Manuals+

Snap-on Diagnostic Software Upgrade 20.2 Pocket Guide

Celebrating a Century of Endless Innovation

Leading the Way in Automotive Intelligence

Snap-on represents a full century of revolutionary product development, engineered repair solutions, and dedicated customer support. With over 35 years of experience, Snap-on is at the forefront of diagnostic solutions.

New Coverage Highlights

New Features

Always...Simpler. Faster. Smarter.

Intelligent Diagnostics

WE'VE GOT AN INTELLIGENT DIAGNOSTICS SOLUTION TO MEET YOUR NEEDS AND YOUR BUDGET

HERE'S ALL OF THE DATA FOR THIS VEHICLE:

HERE'S WHAT YOU SEE WITH INTELLIGENT DIAGNOSTICS:

Intelligent Diagnostics brings speed, certainty, and profitability.

See the demo at diagnostics.snapon.com/iddemo

Must-Have Tools of the Trade

ZEUS® ID by Camera

For stubborn or older vehicles unable to take advantage of Instant ID, ZEUS offers automated VIN identification using the unit's onboard camera. Just aim and it captures the VIN using the barcode and translates it. ID all done. That simple.

Pre- and Post-scan Vehicle System Reports

Speed Approvals, Repairs and Payment

Fast and accurate communications to customers and insurance providers move repairs along faster, speeding the time it takes to finish the job and get paid.

Pre-scan:

Post-scan:

Fast and Convenient Report Communication

Vehicle System Reports may be labeled “Pre-scan” or “Post-scan” by the technician to clearly identify before and after results. Reports are automatically uploaded to the Snap-on Cloud and also can be printed, emailed, or viewed online.

ADAS Recalibration Report

Meet the handy companion report to Pre- and Post-scan reports. After performing one or more recalibrations, the tool generates a report that identifies the vehicle, the system, and date of recalibration. It also provides space to fill in input values and detailed results. Now shops can show complete recalibration for one or many systems on just one report. Available on ZEUS® and VERUS® Edge only.

The Snap-on Cloud

With Wi-Fi and a Snap-on tool with the newest software installed, automatically upload and access images, Vehicle System Reports, and more from the Snap-on Cloud using a smartphone, tablet, or PC.

Categorize

Collaborate

Communicate

SURETRACK® THE FASTEST PATH TO FIXED

Over 40 Million SureTrack® Real Fixes!

New content is continually added, and with the latest software, you instantly access:

Visit www.suretrackblog.com to show customers successful solutions resolved by SureTrack and its community members!

Motorcycle Coverage Now on More Tools

Due to customer requests, Snap-on has expanded motorcycle coverage to more tools.

Get the Snap-on quality and expertise techs already know and trust in auto coverage with motorcycle coverage, to take on bike diagnostic jobs confidently and effortlessly.

Motorcycle coverage optional. Separate adapter purchase required.

On-Tool CTM Courses and Training

Customers can take advantage of hundreds of on-tool training courses on over 70 topics to help techs learn everything they need to know for component testing. These courses range from 5-30 minutes and include Power User Tests, How To's, and more.

New training topics in this release:

