Manuals+

Kwikset 264 Traditional Electronic Deadbolt

Installation and User Guide

Required Tools

Additional Tools (depending on application)

Kwikset Technical Support

1-800-327-5625

www.kwikset.com

Parts in the Box

1 Prepare the door and check dimensions

If drilling a new door, use the supplied template and the complete door drilling instructions available at www.kwikset.com/doorprep.

A. Door Hole Diameter

Measure to confirm that the hole in the door is 2-1/8 inches (54 mm).

B. Backset Measurement

Measure to confirm that the backset is either 2-3/8 inches (60 mm) or 2-3/4 inches (70 mm).

C. Door Edge Hole

Measure to confirm that the hole in the door edge is 1 inch (25 mm).

D. Door Thickness

Measure to confirm that the door is either 1-3/8 inches (35 mm) or 1-3/4 inches (44 mm) thick.

2 Install the latch and strike

A. Latch Installation

Hold the latch in front of the door hole, with the latch face flush against the door edge.

Check: Is the slotted hole centered in the door hole?

  • YES: No adjustment is required. Proceed to the next step.
  • NO: Rotate the latch face 180 degrees as shown to extend the latch.

Install the latch in the door with the supplied screws.

B. Door Edge Chisel Check

Is the door edge chiseled?

  • YES (Chiseled): Install the latch in the door with supplied screws.
  • NO (Not Chiseled):
    • Optional: Remove the square corner face and replace with a round corner face if needed.
    • Use a flathead screwdriver to lift tabs on the collar of the rectangular face to remove it from the latch.
    • Install the drive-in collar.

C. Strike Installation

Install the strike on the door frame.

Make sure the hole in the door frame is drilled a minimum of 1 inch (25 mm) deep.

D. Drive-in Collar Alignment

Align the tabs on the drive-in collar (A2) with the holes in the latch collar.

Ensure A2 snaps into place.

Ensure the collar snaps into place.

Pull the collar to test for a tight fit.

Install the latch in the door with wood block and hammer if needed.

Important: Make sure the latch bolt is fully retracted (in the unlocked position).

Make sure the slotted hole is at the bottom of the latch.

3 Install exterior assembly

A. Cylinder Installation

Install the cylinder into the exterior assembly.

B. Cable Routing

Route the cable below the latch.

C. Latch Retraction Check

Make sure the latch is fully retracted (in the unlocked position).

D. Torque Blade Orientation

Make sure the torque blade is in the horizontal position.

E. Torque Blade Insertion

Insert the torque blade through the horizontal slot in the latch.

F. Mounting Plate Connection

Push the torque blade through the center hole in the mounting plate and send the cable through the bottom hole.

G. Secure Mounting Plate

Secure the mounting plate with the supplied screws (M 2x).

Keep the plate parallel to the door edge.

H. Key Test

Insert the key and test the latch for smooth operation.

I. Final Latch Check

Remove the key and make sure the latch bolt is still in the unlocked position.

4 Install interior assembly

A. Battery Cover Removal

Remove the battery cover.

B. Battery Installation

Load 4 AA batteries into the interior assembly. For best results, use new, non-rechargeable Alkaline batteries only.

Note: The turnpiece may move on its own.

Ensure correct polarity.

C. Reset Button Press

Press and hold the Reset button on the interior assembly for 5 seconds, until you hear 3 long beeps.

D. Cable Connection

Align the colored edges of the connectors and ensure a tight cable connection.

E. Turnpiece Rotation

Rotate the turnpiece AWAY from the door edge and make sure the latch is fully retracted (in the unlocked position).

F. Interior Assembly Installation

Make sure the torque blade is still in the horizontal position and install the interior assembly.

G. Turnpiece Smoothness Test

Test the turnpiece for smooth rotation.

If the turnpiece doesn't rotate smoothly, repeat steps 4E and 4F, making sure to rotate the turnpiece AWAY from the door edge.

H. Secure Interior Assembly

Secure the interior assembly with the supplied screws (L 3x).

I. Final Latch Check

Reinstall the battery cover and make sure the latch is still in the unlocked position.

5 Set locking and unlocking direction

A. Teach Lock Orientation

While the door is OPEN and UNLOCKED, enter the following code to teach the lock the orientation of the door:

This is your default Programming Code.

  1. Press 0-0-0-0.
  2. Press Kwikset. You will hear one beep.
  3. Press 0.
  4. Press Kwikset.

Note: The keypad will light up in blue when pressed.

B. Latch Bolt Operation

The latch bolt will extend and retract. The lock will beep and the Kwikset button will turn green or red.

  • Green (with 2 beeps): The door has successfully learned the orientation of the door. Continue to step 5C.
  • Red (with 3 beeps): Make sure the door is unlocked and that you are using a fresh set of batteries. Repeat step 5A.

C. Locking the Door

Press the Kwikset button. The latch bolt will extend to lock.

During normal operation, press the Kwikset button to lock the door.

