Whirlpool Upright Freezer Use & Care Guide

Freezer Safety

[!] This symbol alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow the safety alert symbol and either the word "DANGER" or "WARNING." These words mean:

[DANGER] You can be killed or seriously injured if you don't immediately follow instructions.

[WARNING] You can be killed or seriously injured if you don't follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

Important Safety Instructions

WARNING: To reduce the risk of fire, electric shock, or injury when using your freezer, follow these basic precautions:

• Plug into a grounded 3 prong outlet.
• Do not remove ground prong.
• Do not use an adapter.
• Do not use an extension cord.
• Disconnect power before servicing.
• Replace all parts and panels before operating.
• Use nonflammable cleaner.
• Keep flammable materials and vapors, such as gasoline, away from freezer.
• Use two or more people to move and install freezer.
• Keep key away from children.
• Remove doors or lid from your old freezer or refrigerator.
• Disconnect power before installing ice maker (on ice maker kit ready models only).

SAVE THESE INSTRUCTIONS

State of California Proposition 65 Warnings:

WARNING: This product contains a chemical known to the State of California to cause cancer.

WARNING: This product contains a chemical known to the State of California to cause birth defects or other reproductive harm.

Proper Disposal of Your Old Freezer or Refrigerator

WARNING

Suffocation Hazard

Remove doors or lid from your old freezer or refrigerator. Failure to do so can result in death or brain damage.

Before You Throw Away Your Old Freezer or Refrigerator:

• Take off the doors or lid.
• Leave the shelves in place so that children may not easily climb inside.

IMPORTANT: Child entrapment and suffocation are not problems of the past. Junked or abandoned freezers or refrigerators are still dangerous... even if they will sit for "just a few days." If you are getting rid of your old refrigerator or freezer, please follow these instructions to help prevent accidents.

Installation Instructions

Unpacking

WARNING

Excessive Weight Hazard

Use two or more people to move and install freezer. Failure to do so can result in back or other injury.

Remove Packaging Materials

Remove tape and glue residue from surfaces before turning on the freezer. Rub a small amount of liquid dish soap over the adhesive with your fingers. Wipe with warm water and dry. Do not use sharp instruments, rubbing alcohol, flammable fluids, or abrasive cleaners to remove tape or glue. These products can damage the surface of your freezer. For more information, see "Freezer Safety."

When Moving Your Freezer:

Your freezer is heavy. When moving the freezer for cleaning or service, be sure to cover the floor with cardboard or hardboard to avoid floor damage. Always pull the freezer straight out when moving it. Do not wiggle or "walk" the freezer when trying to move it, as floor damage could occur.

Clean Before Using

After you remove all of the packaging materials, clean the inside of your freezer before using it. See the cleaning instructions in "Freezer Care."

Location Requirements

WARNING

Explosion Hazard

Keep flammable materials and vapors, such as gasoline, away from freezer. Failure to do so can result in death, explosion, or fire.

IMPORTANT: Do not install the freezer near an oven, radiator, or other heat source, nor in a location where the temperature will fall below 40°F (5°C).

Check the strength of the floor before installing your freezer. It should hold the weight of a freezer fully loaded with food.

Allow for a 1" (2.54 cm) space behind the freezer.

If the freezer is to be against a wall, leave extra space on the hinge side so the door can open wider.

NOTE: This freezer may be installed side by side with another refrigerator or freezer.

Glass Shelves and Covers Information:

Do not clean glass shelves or covers with warm water when they are cold. Shelves and covers may break if exposed to sudden temperature changes or impact, such as bumping. Tempered glass is designed to shatter into many small, pebble-size pieces. This is normal. Glass shelves and covers are heavy. Use both hands when removing them to avoid dropping.

Electrical Requirements

WARNING

Electrical Shock Hazard

Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death, fire, or electrical shock.

Before you move your freezer into its final location, it is important to make sure you have the proper electrical connection.

