turn on because the appliance's internal temperature is not yet low enough to store food. The red LED will normally turn off after the first six hours after turning on the appliance.
• After connecting the appliance to the electrical network and when the optimal temperature has been reached (this phase usually takes 1 hour, during which the lid should not be opened), ensure the Fast Freeze button is not pressed (the yellow LED, if present, is off).
• Introduce food into the appliance only when the red LED (if present) has turned off.
• Since the gasket seals tightly, the appliance lid cannot be opened immediately after closing it. Wait a few minutes before opening the appliance lid again.

Temperature Adjustment

Select the correct temperature using the thermostat. This appliance can be used as a freezer or a refrigerator interchangeably.

USING AS FREEZER

To use it as a freezer, set the thermostat to the "freezer" position. In this case, the appliance should be used to store frozen foods, freeze fresh foods, and make ice. The internal temperature can be adjusted between -14 °C and -22 °C (depending on ambient conditions, this range may vary slightly).

USING AS REFRIGERATOR

To use it as a refrigerator, set the thermostat to the "cooler" position. In this case, the appliance should be used to store fresh foods and beverages. The internal temperature can be adjusted between 0°C and +6°C (depending on ambient conditions, this range may vary slightly).

To turn off the appliance, set the thermostat to the OFF position. In this case, the product is still connected to the electrical supply.

IMPORTANT: When using the appliance as a refrigerator, ensure the Fast Freeze function is not activated to prevent bottles from breaking.

IF THE APPLIANCE IS NOT IN USE

Disconnect the appliance from the electrical supply. Then empty it, defrost it (if necessary), and clean it. Leave the door open to allow air circulation inside the compartments. This will prevent mold formation, bad odors, and oxidation (blackening) of the interior walls.

Before changing the freezer to refrigerator use:

1. Ensure there is no food inside the cavity to avoid unwanted thawing of food.
2. Defrost and clean the appliance to prevent stagnant water at the bottom.

Note: If humidity levels are high, condensation may form inside the appliance on both the walls and the bottom of the compartment. This is completely normal and does not pose any danger to the appliance's operation. In this case, we recommend closing any container holding liquid (e.g., broth) and wrapping foods with high liquid content (e.g., vegetables).

IMPORTANT: When using the appliance as a refrigerator, ensure the Fast Freeze function is not activated to prevent bottles from breaking.

CONSERVATION OF FROZEN FOODS

Before placing frozen foods in the cavity, ensure the appliance is set to freezer mode (refer to "Temperature Adjustment" paragraph) and that the red light is not on.

BEFORE CHANGING FROM REFRIGERATOR TO FREEZER USE, ENSURE THERE IS NO FOOD OR BOTTLES INSIDE THE CAVITY TO AVOID UNWANTED FREEZING OF FOOD OR BREAKAGE OF BOTTLES.

Table shows food classification by months: 1-3 months, 4-7 months, 8-12 months, with icons representing food items.

Place foods in the freezer properly classified; the storage date should be indicated on the packages to consume them before the expiration date.

Tips for Storing Frozen Foods

• When buying frozen foods: Check that the packaging is not damaged (foods frozen in damaged packaging may have deteriorated). If the packaging is swollen or shows moisture stains, it may not have been stored in optimal conditions and the thawing process may have already begun.
• When shopping, leave frozen foods for last and use a thermal bag for transport.
• When you get home, place the frozen foods in the appliance immediately.
• Avoid or minimize temperature variations. Respect the expiration date on the packaging.
• Always consider the storage information indicated on the packaging.

Notes:

• Consume thawed foods immediately, either completely or partially.
• Do not refreeze foods unless they have been cooked after thawing. Once cooked, thawed foods can be refrozen.
• If there is a prolonged power outage: Do not open the appliance lid except to place cold accumulators (if available) on the frozen foods on the right and left sides of the appliance. This will help delay the temperature increase.

FREEZING FOOD

Before placing foods in the cavity to freeze, ensure the appliance is set to freezer mode (refer to the "Temperature Adjustment" paragraph) and that the red light is not on.

Preparation of Fresh Foods for Freezing

• Before freezing fresh foods, wrap them to ensure they are well sealed with: aluminum foil, plastic wrap, airtight plastic bags, polyethylene containers with lids, provided they are suitable for freezing foods.
• Foods should be fresh, at their peak ripeness, and of the highest quality to achieve high-quality frozen foods.
• Fresh vegetables and fruits should be frozen immediately after harvesting to maintain their full nutritional value, consistency, color, and original flavor.
• Always cool hot foods before placing them in the appliance.

Freezing Fresh Foods

• Place foods to be frozen in direct contact with the appliance's vertical walls: A. unfrozen foods, B. already frozen foods.

Diagram shows two sections labeled A and B within a freezer compartment, indicating placement of unfrozen and frozen foods.

• Avoid placing foods to be frozen directly in contact with already frozen foods.
• For better and faster freezing, it is recommended to divide foods into small portions; this will also be useful when using the frozen foods.
• At least 24 hours before storing fresh food in the appliance, press the "fast freeze" button. For appliances without this button, turn the thermostat clockwise towards the coldest position.
• Place the food to be frozen and keep the appliance lid closed for 24 hours. At the end of this period, turn off the "fast freeze" button (if applicable) or turn the thermostat back to the original position.

