Jitterbug Flip

Welcome to the GreatCall Family!

Thank you for choosing the Jitterbug Flip. This Quick-Start Guide will help you get started with your new cell phone through the activation and set up process.

For everything you need to know about your Jitterbug Flip, please reference your User Guide, contained in this package. If you have any questions or need assistance, our award-winning, 100% U.S.-based customer service team stands ready to assist you.

Best Regards,
Your friends at GreatCall

Key Items in Your Jitterbug Box

A visual representation of the items included in your Jitterbug Flip box:

• Jitterbug Flip phone
• Charging Dock
• USB Cable
• Wall Charger

Your Jitterbug Flip

External Components:

• Camera
• Headset Jack
• Outside Display
• USB Connector
• Flash / Flashlight
• Indicator Light
• Dock Connector

Internal Components & Keypad:

• Earpiece Speaker
• Inside Display
• Up/Down Button
• Speakerphone Button
• On/Off Button [⏻]
• YES Button [✔️]
• NO Button [❌]
• Keypad
• 5Star Button [⭐]
• Microphone

Side Components:

• Flashlight Button
• Volume Button
• Battery Cover Release
• External Speaker
• Battery Cover

Activating Your Jitterbug

Depending where your Jitterbug was purchased, your phone may already be activated. The following three easy steps will guide you in powering on your phone for the first time.

STEP 1: Determine where your phone was purchased.

• If you purchased your Jitterbug from GreatCall or firstSTREET, your phone is already activated and you may skip to STEP 3.
• If you purchased your Jitterbug from Amazon, Best Buy, Fry's Electronics, Rite-Aid, Sears, or Walmart, your phone is not yet activated and you will need to continue to STEP 2.

STEP 2: Go online or call to activate your account.

• If you are new to GreatCall, go online at GreatCall.com/Activate to activate your account. You will be asked to enter in your Jitterbug Serial Number which can be found on the included Activation Card or on the side of the retail box. If you do not have Internet access, you can call our Activation Line at (888) 900-1367.
• If your Jitterbug is already activated and you have questions about your phone or service, please call our customer service agents at (866) 482-1424.

STEP 3: Turn on your Jitterbug to complete set up.

Press the On/Off Button [⏻] and your phone will automatically complete the set up process.

This process may take a few minutes and you may notice the phone restart a few times. Once complete, you will see a screen "Phone was set up successfully!"

You're now ready to enjoy the benefits of your easy-to-use Jitterbug phone.

Charging the Battery

We've included a Charging Dock to make it easy for you to always have your Jitterbug fully charged and ready to go.

Charging Using the Charging Dock

1. Plug the smaller end of the USB Cable into the back of the Charging Dock.
2. Plug the larger end of the USB Cable into the Wall Charger.
3. Plug the Wall Charger into a standard wall outlet (110/220 VAC).
4. Place the Jitterbug into the Charging Dock as illustrated.

Your Jitterbug is fully charged when you see "Charging Complete" on the Outside Display.

A visual shows the charging setup: the charging dock connected to the wall charger via a USB cable, and the wall charger plugged into a wall outlet.

Making and Answering Phone Calls

Making a Phone Call

You can dial a phone number directly from almost every screen on your Jitterbug.

1. When you open your Jitterbug, you will hear a dial tone indicating that service is available. If service is not available, there will be no dial tone and you will see "No Service" on the Inside Display.
2. Dial the full ten-digit phone number using the Keypad. You may be required to dial the number "1" first before placing a call in some areas.
3. Press the YES Button [✔️] to place the call.

Answering a Call When Your Jitterbug is Closed

1. Open your Jitterbug when you hear it ring. The ring tone will stop when the phone is opened.
2. A "Connected" message will appear on the Inside Display and the caller's voice can be heard through the Earpiece Speaker.
3. To end the call, press the NO Button [❌] or close your Jitterbug.

Answering a Call When Your Jitterbug is Open

1. When the "ANSWER?" question appears in the Action Line at the bottom of the Inside Display, press the YES Button [✔️] to connect.
2. A "Connected" message will appear on the Inside Display and the caller's voice can be heard through the Earpiece Speaker.
3. To end the call, press the NO Button [❌] or close your Jitterbug.

The 5Star Button

If you have a Health & Safety Package, press the red 5Star Button [⭐] in an uncertain or unsafe situation to be connected to a highly-trained 5Star Agent. The Agent will assess your situation, confirm your location using GPS and connect you to emergency services if you need it.

A simulated screen shows the phone in a calling state: "Calling...", "5Star", and "NO TO HANG UP".