Features At-a-Glance

PLATFORM FEATURESZEUS®TRITON-D8®APOLLO-D8™MODIS Edge™SOLUS Legend™ETHOS® EdgeP1000™
INTELLIGENT DIAGNOSTICSXXXXXXX
MOTORCYCLE & AUTOMOTIVE COVERAGEXXXXXXX
<10-SECOND BOOT-UPXXXXXXX
LIVE DATA GRAPHING (SCANNER AND/OR SCOPE)XXXXXXX
FUNCTIONAL TESTS & BI-DIRECTIONAL CONTROLSXXXXXXX
WIRELESS SCANNERX
PERFORMS RELEARNS & INITIALIZATIONSXXXXXXX
SECURE VEHICLE GATEWAY ACCESSXXXXXXX
ETHERNET COMMUNICATIONS SUPPORT WITH ETHERNET ADAPTERXXXXXXX
SURETRACK® EXPERT INFORMATION WITH WI-FI & CURRENT SOFTWAREXXXXX
PRE-/POST-SCAN VEHICLE SYSTEM REPORT OF DIAGNOSTIC RESULTSXXXXX
ADAS RECALIBRATION REPORTX
SNAP-ON® CLOUD AUTO FILE UPLOAD WITH CURRENT SOFTWAREXXXXX
CODE SCAN REPORTXX
CAMERA IDX
INSTANT ID WHEN CONNECTED TO AUTOMOBILEXXXXXXX
OEM TSBS, CAMPAIGNS & RECALLS WITH CURRENT SOFTWAREX
RECORDS ALL PIDS - WHILE ON OR OFF SCREENXXXXXXX
EXCLUSIVE PID TRIGGERXXXXXXX
HOTKEY FOR INSTANT SCREEN SHOTSXXXXXXX
WI-FI ENABLEDXXXXXXX
DATA MANAGER APPLICATION FOR VEHICLE RECORDSX
BUILT IN CAMERAX
OPEN WEB BROWSERX
WIRELESS PRINTINGXX*X*X*X*
SHOPKEY® REPAIR INFORMATION & MANAGEMENT SYSTEM (OPTIONAL)X
HIGH-SPEED LAB SCOPE4-CHANNEL2-CHANNEL2-CHANNEL
IGNITION SCOPE CAPABILITIESXX
FAST-TRACK® GUIDED COMPONENT TESTSXXX
WAVEFORM LIBRARY AND KNOWN GOOD TEST VALUESXXX
ONBOARD CTM TRAINING COURSESXXXXXXX
SOFTWARE SUBSCRIPTIONXXXXXXX
PREPAID SOFTWARE PLAN1YR OR 3YR1YR1YR
ONLINE SOFTWARE UPDATE VIA SHOPSTREAM CONNECTXXXXXXX
OVER-AIR AUTOMATIC SOFTWARE UPDATEXXXXXXX

What You Need to Know About ADAS

What is ADAS?

Commonly referred to as drivers' aids or safety systems, Advanced Driver Assistance Systems (ADAS) create a better driving experience by helping drivers navigate challenges, protect themselves and others from harmful actions and collisions. These systems include, but are not limited to, lane departure warning, collision warning, adaptive cruise control, adaptive light control, automatic braking, automatic parking, and blind spot detection.

Both collision and general repair shops perform common jobs, from windshield replacement, body work, and wheel alignments to everyday component failure and replacement. Shops need to recalibrate these systems to get the vehicle back on the road safely.

What is Needed to Perform ADAS Recalibrations?

Software Options

Intelligent Diagnostics Prepaid Plans

Include complete data services, domestic, Asian, and European coverage, SureTrack®, and online upgrades.

Software Subscription Program

With continuous software upgrades, supplies domestic, Asian, and optional European coverage, plus SureTrack® and online software upgrades. Intelligent Diagnostics-enabled products receive complete data services.

Single Software Upgrade

Offers six (6) months of domestic, Asian, and optional European coverage, plus SureTrack®. For pricing and availability, see pages 19–27.

Have Prepaid Customers With Upcoming Expiring Plans?

Get a jump on it and refer to your Opportunity List in the Franchisee Portal to identify customers with plans expiring in the near future. The list highlights those nearest to expiring and provides a visual of the opportunities to renew in the next 90 days. See pages 28–31 to learn how to renew customers on a new Prepaid Plan or Subscription.

Sell More Software Faster With CE+

You can sell both regular software upgrades and Software Subscription Program enrollments using Chrome Express+. Enjoy the independence and freedom to have an assistant do the selling while you tend to other customers, plus save time and offer customers the ultimate convenience to download and install software 'over the air'. See page 32 for How to Sell with CE+.

Extended Warranty Protection

Snap-on offers peace of mind and protection for some of your customer's most valued business assets – their Snap-on diagnostic tools. Snap-on is proud to offer this comprehensive and flexible extended warranty coverage for an additional 12, 24, or 36 months – it's your customer's choice.