DEFROSTING THE APPLIANCE

WARNING: Explosion Hazard

Use non-flammable cleaners. Failure to comply may result in death, explosion, or fire.

The appliance should be defrosted when the ice thickness on the walls reaches 5-6 mm.

• Unplug the appliance from the electrical network.
• Remove food packages from the appliance and wrap them together in newspaper, storing them in a very cold place or in an insulated bag.
• Leave the appliance lid open.
• Remove the internal defrost drain plug (if applicable to the model).
• Remove the external defrost drain plug (if applicable to the model) and replace it as shown in the figure.

Diagram shows a freezer interior with a drain plug and a water collection bowl being placed underneath.

• Place a bowl under the drain outlet to collect residual water. If your model includes it, use the separator.
• Accelerate defrosting by using a spatula to dislodge ice from the appliance walls.
• Remove ice from the bottom of the appliance.
• To avoid permanent damage to the appliance interior, do not use sharp or pointed metal instruments to remove ice.
• Do not use abrasive products or artificially heat the interior.
• Thoroughly dry the interior of the appliance.
• When defrosting is complete, replace the plug.

CARE AND MAINTENANCE

• Remove ice from the top edge (refer to the Troubleshooting Guide).
• Clean the interior after defrosting with a sponge dampened with warm water or neutral detergent.
• Clean the motor cooling grille on the side (depending on the model).
• Remove dust from the condenser at the back of the appliance.

Before performing maintenance, unplug the appliance. Do not use abrasive products, scouring pads, or stain removers (e.g., acetone, trichloroethylene) to clean the appliance. For best results with your appliance, perform cleaning and maintenance at least once a year.

CHANGING THE LIGHT BULB (on some models)

• Unplug the appliance from the electrical network.

Diagram shows steps for changing a light bulb: 1. Remove diffuser, 2. Unscrew bulb, 3. Replace bulb.

• Remove the diffuser following the sequence of steps shown in the figure.
• Unscrew the light bulb and replace it with an identical bulb of the same wattage and voltage.
• Reassemble the diffuser and plug in the appliance.

TROUBLESHOOTING

First, try the solutions suggested here to avoid the cost of an unnecessary service call.

AFTER-SALES SERVICE

Before contacting After-Sales Service:

1. Check if you can solve the problem.
2. Reconnect the appliance to see if the problem is resolved. If not, disconnect the appliance from the power and wait approximately one hour before reconnecting it.
3. If the problem persists, contact After-Sales Service.

TROUBLESHOOTING GUIDE

1. The red LED (if present) remains on.
   • Has the electrical supply been interrupted?
   • Is it defrosting?
   • Is the appliance lid properly closed?
   • Is the appliance near a heat source?
   • Is the thermostat adjusted correctly?
   • Are the ventilation grille and condenser clean?
2. The appliance makes too much noise.
   • Is the appliance perfectly level?
   • Is the appliance in contact with other furniture or objects that may cause vibrations?
   • Has the packaging been removed from under the appliance?

   Note: Gurgling sounds from the refrigeration circuit when the compressor stops are completely normal.

3. The LED (if present) is off and the appliance is not working.
   • Has the electrical supply been interrupted?
   • Is the plug properly inserted?
   • Is the power cord intact?
4. The green LED (if present) is off and the appliance is not working.
   • The green LED is not working. Contact After-Sales Service to order a replacement.
5. The compressor runs continuously.
   • Has food been placed in the appliance?
   • Has the freezer lid been left open for too long?
   • Is the appliance located in a very hot room or near heat sources?
   • Is the thermostat adjusted correctly?
   • Has the Fast Freeze function (depending on the model) been accidentally activated?
6. Excessive frost has accumulated on the upper edges.
   • Are the defrost water drain plugs correctly placed?
   • Is the appliance lid properly closed?
   • Is the appliance lid gasket damaged or deformed? (Refer to the "Installation" chapter)
   • Have the 4 protective pieces been removed? (Refer to the "Installation" chapter)
7. Condensation formation on the exterior walls of the appliance.

   It is normal for condensation to form under certain atmospheric conditions (humidity above 85%) or if the appliance is located in a humid or poorly ventilated room. The appliance's performance will not be affected in any way.

8. The frost layer on the interior walls of the appliance is not uniform.

   This phenomenon is normal.

Moving Care

WARNING: Excessive Weight Hazard

Move and install the freezer between two or more people. Failure to do so may result in back or other injuries.

Your Freezer is Not Working

WARNING: Electric Shock Hazard

Connect to a 3-terminal outlet. Do not remove the ground terminal. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death, fire, or electric shock.

• Is the power cord disconnected? Connect to a grounded 3-prong outlet.
• Has a fuse blown or a circuit breaker tripped? Replace the fuse or reset the circuit breaker.
• Is the temperature control set to a number? Refer to the "Using the Controls" section.