Recommended Grounding Method

A 115 Volt, 60 Hz., AC only, 15- or 20-amp fused, grounded electrical supply is required. It is recommended that a separate circuit serving only your freezer be provided. Use an outlet that cannot be turned off by a switch. Do not use an extension cord.

NOTE: Before performing any type of installation, cleaning, or removing a light bulb, turn the Temperature Control to the OFF position as shown and then disconnect the freezer from the electrical source.

Water Supply Requirements (for models with an ice maker)

Gather the required tools and parts before starting installation. Read and follow the instructions provided with any tools listed here.

Tools Needed:

• Flat-blade screwdriver
• 1/4" Nut driver
• 7/16" and 1/2" Open-end or two adjustable wrenches
• 1/4" Drill bit
• Cordless drill

NOTE: Your freezer dealer has a kit available with a 1/4" (6.35 mm) saddle-type shutoff valve, a union, and copper tubing. Before purchasing, make sure a saddle-type valve complies with your local plumbing codes. Do not use a piercing-type or 3/16" (4.76 mm) saddle valve which reduces water flow and clogs more easily.

Important Notes:

• If you turn the freezer on before the water line is connected, turn the ice maker OFF.
• All installations must meet local plumbing code requirements.
• Use copper tubing and check for leaks. Install copper tubing only in areas where the household temperatures will remain above freezing.

Water Pressure

A cold water supply with water pressure of between 30 and 120 psi (207 and 827 kPa) is required to operate the water dispenser and ice maker. If you have questions about your water pressure, call a licensed, qualified plumber.

Reverse Osmosis Water Supply

IMPORTANT: The pressure of the water supply coming out of a reverse osmosis system going to the water inlet valve of the freezer needs to be between 30 and 120 psi (207 and 827 kPa).

If a reverse osmosis water filtration system is connected to your cold water supply, the water pressure to the reverse osmosis system needs to be a minimum of 40 to 60 psi (276 to 414 kPa).

If the water pressure to the reverse osmosis system is less than 40 to 60 psi (276 to 414 kPa):

• Check to see whether the sediment filter in the reverse osmosis system is blocked. Replace the filter if necessary.
• Allow the storage tank on the reverse osmosis system to refill after heavy usage.

If you have questions about your water pressure, call a licensed, qualified plumber.

Connect the Water Supply (for models with an ice maker)

Connect to Water Line

1. Unplug freezer or disconnect power.
2. Turn OFF main water supply. Turn ON nearest faucet long enough to clear line of water.
3. Locate a 1/2" to 1 1/4" (12.7 mm to 3.18 cm) vertical cold water pipe near the freezer.

IMPORTANT:

• Make sure it is a cold water pipe.
• Horizontal pipe will work, but drill on the top side of the pipe, not the bottom. This will help keep water away from the drill and normal sediment from collecting in the valve.

4. Determine the length of copper tubing you need. Measure from the connection on the lower left rear of freezer to the water pipe. Add 7 ft (2.1 m) to allow for cleaning. Use 1/4" (6.35 mm) O.D. (outside diameter) copper tubing. Be sure both ends of tubing are cut square.
5. Using a cordless drill, drill a 1/4" (6.35 mm) hole in the cold water pipe you have selected.

Diagram components: A. Cold water pipe, B. Pipe clamp, C. Copper tubing, D. Compression nut, E. Compression sleeve, F. Shutoff valve, G. Packing nut.

6. Fasten the shutoff valve to the cold water pipe with the pipe clamp. Be sure the outlet end is solidly in the 1/4" (6.35 mm) drilled hole in the water pipe and that the washer is under the pipe clamp. Tighten the packing nut. Tighten the pipe clamp screws slowly and evenly so washer makes a watertight seal. Do not overtighten.

7. Slip the compression sleeve and compression nut on the copper tubing as shown. Insert the end of the tubing into the outlet end squarely as far as it will go. Screw compression nut onto outlet end with adjustable wrench. Do not overtighten.