Key Reasons Why the Extended Warranty Program is Right for Your Customer:

The Snap-on Extended Warranty Program is the most comprehensive extended warranty in the business, offering the same complete coverage as the original warranty. Whether customers choose 12, 24, or the 36 month extension, its universal protection remains the same!

Enhanced Coverage

Ethernet Communication

Most Snap-on diagnostic scan tools now offer Ethernet access for those Jaguar, Land Rover, and Volvo models that require it. Ethernet-enabled adapters are required to harness this capability in the tool.

List Price Platforms and Software Upgrades - Intelligent Diagnostics

How to Renew a Prepaid Plan

ZEUS®

  1. Launch ScanBay™ from Chrome and select applicable product or product family.
  2. Boot the diagnostic tool. Insert your ScanBay USB (memory stick), then remove it after the USB stick scans the device and the onscreen “completed” message displays.
  3. Insert the USB stick into your Chrome laptop PC. Follow prompts to see qualifying software.
  4. Select Activate or Upgrade Customer Unit.
  5. Next select Renew Prepaid Plan and change the pricing if needed.
  6. Follow prompts to review and confirm the upgrade, details of the Prepaid Plan Renewal, and the customer's information.
  7. The Prepaid Plan Renewal process is complete. Select Finish to exit and return to Chrome.

TRITON-D8® and APOLLO-D8™

  1. Launch ScanBay™ from Chrome and select All Other Diagnostic Families/Products.
  2. Boot the diagnostic tool, and from the home screen select Tools, then Connect-to-PC. Connect a USB cable between the tool and your Chrome laptop PC.
  3. When Chrome laptop scans the device and displays the message “completed”, follow prompts to see qualifying software.
  4. Select Activate or Upgrade Customer Unit.
  5. Next select Renew Prepaid Plan and change the pricing if needed.
  6. Follow prompts to review and confirm the upgrade, check upgrade details of the Prepaid Plan Renewal, and the customer information.
  7. The Prepaid Plan Renewal process is complete. Select Finish to exit and return to Chrome.

Find detailed instructions available in ScanBay Help or the Franchisee Portal.

How to Enroll an Expiring Prepaid Platform in Subscription

ZEUS®

  1. From Chrome, select Subscription from the Account Type dropdown menu.
  2. Select Yes, when prompted if you would like to start a Subscription.
  3. Select Subscription from the list of promotions displayed.
  4. Launch ScanBay™ from Chrome.
  5. Select applicable product or product family.
  6. Boot the diagnostic tool, then insert your ScanBay USB (memory stick), and remove it after the USB stick scans the device and the onscreen “completed” message displays.
  7. Insert the USB stick into your Chrome laptop PC. Follow prompts to see qualifying software.
  8. Confirm the subscription is for an individual or for a business, select Next to continue.
  9. Read and confirm you have the information listed on the screen before you continue (customer contact information, bank routing numbers, etc.).
  10. Connect the electronic signature pad to your Chrome laptop, then select Next to continue.
  11. Select Renew Subscription and select Next.
  12. Follow prompts to review and confirm the pricing and subscription details. Select Finish to perform the Subscription contract signing.
  13. From your Chrome sales system, select Print Contract.
  14. Complete all the required fields. Make sure to scroll down to view all the fields.
  15. Have the customer sign the contract using the electronic signature pad and select OK to approve. Exit to return to Chrome.

TRITON-D8® and APOLLO-D8™

  1. From Chrome, select Subscription from the Account Type dropdown menu.
  2. Select Yes, when prompted if you would like to start a Subscription.
  3. Select Subscription from the list of promotions displayed.
  4. Launch ScanBay™ from Chrome.
  5. Select All Other Diagnostic Families/Products.
  6. Boot the diagnostic tool, and from the home screen select Tools, then Connect-to-PC. Connect a USB cable between the tool and your Chrome laptop PC.
  7. When Chrome laptop scans the device and displays the message “completed”, follow prompts to see qualifying software.
  8. Confirm the subscription is for an individual or for a business, select Next to continue.
  9. Read and confirm you have the information listed on the screen before you continue (customer contact information, bank routing numbers, etc.).
  10. Connect the electronic signature pad to your Chrome laptop, then select Next to continue.
  11. Select Renew Subscription and select Next.
  12. Follow prompts to review and confirm the pricing and subscription details. Select Finish to perform the Subscription contract signing.
  13. From your Chrome sales system, select Print Contract.
  14. Complete all the required fields. Make sure to scroll down to view all the fields.
  15. Have the customer sign the contract using the electronic signature pad and select OK to approve. Exit to return to Chrome.

