Hisense AX3120G 3.1.2CH Soundbar with Wireless Subwoofer

Safety Instructions

ATTENTION

RISK OF ELECTRIC SHOCK DO NOT OPEN

NOTICE RISK OF ELECTRIC SHOCK DO NOT OPEN

The lightning bolt symbol with an arrow within an equilateral triangle is intended to alert the user to the presence of uninsulated dangerous voltage within the product's enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.

The exclamation mark within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance instructions in the documentation accompanying the appliance.

1.1 Safety

1. Read these instructions: All safety and operating instructions should be read before the product is used.
2. Keep these instructions: The safety and operating instructions should be kept for future reference.
3. Heed all warnings: All warnings on the appliance and in the operating instructions should be adhered to.
4. Follow all instructions: All operating and use instructions should be followed.
5. Do not use this apparatus near water: The apparatus should not be used near water or moisture, such as in a damp basement or near a swimming pool or the like.
6. Clean only with a dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
9. The apparatus is supplied with a standard power cord and molded plug which must not be modified. If the supplied plug does not fit your wall socket, consult an electrician for replacement of the obsolete socket.
10. Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
11. Use only attachments/accessories recommended by the manufacturer.
12. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart or rack is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.
13. Unplug this apparatus during lightning storms or when unused for long periods.
14. Refer all servicing to qualified personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
15. This unit is a Class II or double insulated electrical appliance. It has been designed in such a way that it does not require a safety connection to electrical earth.
16. Do not place any objects filled with liquid, such as vases, on the apparatus.
17. The minimum distance around the apparatus for sufficient ventilation is 5 cm.
18. Do not impede ventilation by covering the ventilation openings with items such as newspapers, table-cloths, curtains, etc.
19. Do not place any naked flame sources, such as lighted candles, on the product.
20. Batteries shall be recycled or disposed of as per national and local guidelines.
21. Use the apparatus in temperate or tropical climates.

1.2 Warning

• The battery (batteries or battery pack) shall not be exposed to excessive heat such as sunshine or other heat sources.
• Before operating this system, check that its voltage is identical to that of the local power supply.
• Do not place this apparatus near strong magnetic fields.
• Do not place this apparatus on the amplifier or receiver.
• If a solid object or liquid falls into the system, unplug the system and have it checked by qualified personnel before further operation.
• Do not attempt to clean the apparatus with chemical solvents as this may damage the surface. Use a clean, dry, or slightly damp cloth.
• To disconnect the power cord from the wall socket, always pull directly on the plug; never pull on the cord.
• Any changes or modifications to this apparatus not expressly approved by the party responsible for compliance could void the user's authority to operate the apparatus.
• The rating label is affixed to the bottom or back of the apparatus.
• This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body.

Battery Warning

To prevent battery leakage which may result in personal injury, property damage, or damage to the apparatus:

• Install all batteries correctly, matching the + and - as indicated in the battery compartment.
• Do not mix used and new batteries.
• Do not mix alkaline, standard (carbon-zinc), or rechargeable (Ni-Cd, Ni-MH, etc.) batteries.
• Remove batteries when the apparatus is not to be used for a long period.
• Use only batteries of the specified type.
• Do not mix new and used batteries.
• Never attempt to recharge a battery unless it is specifically designed to be rechargeable.

Disposal of this Product: This pictogram indicates that this product should not be disposed of with other household waste throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please use the return and collection systems or contact the retailer where the product was purchased. The retailer may take this product for environmentally safe recycling.

We hereby declare that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Hisense is under license. Other trademarks and trade names are those of their respective owners.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.

Dolby, Dolby Atmos, and the double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation. Manufactured under license from Dolby Laboratories. Confidential Unpublished Works. Copyright © 2012-2021 Dolby Laboratories. All rights reserved.

Simple Setup, One Remote, Quick Settings

Roku, the Roku logo, Roku TV, Roku TV Ready, and the Roku TV Ready logo are trademarks and/or registered trademarks of Roku, Inc. in the U.S. and/or other countries. This product is supported by Roku TV Ready in the U.S., UK, Mexico, and Canada. Countries are subject to change. For the most current list of countries where this product is supported by Roku TV Ready, please email rokutvready@roku.com.