D. Unlocking the Door

Enter the default User Code (1-2-3-4), then press the Kwikset button. The door will unlock.

During normal operation, press the Kwikset button after entering your user code to unlock the door.

It is recommended that you replace the default Programming Code and default User Code with codes of your own. See page 4.

6 Quick Setup and Use

Move swiftly during programming. If no digit is pressed for 10 seconds, the system will time out and you will need to restart the procedure.

A. How to delete all User Codes

CAUTION: A User Code is used to unlock the door, while a Programming Code is a password for making changes to the lock features.

  1. Make sure the lock is unlocked and the door is open.
  2. Enter your Programming Code (for new installation, default is 0-0-0-0).
  3. Press Kwikset. You will hear one beep.
  4. Press 3.
  5. Press Kwikset. You will hear two beeps if successful. If you hear three beeps, it was unsuccessful. Repeat from step 1 slowly.

For a new installation, this will delete the default User Code 1-2-3-4. For subsequent instances, this will delete all User Codes in the lock. Now the lock can only be operated by the key and turnpiece until a new User Code is added in step B.

B. How to add User Codes

A total of 6 User Codes (and a temporary one-time User Code) may be programmed. Do not program a User Code that is the same as your Programming Code.

CAUTION: A User Code is used to unlock the door, while a Programming Code is a password for making changes to the lock features.

  1. Make sure the lock is unlocked and the door is open.
  2. Enter your Programming Code (for new installation, default is 0-0-0-0).
  3. Press Kwikset. You will hear one beep.
  4. Press 1.
  5. Press Kwikset. You will hear one beep.
  6. Enter a new User Code (must be 4-10 digits).
  7. Press Kwikset. You will hear two beeps if successful. If you hear three beeps, it was unsuccessful. Repeat from step 1 slowly.
  8. Test the code: While your door is open, lock it. Wake the screen and touch the random lit digits. Enter your new User Code, then press Kwikset. The door should unlock.

C. How to change your Programming Code

The Programming Code will not unlock your door. It is an added security feature used to set up all functions.

The default Programming Code is 0-0-0-0. It is recommended that you change it to a code of your own.

  1. Make sure the lock is unlocked and the door is open.
  2. Enter your Programming Code (for new installation, default is 0-0-0-0).
  3. Press Kwikset. You will hear one beep.
  4. Press 4.
  5. Press Kwikset. You will hear one beep.
  6. Enter a new Programming Code (must be between 4 and 10 digits).
  7. Press Kwikset. You will hear two beeps if successful. If you hear three beeps, it was unsuccessful. Repeat from step 1 slowly.

7 Additional Programming Features

How to enable/disable Auto-Lock

The Auto-Lock feature automatically re-locks your door 30 seconds after unlocking. This feature is off by default.

  1. Make sure the lock is unlocked and the door is open.
  2. Enter your existing Programming Code.
  3. Press Kwikset. You will hear one beep.
  4. Press 5.
  5. Press Kwikset. You will hear two beeps if successful. If you hear three beeps, it was unsuccessful. Repeat from step 1 slowly.

How to change Auto-Lock time delay

You can set the Auto-Lock time delay between 10 and 99 seconds.

  1. Make sure the lock is unlocked and the door is open.
  2. Enter your existing Programming Code.
  3. Press Kwikset. You will hear one beep.
  4. Press 6.
  5. Press Kwikset. You will hear one beep.
  6. Enter time between 10 and 99 seconds.
  7. Press Kwikset. You will hear two beeps if successful. If you hear three beeps, it was unsuccessful. Repeat from step 1 slowly.

How to enable/disable User Codes

If User Codes are disabled (example: when you go on vacation), the lock can only be operated by the key and turnpiece until they are enabled again.

  1. Make sure the lock is unlocked and the door is open.
  2. Enter your existing Programming Code.
  3. Press Kwikset. You will hear one beep.
  4. Press 8.
  5. Press Kwikset. You will hear two beeps if successful. If you hear three beeps, it was unsuccessful. Repeat from step 1 slowly.

How to mute/unmute lock

If the lock is muted, you will not hear beeping during programming, normal operation, low battery indicators, or system alerts.

  1. Make sure the lock is unlocked and the door is open.
  2. Enter your existing Programming Code.
  3. Press Kwikset. You will hear one beep.
  4. Press 7.
  5. Press Kwikset. You will hear two beeps if successful. If you hear three beeps, it was unsuccessful. Repeat from step 1 slowly.

How to delete individual User Codes

The lock is pre-programmed with a default User Code of 1-2-3-4. It is recommended that you delete this code.

  1. Make sure the lock is unlocked and the door is open.
  2. Enter your existing Programming Code.
  3. Press Kwikset. You will hear one beep.
  4. Press 2.
  5. Press Kwikset. You will hear one beep.
  6. Enter the User Code you wish to delete.
  7. Press Kwikset. You will hear two beeps if successful. If you hear three beeps, it was unsuccessful. Repeat from step 1 slowly.
  8. Test the code: While your door is open, lock it. Enter the User Code, then press the Lock symbol. The door should not unlock.

