DSC PowerSeries Neo HS2016/2032/2064/2128 Alarm Panel User Guide

V1.1 User Guide from Tyco Security Products

1.0 Quick Reference

The PowerSeries Neo Alarm System utilizes shortcut keys for accessing options and features across all keypad models. LCD keypads also offer a menu-based navigation system using scroll keys. For detailed information, refer to the full online manual available on DSC.com.

Note: Some features require installer enablement. Bypass Groups are not permitted in UL listed installations. The [*] symbol indicates installer configuration.

Status Lights and Function Keys

Status LightsFunction KeysFunction KeysStatus LightsEmergency KeysEmergency Keys
✓ ReadyIndicates system normal. Must be on to arm system. All zones must be secured or bypassed, and the system disarmed.? Stay Arm? Fire Alarm
? ArmedIndicates system is armed. If both Ready and Armed lights are on, an Exit Delay is in progress.? Away Arm✚ Medical Alarm
⚠ TroubleOn indicates a system malfunction or tamper. Flashing indicates a low battery condition. Follow instructions displayed or enter [*][2] to view trouble. Correcting the trouble turns off the indicator.? Chime? Panic Alarm
∼ AC PowerIndicates AC Power is present. Turns off when AC is absent.
? Quick Exit

Arming and Disarming Actions

ActionPress
Away Arm? for 2 seconds + [Access Code*]
Stay Arm? for 2 seconds + [Access Code*]
Night ArmWhen armed in stay mode [*][1] + [Access Code*]
Disarm[Access Code]
No-Entry Arming[*][9] + [Access Code*]

Bypassing - All bypass commands begin with [*][1] + [Access Code*]

ActionPress
Bypass Individual Zones[3 Digit Zone #]
Bypass All Open Zones[9][9][8]
Recall Last Bypass[9][9][9]
Clear Bypass[0][0][0] OR [Scroll] Bypass Options + [*] + [Scroll] Clear Bypasses + [*]
Program Bypass Group[3 digit zone #s] + [9][9][5] OR [3 digit zone #s] + [Scroll] Bypass Options + [*] + [Scroll] Prg Bypass Group + [*]
Load Bypass Group[9][9][1] OR [Scroll] Bypass Options + [*] + [Scroll] Bypass Group + [*]

Common Functions

ActionPress
Set Time and Date[*][6] [Master Code] + [0][1]
Turn Chime ON/OFF[*][4] + [Access Code*] OR ?
Change Brightness[*][6] [Master Code] + [1][2] + « »
Change Contrast[*][6] [Master Code] + [1][3] + « »
Add/Delete User[*][5] + [Master Code] + [Access Code] + 1
Reset Smoke Detectors? OR [*][7][2]
View Troubles[*][2] + [Access Code*] + « »
View Alarms[*][3] + [Access Code*] + « »
Perform System Test[*][6] [Master Code] + [0][4] + « »
Buzzer Volume[*][6] [Master Code] + [1][4] + « »

2.0 Understanding your Keypad

The PowerSeries Neo Alarm System supports various keypads: wireless, hardwired, and proximity sensor LCD, LED, and Icon models. All keypads feature LED status lights. HS2LCD series keypads display messages on their LCD screen, while HS2ICN series keypads display messages as described below. HS2LED series keypads use numbered LEDs. All versions have a solid blue LED bar when a proximity tag is successfully read.

2.1 Icon and LED Keypad Symbols

HS2ICN Series Keypad Layout Description: A keypad with a central digital display showing "88:88" and various icons around it. The icons are numbered for reference:

  1. Clock Digits 1, 2: Hour digits for local clock, also identifies zone number (1 for 100+), OPEN or ALARM icons.
  2. : (Colon): Hours/minutes divider, flashes once per second.
  3. Clock Digits 3, 4: Minute digits for local clock, also identifies zone number for open zones or alarm in memory. Scrolls one zone per second.
  4. 1 to 8: Identifies troubles when [*][2] is pressed.
  5. Memory: Indicates alarms in memory.
  6. Bypass: Indicates zones bypassed.
  7. Program: Indicates system is in Installer or User's programming, or keypad is busy. LED flashes 250ms ON/OFF. If Access Code is required for star menus, this LED is ON solid.
  8. Away: Indicates panel armed in Away Mode.
  9. Fire: Indicates fire and/or CO alarms in memory.
  10. Stay: Indicates panel armed in Stay Mode.
  11. Chime: Turns on when Chime function key is pressed to enable Door Chime. Turns off when pressed again.
  12. OPEN: Used with clock digits 1 and 2 to indicate activated zones (not alarm). Turns on when zones are opened, and 7-segment displays 1 and 2 scroll through violated zones.
  13. AC: Indicates AC power is present at the main panel.
  14. System Trouble: Indicates a system trouble is active.
  15. Night: Indicates panel armed in Night Mode.
  16. Ready Light (green): If on, system is ready for arming. If flashing, Force Arming is enabled, and LED flashes with force armable zones open.
  17. Armed Light (red): If on, system has been armed successfully.
Note: For UL listed installations, zones can only be bypassed manually.

2.2 Keypad Models

Note: If x = 9 (912-919MHz), x=4 (433MHz), or x=8 (868MHz). Only 912-919MHz models are UL/ULC listed.
  • HS2LCD: Alphanumeric LCD keypad
  • HS2LCDP: Alphanumeric LCD keypad with Prox. Tag support
  • HS2ICN: Icon keypad
  • HS2ICNP: Icon keypad with Prox. Tag support
  • HS2LED: LED keypad
  • HS2LCDRFx: Alphanumeric LCD keypad with wireless receiver
  • HS2LCDRFPx: Alphanumeric LCD keypad with wireless receiver and Prox. tag support
  • HS2ICNRFx: Icon keypad with wireless receiver
  • HS2ICNRFPx: Icon keypad with wireless receiver and Prox. tag support
  • HS2LCDWFx: Wireless Alphanumeric LCD keypad
  • HS2LCDWFPx: Wireless Alphanumeric LCD keypad with Prox. Tag support
  • HS2LCDWFPVx: Wireless Alphanumeric LCD keypad with Prox. Tag support & Voice Prompt
  • HS2TCHP: Touchscreen keypad. Refer to the HS2TCHP Touchscreen User Manual; part #: 29009060R001.