Lights Are Not Working

WARNING: Electric Shock Hazard

Connect to a 3-terminal outlet. Do not remove the ground terminal. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death, fire, or electric shock.

• Is the power cord disconnected? Connect to a grounded 3-prong outlet.
• Is a light bulb loose in its socket or burned out? Refer to the "Changing the Light Bulb" section.

Assistance or Service

Before calling for assistance or service, please check the "Troubleshooting" section. This may save you the cost of a service call. If you still need help, follow the instructions below.

When calling, please have your purchase date, model, and serial number of your appliance ready. This information will help us respond to your request more effectively. If you need replacement parts, we recommend using only genuine factory replacement parts. Factory replacement parts will fit and function correctly because they are made with the same precision used to build every new WHIRLPOOL® appliance.

To locate factory replacement parts in your area, call us or your designated Whirlpool service center.

WARNING: Explosion Hazard

Use non-flammable cleaners. Failure to comply may result in death, explosion, or fire.

NOTE: Whirlpool will not be responsible for damage to perishables when the product has been used under conditions other than normal or when the product has not been operated according to the user manual.

FACTORY CERTIFIED SERVICE

WHIRLPOOL SERVICE

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EVERYTHING YOU NEED WHEN YOU NEED IT MOST

Remember to read the instructions in your user and care manual. If you require assistance or service, contact us.

We recommend having the following ready:

• Your invoice, sealed warranty, or proof of purchase, which will be necessary to validate your product's warranty.
• Model and Serial Number, which you will find on the product label.

Contact Center:

Monterrey, N.L. and its metropolitan area at 83.29.21.00 and from the rest of the Republic at 01 (81) 83.29.21.00

www.whirlpool.mx/servicio

• Request your service
• Online Assistance Chat

Connections | Maintenance | Warranty Extensions | Accessories | Repairs In and Out of Warranty

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WARRANTY POLICY FOR PRODUCTS PURCHASED WITHIN THE MEXICAN REPUBLIC

This equipment is guaranteed in all its parts, components, and labor under the terms established in this warranty, starting from the purchase date or the date the user receives the product in conformity, presenting the respective proof of purchase, considering the following:

This policy covers the following models: WC05018Q, WC07018Q

CONCEPTS COVERED BY THE WARRANTY

• Manufacturing defects that prevent the total or partial correct functioning of the appliance.
• Repair, replacement of parts or components.
• Labor and transportation costs derived from warranty compliance, within our service network.

CONCEPTS NOT COVERED BY THE WARRANTY

When the product has not been used according to the User and Care Manual.

Labor and service for:

• Correcting the general connection of your appliance NOT installed by a Whirlpool authorized technician.
• Explanation of Use and Demonstration of Appliance Functioning.
• Changes or Repairs at home: Plumbing, Masonry, Electricity, among others.
• Service calls to replace light bulbs, air filters, and water filters.
• Cosmetic damage, when the product is exposed to the open air.
• Damage caused to the equipment or any other part or spare part, due to inadequate voltage, defective electrical installations, and/or power fluctuations.
• Damage caused by accidents, alterations, misuse, abuse, incorrect installation, installation not in accordance with the requirements mentioned in the product's Installation Instructions.
• Cosmetic damage, including scratches, dents, chips, or any other damage to the appliance's finish.
• Appliance transport at the customer's request.
• Product repairs by any person NOT authorized by Whirlpool and/or use of NON-original parts.
• Damage caused by relocation and reinstallation of your appliance, if it was installed in an inaccessible location or if it was not installed in accordance with the Installation Instructions published by Whirlpool.
• Spare parts or labor on appliances with model/serial numbers that have been removed, altered, or cannot be easily determined.
• Damage caused by foreign objects (e.g., coins, buttons, clothing accessories, etc.).
• Damage from improper use of products such as chemical or abrasive cleaners, not manufactured, intended, and/or recommended for appliance cleaning.
• Damage to glass parts, porcelain, plastic parts, or cabinet paint, and in general damage to the product's aesthetic parts, caused by normal wear and tear or misuse.
• Damage caused by accident, flood, earthquake, fire, natural disasters, and in general any natural or human event that may be considered force majeure.
• Damage caused by harmful fauna (rodents, insects, or any other animal).
• Normal wear and tear of the product and/or its accessories.
• General product maintenance tasks not originating from failures and/or not covered in repairs derived from warranty claims.

Procedure to Make the Warranty Effective:

If the final buyer believes that any of the events covered by this policy has occurred, they must contact the Whirlpool Contact Center from Monterrey, N.L. and its metropolitan area at (81) 8329-2100 and from the Rest of the Republic at (81) 8329-2100 to request service. The repair time will be no longer than 30 days from the date of the request. On the day of your service, present the Warranty Policy with the equipment identification form data, as well as proof of the purchase or receipt date of the product.

Term: This warranty is valid for ONE YEAR on all its components and labor from the date the consumer receives the product in conformity. From the 2nd to the 10th year on the compressor (labor not included), from the date the consumer receives the freezer in conformity.

Note: The sealed refrigeration system comprises: compressor, evaporator, dehydrator filter, condenser, connection and suction tube. Note: Any warranty beyond the first year does not include labor.