For DTS patents, see http://patents.dts.com. Manufactured under license from DTS, Inc. or DTS Licensing Limited. DTS, DTS:X, Virtual:X, and the DTS:X logo are registered trademarks or trademarks of DTS, Inc. in the United States and/or other countries. © 2021 DTS, Inc. ALL RIGHTS RESERVED.

1.3 Supported Input Audio Formats

✔ : Supported Format. -- : Not Supported Format.

2. Box Contents

• Main Unit
• Wireless Subwoofer
• AC Power Cord (x2) - For UK, Australia, US, EU (plug type varies by region)
• Optical Cable
• HDMI Cable
• Bracket Supports (x2) / Bracket Screws (x2) / Wall Anchors (x2)
• Remote Control / AAA Batteries (x2)
• User Manual / Quick Start Guide

* The number of power cords provided and the plug type vary by region.

* Images, illustrations, and drawings shown in this user manual are for reference only; actual product appearance may vary. Design and specifications are subject to change without notice.

3. Part Identification

3.1 Main Unit

1. Display Window: Shows the current status.
2. Remote Control Sensor: Receives signals from the remote control.
3. Red Standby Indicator: Solid red indicates Standby mode.
4. [Power Button]: Switches the unit between ON and Standby mode.
5. [Source Button]: Selects the playback mode.
6. [VOL+/VOL-] Buttons: Increase/decrease the volume.
7. Wall Mount: Install wall mount screws to the unit's wall mount bracket.
8. HDMI IN Port: Connect HDMI sources, such as a DVD player, Blu-ray Disc™ player, or game console.
9. HDMI OUT (TV eARC/ARC) Port: The port for connecting to a TV. This port supports HDMI eARC/ARC functionality, allowing the soundbar to play audio from the connected TV.
10. USB Port: Insert a USB device to play music.
11. OPTICAL Port: Connects to the OPTICAL OUT port of an external device.
12. AUX Port: Connects an external audio device.
13. AC IN Port: Connect the power cord here.

3.2 Wireless Subwoofer

1. Indicator Light:
   • Fast Blinking: Subwoofer in pairing mode.
   • Solid: Connected/Paired successfully.
   • Slow Blinking: Connection/pairing failed.
2. [PAIR Button]: Press for 2 seconds to clear pairing with a device and enter pairing mode.
3. AC IN Port: Connect the power cord here.

3.3 Remote Control

1. [Power Button]: Switches the unit between ON and Standby mode.
2. [Source Button]: Selects the playback mode.
3. [SURR Button]: Activates/deactivates surround sound.
4. [Bluetooth Button]: Selects Bluetooth mode. Press and hold the [Bluetooth Button] to activate pairing function in Bluetooth mode or to disconnect the existing paired Bluetooth device.
5. [EQ Button]: Selects sound effect: MOVIE/MUSIC/GAME/NEWS/SPORT/NIGHT/AI.
6. [Previous Track Button]/[Next Track Button]: Skips to the previous/next track in Bluetooth/USB mode.
7. [VOL+/VOL-] Buttons: Increase/decrease the volume.
8. [Play/Pause Button]: Play/pause/resume playback in Bluetooth/USB mode. Press and hold the button for 3 seconds to access the setup menu. Confirm a selection.
9. [BASS+/- Buttons]: Adjust the bass level.
10. [TREBLE+/- Buttons]: Adjust the treble level.
11. [DIMMER+/- Buttons]: Adjust the display brightness.
12. [Mute Button]: Mutes or resumes the volume.

4. Preparations

4.1 Prepare the Remote Control

The remote control allows you to operate the unit from a distance.

• Even though the remote control operates within the effective zone of 19.7 feet (6 m), the remote control commands may be disturbed if there are obstacles between the unit and the remote control.
• If the remote control is operated near other products that generate infrared rays or if other infrared-ray remote control devices are used nearby, it may operate incorrectly. Likewise, other products may operate incorrectly.