3.0 The PowerSeries Neo Security System

The PowerSeries Neo system offers flexibility and convenience. Users should read this manual carefully and receive instruction from their installer on system operation and implemented features. Fill out the "System Information" section with zone information and access codes, and store this manual safely.

Note: The PowerSeries Neo security system includes false alarm reduction features compliant with ANSI/SIA CP-01-2010. Consult your installer for more details.

3.1 General System Operation

The security system consists of a PowerSeries Neo control panel, one or more keypads, and various sensors/detectors. The control panel, containing electronics, fuses, and standby battery, is typically mounted in a utility closet or basement. Keypads, with audible indicators and command entry keys, are located near entry/exit doors. LED keypads have zone and system status lights; LCD keypads have an alphanumeric display. The system is used to send commands and display status. The keypad(s) will be mounted in a convenient location inside the protected premises close to the entry/exit door(s). The security system has several zones of area protection, each connected to one or more sensors (motion detectors, glassbreak detectors, door contacts, etc.). A sensor in alarm is indicated by the corresponding zone lights flashing on an LED keypad or by messages on the LCD keypad.

Note: Only the installer or service professional has access to the control panel.

3.2 Testing your System

Tests all system keypad LEDs, keypad sounders, bells and/or sirens. Weekly testing is essential for proper system function.

IMPORTANT: For UL HOME HEALTH CARE listed applications, the system must be tested weekly without AC power. To remove AC from the control unit, remove the screw from the restraining tab of the plug-in adapter and remove the adapter from AC outlet. After completing the test of the unit using only the battery backup source, reconnect the plug-in adapter and attach the screw through the restraining tab so that the adapter is securely attached to the outlet.
IMPORTANT: If your system fails to function properly, contact your installation company immediately.
IMPORTANT: All smoke detectors must be tested annually by your installer for proper operation.

To Perform a Keypad and Siren Test

  1. From the Ready state, press [*][6] and enter the [Master code] to access User Functions.
  2. Press [04] or use the scroll keys to navigate to "System Test" and press [*]. The system activates all keypad sounders, bells/sirens, and keypad LEDs for two seconds.
  3. To return to the Ready state, press [#].

3.3 Monitoring

The system can transmit alarms, troubles, and emergency information to a central station. If an alarm is initiated by mistake, immediately call the central station to prevent an unnecessary response.

Note: For CP-01 systems, monitoring must be enabled by the installer. The control panel has a 30-second communicator delay, which can be removed or increased up to 45 seconds by the end-user in consultation with the installer.

3.4 Maintenance

Minimal maintenance is required with normal use:

  • Do not wash security equipment with a wet cloth; light dusting with a slightly moistened cloth is sufficient.
  • Use the system test ("Testing Your System") to check battery condition. Standby batteries should be replaced every 3-5 years.
  • For other devices (smoke detectors, passive infrared, ultrasonic, microwave motion, glassbreak detectors), consult the manufacturer's literature for testing and maintenance.

4.0 Arming the System

The PowerSeries Neo system can be armed via a keypad, a 2-way wireless key, or a proximity tag.

4.1 Arming the System (Infinite Exit Delay)

To reduce false alarms, the system notifies of improper exits when arming. Using "Push to Set" or "Final Door Set" starts an infinite exit delay, with the keypad beeping once per second. After opening/closing the final exit door or pressing "Push to Set", the exit delay reduces to a programmable value (typically 10 seconds). During this time, detectors return to normal. If any detectors/zones are open when this time expires, arming is canceled. Re-enter premises, secure open zones, then attempt to arm again.

4.2 Away Arming the System with the Keypad

Away mode arms all perimeter and interior sensors.

To Arm the System in Away Mode

  1. Ensure all windows and doors are closed and the Ready indicator (✓) is on.
  2. To arm using the Away key (?), press and hold for 2 seconds and, if required, enter your [access code] or present your proximity tag.
  3. OR To Quick Arm the system, press [*][0].
  4. If zones are bypassed, the ICN or LED keypads' Bypass LED will light, showing bypassed zone numbers. An LCD keypad displays a warning.
  5. After successful arming:
    • Armed indicator (?) turns on.
    • Ready indicator (✓) remains lit.
    • Exit Delay timer begins counting down.
    • Keypad beeps six times, then once per second until rapid beeping in the final ten seconds.
    • System may be configured for a persistent exit delay that ends only when the exit door is opened/closed or a button is pressed outside the protected premises.

To Cancel Arming Sequence

  1. Enter your [access code] or present your proximity tag to the keypad reader.
  2. Once the exit delay timer expires, arming the system:
    • Ready indicator (✓) turns off.
    • Armed indicator (?) remains on.
    • Keypad stops sounding.
Note: The installer configures the exit delay timer and whether an access code is required for arming.

4.3 Exit Delay Time Restart

If an entry/exit zone is tripped a second time before the exit delay ends, the exit delay time restarts. This can only happen once.

4.4 Alarm Cancel Window

The control panel provides a minimum five-minute period for the user to cancel alarm transmission.

If the programmed alarm transmission delay has expired, canceling an alarm sends a message to the monitoring station. Upon successful transmission, the keypad beeps 6 times.

Note: Must be enabled and configured by installer. For CP-01 systems, alarm transmission delay must not exceed 45 seconds.

4.5 Using 2-way Wireless Keys and Proximity Tags

2-way wireless keys allow users to arm/disarm the system and call for help from close proximity. For enrollment, see "User Labels (LCD keypads only)".

Note: Panic feature not UL evaluated. All wireless key buttons are programmable. Verify functions with installer. Compatible wireless keys provide one bell squawk for arming and two for disarming.

4.5.1 Arming the System with a 2-way Wireless Key

Configured PowerSeries Neo systems can be armed using wireless keys: PG4929/PG8929/PG9929 and PG4939/PG8939/PG9939.

To Arm the System with a 2-way Wireless Key
  • Press the desired Arming mode button anytime the system Ready indicator (✓) is on.

4.5.2 Arming the System with a Proximity Tag

Configured PowerSeries Neo systems can be armed using MPT proximity tags.

