Stack-On Personal Fireproof Safes with Electronic Lock

Owner's Manual

Introduction

This manual provides instructions for Stack-On Personal Fireproof Safes with Electronic Lock, models PFS-012-BG-E, PFS-016-BG-E, and PFS-019-BG-E.

Important Information:

Record the serial number from the tag on the back of the safe or from the tag on the inside of the lock cover plate on the front of the safe.
Record your combination number.
Keep keys and combination in a secure place away from children.
WARNING: Keep your safe closed and locked at all times when not in use.
DO NOT STORE THIS DOCUMENT, KEYS, OR YOUR COMBINATION INSIDE THE SAFE.
Do not store electronic media, computer disks, audio-visual media, or photographic negatives in this safe, as these materials will not survive the rated internal temperature of the safe and may be damaged or destroyed.
For jewelry with moving parts, storage in an airtight container prior to storing in the safe is recommended.
Do not store pearls in this safe. The internal temperature can reach up to 350°F, which can damage pearls at much lower temperatures.
Stack-On Products Co. is not responsible for damage or loss of items placed in this safe due to moisture.
This safe must be mounted to a wall stud and floor or a permanent shelf. Failure to do so will compromise the safety and security of the safe.

Owner's Manual Overview

Serial #: [Placeholder for Serial Number]

Your Electronic Combination #: [Placeholder for Combination]

California Proposition 65 Warning: This product can expose you to chemicals including Di(2-ethylhexyl) phthalate (DEHP) which is known to the State of California to cause cancer and birth defects or other reproductive harm. For more information, visit www.P65Warnings.ca.gov.

Register Your Product: For warranty and customer support, please register your product at www.Stack-On.com/product-registration.

Tools Needed:

Flat Head Screwdriver
10 mm Socket Wrench
Drill
3/8" Drill Bit
3/16" Drill Bit

Hardware Included:

(4) M6 x 50 mm (2" long) Lag Screws
(4) Washers
(4) Plastic Masonry Anchors

Getting Started

Step 1: Open the Safe with the Key

You will need to open the door with the key to install batteries. Batteries are included and located inside the safe.

To open the door with the key, first remove the lock cover from the front of the faceplate using a thin flathead screwdriver.

Step 2: Insert and Turn Key

Insert the key and turn counterclockwise.

Step 3: Open the Door

Hold the key in the open position and turn the knob clockwise to open the door. Locate the batteries inside the safe and follow the next page for installation.

The key is provided in case you lose or forget your security code or the batteries run low. If you lose your key, a replacement can be purchased by referencing the serial number located under the removable lock cover. See the end of this instruction for details on replacement keys.

Battery Installation and Replacement

Step 1: Access Battery Compartment

To install or replace batteries, open the battery compartment on the back of the door by pushing the battery cover plate in the direction of the arrow. Install all new batteries as shown.

Do not mix old and new batteries. Do not mix alkaline, standard, or rechargeable batteries.

Step 2: Remove Battery Carriage

Remove the battery carriage from its housing.

Step 3: Install Batteries

Ensure the battery carriage is in the correct orientation. This safe uses 4 AA batteries, which typically last about 1 year under normal use. A low battery condition is indicated by a flashing yellow light on the faceplate when you start to enter your code.

Step 4: Replace Battery Cover

Replace the battery cover as shown. Position it in the middle of the battery opening, press down and back towards the closed position, and ensure it is secured before closing the safe.

Entering Your Security Code

Step 1: Prepare for Code Entry

After installing batteries, locate the reset button on the edge of the hinge side of the door. Press and release the red reset button; you will hear a beep.

The red reset button is located inside the door and is covered by a removable red cap. Remove the cap to access the button when setting your combination. Replace the cap securely afterward; failure to do so compromises safety and security.

DO NOT SHUT THE DOOR UNTIL YOU HAVE CONFIRMED YOUR NEW SECURITY CODE HAS BEEN ENTERED CORRECTLY.

Step 2: Enter and Confirm New Code

With the door open, enter your personal security code (3-8 digits long) and confirm it by pressing the green ✔️ key on the electronic keypad.

You have 3 seconds to press the green ✔️ key; otherwise, you must restart from Step 1. Successful entry is indicated by 2 beeps (if sound is on) and the green light flashing twice.

Before closing the door, enter your new security code and press the green ✔️ key again to ensure the lock releases the knob, allowing you to retract the locking bolts.