How to add a one-time User Code

A one-time user code may be used only once, and then it will be deleted immediately after use.

  1. Make sure the lock is unlocked and the door is open.
  2. Enter your existing Programming Code.
  3. Press Kwikset. You will hear one beep.
  4. Press 9.
  5. Press Kwikset. You will hear one beep.
  6. Enter a new User Code (must be between 4 and 10 digits).
  7. Press Kwikset. You will hear two beeps if successful. If you hear three beeps, it was unsuccessful. Repeat from step 1 slowly.

How to restore default settings

This procedure will delete all User Codes associated with the lock, and the default Programming Code (0-0-0-0) and User Code (1-2-3-4) will be restored.

  1. Make sure the door is open and unlocked. Press and hold the Reset button for 5 seconds, until you hear 3 long beeps.
  2. Enter the default Programming Code (0-0-0-0).
  3. Press Kwikset. You will hear one beep.
  4. Press 0.
  5. Press Kwikset. The latch bolt will extend and retract to learn the orientation of the door. If successful, the Kwikset button will flash green and you will hear 2 beeps. If unsuccessful, the Kwikset button will flash red and you will hear 3 beeps (make sure the door is open and unlocked and that you are using a fresh set of batteries).
  6. Test the lock: With the door open and unlocked, press Kwikset. Make sure it locks the door.
  7. Test the default User Code: Enter the default User Code (1-2-3-4), then press Kwikset. Make sure it unlocks the door.

The default Programming Code is 0-0-0-0. It is recommended that you change it to a code of your own.

The lock is pre-programmed with a default User Code of 1-2-3-4. It is recommended that you delete this code.

Troubleshooting

Problem: The lock cannot be locked or unlocked by the keypad.

Solution: Make sure the lock is programmed with at least one User Code and that the User Codes are not disabled. If needed, restore the lock's default settings.

Problem: The keypad doesn't respond when touched (no lights are visible and no beeping is heard).

Solution: Make sure the cables are properly connected, and make sure the batteries are new and installed correctly.

Problem: After the lock has been working normally, the latch bolt locks up and the turnpiece will not rotate.

Solution: Enter your Programming Code, press Kwikset, press 0, then press Kwikset.

System Alerts

Alert Reason Solution
Kwikset button flashes red 3 times with 3 beeps. Door jammed while attempting to lock. Door handing code has not been entered. Manually re-lock door. If needed, reposition strike. Enter door handing code.
Kwikset button flashes red 5 times with 5 beeps. No User Code programmed, or User Codes are disabled. Unsuccessful programming. Program at least one User Code, or re-enable User Codes. Attempt programming procedure again.
Kwikset button flashes red 10 times with 10 beeps. Low battery. Replace batteries.
Incorrect User Code entered. 5 incorrect User Codes entered within one minute. Incorrect User Code entered. Re-enter User Code. Re-enter User Code after 45-second keypad lockout.

Additional Troubleshooting Scenarios

Scenario: The door can be locked with the Kwikset button, but the User Code will not unlock the door.

Solution: Make sure the User Code is correct and that the Kwikset button is pushed after entering the User Code. If the door still won't unlock, use a key to unlock the door. Call technical support for further troubleshooting.

Scenario: When the door is closed and the Kwikset button is pressed to lock the door, the lock beeps 3 times. When the door is open and the Kwikset button is pressed to lock the door, the lock doesn't beep.

Solution: Make sure that the hole in the door frame behind the strike is drilled at least 1 inch (25 mm) deep. Also make sure the strike plate is aligned with the latch bolt. If needed, reposition the strike.

Important Safeguards

  1. Read all instructions in their entirety.
  2. Familiarize yourself with all warning and caution statements.
  3. Remind all family members of safety precautions.
  4. Restrict access to your lock's interior assembly and routinely check your settings to ensure they have not been altered without your knowledge.
  5. Protect your User Codes and Programming Code.
  6. Dispose of used batteries according to local laws and regulations.

CAUTION: Prevent unauthorized entry. This lock has a pre-set User Code and Programming Code. Upon installation and set-up, replace both of these codes with your own. Since anyone with access to the interior assembly can reset the lock and change the User Codes, you must restrict access to the interior assembly and routinely check the User Codes to ensure they have not been altered without your knowledge.

WARNING: This Manufacturer advises that no lock can provide complete security by itself. This lock may be defeated by forcible or technical means, or evaded by entry elsewhere on the property. No lock can substitute for caution, awareness of your environment, and common sense. Builder's hardware is available in multiple performance grades to suit the application. In order to enhance security and reduce risk, you should consult a qualified locksmith or other security professional.

©2018 Spectrum Brands, Inc.

Regulatory Compliance

This product complies with standards established by the following regulatory bodies:

FCC

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

IMPORTANT! Changes or modifications not expressly approved by the manufacturer could void the user's authority to operate the equipment.

Industry Canada

This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

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