To Arm the System with a Proximity Tag
  • Present your Proximity tag to a keypad with a proximity sensor anytime the system Ready indicator (✓) is on.
  • If configured by your installer, enter your access code.

4.6 Disarming the System

System disarming methods vary by configuration:

  • Keypad
  • 2-way wireless key
  • Proximity Tag

To Disarm the System with a Keypad

  1. Enter your [access code] or present your proximity tag anytime the system is armed (Armed indicator ? is on).
  2. If you walk through the entry door, the keypad will beep. Disarm within __ seconds to avoid an alarm condition.

To Disarm the System with a 2-way Wireless Key

  1. Press the disarm button anytime the system is armed (Armed indicator ? is on).
  2. If you walk through the entry door, the keypad will beep. Press the disarm button within __ seconds to avoid an alarm condition.
Note: After disarming with an HS2LCD keypad using a 2-way wireless key, check alarm memory for any alarms during the armed period.

To Disarm the System with a Proximity Tag

  1. Present your Proximity Tag to a keypad with a proximity sensor anytime the system is armed (Armed indicator ? is on). If configured, enter your access code.
  2. If you walk through the entry door, the keypad will beep. Present your Proximity Tag within __ seconds to avoid an alarm condition.
Note: Entry timer duration is programmed by installer.

4.6.1 Disarming Error

If your code is invalid, the system will not disarm and a 2-second error tone will sound. Press [#] and re-enter your access code.

5.0 Emergency Keys

IMPORTANT: EMERGENCY USE ONLY!

Pressing both emergency keys generates a Fire (?), Medical (✚), or Panic (?) Alarm, alerting the monitoring station. For example, pressing both medical alarm keys for 2 seconds displays "Hold down keys for Med. Alarm" on an LCD keypad. The keypad beeps to confirm alarm input acceptance and transmission to the monitoring station.

  • ? Fire Alarm
  • ✚ Medical Alarm
  • ? Panic Alarm
Note: Verify emergency key system equipment with your alarm company. Fire keys can be disabled by the installer. An optional audio verification module allows the monitoring station to open 2-way communication upon alarm notification.

6.0 Access Code Types

The alarm system provides the following user access code types:

Code TypeAdd UserDelete UserArmDisarmAccess CodesUser FunctionsInstaller
MasterAllAllYesYesYesYesNo
UserNoNoYesYesNoNoNo
SupervisorAll but MasterAll but MasterYesYesYesYesNo
DuressNoNoYesYesNoNoNo
One-time userNoNoYes1/dayNoNoNo

Installer and Master codes are system codes that can be changed but not deleted. Other codes are user-defined and can be added or deleted. By default, access codes have the same partition and attribute programming as the code used to program them.

Note: When using 6-digit access codes, minimum 10526 variations per user. No disallowed codes.
  • Master Code: By default, can access all partitions and perform any keypad function. Used to program all access codes, including supervisor and duress codes. Master code is code # [01].
  • User Codes: Used to arm and disarm assigned partitions and access the User Functions menu.
  • Supervisor Codes: Allows additional users to manage Access Codes [*5] or User Functions [*6]. Supervisor codes created by the master code inherit master code attributes. Supervisor codes created by another supervisor code inherit its attributes, except the supervisor attribute. Attributes can be changed after creation. See "Configuring additional User Options".
  • Duress Codes: Used if forced to access keypad under threat. Functions like user access codes but transmit a Duress Report to monitoring station. Cannot access Access Codes [*5], User Functions [*6], or Installer [*8] menus. See "Configuring additional User Options".
  • One Time User Code: Grants one-time access per day (e.g., for cleaning person). Disarm ability resets at midnight or when keyed in by master code user. See "Configuring Additional User Options".

6.1 Adding, Changing and Deleting Access Codes

Each configured user is assigned a number from 01-95. Access codes cannot be duplicated.

To Add or Change User Access Codes

  1. From the desired user, press [*] or [1].
  2. Enter a new 4 or 6 digit access code. After entry, you return to the previous menu. On LCD, flag changes from '-' to 'P'. On ICN/LED, programmed user's digits display. Duplicate codes sound an error tone.

To Delete a User Access Code

  1. From the desired user, press [*] or [1].
  2. Press [*]. The code is deleted, and you return to the previous screen. The flag changes from 'P' to '-'. On ICN/LED, programmed user's digits cease displaying.
Note: Any proximity tags associated with deleted user codes must be re-enrolled.

6.2 Burglary Verification

The Control Panel includes cross zone and sequential detection features requiring two or more zone trips within a given time period to generate a confirmed alarm and immediate police response.

Note: Must be enabled and configured by installer.

6.3 Swinger Shutdown

When enabled, a programmable number of trips will shut down the zone. All burglary zone types have this feature enabled in CP-01 installations.

Note: Must be enabled and configured by installer.

6.4 Call Waiting

A programmable option prevents call waiting from interfering with alarm verification. This option is disabled by default.

Note: Must be enabled and configured by installer.

6.5 Fire Alarm Verification

An option for Fire zones. If configured, when alarm verification conditions are met, the fire alarm sounds and an alarm transmission is sent to the monitoring station.

Note: Must be enabled and configured by installer.

6.6 System Lockout due to Invalid Attempts

If too many invalid access codes are entered, the system can lock out inputs from keypads, wireless/proximity keys, and SMS commands for a specified duration. An error tone sounds when keys are pressed. FMP keys remain active during Keypad Lockout.

Note: Feature and lockout duration must be configured by installer.

6.7 User Labels (LCD keypads only)

Labels are added/edited using a pre-programmed word library.

To Edit a User Label

  1. From the applicable user, press [3] or use scroll keys to "User Labels" and press [*].
  2. Press [*] [*] to enter word library.
  3. Use scroll keys or the [3-digit number] to display the desired word. Press [*] to select.
  4. To enter an additional word, repeat step 3.

Word Library

A comprehensive list of words and their corresponding 3-digit codes for user labels.