Find detailed instructions available in ScanBay Help or the Franchisee Portal.

How to Sell With CE+

Start Here

Download the Snap-on CE+ Scanner app from the Apple app store.

  1. Log into CE+.
  2. Select the customer and start a new order and select account Type: RA, EC, or SUBS.
  3. Connect device.
  4. Launch ScanBay™.
  5. Open the CE+ Scanner app.
  6. Scan the unit's barcode*. Press the Back button on the top left of the screen once the barcode has been scanned successfully.

For Single Software Upgrade

  1. Select the desired software product and any accessories to add to the order.
  2. Once all items are on the order, click Complete Order.

For Software Subscription Program

Enroll New Device

  1. Select the product to be subscribed and any accessories to be added to the order.
  2. Select OK in Data Ready for Contract page to return to the Order and Quote tab.

Complete Enrollment Contract

  1. Select the Complete Order button to navigate to the Subscription tab and review the estimated Monthly Payment. Select the Complete Order button again.
  2. Enter optional Direct Debit information.
  3. Follow prompts to open, review, sign, and complete the Contract (similar to the EC process). Select Submit.
  4. Email SUB Order Receipt and contract copy to the customer.

Complete RA Order

For Enrollment Fee and optional Accessories

  1. See open RA Order containing the Enrollment Fee and any selected accessories. Review, add more items, and select Complete Order.
  2. Complete the “Please have customer enter their initials” screen with your customer.
  3. Email customer the additional RA order receipt.

Email receipts include instructions on how to download the software upgrade using ShopStream Connect or ShopStream Update Tool.

Automated Trade-In Chrome and ScanBay™

CHROME

Remove Original Device from Software Subscription Program and Enroll New Platform in Software Subscription Program

  1. Log into Chrome.
  2. Select the customer, start a new order, and for Trade-In, select previous subscription/Debtor ID in Account Type (SUB – [followed by the current Debtor Number]).

Subscribe New Device

  1. Connect new device.
  2. Launch ScanBay™.
  3. Select the subscription product and any accessories to be added to the order.
  4. In the next windows, follow the prompts to review your selection.
  5. Select Finish to complete the Agreement.

Complete SUB Contract

  1. On the Subscription tab, review the estimated Monthly Payment. Select Print Contract to open and display the Subscription Contract.
  2. Enter optional Direct Debit information.
  3. Follow prompts to open, review, sign, and complete the Contract (similar to the EC process). Click Print/Submit.
  4. Close the contract PDF window.

Programming New Device

  1. Choose the Complete Order button to continue the transaction.
  2. ScanBay wizard screens are displayed. Follow the prompts to complete software programming.

Unsubscribe Old Device

ScanBay will auto-detect and display the platform type and serial number to trade-in.

Complete RA Order

After selecting Finish, you are returned to Chrome where the subscription enrollment fee and accessories for the newly enrolled device are displayed on a separate RA order. Review, add more items, and complete the sale.

Most Important Step

Perform ScanBay Sync to communicate transaction to ScanBay.

Remove Original Device from Software Subscription Program and Place New ZEUS®, TRITON-D8®, or APOLLO-D8™ on Intelligent Diagnostics Plan at Platform Purchase

  1. Log into Chrome.
  2. Select the customer, start a new order, and select RA or EC Account Type.
  3. Launch ScanBay.
  4. Select Product.
  5. Connect new device.
  6. Select Activate or Upgrade option.
  7. Select Data Plan.
  8. Follow ScanBay prompts.
  9. Connect device being traded in to unsubscribe and select Next.
  10. The ScanBay wizard provides prompts to complete the transaction.

Most Important Step

Perform ScanBay Sync to communicate transaction to ScanBay.