8. Place the free end of the copper tubing in a container or sink, and turn ON the main water supply. Flush the tubing until water is clear. Turn OFF the shutoff valve on the water pipe. Coil the copper tubing.

Connect to Freezer

1. Remove the valve access cover from the compressor cover on the lower back of the cabinet.
2. Attach the copper tubing to the valve inlet using a compression nut and sleeve as shown. Tighten the compression nut. Do not overtighten.
3. Insert the valve assembly into the compressor cover. Then, fasten the valve assembly to the freezer cabinet with a 1/2" hex head machine screw.
4. Use the tube clamp on the back of the freezer to secure the tubing to the freezer as shown. This will help avoid damaging the copper tubing when the freezer is pushed back against the wall.
5. Turn shutoff valve ON. Check for leaks. Tighten any connections (including connections at the valve) or nuts that leak.

Diagram components: A. Tube clamp, B. Tube clamp screw, C. Copper tubing, D. Compression nut, E. Valve inlet.

6. The ice maker is equipped with a built-in water strainer. If your water conditions require a second water strainer, install it in the 1/4" (6.35 mm) water line at either tube connection. Obtain a water strainer from your nearest appliance dealer.

Freezer Door

IMPORTANT: Depending on the width of the opening, you may need to remove the handle or door to move the freezer into the house.

All graphics referenced in the following instructions are included later in this section after "Final Steps." The graphic may be reversed if door swing is reversed.

Before you begin, turn the control OFF, and remove food and adjustable door or utility bins from door.

Tools Needed:

1/2" hex head socket wrench and 3/8" hex head socket wrench

Remove and Replace the Handle

To remove the handle:

1. Loosen the setscrews located on the side of handle at each end. See Handle graphic.
2. Remove the handle from the grommets.

To replace the handle:

1. Place the handle onto the grommets making sure the grommets are fitted into the handle holes.
2. Tighten the upper and lower setscrews with the hex key provided. See Handle graphic. Do not overtighten the setscrews.

Remove Door and Hinges

1. Unplug freezer or disconnect power.
2. Open freezer door and remove base grille from the bottom front of the freezer. See Base Grille graphic.
3. Close the freezer door and keep it closed until you are ready to lift it free from the cabinet.

NOTE: Provide additional support for the door while the hinges are being moved. Do not depend on the door magnets to hold the door in place while you are working.

4. Remove the parts for the top hinge as shown in Top Hinge graphic.
5. Lift the freezer door free from the lower hinge and cabinet and set aside.
6. Remove three hex head hinge screws and bottom hinge assembly. See Bottom Hinge graphic.

Diagrams for Door Removal & Replacement:

• Handle: A. Grommet, B. Handle, C. Setscrews
• Base Grille
• Top Hinge: A. Top Hinge Cover, B. 3/8" Hex-Head Hinge Screws, C. Top Hinge
• Bottom Hinge: A. Door Stop Screws, B. Door Stop, C. Hinge Pin, D. Hinge Pin Nut, E. 5/8" Hex-Head Hinge Screws

Final Steps

WARNING

Electrical Shock Hazard

Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death, fire, or electrical shock.

1. Plug into a grounded 3 prong outlet.
2. Reset the control. See "Using the Control."
3. Return all removable door parts to door and food to freezer.

Freezer Use

Adjust the Door

Your freezer has two front adjustable legs, one on each side. The back of the freezer rests on two fixed supports.

1. Adjust the front legs just enough to lift the cabinet up off of the floor.

NOTE: If your model is equipped with rollers, the front legs should be lowered enough to lift the rollers off of the floor to ensure the freezer does not roll forward when the door is opened.

2. Place a leveling tool on top of the freezer first side to side, then front to back. Turn leg counterclockwise to raise a corner. Turn leg clockwise to lower a corner.
3. Repeat Step 2 until freezer is level.
4. After freezer is fully loaded with food, recheck with level as in Step 2.