#Text#Text#Text#Text#Text#Text
001Aborted041Communicator081Front121Memory161Screen2017
002AC042Computer082Furnace122Menu162Second2028
003Access043Control083Gallery123Monoxide163Sensor2039
004Active044Date084Garage124Mother's164Service204A
005Activity045Daughter's085Gas125Motion165Shed205B
006Alarm046Degrees086Glass126No166Shock206C
007All047Delay087Goodbye127North167Shop207D
008AM048Den088Gym128Not168Side208E
009Area049Desk089Hallway129Now169Siren209F
010Arm050Detector090Heat130Number170Sliding210G
011Armed051Dining091Hello131Off171Smoke211H
012Arming052Disarmed092Help132Office172Son's212I
013Attic053Door093High133OK173Sound213J
014Auxiliary054Down094Home134On174South214K
015Away055Download095House135Open175Special215L
016Baby056Downstairs096In136Opening176Stairs216M
017Back057Drawer097Install137Panic177Stay217N
018Bar058Driveway098Interior138Partition178Sun218Ο
019Basement059Duct099Intrusion139Patio179Supervisory219P
020Bathroom060Duress100Invalid140Pet180System220Q
021Battery061East101Is141Phone181Tamper221R
022Bedroom062Energy102Key142Please182Temperature222S
023Bonus063Enter103Kids143PM183Test223T
024Bottom064Entry104Kitchen144Police184Time224U
025Breezeway065Error105Latchkey145Pool185To225V
026Building066Exercise106Laundry146Porch186Touchpad226W
027Bus067Exit107Left147Power187Trouble227X
028Bypass068Exterior108Level148Press188Unbypass228Y
029Bypassed069Factory109Library149Program189Unit229Z
030Cabinet070Failure110Light150Progress190Up230(Space)
031Camera071Family111Lights151Quiet191West231' (Apostrophe)
032Canceled072Father's112Living152Rear192Window232- (Dash)
033Car073Feature113Load153Receiver193Zone233_ (Underscore)
034Carbon074Fence114Loading154Report1940234*
035Central075Fire115Low155RF1951235#
036Chime076First116Lower156Right1962236:
037Closed077Floor117Main157Room1973237/
038Closet078Force118Master158Safe1984238?
039Closing079Foyer119Mat159Saver1995239
040Code080Freeze120Medical160Schedule2006240

7.0 Trouble Conditions

Trouble Conditions (Level 1) have various trouble types (Level 2), which may relate to a specific zone, module, device, or system equipment (Level 3). The Trouble indicator turns on, keypad beeps every 10 seconds, and pressing [*] silences beeps. View troubles by pressing [*][2]. The Trouble indicator flashes to identify the trouble level (one flash = level 1, two flashes = level 2).

Arming may be impeded by trouble. To override, enter [*][2] and scroll to acknowledge all troubles, then press [*] or enter 999.

Note: Trouble #s identify the number to view trouble. Trouble Notification identifies the range displayed on keypad.
Trouble ConditionTrouble # Level 1DescriptionTrouble TypesTrouble # Level 2Trouble Notification Level 3
Service Required01Assorted Trouble types. Time and Date troubles can be resolved by resetting Time/Date ([*][6][0][1]). For others, call service.Bell Circuit01
RF Jam02
Auxiliary Supply03
Loss of clock04
Output 1 Fault05
Battery Trouble02System detected a battery trouble condition. Call for service.Low Battery (System Label)01n/a
No Battery service (System Label)02n/a
High Current Output Low Battery04Module 1-4
High Current Output No Battery05Module 1-4
Power Supply Low Battery07Module 1-4
Power Supply No Battery08Power supply 1-4
Bus Voltage03Module detected low voltage on its corbus red terminal.HSM2HOST01n/a
Keypad02Keypad 1-16
Zone Expander04Zone expander 1-15
Power Supply05Power supply 1-4
High Current Output06Output terminal 1-4
Output Expander08Output module 1-16
HSM2955 Bus Voltage (Audio Expander)09n/a
AC Troubles04System experiencing loss of power. Call for service. If building/neighborhood lost electrical power, system operates on battery for several hours.Zone01Zone label or 001-128
Siren03Siren 1-16
Repeater04Repeater 1-8
Power Supply05Power supply 1-4
High Current Output06Output terminal 1-4
System Label07n/a
Device Faults05System detected issue with one or more connected devices. Call for service.Gas
Heat
CO
Freeze
Probe Disconnected
Fire
Zone01Zone label or 001-128
Keypad02Keypad 1-16
Siren03Siren 1-16
Repeater04Repeater 1-8
Device Battery06System detected issue with one or more device batteries. For Zone, Keypad, Wireless Key battery troubles, see documentation for changing batteries.Zone01Zone label or 001-128
Keypad02Keypad 1-16
Siren03Siren 1-16
Repeater04Repeater 1-8
User05Wireless key 1-32
Device Tampers07System detected a tamper condition with one or more devices. Call for service.Zone01Zone label or 001-128
Keypad02Keypad 1-16
Siren03Siren 1-16
Repeater04Repeater 1-8
Audio Station05Audio Station 1-4
RF Delinquency08System detected wireless signal interference causing improper system operation. Call for service.Zones01Zone label or 001-128
Keypad02Keypad 1-16
Siren03Siren 1-16
Repeater04Repeater 1-8
Module Supervision09System detected a supervisory trouble condition with one or more modules. Call for service.HSM2HOST01n/a
Keypad02Keypad 1-16
Zone Expander04Zone Expander 1-15
Power Supply05Power supply 1-4
High Current Output06Output terminal 1-4
Output Expander08Output module 1-16
Audio Expander09n/a
Communications11System detected a communication trouble. Call for service.TLM Trouble01n/a
FTC Trouble02Receiver 1-4
SIM Lock03n/a
Cellular04n/a
Ethernet05n/a
Receiver06Receiver 1-4
Supervision Receiver07Receiver 1-4
Alt Comm Fault09n/a
Alternate Communicator FTC10Receiver 1-4
Not Networked12System detected a network trouble condition with one or more modules. If trouble doesn't restore within 20 minutes, call service.Zone01Zone label 001-128
Keypad02Keypad 1-16
Siren03Siren 1-16
Repeater04Repeater 1-8
User05Users 01-95

8.0 Safety Instructions

This equipment is stationary-fixed DIRECT PLUG-IN and must be installed by Service Persons only (those with appropriate technical training). It must be used in a non-hazardous, indoor environment with pollution degree max 2, over voltages category II.

