AppleCare+ with Theft and Loss offers comprehensive protection for your Apple devices, including accidental damage from handling (ADH), technical support, battery depletion, and importantly, coverage for theft and loss.
This optional plan combines hardware coverage with an insurance policy for theft and loss. To be eligible for theft or loss coverage, the 'Find My' feature must be enabled on your device at the time of loss or theft and remain enabled throughout the claims process. This functionality is crucial for the plan's effectiveness.
Key Coverage Benefits:
- Unlimited incidents of accidental damage from handling protection.
- Hardware repair coverage.
- Battery replacement if capacity falls below 80%.
- 24/7 priority access to Apple Support.
- Theft and Loss coverage, with limits of up to 2 claims every 12 months.
Service Fees and Deductibles:
Specific service fees and deductibles vary by device type. For example, accidental damage service fees for Apple Watch range from $69 to $79, with a $119 deductible for theft or loss. iPad and iPhone also have associated fees and deductibles for accidental damage and theft or loss.
Plan Costs:
Monthly, annual, and 24-month fixed-term payment options are available for AppleCare+ with Theft and Loss. Pricing varies based on the specific iPhone, iPad, or Apple Watch model. Special pricing is available for purchases made through the Apple Education Store and Apple Small Business Store.
Claim Filing Procedures:
To file a claim for damage, loss, or theft, customers can visit support.apple.com or call 800-APL-CARE. Claims must be filed within 60 days of the incident. Proof of coverage and a receipt are necessary, along with details of the circumstances surrounding the incident.
Exclusions:
The plan has several exclusions, including damage from normal wear and tear, reckless or intentional acts, fire, Acts of God, and use outside of permitted or intended use. Serial number alteration, voluntary parting with the device, illegal trade, confiscation, unauthorized parts or service, and preventative maintenance are also excluded.
For complete details and terms, please refer to the official AppleCare+ documentation available at apple.com/legal/applecare/applecareplus/theftandloss/.