Install Software Upgrades Faster

ScanBay™ Software Upgrade using MicroSD Card

For TRITON-D8®, APOLLO-D8™, VANTAGE® Ultra, P1000™ and MODIS™, SOLUS™ and ETHOS® family platforms.

The following instructions describe how to upgrade diagnostic tool software using the tool's MicroSD card and your Chrome/ScanBay laptop.

IMPORTANT! Read Before Proceeding

Upgrade Instructions

  1. Turn off the diagnostic tool.
  2. Remove the MicroSD card from the diagnostic tool by gently pressing it down and then releasing. The card will pop-up and can be removed.
  3. Insert the MicroSD card into the MicroSD-to-SD card adapter.
  4. If required, remove the SD slot protector (simulated card) from the Chrome/ScanBay laptop card slot, then insert the MicroSD-to-SD card adapter (with MicroSD card) into the laptop card slot.
  5. Start ScanBay and complete the software upgrade delivery process.
  6. After the upgrade is complete, remove the MicroSD-to-SD card adapter from the laptop, and remove the MicroSD card from the adapter.
  7. With the diagnostic tool off, insert the MicroSD card into the diagnostic tool.
  8. Connect the AC power supply to the diagnostic tool. The tool will automatically turn on.
  9. Follow the on-screen prompts to complete the upgrade installation process on the diagnostic tool.
  10. If required, reinstall the SD slot protector (simulated card) into the laptop SD card slot to prevent damage.

On-Van Troubleshooting

Check These Quick Tips Before Calling Diagnostic Customer Care Center.

ZEUS®, VERUS® Edge, VERUS PRO

  1. Communication or Software Challenge? Disconnect the scanner or wireless scan module from the vehicle and power off for at least 45 seconds, then reboot the unit.
  2. Other Communication Issues? Try a second DA-4 Cable (except ZEUS). Verify the power LED on the DA-4 Cable is illuminated (does not apply to VERUS). For ZEUS, verify a green LED illuminates when you plug the compact scan module into the OBD connector of the vehicle. Verify vehicle has 12 volt and ground at the correct pin locations (pin #4 is ground and pin #16 is 12 volt on standard 16-pin OBD-II style connectors).
  3. Coverage Verification? Check the software version on the tool and refer to the Vehicle Coverage Guide to verify coverage support of vehicle and system. Find the guide at diagnostics.snapon.com/software.
  4. General Performance Issues? Check for viruses at Snap4help.com/virus (VERUS PRO) or perform a Microsoft Security Essentials scan (VERUS Edge and ZEUS). The VERUS Edge and ZEUS should be rebooted every day (Note: Sleep and Wake is NOT a reboot).
  5. Wireless Scanner Calling for Keys? Verify the wireless scan module is Bluetooth® paired to the scanner. On ZEUS, a blue LED light will blink once the Compact Scan Module has connected to the platform.

TRITON-D8®, APOLLO-D8™, MODIS Edge™, MODIS Ultra™, SOLUS Legend™, SOLUS Edge™, SOLUS Ultra®, ETHOS® Edge, ETHOS PRO, ETHOS Tech, ETHOS Plus, P1000™

  1. Platform or Software Challenge? Disconnect from vehicle, power off for at least 45 seconds, and reboot the unit.
  2. Other Communication Issues? Try a second Data Cable. Verify the power LED on the DA-4, DA-5, and/or Smart Vehicle Interface Cable is illuminated, which indicates the vehicle has 12 volt and ground at the correct pin locations (pin #4 is ground and pin #16 is 12 volt on standard 16-pin OBD-II style connectors).
  3. Coverage Verification? Check the software version on the tool and refer to the Vehicle Coverage Guide to verify coverage support of vehicle and system. Find the guide at diagnostics.snapon.com/software.
  4. Unit is Locked Up or Will Not Power Down? Press and hold the power button until the unit powers down, then reboot. After connecting to the vehicle, wait for a second beep before navigating to the vehicle selection in the scanner.
  5. Correct Connection to Vehicle? Verify the Data Cable or vehicle-specific adapter being used matches what is being requested by the software.

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