WARNING! This equipment has no mains on/off switch. The direct plug-in power supply's plug is the disconnecting device. Access to the mains plug and socket must never be obstructed.

When using equipment connected to mains and/or telecommunication networks, basic safety instructions must be followed. Refer to product safety instructions and save them.

  • Do not attempt to service this product yourself. Opening the cover may expose you to dangerous voltage. Refer servicing to service persons.
  • Use authorized accessories only.
  • Do not leave or deposit any object on top of the cabinet. The cabinet, as installed on the wall, is not designed to support supplementary weight.
  • Do not touch equipment and connected cables during an electrical storm.
  • Never touch un-insulated wires or terminals unless equipment is disconnected from mains supply and telecommunication network.
  • Ensure cables are positioned to prevent accidents and are not subject to excessive mechanical strain.
  • Do not spill any liquid on the equipment.
  • Do not use the Alarm system to report a gas leak if near a leak.

Contact the distributor/manufacturer for further clarification.

8.1 Regular Maintenance and Troubleshooting

Maintain your Alarm Controller by following manual instructions and product markings. End-user/installer is responsible for disposing of used batteries per local regulations.

8.1.1 Cleaning and Maintenance

  • Clean units with a damp cloth only.
  • Do not wipe front cover with alcohol.
  • Do not use water or any other liquid.
  • Do not use abrasives, thinners, solvents, or aerosol cleaners that may enter holes and cause damage.
  • Use the system test ("Testing Your System") to check battery condition.

Standby batteries should be replaced every 3-5 years. For other system devices (smoke detectors, passive infrared, ultrasonic/microwave motion detectors, glassbreak detectors), consult manufacturer's literature for testing/maintenance.

8.1.2 Troubleshooting

If your Alarm Controller or telephone line has a problem, it will display an error message. Refer to the provided list. Contact your distributor for service if additional help is needed.

Note: No end-user replaceable parts except keypad batteries. Dispose of used batteries per local rules.

This publication covers models x = 9 (912-919MHz UL/ULC systems), 4 (433MHz), or 8 (868MHz).

  • HS2016
  • HS2128
  • HS2032
  • HS2064
  • HS2TCHP
  • HS2LCD
  • HS2LCDP
  • HS2LCDRFx
  • HS2LCDRFPx
  • HS2LCDWFx
  • HS2LCDWFPx
  • HS2LCDWFPVx
  • HS2ICN
  • HS2ICNP
  • HS2ICNRFx
  • HS2ICNRFPx
  • HS2LED

9.0 EULA

IMPORTANT - READ CAREFULLY: DSC Software, purchased with or without Products and Components, is copyrighted and licensed under these terms.

This End-User License Agreement ("EULA") is a legal agreement between You (company, individual, or entity) and Digital Security Controls (DSC), a division of Tyco Safety Products Canada Ltd., the manufacturer and developer. If the SOFTWARE PRODUCT is intended to be accompanied by HARDWARE and is NOT, You may not use, copy, or install it. The SOFTWARE PRODUCT includes computer software, media, printed materials, and online documentation. Any software provided with a separate end-user license agreement is licensed under its terms.

By installing, copying, downloading, storing, accessing, or using the SOFTWARE PRODUCT, You unconditionally agree to this EULA. If You do not agree, DSC will not license the SOFTWARE PRODUCT to You, and You have no right to use it.

SOFTWARE PRODUCT LICENSE

The SOFTWARE PRODUCT is protected by copyright laws and international treaties. It is licensed, not sold.

1. GRANT OF LICENSE

This EULA grants You the following rights:

  • (a) Software Installation and Use: For each license, You may have only one copy installed.
  • (b) Storage/Network Use: The SOFTWARE PRODUCT may not be installed, accessed, displayed, run, shared, or used concurrently on or from different computers ("Device"). If You have several workstations, acquire a license for each.
  • (c) Backup Copy: You may make backup copies, but only one copy per license installed at any time, solely for archival purposes. Except as expressly provided, You may not otherwise make copies, make it available to others, or post it on a server/website.

2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS

  • (a) Limitations on Reverse Engineering, Decompilation and Disassembly: You may not reverse engineer, decompile, or disassemble the SOFTWARE PRODUCT, except as expressly permitted by applicable law. You may not make changes or modifications without DSC's written permission. You may not remove proprietary notices, marks, or labels. Institute reasonable measures for EULA compliance.
  • (b) Separation of Components: The SOFTWARE PRODUCT is licensed as a single product. Its component parts may not be separated for use on more than one HARDWARE unit.
  • (c) Single INTEGRATED PRODUCT: If You acquired this SOFTWARE with HARDWARE, it is licensed as a single integrated product and may only be used with that HARDWARE as set forth in this EULA.
  • (d) Rental: You may not rent, lease, or lend the SOFTWARE PRODUCT, make it available to others, or post it on a server/website.
  • (e) Software Product Transfer: You may transfer all rights under this EULA only as part of a permanent sale or transfer of the HARDWARE, provided You retain no copies, transfer all SOFTWARE PRODUCT (including components, media, printed materials, upgrades, and this EULA), and the recipient agrees to this EULA. If an upgrade, transfer must include all prior versions.
  • (f) Termination: Without prejudice to other rights, DSC may terminate this EULA if You fail to comply. In such event, You must destroy all copies of the SOFTWARE PRODUCT and its components.
  • (g) Trademarks: This EULA does not grant You rights to any trademarks or service marks of DSC or its suppliers.

3. COPYRIGHT

All title and intellectual property rights in the SOFTWARE PRODUCT (including images, photographs, text), accompanying printed materials, and copies are owned by DSC or its suppliers. You may not copy printed materials. All title and intellectual property rights in content accessed through the SOFTWARE PRODUCT are the property of the respective content owner and may be protected by copyright/intellectual property laws. This EULA grants no rights to use such content. All rights not expressly granted are reserved by DSC and its suppliers.

4. EXPORT RESTRICTIONS

You agree not to export or re-export the SOFTWARE PRODUCT to any country, person, or entity subject to Canadian export restrictions.

5. CHOICE OF LAW

This Software License Agreement is governed by the laws of the Province of Ontario, Canada.