4.2 Replace the Remote Control Batteries

1. Press and slide the rear cover to open the remote control's battery compartment.
2. Insert two AAA batteries. Ensure the (+) and (-) ends of the batteries match the (+) and (-) ends indicated in the battery compartment.
3. Close the battery compartment cover.

Battery Precautions:

• Ensure batteries are inserted with correct polarity (+ and -).
• Use batteries of the same type. Never use different types of batteries together.
• Rechargeable or non-rechargeable batteries can be used. Refer to the precautions on their labels.
• Be careful of your fingernails when removing the battery compartment cover and batteries.
• Do not drop the remote control.
• Do not let anything strike the remote control.
• Do not spill water or liquid on the remote control.
• Do not place the remote control on a wet object.
• Do not place the remote control under direct sunlight or near excessive heat sources.
• Remove the batteries from the remote control when it is not used for a long period, as corrosion or battery leakage may occur, resulting in personal injury, property damage, or fire.
• Do not use batteries other than those specified.
• Do not mix new batteries with used batteries.
• Never recharge a battery unless you are sure it is a rechargeable battery.

4.3 Placement and Mounting

Placement:

A. If your TV is placed on a table, you can place the unit on the table directly in front of the TV stand, centered with the TV screen.

B. If your TV is mounted on a wall, you can install the unit on the wall directly below the TV screen.

Note: The unit must be placed to avoid blocking the TV’s signal receiver. Otherwise, the TV remote control will not function.

4.4 Wall Mounting the Soundbar

Notes:

• Installation should be performed by qualified personnel. Incorrect mounting may result in injury and property loss (if you intend to install this product yourself, you must check for the presence of installations such as electrical wiring and plumbing that may be inside walls). It is the installer's responsibility to verify that the wall will safely support the total load of the unit and wall mounts.
• Additional tools (not included) are required for installation.
• Do not overtighten screws.
• Keep this manual for future reference.
• Use an electronic detector to check the type of wall before drilling and mounting.

WARNING: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions.

Suggested wall mounting height: ≤ 1.5 meters (approx. 5 feet).

Diagram Description: A diagram shows a soundbar mounted on a wall. Dimensions indicate a length of 770 mm / 30.3 inches.

5. Connections

5.1 Dolby Atmos®

Dolby Atmos® provides an immersive listening experience by moving sound around you in three-dimensional space, with all the richness, clarity, and power of Dolby sound. For more information, visit dolby.com/technologies/dolby-atmos.

5.2 DTS:X

DTS:X: Object-based audio is no longer limited by fixed speaker positions or specific channel signals.

Using Dolby Atmos®/DTS:X

Dolby Atmos®/DTS:X is available in HDMI eARC/ARC mode. For connection details, refer to “HDMI Connection”.

1. To use Dolby Atmos®/DTS:X mode, your TV must support Dolby Atmos®/DTS:X or HDMI audio passthrough.
2. Ensure “Bitstream”, “RAW”, or “No Encoding” is selected for bitstream in the audio output of the connected external device (e.g., Blu-ray DVD player, TV, etc.).
3. When accessing Dolby Atmos/DTS:X/Dolby Digital/PCM format, the soundbar will display DOLBY ATMOS/DTS:X/DOLBY AUDIO/PCM AUDIO.

5.3 Using the HDMI Port

Some 4K HDR TVs require HDMI input or picture settings to be configured for HDR content reception. For details on HDR display, please refer to your TV’s instruction manual.

Using the HDMI port to connect the soundbar to an AV device or TV:

Method 1: Standard HDMI

- If your TV is not HDMI ARC compatible, connect your soundbar to the TV via a standard HDMI connection.

1. Use an HDMI cable to connect the HDMI OUT (eARC/ARC) port of the soundbar to the HDMI IN port of the TV.
2. Use an HDMI cable to connect the HDMI IN port of the soundbar to your external devices (e.g., game consoles, DVD and Blu-ray players).

Method 2: eARC/ARC (Audio Return Channel)

The eARC/ARC (Audio Return Channel) feature allows you to send audio from your ARC-compatible TV to your soundbar through a single HDMI connection. To use the ARC feature, please ensure your TV is ARC and HDMICEC compatible, and set it up accordingly. When properly set up, you can use the TV remote control to adjust the soundbar’s volume (VOL +/- and MUTE).