Ensuring Proper Air Circulation

In order to ensure proper temperature, you need to permit proper airflow in the freezer. As shown in the illustration, cool air enters through the freezer wall and moves down. The air then recirculates through the vent near the bottom.

Do not block any of these vents with food packages. If the vents are blocked, airflow will be restricted, and temperature and moisture problems may occur.

IMPORTANT: To avoid odor transfer and drying out of food, wrap or cover foods tightly.

Using the Control

Turn the freezer temperature control to 4. This setting is designed to maintain the temperature at or near 0°F (-17.8°C) under normal operating conditions.

Allow the freezer to cool 6 to 8 hours before filling with frozen food. Let the freezer cool overnight before adding large amounts of unfrozen food. Do not add more than 2 to 3 lbs (907 to 1,350 g) of unfrozen food per cubic foot (28.32 L) of freezer space.

NOTE: When the freezer is first started, the compressor will run constantly until the freezer is cooled. It may take up to 6 or 8 hours (or longer), depending on room temperature and the number of times the freezer door is opened. After the freezer is cooled, the compressor will turn on and off as needed to keep the freezer at the proper temperature.

The outside of your freezer may feel warm. This is normal. The freezer's design and main function is to remove heat from the contents and air inside the freezer. The heat is transferred to the room air, making the outside of the freezer feel warm.

Adjusting Control

• Turn control to a higher number for colder temperatures.
• Turn control to a lower number for less cold temperatures.

NOTE: The small snowflake icon represents the number 1 or the least cold setting. The large snowflake icon represents 6 or the coldest setting.

Fast Freeze (on some models)

This setting causes the freezer to run continuously, driving the freezer temperature to the coldest possible temperature. To activate, adjust the control knob to the igloo icon, which represents the fast freeze setting. Use this feature just before adding large amounts of unfrozen foods. For best food quality, do not exceed 3 lbs (1,350 g) per cubic foot (28.32 L). Return to your normal setting after 24 to 48 hours.

Ice Maker (on some models)

To Turn the Ice Maker On/Off

NOTE: Do not force the wire shutoff arm up or down.

To turn the ice maker on, simply lower the wire shutoff arm.

NOTE: Your ice maker has an automatic shutoff. As ice is made, the ice cubes fill the ice storage bin and the ice cubes will raise the wire shutoff arm to the OFF (arm up) position.

To manually turn the ice maker off, lift the wire shutoff arm to the OFF (arm up) position and listen for the click to make sure the ice maker will not continue to operate.

Ice Production Rate

The ice maker should produce approximately 7 to 9 batches of ice in a 24-hour period. If ice is not being made fast enough, turn the Temperature Control toward a higher (colder) number in half number steps. (For example, if the control is at 3, move it to between 3 and 4.) Wait 24 hours and, if necessary, gradually turn the Temperature Control to the highest setting, waiting 24 hours between each increase.

Remember

• Allow 24 hours to produce the first batch of ice. Discard the first three batches of ice produced.
• The quality of your ice will be only as good as the quality of the water supplied to your ice maker. Avoid connecting the ice maker to a softened water supply. Water softener chemicals (such as salt) can damage parts of the ice maker and lead to poor quality ice. If a softened water supply cannot be avoided, make sure the water softener is operating properly and is well maintained.
• Do not store anything on top of the ice maker or in the ice storage bin.

Freezer Features

This manual covers several different models. The freezer you have purchased may have some or all of the items listed. The locations of the features may not match those of your model.

Freezer Shelves

Store similar foods together and adjust the shelves to fit different heights. This reduces the time the freezer door is open and saves energy.

To remove and replace a shelf:

1. Remove the shelf by pulling it forward slightly to align the shelf stops with the openings in the freezer liner. Lift straight up, and pull the shelf out the rest of the way.
2. Replace the shelf by lowering the shelf stops through the openings in the freezer liner. Slide the shelf in the rest of the way.