6. ARBITRATION

All disputes arising from this Agreement will be determined by final and binding arbitration per the Arbitration Act. Parties agree to be bound by the arbitrator's decision. Arbitration place: Toronto, Canada. Language: English.

7. LIMITED WARRANTY

  • (a) NO WARRANTY: DSC PROVIDES THE SOFTWARE "AS IS" WITHOUT WARRANTY. DSC does not warrant that the software will meet Your requirements or operate uninterrupted/error-free.
  • (b) CHANGES IN OPERATING ENVIRONMENT: DSC is not responsible for problems caused by changes in HARDWARE operating characteristics or interaction with non-DSC-SOFTWARE/HARDWARE PRODUCTS.
  • (c) LIMITATION OF LIABILITY; WARRANTY REFLECTS ALLOCATION OF RISK: In any event, if any statute implies warranties/conditions not stated, DSC's entire liability under any provision of this license agreement is limited to the greater of the amount actually paid by You to license the SOFTWARE PRODUCT and five Canadian dollars (CAD$5.00). This limitation may not apply in jurisdictions not allowing exclusion/limitation of liability for consequential/incidental damages.
  • (d) DISCLAIMER OF WARRANTIES: This warranty contains the entire warranty and is in lieu of all other expressed or implied warranties (including merchantability or fitness for a particular purpose) and all other obligations/liabilities on DSC's part. DSC makes no other warranties, nor assumes/authorizes any other person to modify/change this warranty or assume other warranty/liability.
  • (e) EXCLUSIVE REMEDY AND LIMITATION OF WARRANTY: Under no circumstances shall DSC be liable for any special, incidental, consequential, or indirect damages based on breach of warranty/contract, negligence, strict liability, or any other legal theory. Such damages include, but are not limited to, loss of profits, loss of software/associated equipment, cost of capital/substitute/replacement equipment/facilities/services, downtime, purchasers' time, third-party claims (including customers), and property injury.
WARNING: DSC recommends regular system testing. Despite frequent testing, criminal tampering or electrical disruption can cause the SOFTWARE PRODUCT to fail.

Always obtain the latest User Guide version. Updated versions are available by contacting your distributor.

10.0 Installer Warning

Warning: Please Read Carefully
Note: To Installers: This warning contains vital information. As the only individual in contact with system users, it is your responsibility to bring each item in this warning to the attention of the users of this system.

System Failures

This system is designed to be as effective as possible, but circumstances (fire, burglary, emergencies) may prevent protection. Any alarm system can be compromised or fail due to various reasons, including:

  • Inadequate Installation: A security system must be properly installed for adequate protection. Every installation should be evaluated by a security professional to ensure all access points are covered. Locks/latches on windows/doors must be secure. Walls, ceilings, building materials must be strong enough. Reevaluation is needed after construction. Fire/police department evaluation is highly recommended.
  • Criminal Knowledge: This system has security features effective at manufacture time. Persons with criminal intent may develop techniques to reduce effectiveness. Periodically review and update the system to ensure continued effectiveness.
  • Access by Intruders: Intruders may enter through unprotected access points, circumvent sensing devices, evade detection, disconnect warning devices, or interfere with system operation.
  • Power Failure: Control units, intrusion detectors, smoke detectors, and other devices require adequate power. Battery-operated devices can fail or be improperly charged/installed. AC-powered devices become inoperative during power interruptions. Power interruptions can cause voltage fluctuations damaging electronic equipment. After an interruption, immediately conduct a complete system test.
  • Failure of Replaceable Batteries: Wireless transmitters are designed for several years of battery life, but this varies with environment, usage, and type (humidity, temperature fluctuations). While devices have low battery monitors, they may fail. Regular testing and maintenance ensure good operating condition.
  • Compromise of Radio Frequency (Wireless) Devices: Signals may not reach the receiver due to metal objects near the radio path or deliberate/inadvertent radio signal interference.
  • System Users: A user may be unable to operate a panic/emergency switch due to physical disability, inability to reach the device, or unfamiliarity. All users must be trained in correct alarm operation and response.
  • Smoke Detectors: May not properly alert occupants for various reasons: improper installation/positioning, smoke not reaching detectors (chimney, walls, closed doors), inability to detect smoke from other levels. Fires vary in smoke production/burning rate. Detectors cannot sense all fire types equally well. They may not provide timely warning for fires from carelessness (smoking in bed), explosions, escaping gas, improper flammable material storage, overloaded circuits, children playing with matches, or arson. Even if operating, warning may be insufficient for escape.
  • Motion Detectors: Only detect motion within designated areas as shown in installation instructions. Cannot discriminate between intruders/occupants. Do not provide volumetric area protection. Have multiple beams; motion only detected in unobstructed areas. Cannot detect motion behind walls, ceilings, floors, closed doors, glass partitions, windows. Tampering (masking, painting, spraying lenses) impairs operation. Passive infrared detectors' effectiveness reduces if ambient temperature rises near/above body temperature or from heat sources (heaters, radiators, stoves, barbeques, fireplaces, sunlight, steam vents, lighting).
  • Warning Devices: Sirens, bells, horns, strobes may not warn people or waken sleeping individuals if an intervening wall/door exists or if located on a different level. Audible devices may be interfered with by other noise sources (stereos, radios, televisions, air conditioners, traffic) or may not be heard by hearing-impaired persons.
  • Telephone Lines: If used for alarms, lines may be out of service or busy. Intruders may cut lines or defeat operation.
  • Insufficient Time: System may operate as intended, but occupants may not be protected due to inability to respond timely. If monitored, response may not occur in time.
  • Component Failure: Despite efforts for reliability, system may fail due to component failure.
  • Inadequate Testing: Most problems preventing proper alarm system operation can be found by regular testing/maintenance. The complete system should be tested weekly and after any break-in, attempted break-in, fire, storm, earthquake, accident, or construction activity. Testing includes all sensing devices, keypads, consoles, alarm indicating devices, and other operational devices.
  • Security and Insurance: An alarm system is not a substitute for property or life insurance, nor for prudent actions by occupants to prevent emergencies.