• Connect the HDMI cable from the unit’s HDMI OUT (TV eARC/ARC) port to the HDMI port of your ARC-compatible TV. Then press the [Source Button] on the remote to select HDMI eARC.

Tips:

• Your TV must be compatible with HDMICEC and ARC functions. HDMICEC and ARC functions must be enabled.
• The method of setting HDMICEC and ARC functions may vary from TV to TV. For more details on the ARC function, please refer to your TV’s manual.
• ARC only works with HDMI ARC compatible devices and with an HDMI 1.4 (or higher) cable.

5.4 Using the OPTICAL Port

- Connect an OPTICAL cable to the OPTICAL OUT port of your TV, then connect the cable to the OPTICAL port of the unit.

5.5 Connecting to the AUX Port

A. Use an RCA to 3.5mm audio cable to connect the TV’s audio output jack to the unit’s AUX port.

B. Use a 3.5mm to 3.5mm audio cable to connect the TV or external audio device’s AUX jack to the unit’s AUX port.

5.6 Power Connection

Diagram Description: Images show different regional power plugs (UK, EU, US, Australia) connected to the AC IN ports of the soundbar and subwoofer.

• Soundbar: Plug the power cord into the unit’s AC IN port and then into the mains socket.
• Subwoofer: Plug the AC power cord into the subwoofer’s AC IN port, and then into a mains socket.

* The number of power cords provided and the plug type vary by region.

5.7 Pairing with the Subwoofer

Automatic Pairing

The subwoofer and soundbar pair automatically when both units are plugged into the mains sockets and powered on. No cable is needed to connect the two units.

• Determine the status by the indicator on the wireless subwoofer.

LED Indicator Status:

• Fast Blinking: Subwoofer in pairing mode.
• Solid: Connected/Paired successfully.
• Slow Blinking: Connection/pairing failed.

NOTES:

• Do not press the PAIR button on the back of the subwoofer unless for manual pairing.
• If automatic pairing fails, manually pair the subwoofer with the main unit.

Manual Pairing

1. Ensure all cables are connected properly and the main unit is in standby mode.
2. Press the [Power Button] on the main unit or remote to turn on the main unit.
3. Press the [Source Button] on the main unit or remote for 3 seconds to enter pairing mode. The display will show “SW Pairing”.
4. Press and hold the PAIR button on the back of the subwoofer for two seconds. The subwoofer will enter pairing mode and its indicator will blink rapidly.
5. Once the wireless connection is established, the pairing indicator lights will turn solid, and the main unit’s display will show “SW IN”.
6. If the pairing indicator blinks slowly, the wireless connection has failed. Unplug the subwoofer’s cable, then plug the main cable back in after 3 minutes. Repeat steps 1 to 4.

NOTES:

• If the wireless connection fails, check for conflicts or strong interference (e.g., interference from an electronic device) around the location. Eliminate these conflicts or strong interferences and repeat the above procedures.
• The subwoofer should be within 6 m (18 ft) of the soundbar in an open location.
• If the main unit is in ON mode and not connected to the subwoofer, the subwoofer indicator will blink slowly. Follow steps 1 to 4 above to pair the subwoofer with the main unit.

6. Basic Operation

6.1 Standby/On

When you connect the main unit to the mains socket for the first time, it is in standby mode.

• Press the [Power Button] on the main unit or remote to turn on the main unit.
• Press the [Power Button] again to return the unit to standby mode.
• Unplug the mains plug from the power outlet if you want to turn off the unit completely.

6.2 Auto Standby/Auto Wake Function

• [Auto Standby]: Your soundbar is programmed to automatically enter standby mode when no sound is detected for 15 minutes. This can happen, for example, during a playback pause or if the soundbar is accidentally left on.
• [Auto Wake]: If a TV or external device is connected (HDMI IN/HDMI ARC/HDMI eARC/OPTICAL/AUX modes), the unit will automatically turn on when the TV or external device is turned on.