Door Bin

To remove and replace the bin:

1. Remove the bin by tipping the front of the bin forward and sliding out.
2. Replace the bin by sliding it in above the desired support tilting it back into place.

Storage Basket (on some models)

The slide out basket provides separate storage space for items that are difficult to store on freezer shelves. To remove the basket, pull out and lift up.

Glass Shelves and Covers Information:

Do not clean glass shelves or covers with warm water when they are cold. Shelves and covers may break if exposed to sudden temperature changes or impact, such as bumping. Tempered glass is designed to shatter into many small, pebble-size pieces. This is normal. Glass shelves and covers are heavy. Use both hands when removing them to avoid dropping.

Freezer Care

Cleaning Your Frost-Free Freezer

WARNING

Explosion Hazard

Use nonflammable cleaner. Failure to do so can result in death, explosion, or fire.

"Frost-free" means that you will not have to defrost your freezer. Frost is removed by air moving and collecting any moisture and depositing it on the cooling coil. The cooling coil periodically warms up enough to melt the frost, and it then flows down to the drain pan (located behind the base grille) where it is evaporated.

Complete cleaning should be done at least once a year.

1. Turn temperature control to OFF position. See "Electrical Requirements."
2. Unplug freezer or disconnect power.
3. Remove all frozen food. Wrap frozen food in several layers of newspaper and cover with a blanket. Food will stay frozen for several hours. You may also store frozen food in a cooler, additional refrigerator-freezer, or in a cool area.
4. Remove all removable parts from inside, such as shelves, bins, etc.
5. Hand wash, rinse, and dry removable parts and interior surfaces thoroughly. Use a clean sponge or soft cloth and a mild detergent in warm water.

Do not use abrasive or harsh cleaners such as window sprays, scouring cleansers, flammable fluids, cleaning waxes, concentrated detergents, bleaches or cleansers containing petroleum products on plastic parts, interior and door liners or gaskets. Do not use paper towels, scouring pads, or other harsh cleaning tools. These can scratch or damage materials.

To help remove odors, you can wash interior walls with a mixture of warm water and baking soda (2 tbs to 1 qt [26 g to 0.95 L] of water).

6. Replace the removable parts.
7. Use the appropriate cleaning method for your exterior finish.

Painted metal:

Wash exteriors with a clean sponge or soft cloth and a mild detergent in warm water. Do not use abrasive or harsh cleaners, or cleaners designed for stainless steel. Dry thoroughly with a soft cloth.

Stainless steel finish:

Wash with a clean sponge or soft cloth and a mild detergent in warm water. Do not use abrasive or harsh cleaners. Dry thoroughly with a soft cloth.

To keep your stainless steel freezer looking like new and to remove minor scuffs or marks, it is suggested that you use the manufacturer's approved Stainless Steel Cleaner and Polish.

IMPORTANT: This cleaner is for stainless steel parts only!

Do not allow the Stainless Steel Cleaner and Polish to come into contact with any plastic parts such as the trim pieces, dispenser covers or door gaskets. If unintentional contact does occur, clean plastic part with a sponge and mild detergent in warm water. Dry thoroughly with a soft cloth.

8. Clean the condenser coils regularly. Coils may need to be cleaned as often as every other month. This may help save energy.

• Open the freezer door and remove the base grille by pulling down and out from the top.
• Remove the defrost pan and clean it using a clean sponge or soft cloth and a mild detergent in warm water. Hand wash, rinse, and dry it thoroughly.
• Use a vacuum with an extended attachment to clean the condenser coils when they are dusty or dirty.
• Replace the defrost pan.
• Replace the base grille by putting the clips in the openings in the freezer panel. Push in until the base grille snaps into place.