GENERAL WARNING (New Zealand Telecom Network)

This equipment's Telepermit indicates compliance with minimum connection conditions, not endorsement or warranty by Telecom. No assurance of compatibility with other Telepermitted equipment or Telecom services.

  • Reverse Numbering (Decadic Signalling): Decadic signaling is being phased out; DTMF dialing is 100% available and should be used.
  • Line Grabbing Equipment: This equipment performs test calls at pre-determined times, interrupting other calls. Discuss timing with installer. Timing may 'drift'; if inconvenient, discuss with installer, do not report as Telecom Faults Service.
  • D.C. Line Feed To Other Devices: During dialing, this device does not provide DC voltage to the series port connection, potentially causing memory loss for terminal devices (local telephone) connected to T-1, R-1.
  • General Operation (ringer sensitivity and loading): Responds only to Distinctive Alert cadences DA1 and DA2.
  • If problems occur, disconnect the device. If a CPE item connected to a terminal port is connected directly, the user should arrange for repair. If reported as a wiring fault to Telecom and proven due to this product, a call-out charge will be incurred.

11.0 Reference Sheets

Fill out the following information for future reference and store this guide safely.

11.1 System Information

Mark if Buttons are Enabled:

  • [F] FIRE
  • [M] Medical
  • [P] PANIC

Exit and Entry Delay Times:

  • The Exit Delay Time is _______ seconds.
  • The Entry Delay Time is _______ seconds.

11.2 Service Contact Information

Central Station Information:

  • Account #: _______
  • Telephone #: _______

Installer Information:

  • Company: _______
  • Telephone #: _______

Battery Installation / Service Date: _______

IMPORTANT: If you suspect a false alarm signal has been sent to the central monitoring station, call the station to avoid an unnecessary response.

12.0 Access Code and Sensor/Zone information

Master Code [01] : _______

Access Code Reference Sheet

CodeAccess CodeCodeAccess CodeCodeAccess CodeCodeAccess Code
01020304
05060708
09101112
13141516
17181920
21222324
25262728
29303132
33343536
37383940
41424344
45464748
49505152
53545556
57585960
61626364
65666768
69707172
73747576
77787980
81828384
85868788
89909192
939495

Sensor/Zone Information

SensorProtected AreaSensor TypeSensorProtected AreaSensor Type
0102
0304
0506
0708
0910
1112
1314
1516
1718
1920
2122
2324
2526
2728
2930
3132
3334
3536
3738
3940
4142
4344
4546
4748
4950
5152
5354
5556
5758
5960
6162
6364
6566
6768
6970
7172
7374
7576
7778
7980
8182
8384
8586
8788
8990
9192
9394
9596
9798
99100
101102
103104
105106
107108
109110
111112
113114
115116
117118
119120
121122
123124
125126
127128

13.0 Locating Detectors and Escape Plan

This information provides general guidance. Consult local fire codes and regulations for smoke and CO alarm placement and installation.

13.1 Smoke Detectors

Research shows hostile fires generate smoke before detectable heat. Smoke alarms should be installed outside each sleeping area and on every storey.

Additional smoke alarms are recommended for basements, bedrooms (especially smokers), dining rooms, furnace/utility rooms, and unprotected hallways. On smooth ceilings, detectors can be spaced 9.1m (30 feet) apart, but spacing may vary with ceiling height, air movement, joists, uninsulated ceilings. Consult National Fire Alarm Code NFPA 72, CAN/ULC-S553-02 or other national standards.

  • Do not locate smoke detectors at peaked/gabled ceiling tops; dead air space prevents detection.
  • Avoid turbulent airflow areas (near doors, fans, windows); rapid air movement prevents smoke entry.
  • Do not locate detectors in high humidity areas.
  • Do not locate detectors where temperature rises above 38°C (100°F) or falls below 5°C (41°F).
  • Smoke detectors in USA must be installed per Chapter 11 of NFPA 72, National Fire Alarm Code: 11.5.1.1.

Where required by law, approved single/multiple-station smoke alarms shall be installed:

  1. In all sleeping rooms and guest rooms.
  2. Outside each separate dwelling unit sleeping area, within 6.4 m (21 ft) of any door to a sleeping room, measured along path of travel.
  3. On every level of a dwelling unit, including basements.
  4. On every level of a residential board and care occupancy (small facility), including basements but excluding crawl spaces and unfinished attics.
  5. In the living area(s) of a guest suite.
  6. In the living area(s) of a residential board and care occupancy (small facility).

Example Floor Plans for Smoke Detector Placement:

Figure 1: A two-story house layout. Ground Floor shows Kitchen, Living Room, Dining Room, and Bedroom. Second Floor shows two Bedrooms. Smoke detectors are indicated in the hallway outside bedrooms and in the living room/dining room areas.

Figure 2: A two-story house layout. Ground Floor shows Kitchen, Living Room, Dining Room, Family Room, and Bedroom. Second Floor shows two Bedrooms. Smoke detectors are indicated in the hallway outside bedrooms and in the living room/dining room/family room areas.

Figure 3: A two-story house layout with a basement. Ground Floor shows Living Room and Dining Room. Second Floor shows two Bedrooms. Basement is also shown. Smoke detectors are indicated in the hallway outside bedrooms, living room, dining room, and basement.

Figure 3a: A split-level arrangement showing Living Room, Recreation Room, Basement, and Bedroom/Hall areas. Smoke detectors are indicated for better protection in hallways and recreation room, and for minimum protection in the living room and basement.

Figure 4: A diagram illustrating smoke detector placement relative to a ceiling and wall. It shows that a detector is "Acceptable here" on the ceiling 4" (0.1m) from the wall, and "NEVER HERE" closer than 4" (0.1m) to the wall. On the wall, the top of the detector is "acceptable here" 4" (0.1m) to 12" (0.3m) max from the ceiling. Measurements are to the closest edge of the detector.

13.2 Fire Escape Planning

Little time exists between fire detection and it becoming deadly. A family escape plan must be developed and rehearsed.

  1. Every family member should participate in developing the plan.
  2. Study possible escape routes from each house location. Special attention to sleeping quarters, as many fires occur at night.
  3. Escape from a bedroom must be possible without opening the interior door.