Future Operation

When opening the safe in the future, enter your set security code followed by the green ✔️ key and turn the knob.

Lockout Procedures:

If an incorrect security code is entered 3 times, the safe will beep 5 times (if sound is on) and the red light will flash 5 times, resulting in a 60-second lockout.
If an incorrect security code is entered a 4th time, the safe will beep 5 times (if sound is on) and the red light will flash 5 times, resulting in a 5-minute lockout.

Store your combination securely in a safe place, away from children, and not inside the safe.

Locking the Safe

To lock the safe, close the door and turn the knob counterclockwise to the 12:00 position.

Note on Locking: The locking mechanism is deactivated for approximately 3 to 6 seconds after the combination is entered. Wait a minimum of 6 seconds from entering the combination before locking. Always ensure the knob is turned completely to the left (counterclockwise) to the 12:00 position. If the knob is not fully turned during the locking process, the mechanism will not engage.

Selecting a Location and Securing the Safe

THE SAFE SHOULD ALWAYS BE KEPT OUT OF THE REACH OF CHILDREN.

The safe must be mounted to a wall stud and floor or a permanent shelf in an isolated, dry, and secure area for optimal safety and security.

Note on Locking: The safe must be in an upright position for the locking mechanism to function properly. Failure to mount the safe correctly will compromise its safety and security.

Mounting: Secure the safe to a wall stud using one of the holes in the back. Use a wall anchor on the other side. The safe should also be mounted to a permanent shelf or the floor. Use the provided hardware or consult your hardware retailer for appropriate fastening hardware for your mounting surfaces.

Step 1: Drill Mounting Holes

Slowly drill out all mounting holes located on the back and bottom of the safe as shown. DO NOT DRILL FROM A RANDOM LOCATION FROM INSIDE THE SAFE.

Back: Drill holes as indicated.
Bottom: Drill holes as indicated.

Step 2: Mark Mounting Locations

Position the safe in the desired location. Use a screw or pencil to mark the 4 mounting locations on the floor and wall. Ensure you mark and secure to one wall stud as shown. Remove the safe from the marked location.

Step 3: Prepare Mounting Holes

Securing to Wood: Using a 3/16" drill bit, drill a 2.5" hole in the marked location.
Securing to Masonry: Using a 3/8" drill bit, drill a 2.5" hole in the marked location.

Step 4: Secure the Safe

Securing to Wall and Wood Floor or Permanent Shelf: Position a plastic wall anchor in the wall before placing the safe. Use the plastic wall anchor to secure the back hole not centered on a wall stud. Position the safe in the mounting location. Insert lag screws through washers and the safe as shown in FIGURE 1. Tighten screws using a socket wrench.
Securing to Masonry Floor: Insert plastic wall anchors into pre-drilled holes in masonry as shown in FIGURE 2. Use a plastic wall anchor to secure the back hole not centered on a wall stud. Position the safe in the mounting location. Insert lag screws through washers and the safe as shown in FIGURE 1. Tighten lag screws into masonry anchors using a socket wrench.

FIGURE 1: Illustration showing lag screws, washers, wall stud, and wall anchor for securing the safe.

FIGURE 2: Illustration showing plastic wall anchors inserted into masonry for securing the safe.

Shelf Placement

For PFS-016-BG-E, PFS-019-BG-E:

The PFS-012-BG-E does not have an adjustable shelf; its shelf is removable.

Step 1: Install Shelf Clips

Determine the shelf location and place 4 shelf clips as shown. Push the top of the shelf clip into the shelf rail on the inside of the safe. Rotate the clip's bottom tab and push into the next hole in the shelf rail.

Step 2: Adjust Shelf Height

To adjust shelf height, remove and reposition shelf clips vertically on the shelf rail. Repeat for additional shelves as needed.

Turning the Keypad Sound ON/OFF

You can turn off the keypad "beep" sound by pressing the red ? key. Press the red ? key again to turn the "beep" sound back on.

Frequently Asked Questions

Where can I purchase Stack-On products in my area?

Retailers across the country carry Stack-On products, but may not always carry all models. If buying online, you can find products on most large online retailers. For brick-and-mortar stores, a Google search for a specific item can help find a retailer near you.

Are extra shelves available for purchase?

No.

Can the Electronic Lock be replaced with a Combination Dial Lock?

No, the parts are not interchangeable.

Can the door be removed?

No. To maintain the fire rating, the door cannot be removed or adjusted.

How do I register my safe?