To disable this function:

1. In ON mode, point the remote control at the soundbar and press and hold the [Play/Pause Button] for 3 seconds to open the menu. The unit’s display will scroll “MENU”.
2. Press the [Source Button] 6 times consecutively; the display will show: Auto Wake [ON / OFF]. Or press the [Source Button] 7 times consecutively; the display will show: Auto Standby [ON / OFF].
3. Select the content using the VOL+/- buttons on the remote control, then press the [Play/Pause Button] to confirm your selection and exit the settings.
4. Repeat these steps to turn the function “ON” and “OFF”.

6.3 Mode Selection

• Press the [Source Button] on the unit or remote control multiple times to select HDMI eARC/HDMI ARC, HDMI IN, OPTICAL, AUX, USB, BT (Bluetooth) mode.
• Press the [Bluetooth Button] on the remote control to select BT (Bluetooth) mode.
• The selected mode will be displayed on the screen.

6.4 Adjust Bass and Treble Levels

• Press the [BASS+/- Buttons] on the remote control to adjust the bass level (Bass +5/Bass -5).
• Press the [TREBLE+/- Buttons] on the remote control to adjust the treble level (Treble +5/Treble -5).

6.5 Activate/Deactivate Surround Sound

• Press the [SURR Button] on the remote control to activate surround sound. Press this button again to deactivate surround sound.

6.6 Adjust Soundbar Volume

Press the +/- buttons on the unit or the VOL+/VOL- buttons on the remote control to adjust the volume. If you wish to mute the sound, press the [Mute Button] on the remote control. Press the [Mute Button] again or press the VOL+/VOL- buttons to resume normal listening.

In USB mode, press or [Previous Track Button]/[Next Track Button] to resume normal listening.

In BT mode, only the volume buttons of the connected phone can resume normal listening.

6.7 Brightness Adjustment

• Press the [DIMMER+/- Buttons] on the remote control to select the brightness level.

6.8 Select Equalizer (EQ) Effect

• While playing, press the [EQ Button] on the remote control to select the desired preset equalizer: MUSIC, MOVIE, NEWS, SPORT, NIGHT, GAME, AI, EQ.

6.9 Audio Delay (AV SYNC) Adjustment

Video image processing may sometimes take longer than audio signal processing. This is called “delay”. The audio delay function is designed to remedy this delay.

• Adjust the audio delay; this function is only available for the current playback mode. (As specified in the HDMI ARC audio delay mode, the delay mode is only available for HDMI ARC).
• By default, the audio delay is set to 00.

1. In ON mode, press and hold the [Play/Pause Button] for 3 seconds to open the menu, then press the [Source Button] 9 times consecutively. The unit’s display will scroll “LT 00”.
2. Press the VOL+/- buttons to achieve a 10 ms frequency jump to adjust the delay. Set a delay of maximum 200 ms.
3. Press the [Play/Pause Button] or wait 10 seconds to exit.

Tips:

• Adjustment range: [00 ~ 200 ms].
• The audio delay setting is only valid for digital audio (e.g., HDMI IN, HDMI ARC, HDMI eARC, OPTICAL).

7. DTS:X Operation

7.1 DRC/Dialogue Control/Neural:X/Virtual:X Features

DTS:X® technologies provide users with multi-channel virtual surround effects, creating an immersive audio volume.

• In ON mode, point the remote control at the soundbar and press and hold the [Play/Pause Button] for 3 seconds to open the menu.
• The unit’s display will scroll “MENU”.

DRC Level Setting:

• Press the [Source Button] 10 times consecutively; the display will show: DRC 0/1/2.

Dialogue Control Level Setting:

• Press the [Source Button] 11 times consecutively; the display will show: DCL 0/1/2/3/4/5/6.

Neural:X Setting:

• Press the [Source Button] 12 times consecutively; the display will show: Neural X ON/OFF.

Virtual:X Setting:

• Press the [Source Button] 13 times consecutively; the display will show: VIRTUAL X ON/OFF.

Note: The above operations are mainly for DTS compliance requirements and only the Virtual:X setting is open to the consumer.