9. Replace all frozen food.
10. Plug in freezer or reconnect power.
11. Turn temperature control to desired setting. See "Using the Control."

Changing the Light Bulb

NOTE: Not all appliance bulbs will fit your freezer. Be sure to replace the bulb with an appliance bulb of the same size, shape, and wattage (no greater than 40 watts).

1. Unplug freezer or disconnect power.
2. Remove the light shield. From the front of the light shield, push backward and down.
3. Replace the burned-out bulb with an appliance light bulb no greater than 40 watts.
4. Replace the light shield.
5. Plug in freezer or reconnect power.

Power Interruptions

If the power will be out for 24 hours or less, keep the door closed to help food stay cold and frozen.

If the power will be out for more than 24 hours, do one of the following:

• Remove all frozen food and store it in a frozen food locker.
• If a food locker is not available, consume or can perishable food at once.

After the power is restored, unplug the freezer for 30 minutes, to allow the refrigeration system to equalize. During this time keep the door closed whenever possible.

REMEMBER: A full freezer stays cold longer than a partially filled one. A freezer full of meat stays cold longer than a freezer full of baked goods. If you see that food contains ice crystals, it may be refrozen, although the quality and flavor may be affected. If the condition of the food is poor, dispose of it.

Moving Care

When you are moving your freezer to a new home, follow these steps to prepare it for the move.

1. Remove all frozen food.
2. Unplug the freezer.
3. Take out all removable parts, wrap them well, and tape them together so they don't shift and rattle during the move.
4. Clean the freezer thoroughly.
5. Tape the freezer shut and tape the electrical cord to the cabinet.

When you get to your new home, refer to the "Installation Instructions" and "Freezer Use" sections for information on installation and setting the controls.

Troubleshooting

Try the solutions suggested here first to avoid the cost of an unnecessary service call...

Your freezer will not operate

WARNING

Electrical Shock Hazard

Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death, fire, or electrical shock.

• Is the power supply cord unplugged? Plug into a grounded 3 prong outlet.
• Has a household fuse blown or circuit breaker tripped? Replace the fuse or reset the circuit breaker.
• Is the Temperature Control turned to the OFF position? See "Using the Control."
• Is the freezer defrosting (on some models)? Recheck to see whether the freezer is operating in 30 minutes. Your freezer will regularly run an automatic defrost cycle.

The lights do not work

WARNING

Electrical Shock Hazard

Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death, fire, or electrical shock.

• Is the power supply cord unplugged? Plug into a grounded 3 prong outlet.
• Is a light bulb loose in the socket or burned out? See "Changing the Light Bulb."

There is water in the defrost drain pan (on some models)

• Is the freezer defrosting? The water will evaporate. It is normal for water to drip into the defrost pan.
• Is it more humid than normal? When it is humid, expect that the water in the defrost pan will take longer to evaporate.

The motor seems to run too much

• Is there excessive frost or a package keeping the door from closing? Defrost and clean the freezer, or move the package so the door closes properly.
• Is the room temperature hotter than normal? The motor will run longer under warm conditions. At normal room temperatures, your motor will run about 40% to 80% of the time. Under warmer conditions, it will run even more.
• Has a large amount of food just been added to the freezer? Adding a large amount of food warms the freezer. The motor normally will run longer to cool the freezer back down.
• Is the door opened often? The motor will run longer when this occurs. Conserve energy by getting all items out at one time, keeping food organized, and closing the door as soon as possible.
• Is the control set correctly for the surrounding conditions? See "Using the Control."
• Is the door completely closed? Push the door firmly shut. If it will not shut all the way, see "The door will not close completely or is difficult to open" later in this section.
• Are the condenser coils dirty (on some models)? This blocks air transfer and makes the motor work harder. Clean the condenser coils. See "Freezer Care."
• Is the door gasket sealed all the way around? Contact a qualified person or a technician.
• Is there enough air circulation space around the freezer? See "Location Requirements."