You can register your Stack-On safe on our website at stack-on.com/product_registration/new. Please note this is not a secure location to store your key or combination numbers.

Why is this safe not recommended for media storage?

This fireproof safe is built to protect firearms and documents during a fire. Its internal temperature will not exceed 350°F. Media such as CDs, DVDs, video tapes, jump drives, floppy drives, cassettes, or photo negatives can be damaged when temperatures exceed 180°F. This safe will not protect these items in a fire.

What is the Warranty for my safe?

Refer to the Warranty information attached to this instruction sheet.

How do I order a new backup key?

Complete the Key Request Form included with this instruction sheet. You can also obtain a copy of the form at stackon.com under the Customer Service tab.

How long does the battery usually last?

Approximately 1 year under normal usage, which includes accessing the contents of the safe twice a day.

The electronic keypad on my lock does not respond?

First, replace the battery and try the keypad again. If it's still unresponsive, follow the instructions for using the trouble key that came with your safe. Once the door is open, test your combination. If the keypad remains unresponsive, contact Stack-On's Customer Service Department at 1-800-323-9601 (M-F, 8 am to 4:30 pm CST).

The electronic lock will not accept my security code?

Ensure the code is not longer than 8 digits. When entering your new code, confirm it by pressing the green ✔️ key on the keypad.

The batteries only lasted a few days or weeks?

Ensure the batteries are new and have not expired. If the problem persists after installing new batteries, contact our Customer Service Department at 1-800-323-9601 (M-F, 8 am to 4:30 pm CST).

Questions using the back up key.

Please refer to your instruction sheet for additional information.

The electronic lock beeps by itself.

Please contact Stack-On's Customer Service Department at 1-800-323-9601 (M-F, 8 am to 4:30 pm CST).

What should I do if I lose my instruction sheet?

You can download a copy from the Stack-On website at stackon.com/instruction-sheets. Sheets are listed by model number. It is recommended to store your safe's model number and key number at stackon.com/Customer Service - Secure Combinations for easier retrieval.

Please visit us at stackon.com for more information.

Limited Lifetime Warranty and Guarantee (North America)

If your Stack-On Fire Resistant Steel Safe suffers damage due to theft or fire while owned by the original owner, Stack-On will repair or replace it free of charge, at Stack-On's discretion. Repair work may be performed by an approved local technician. Depending on damage, the safe may need to be returned to the factory for repair, with Stack-On covering freight costs. This guarantee does not cover labor costs for removal or installation. Any unauthorized repair, dismantling, or tampering will nullify this guarantee. Personal property within the safe is not covered.

Additionally, Stack-On Fire Resistant Steel Safes are warranted to be free from defects in material and workmanship for as long as the original consumer owns the product. Locks and paint are warranted for five (5) years from the date of original consumer purchase. This warranty extends to the initial consumer only.

If you believe there is a defect, contact Stack-On's customer service. If notified during the warranty period and a defect is confirmed upon inspection, Stack-On will, at its sole option, provide repair parts, exchange the product, or refund the purchase price.

This Warranty Does Not Cover:

Products or parts subjected to excessive use, accident, negligence, improper installation, incorrect maintenance, unauthorized alteration or repair, abuse, or misuse.

This warranty is exclusive and in lieu of all other warranties, express or implied, including warranties of merchantability and fitness for a particular purpose. Stack-On shall not be subject to any other obligations or liabilities, nor does it authorize any other person to assume any other liability in connection with the sale of Stack-On's fire resistant steel safes.

Stack-On will not be liable for any incidental, consequential, special, exemplary, or punitive damages arising out of the purchase or use of any Stack-On product. Stack-On's liability for any breach of this warranty is limited exclusively to repair or replacement of the defective product, or a refund of the purchase price. Stack-On's obligation under this warranty shall not exceed the price of the product.

This warranty grants specific legal rights, and you may have other rights that vary from state to state.

Submitting a Warranty Claim:

Send your claim in writing by mail or email to:

Cannon Security Products
2895 W. Capovilla Ave.
Suite 140
Las Vegas, NV 89119
customerservice@stack-on.com

Be sure to include:

Your name and address
A description of the warranty claim (fire or theft)
The model number and photographs of the safe
The serial number of the safe
A copy of the report from the fire department, police, or insurance company within 30 days of damage (if applicable)
Proof of purchase information

This product is not designed for the storage of computer disks, SD Cards, CDs, DVDs, audio-visual materials, or photographs/negatives.