8. Using HDMI eARC/HDMI ARC, HDMI IN, OPTICAL, AUX Sources

1. Ensure the unit is connected to the TV or an audio device.
2. Press the [Source Button] on the unit or remote control multiple times to select HDMI eARC/HDMI ARC, HDMI IN, OPTICAL, AUX, USB, BT (Bluetooth) mode.
3. Use your audio device directly for playback functions.
4. Press the VOL +/- buttons to adjust the volume to your desired level.

Tips:

• The unit may not be able to decode all digital audio formats from the input source. In such cases, the unit will not produce any sound. This is NOT a defect. Ensure the audio setting of the signal source (e.g., TV, game console, DVD player, etc.) is set to PCM or Dolby Digital (refer to the signal source device’s user manual for audio setting details) with HDMI eARC/OPTICAL input.

When selecting a different audio format, the unit will display the following:

9. Bluetooth Operation

9.1 Pairing Bluetooth-Enabled Devices

The first time you connect your Bluetooth device to this player, you need to pair your Bluetooth device with this player.

Notes:

• The operating distance between this player and a Bluetooth device is approximately 8 meters (26 feet) (with no object between the Bluetooth device and the unit).
• Before connecting a Bluetooth device to this unit, ensure the device’s capabilities.
• Compatibility with all Bluetooth devices is not guaranteed.
• Any obstacle between the unit and a Bluetooth device may reduce the operating distance.
• If the signal strength is weak, the device may disconnect but it will automatically switch to pairing mode.

1. In ON mode, press the [Source Button] on the unit or the remote control multiple times to select Bluetooth mode. “NO BT” will be displayed if the device is not paired to any Bluetooth device.
2. Turn on your Bluetooth device and select the search mode. “Hisense AX3120G” will appear in your Bluetooth device list.
   • If you cannot find the device, press and hold the [Bluetooth Button] in BT mode for 2 seconds to make it discoverable. The display will show “BT Pairing” and you will hear the unit’s prompt tone.
3. Select “Hisense AX3120G” from the pairing list. When the pairing is successful, the unit will emit a sound and the display will show “BT_IN”.
4. Listen to music from the connected Bluetooth device.

Tips:

• Enter “0000” as the password if applicable.
• If no other Bluetooth device is paired with the player within 2 minutes, the player will re-establish the previous connection.
• The player will also disconnect when your device moves out of the operating range.
• If you want to reconnect your device to this player, place it within the operating range again.
• If the device is moved beyond the operating range, and you place it back within the operating range, please ensure it is still connected to the player.
• If the connection is lost, follow the instructions above to pair your unit with the player again.

9.2 Listening to Music from a Bluetooth Device

• If the connected Bluetooth device supports the Advanced Audio Distribution Profile (A2DP), you can listen to music stored on the device on the soundbar.
• If the device also supports the Audio/Video Remote Control Profile (AVRCP), you can use the player’s remote control to control playback (if it supports AVRCP).

1. Pair your device with the player.
2. Play the music stored on your device (if it supports A2DP).
3. Use the provided remote control to control playback (if it supports AVRCP).

• [Play/Pause Button]: Start, pause, or resume playback.
• [Previous Track Button]/[Next Track Button]: Skip to the previous or next page.

To disconnect the Bluetooth function, you can:

• Switch to another function of the unit.
• Turn off the BT function of your Bluetooth device. The Bluetooth device will be disconnected from the unit after the voice prompt.
• Press and hold the [Bluetooth Button] for 2 seconds.

10. USB Operation

1. Insert the USB device.
2. Press the [Source Button] on the unit or remote control multiple times to select USB mode.
3. During playback:
   • [Play/Pause Button]: Start, pause, or resume playback.
   • [Previous Track Button]/[Next Track Button]: Skip to the previous or next page.

Tips:

• The unit may support USB devices with up to 32 GB of memory.
• This product may not be compatible with certain types of USB storage devices.
• If you use a USB extension cable, a USB hub, or a USB multi-card reader, the USB storage device may not be recognized.
• Do not remove the USB storage device during file playback.
• The built-in full-speed USB host for USB applications must not exceed 6.5 Mbps.
• For FLAC files, the maximum block size 8107/8109 can support up to 4608.