Consider the following for escape plans:

  • Ensure all border doors and windows open easily, are not painted shut, and locking mechanisms operate smoothly.
  • If exit is difficult for children, elderly, or handicapped, develop rescue plans. Rescuers must promptly hear the fire warning.
  • If exit is above ground level, provide an approved fire ladder or rope and training.
  • Ground level exits must be clear. Remove snow from patio doors in winter; outdoor furniture/equipment should not block exits.
  • Each person should know the predetermined assembly point (e.g., across the street or at a neighbor's house). Once outside, call the fire department.
  • A good plan emphasizes quick escape. Do not investigate or fight fire, or gather belongings. Once outside, do not re-enter. Wait for fire department.
  • Write down and frequently rehearse the plan. Revise as conditions change (number of people, building construction).
  • Ensure fire warning system is operational via weekly tests. Contact your installer if unsure.

Contact your local fire department for fire safety/escape planning information. Request an in-house fire safety inspection if available.

13.3 Carbon Monoxide Detectors

Carbon monoxide (CO) is colorless, odorless, tasteless, and toxic. CO detectors measure concentration and sound an alarm before harmful levels are reached. Humans are most vulnerable during sleep. CO detectors should be near sleeping areas or on each home level for maximum protection. Figure 5 shows suggested locations.

Do NOT place CO alarms in these areas:

  • Where temperature may drop below -10°C or exceed 40°C.
  • Near paint thinner fumes.
  • Within 5 feet (1.5m) of open flame appliances (furnaces, stoves, fireplaces).
  • In exhaust streams from gas engines, vents, flues, chimneys.
  • In close proximity to an automobile exhaust pipe; this will damage the detector.

Refer to the CO DETECTOR INSTALLATION AND OPERATING INSTRUCTION SHEET for safety and emergency information.

Figure 5: Example Floor Plan for Carbon Monoxide Detector Placement: A two-story house layout with a basement and garage. CO detectors are indicated in bedrooms, kitchen, ground floor hallway, and basement.

14.0 Regulatory Agency Statements

FCC COMPLIANCE STATEMENT

CAUTION: Changes or modifications not expressly approved by Digital Security Controls could void your authority to use this equipment.

This equipment complies with Part 15 of FCC Rules (Class B digital device limits) for residential installations, designed to provide reasonable protection against harmful interference. If interference occurs (radio/TV reception), try: re-orienting antenna, increasing separation, connecting to different circuit. Consult dealer/technician for help. Refer to FCC booklet "How to Identify and Resolve Radio/Television Interference Problems" (Stock # 004-000-00345-4).

Keypads in this manual (HS2016, HS2032, HS2064, HS2128) are compatible with these Control Units.

IMPORTANT INFORMATION

This equipment complies with FCC Part 68 and ACTA requirements (if approved July 23, 2001 or later). A product identifier label is on the side; provide this number to the Telephone Company if requested.

  • Product Identifiers:
  • HS2016: US:F53AL01BHS2128
  • HS2032: US:F53AL01BHS2128
  • HS2064: US:F53AL01BHS2128
  • HS2128: US:F53AL01BHS2128
  • USOC Jack: RJ-31X

Telephone Connection Requirements

A plug and jack connecting this equipment to premises wiring/telephone network must comply with FCC Part 68 and ACTA rules. A compliant telephone cord/modular plug is provided for connection to a compatible modular jack. See installation instructions.

Ringer Equivalence Number (REN)

REN determines the number of devices connectable to a telephone line. Excessive RENs may prevent devices from ringing. Sum of RENs should not exceed five (5.0) in most areas. For products approved after July 23, 2001, REN is part of product identifier (e.g., 03 for 0.3). Earlier products show REN separately.

Incidence of Harm

If this equipment (HS2016, HS2032, HS2064, HS2128) harms the telephone network, the telephone company will notify you. Advance notice may not be practical, but notification will be as soon as possible. You will be advised of your right to file a complaint with the FCC.

Changes in Telephone Company Equipment or Facilities

The Telephone Company may change facilities/equipment/operations/procedures affecting equipment operation. Advance notice will be provided for necessary modifications.

Equipment Maintenance Facility

For repair/warranty information for this equipment (HS2016, HS2032, HS2064, HS2128), contact DSC c/o APL Logistics, 757 Douglas Hill Rd, Lithia Springs, GA 30122. This equipment is not user-repairable.

Additional Information

Connection to party line service is subject to state tariffs. Contact state public utility commission/service commission/corporation commission for info.

Alarm dialing equipment must seize the telephone line and place emergency calls even if the line is in use. It must connect to a properly installed RJ-31X jack electrically in series with and ahead of all other equipment on the same line. Proper installation is depicted in the figure below. Consult your telephone company or a qualified installer for RJ-31X jack and alarm dialing equipment installation.

Diagram Description: Customer Premises Equipment and Wiring: A diagram showing a telephone line from a Network Service Provider's Facilities connecting to a Network Demarcation Point. From there, the line splits to various customer premises equipment: an RJ-31X Jack connected to Alarm Dialing Equipment, which then connects to other devices like a Computer, Telephone, Fax Machine, Answering System, and other Telephones, often via Unused RJ-11 Jacks.

INDUSTRY CANADA STATEMENT

Models HS2016, HS2032, HS2064, HS2128 meet Industry Canada Terminal Equipment Technical Specifications, confirmed by registration number (IC: 160A-HS2128). "IC" before registration number signifies compliance with technical specifications, not approval.

REN for this terminal equipment is 0.1. Sum of RENs for all devices on an interface should not exceed 5.

This product conforms to EMC Directive 2004/108/EC (harmonized standards, article 10(5)), R&TTE Directive 1999/5/EC (Annex III), and LVD Directive 2006/95/EC (harmonized standards).

This product meets Class II, Grade 2 equipment requirements per EN 50131-1:2006 + A1:2009. Suitable for systems with the following notification options:

  • A (two warning devices and internal dialer required)
  • B (self-powered warning device and internal dialer required)
  • C (internal dialer and alternate IP/3G communicator required)
  • D (alternate IP/GSM communicator with encryption enabled required)

PDF preview unavailable. Download the PDF instead.

HS2016-32-64-128 UG v1-1 EN 29009038R002 MadCap Flare V10

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