NOTE: If the problem is not due to any of the above, remember that your new freezer will run longer than your old one due to its high-efficiency motor.

The ice maker is not producing ice or not enough ice (on some models)

• Has the ice maker just been installed? Wait 72 hours for full ice production to begin. Once your freezer is cooled, the ice maker should produce 70-120 cubes every 24 hours.
• Is the freezer temperature cold enough to produce ice? Wait 24 hours after hookup for ice production. See "Using the Control."
• Is the wire shutoff arm in the OFF (arm up) position? Lower the wire shutoff arm to the ON (arm down) position. See "Ice Maker."
• Is the water line shutoff valve to the freezer turned on? Turn on the water valve. See "Connect the Water Supply."
• Does the ice maker mold have water in it or has no ice been produced? Be sure your freezer has been connected to a water supply and the supply shutoff valve is turned on. See "Connect the Water Supply."
• Is an ice cube jammed in the ejector arm? Remove the ice from the ejector arm with a plastic utensil. See "Ice Maker."
• Has a large amount of ice just been removed? Allow 24 hours for ice maker to produce more ice.
• Is the control set correctly? If too little ice is produced, see "Using the Control."

NOTE: If not due to any of the above, there may be a problem with the water line. Call for service.

Off-taste, odor or gray color in the ice (on some models)

• Are the plumbing connections new, causing discolored or off-flavored ice? Discard the first few batches of ice.
• Have the ice cubes been stored too long? Throw old ice away and make a new supply.

WARNING

Explosion Hazard

Use nonflammable cleaner. Failure to do so can result in death, explosion, or fire.

• Do the freezer and ice bin need to be cleaned? See "Freezer Care."
• Does the water contain minerals (such as sulfur)? A filter may need to be installed to remove the minerals.

Temperature is too warm

• Are the air vents blocked? Move objects away from the air vents. See "Ensuring Proper Air Circulation" for air vent locations.
• Is the door opened often? Be aware that the freezer will warm when this occurs. In order to keep the freezer cool, try to get everything you need out of the freezer at once, keep food organized so it is easy to find, and close the door as soon as the food is removed.
• Has a large amount of food just been added to the freezer? Adding a large amount of food warms the freezer. It can take several hours for the freezer to return to the normal temperature.
• Is the control set correctly for the surrounding conditions? See "Using the Control."

The door will not close completely or is difficult to open

• Are food packages blocking the door? Rearrange containers so that they fit more tightly and take up less space.
• Are the shelves and basket out of position (on some models)? Put the shelves and basket back into their correct positions.

The freezer clicks but does not run

• Has the local power failed? Unplug the freezer for 30 minutes to allow the refrigeration system to equalize. During this time, keep the door closed whenever possible.

WARNING

Explosion Hazard

Use nonflammable cleaner. Failure to do so can result in death, explosion, or fire.

• Are the gaskets dirty or sticky? Clean gaskets according to the directions in "Freezer Care."
• Does the freezer wobble or seem unstable? See "Adjust the Door."

Assistance or Service

Before calling for assistance or service, please check "Troubleshooting." It may save you the cost of a service call. If you still need help, follow the instructions below.

When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.

If You Need Replacement Parts

If you need to order replacement parts, we recommend that you only use factory specified replacement parts. Factory specified replacement parts will fit right and work right because they are made with the same precision used to build every new WHIRLPOOL® appliance.

To locate factory specified replacement parts in your area, call us or your nearest designated service center.

In the U.S.A.

For assistance, installation or service call Whirlpool® Appliances toll free: 1-800-253-1301.

Our consultants provide assistance with:

• Features and specifications on our full line of appliances.
• Installation information.
• Use and maintenance procedures.
• Accessory and repair parts sales.
• Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).
• Referrals to local dealers, repair parts distributors, and service companies. Whirlpool designated service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in the United States.

To locate the Whirlpool designated service company in your area, you can also look in your telephone directory Yellow Pages.