Supported USB Formats:

• Only the FAT 32 USB type format is supported for connection to the USB storage device.
• For *.ogg audio files, you will find unsupported formats below:
  • 1). block size 0 < 64 block size 0 > 2048;
  • 2). block size 1 < 64, block size 1 > 4096;
  • 3). codebook counter > 64;
  • 4). codebook entry > 640;
  • 5). floor counter > 4;
  • 6). floor type 0;
  • 7). residua counter > 4;
  • 8). dimension !=2;
  • 9). mapping counter > 2;
  • 10). mode counter > 2.
• For FLAC files, the maximum block size 8107/8109 can support up to 4608.

11. Setup Menu

1. In ON mode, press and hold the [Play/Pause Button] for 3 seconds to open the menu.

2. Select content using the [Previous Track Button]/[Next Track Button].

3. Modify initial values of each setting using the VOL+/- buttons.

4. Press the [Play/Pause Button] to confirm your selection and exit settings.

If no button is pressed within 10 seconds, the system will automatically exit the menu.

12. Troubleshooting

To keep the warranty valid, never attempt to repair the system yourself. If you encounter problems while using this unit, check the following points before calling for service.

No Power

• Ensure the unit’s AC power cord is properly plugged in.
• Make sure there is power at the AC outlet.
• Press the standby button to turn on the unit.

Remote Control Not Working

• Before pressing any playback key, please select the proper source first.
• Reduce the distance between the remote control and the unit.
• Check that the batteries’ polarity (+/-) is correctly observed.
• Replace the batteries.
• Aim the remote control directly at the sensor located on the front of the unit.

No Sound

• Ensure the unit is not muted. Press the [Mute Button] or VOL+/VOL- to resume normal listening.
• Press the [Power Button] on the unit or remote to put the soundbar into standby mode. Then press the [Power Button] again to activate the soundbar.
• Unplug the soundbar and subwoofer from the mains socket, then plug them back in. Turn on the soundbar.
• Ensure the audio setting of the input source (e.g., TV, game console, DVD player, etc.) is set to PCM or Dolby Digital when using a digital connection (e.g., HDMI, OPTICAL).
• The subwoofer is out of range, please move the subwoofer closer to the soundbar. Ensure the subwoofer is within 5m (16ft) of the soundbar (closer is better).
• The soundbar may have lost connection with the subwoofer. Re-pair the units by following the steps in the “Pair the Wireless Subwoofer to the Main Unit” section.
• The unit may not be able to decode all digital audio formats from the input source. In such cases, the unit will not produce any sound. This is NOT a defect. The unit is not muted.

Cannot Find This Unit’s Bluetooth Name on My Bluetooth Device

• Ensure the Bluetooth function is turned on your Bluetooth device.
• Make sure the unit is paired with your Bluetooth device.

The Unit Automatically Turns Off After 15 Minutes of Inactivity. (ERPII Standard Requirement for Energy Saving)

• When the unit’s external input signal level is too low, the unit will automatically turn off after 15 minutes. Please increase the volume of your external device.
• For more information on network equipment, see https://hisense.fr/cat-produits/barres-de-son/

Subwoofer is inactive or the subwoofer indicator light does not light up.

• Please unplug the power cord from the mains socket and plug it back in after 4 minutes to reset the subwoofer.

13. Specifications

Compliance and Warnings

WARNING: This product can expose you to chemicals, including lead, which is known to the State of California to cause cancer. For more information, go to: www.P65Warnings.ca.gov.

FCC REGULATIONS (For US Customers)

NOTES:

• This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
• However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Shielded cables must be used with this equipment to ensure compliance with FCC Class B limits for operation of the device.

Industry Canada Notice: CAN ICES-3(B)/NMB-3(B)

This license-exempt transmitter/receiver contained in this device complies with CNR d’Innovation, Sciences et Développement économique Canada applicable to licence-exempt radio apparatus. Operation is subject to the following two conditions: 1. The device must not cause interference. 2. The device must accept any radio interference, including interference that may compromise its operation.

Warning:

• This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body.
• Changes or modifications to this apparatus not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.