Aqara W500 Floor Heating Thermostat User Manual

Product Introduction

The Aqara W500 Floor Heating Thermostat is a smart thermostat supporting Zigbee and Thread protocols, designed for electric and water heating systems. It features a built-in temperature and humidity sensor, with an option to connect an external NTC floor sensor. The thermostat offers intelligent scheduling, presets, remote control, and energy usage monitoring to enhance energy efficiency and reduce costs. It is compatible with the Matter ecosystem and Aqara Home ecosystem (with an Aqara hub) for a seamless smart home experience with other smart devices.

Compatibility Note: Electric heating devices using only Line (L) and Neutral (N) wires, or water systems with 2-wire normally closed (NC) actuators are compatible.

Display Icons:

• Remote Control ?️
• Parental Lock Enabled ?
• Preset ⚙️
• Heating On ?
• Close to Set Temperature ?️
• Schedule ?
• Manual ✋
• LCD Screen ?️
• Backlight ?
• Signal Strength ?
• Reset ?

Reset Functions:

• Network Configuration Mode: Press and hold for over 5 seconds after double-pressing.
• Factory Reset: Press 10 times.

Button Functions:

• Switch 1 / +: Increase set temperature, cycle through presets forward, increase brightness.
• Switch 2 / o: Access settings (temperature, preset, brightness adjustment).
• Switch 3 / -: Decrease set temperature, cycle through presets backward, decrease brightness.

Room Information:

• Room Temperature / Set Temperature ?️
• Room Humidity ?

Presets: Home, Away, Rest, Sleep, Vacation.

Notes: Requires an Aqara hub. For indoor use only.

Warnings

1. Keep out of reach of children.
2. For indoor use only. Avoid humid environments and outdoor use.
3. Do not expose to water or liquids.
4. Keep away from heat sources.
5. Do not attempt self-repair; contact authorized personnel.
6. Manufacturer is not liable for risks or property loss due to misuse or violation of warnings.

Installation

Installation Method: Recommended to be performed by a certified electrician in compliance with local building codes and regulations.

WARNING: Ensure power is turned OFF at the fuse box or distribution board before wiring. Verify with a tester or multimeter.

NOTE: Avoid installing in high-humidity areas like bathrooms. Proper placement is crucial, away from sunlight and direct heat sources.

1. Remove the existing thermostat.
2. Separate the screen unit from the power unit using a screwdriver. (QR codes for network configuration are in the product manual.)
3. Connect wires to the power unit according to your heating system type:
   • Electric Heating: Connect L, N, and optional NTC sensor.
   • Water Heating: Connect L, N, and optional NTC sensor.
4. Mount the power unit to the junction box using screws and attach the switch frame.
5. Align the pins of the panel unit with the power unit, snap them together, and secure with screws.

Quick Setup

Accessing Aqara Home:

1. Download the Aqara Home app from your app store or by scanning the QR code.
2. Turn on the device. Open the Aqara Home app, tap '+' in the top right corner, and select the device.

Troubleshooting: If pairing fails, ensure the hub is close to the device and try again. A compatible Aqara hub must be within range.

Accessing Other Matter Ecosystems:

1. Method 1: Install a Matter-compatible app and a Thread border router. Turn on the device, scan the Matter QR code (on the product or manual), or enter the setup code to add the device.
2. Method 2: After adding to Aqara Home, go to 'Matter Ecosystem' in settings to sync with platforms like Apple Home or Home Assistant.

For assistance, visit: www.aqara.com/support

How to Use

1. Temperature Fluctuation Range: Set a buffer zone (±0.5~3°C) around the target temperature to prevent frequent cycling of the heating system.
2. Open Window Detection: If the temperature drops by 2°C within 3 minutes (without a sensor), heating pauses for 30 minutes. With a door/window sensor, heating pauses if an opening is detected for over 3 minutes.
3. Intelligent Schedule: Automatically controls heating based on a 7-day schedule with up to 7 time periods per day (minimum 15 minutes each).
4. Manual Control: Manually adjust target temperature or presets. Manual adjustments temporarily override the schedule for 2 hours (customizable in Aqara Home app).
5. Default Presets:
   • Home: Default 26°C (customizable).
   • Away: Default 18°C (customizable).
   • Rest: Default 24°C (customizable).
   • Sleep: Default 20°C (customizable).
   • Vacation: Default 10°C (customizable).
6. Calibration: Adjust built-in or NTC sensor temperature/humidity readings by -5 to +5°C in 0.5°C increments.
7. Floor Overheating Protection: When an NTC sensor is connected, the system defaults to floor overheating protection. If the temperature exceeds 40°C, heating is forced off. The device returns to normal after the alarm is canceled or the temperature drops by 5°C.
8. Screen Brightness: Adjust backlight. The backlight activates when a button is pressed and turns off after one minute of inactivity.

Button Functions / Indicator Light Descriptions

Button Functions:

• Press and hold 'o' for 2 seconds: Turn thermostat ON/OFF.
• Press 'o': Enter settings menu (temperature, preset, brightness). Use '+' and '-' to adjust.
• Press '+' / '-': Adjust target temperature, cycle through presets (forward/backward), or adjust brightness.

Parental Control:

• Activate/Deactivate: Press and hold '+' and '-' simultaneously for 2 seconds. A lock icon ? will appear on the screen when activated.

Switch Temperature Unit:

• Switch: Press '+' and '-' simultaneously to toggle between °F and °C.

Reset and Factory Reset:

• Reset (Network Info): Quickly press 'Reset' twice and hold for over 5 seconds. Removes network info, keeps other settings. Signal icon ? flashes slowly upon completion.
• Factory Reset (All Settings): Quickly press 'Reset' 10 times. Removes all network and configuration info. Signal icon ? flashes slowly upon completion.

Indicator Light Descriptions:

• Signal icon solid: Device pairing.
• Signal icon slow flash: Bluetooth network distribution / Add failed.
• Signal icon fast flash: Added successfully.
• Light icon slow flash for 2s: Searching/Identifying device.
• SET icon slow flash: Setting target temperature.
• Preset icon slow flash: Setting preset.
• Backlight icon slow flash: Setting screen brightness.
• E01: Floor overheating protection.
• E02: Device overheating protection.
• E03: Device overload protection.
• E04: Temperature/humidity sensor malfunction.

*Zigbee protocol: 2-bar signal strength; Thread protocol: 4-bar signal strength.

Product Specifications

• Model: W500 (UT-A01E/UT-A01D)
• Dimensions: 86 x 86 x 46.8 mm (3.39 x 3.39 × 1.8 in)
• NTC Sensor Compatibility: 10kΩ, 50kΩ, or 100kΩ @25°C
• Wireless Protocols: Thread/Zigbee, Bluetooth
• Operating Temperature: 0°C to 40°C (32°F to 140°F)
• Operating Humidity: 0% to 90% RH, non-condensing
• Electrical Parameters: 220-240VAC, 50/60Hz
• Max Resistive Load: 16A, 3600W @230VAC
• Made in: China
• Package Contents: W500 Floor Heating Thermostat x 1, User Manual x 1, Declaration of Conformity x 1, Screw Kit x 1, NTC Sensor x 1

Notes on Trademarks:

• 'Works with Apple' signifies compliance with Apple technology standards. Apple is not responsible for device operation or compliance with safety/legal regulations.
• Bluetooth® word mark and logos are registered trademarks of Bluetooth SIG, Inc. Lumi United Technology Co., Ltd. uses these under license. Other trademarks are property of their respective owners.

Manufacturer: Lumi United Technology Co., Ltd.

Address: Room 801-804, Building 1, Chongwen Park, Nanshan iPark, No. 3370 Liuxian Avenue, Fuguang Community, Taoyuan Residential District, Nanshan District, Shenzhen, China

Customer Support: www.aqara.com/support | support@aqara.com