For Further Assistance

If you need further assistance, you can write to Whirlpool with any questions or concerns at:

Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692

Please include a daytime phone number in your correspondence.

In Canada

For assistance, installation or service call toll free: 1-800-807-6777.

Our consultants provide assistance with:

• Features and specifications on our full line of appliances.
• Use and maintenance procedures.
• Accessory and repair parts sales.
• Referrals to local dealers, repair parts distributors, and service companies. Whirlpool designated service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in Canada.

For Further Assistance

If you need further assistance, you can write to Whirlpool with any questions or concerns at:

Whirlpool Brand Home Appliances
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, ON L5N 0B7

Please include a daytime phone number in your correspondence.

Accessories

To order accessories, call 1-800-253-1301 or contact your authorized Whirlpool dealer. In Canada, call 1-800-807-6777.

Warranty

Whirlpool Corporation Major Appliance Warranty

Limited Warranty

For one year from the date of purchase, when this major appliance is operated and maintained according to instructions attached to or furnished with the product, Whirlpool Corporation or Whirlpool Canada LP (hereafter "Whirlpool") will pay for Factory Specified Parts and repair labor to correct defects in materials or workmanship that existed when this major appliance was purchased. Service must be provided by a Whirlpool designated service company. YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. This limited warranty is valid only in the United States or Canada and applies only when the major appliance is used in the country in which it was purchased. Proof of original purchase date is required to obtain service under this limited warranty.

Items Excluded from Warranty

This limited warranty does not cover:

1. Replacement parts or repair labor if this major appliance is used for other than normal, single-family household use or when it is used in a manner that is inconsistent to published user or operator instructions and/or installation instructions.
2. Service calls to correct the installation of your major appliance, to instruct you on how to use your major appliance, to replace or repair house fuses, or to correct house wiring or plumbing.
3. Service calls to repair or replace appliance light bulbs, air filters or water filters. Consumable parts are excluded from warranty coverage.
4. Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in accordance with electrical or plumbing codes, or use of products not approved by Whirlpool.
5. Cosmetic damage, including scratches, dents, chips or other damage to the finish of your major appliance, unless such damage results from defects in materials or workmanship and is reported to Whirlpool within 30 days from the date of purchase.
6. Any food or medicine loss due to refrigerator or freezer product failures.
7. Pickup and delivery. This major appliance is intended to be repaired in your home.
8. Repairs to parts or systems resulting from unauthorized modifications made to the appliance.
9. Expenses for travel and transportation for product service if your major appliance is located in a remote area where service by an authorized Whirlpool servicer is not available.
10. The removal and reinstallation of your major appliance if it is installed in an inaccessible location or is not installed in accordance with Whirlpool's published installation instructions.
11. Replacement parts or repair labor on major appliances with original model/serial numbers that have been removed, altered or cannot be easily determined.
12. Discoloration, rust, or oxidation of stainless steel surfaces.

Disclaimer of Implied Warranties

IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.

Limitation of Remedies; Exclusion of Incidental and Consequential Damages

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. WHIRLPOOL SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.

If outside the 50 United States and Canada, contact your authorized Whirlpool dealer to determine if another warranty applies.

If you think you need repair service, first see the "Troubleshooting" section of the Use & Care Guide. If you are unable to resolve the problem after checking "Troubleshooting," additional help can be found by checking the "Assistance or Service" section or by calling Whirlpool. In the U.S.A., call 1-800-253-1301. In Canada, call 1-800-807-6777.

Record Your Appliance Information

Keep this book and your sales slip together for future reference. You must provide proof of purchase or installation date for in-warranty service.

Write down the following information about your major appliance to better help you obtain assistance or service if you ever need it. You will need to know your complete model number and serial number. You can find this information on the model and serial number label located on the product.

• Dealer name:
• Address:
• Phone number:
• Model number:
• Serial number:
• Purchase date: