Samsung TV Simple User Guide

Before Reading This Simple User Guide

This TV comes with this Simple User Guide and an embedded User guide. Access the embedded guide by navigating to > (left directional button) > Settings > Support > Open User guide. Manuals can also be downloaded from www.samsung.com for viewing on your PC or mobile device.

Warning! Important Safety Instructions

Please read the Safety Instructions before using your TV. Symbols on your Samsung product are explained below:

• CAUTION RISK OF ELECTRIC SHOCK. DO NOT OPEN.
• CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.
• Symbol for high voltage inside: Indicates dangerous internal parts.
• Symbol for important literature: Indicates important operation and maintenance information.
• Class II product symbol: Indicates no safety connection to electrical earth (ground) is required.
• AC voltage symbol: Indicates rated voltage is AC.
• DC voltage symbol: Indicates rated voltage is DC.
• Caution. Consult instructions for use symbol: Instructs the user to consult the Simple User Guide for safety information.

Power Precautions:

• Do not overload outlets or extension cords.
• Place power cords to avoid being walked on or pinched.
• Never insert metallic objects into open parts of the apparatus.
• Never touch the inside of the apparatus; only qualified technicians should open it.
• Ensure the power cord is firmly seated and pull by the plug, not the cord, when unplugging. Do not touch with wet hands.
• If the apparatus operates abnormally (unusual sounds or smells), unplug immediately and contact an authorized dealer or Samsung service center.
• Unplug from the wall outlet and disconnect the antenna or cable system during lightning storms or when leaving the TV unattended for a long time.
• Accumulated dust can cause electric shock, leakage, or fire.
• Use a properly grounded plug and wall outlet.
• To turn off completely, disconnect from the wall outlet. Ensure the outlet and plug are accessible.

Installation Precautions:

• Do not place near radiators, heat registers, or in direct sunlight.
• Do not place water-filled vessels on the apparatus.
• Do not expose to rain or moisture.
• Contact an authorized Samsung service center for information if installing in locations with heavy dust, extreme temperatures, high humidity, or chemical substances, or where it operates 24 hours a day.
• Do not expose to dripping or splashing.

Mounting the TV on a Wall:

• Follow manufacturer's instructions exactly. Incorrect mounting can cause serious injury or damage.
• Order Samsung wall mount kits from a Samsung service center.
• Samsung Electronics is not responsible for damage or injury if you install the wall mount yourself or use non-VESA or non-specified mounts.
• Mount on a solid wall perpendicular to the floor. Consult your dealer for mounting on surfaces other than plasterboard. Mounting on ceilings or slanted walls may cause falls and severe injury.
• Fasten all four VESA screws when installing a wall mount kit.
• If using a two-screw mount, ensure it's a Samsung-supported kit.
• Do not mount the TV at more than a 15-degree tilt.
• Do not use screws longer than standard VESA specifications, as they can damage the TV's interior.
• Do not overtighten screws to prevent damage or product fall.
• Always have two people mount the TV; four people for models 82 inches or larger.
• Do not install the wall mount while the TV is on to avoid electric shock.

Providing Proper Ventilation:

Maintain at least 4 inches (10 cm) distance between the TV and One Connect Box (if applicable) and other objects for proper ventilation. Failure to do so may cause fire or product issues due to increased internal temperature.

• Use only Samsung-provided parts for stands or wall mounts. Using parts from other manufacturers may cause difficulties or injury.

Safety Precautions:

• Caution: Pulling, pushing, or climbing on the TV may cause it to fall, leading to serious injury or death. Do not hang on or destabilize the TV. Purchase and install an anti-tip device for added stability.
• WARNING: Never place a TV in an unstable location. Many injuries can be avoided by taking simple precautions:
  • Use cabinets, stands, or mounting methods recommended by Samsung.
  • Use furniture that can safely support the TV.
  • Ensure the TV does not overhang the edge of the supporting furniture.
  • Educate about the dangers of climbing furniture to reach the TV or its controls.
  • Route cords and cables so they cannot be tripped over, pulled, or grabbed.
  • Never place the TV on tall furniture without anchoring both the furniture and the TV.
  • Never place the TV on cloth or other materials between the TV and furniture.
  • Never place items that might tempt climbing (toys, remotes) on top of the TV or furniture.
• Apply the same considerations if retaining and relocating an existing TV.
• When relocating or lifting the TV, do not pull out the stand.

Preventing the TV from Falling:

Use a wall anchor (not supplied) and brackets:

1. Firmly fasten brackets to the wall with appropriate screws. Ensure screws are securely attached. Additional materials like wall anchors may be needed depending on the wall type.
2. Firmly fasten brackets to the TV using appropriately sized screws (refer to the Unpacking and Installation Guide for specifications).
3. Connect the TV brackets and wall brackets with a durable, heavy-duty string, tying it tightly. Install the TV near the wall to prevent it from falling backward. Ensure wall brackets are at the same height or lower than the TV brackets.

Precautions when installing the TV with a stand (The Frame Series only):

Avoid placing the stand on the back part of the table surface to ensure the motion sensor at the bottom of the TV works properly.

Operation Precautions:

• Dispose of batteries properly according to local environmental regulations.
• Store accessories out of reach of children.
• Do not drop or strike the product. If damaged, unplug and contact a Samsung service center.
• Do not dispose of remote controls or batteries in fire.
• Do not short-circuit, disassemble, or overheat batteries.
• CAUTION: Replace batteries with the same or equivalent type only to avoid explosion risk.
• After removing the screen protective film, do not remove the polarizing film.
• WARNING: Do not use liquid fumigators containing chemicals (e.g., mosquito repellent, air freshener) around the product, as steam can cause stains or malfunction.
• WARNING: Keep candles and other open flames away from the product to prevent the spread of fire.

Caring for the TV:

• Unplug the power cord before cleaning. Wipe with a soft, dry cloth.
• Do not use chemicals like wax, benzene, alcohol, thinners, insecticide, air fresheners, lubricants, or detergents, as they can damage the appearance or printing.
• Wipe the exterior and screen carefully with a soft cloth to prevent scratches.
• Do not spray water or liquid directly onto the TV, as it may cause failure, fire, or electric shock.

Internet Security (Mexico only):

Samsung takes steps to protect Internet-compatible Smart TVs against unauthorized access and hacking through encryption and controls against unauthorized applications. However, no Internet-connected device is completely secure. Take additional steps to safeguard your TV:

• Install software updates promptly when released by Samsung. Enable Auto Update in the TV's menu ( > (left directional button) > Settings > Support > Software Update > Auto Update). Accept software downloads and updates when prompted.
• Secure your wireless access point and network:
  • Use a unique password for your wireless access point's management settings.
  • Implement standard encryption (e.g., WPA2) on your wireless access point.
  • Secure your wireless network with a hard-to-guess password.
  • Enable your access point's firewall if available.
  • Ensure all Internet-connected devices are behind your network's firewall.
  • Use the standby mode button on your access point or modem to disconnect your home network from the Internet when not in use.
• Use strong passwords for all Internet accounts (Netflix, Facebook, etc.).
• Do not accept unexpected messages on your TV screen requesting permission to link a device or enable a remote session.
• Do not visit suspicious websites or install suspicious programs. Install only authorized apps from Samsung via Samsung Smart Hub.

01 Package Contents

Ensure the following items are included with your TV. Contact your dealer if any items are missing:

• Simple User Guide
• Warranty Card / Regulatory Guide (Not available in some locations)
• Samsung Smart Remote
• Remote Control
• Batteries
• TV Power Cord
• Wall Mount Adapter x 2
• One Connect Box (for specific series)
• One Connect Box Power Cord (for specific series)
• One Connect Cable x 2 (for specific series)
• One Connect cable holder (for wall mount, for specific series)
• Web Camera / Lens Cover / Pogo Gender (QN95D Series only)

Note: Some items may not be included depending on the TV model. The type of battery and appearance of items may vary. Cables not included can be purchased separately. Check packing materials for hidden accessories.

Handling the Screen: The screen can be damaged by direct pressure. Grip the edges of the screen when lifting the TV. Refer to the Unpacking and Installation Guide for more information.

Using the One Connect cable holder (QN8**D, QN9**D, S95D Series only): Use this holder to tidy cables during wall mount installation.

02 Connecting the TV to the One Connect Box (One Connect Box Supported Model only)

Refer to the Unpacking and Installation Guide for connection details. Do not use the One Connect Box upside down or upright. Take care not to bend, twist, pull, or press on the One Connect Cable, as it contains a power circuit. Doing so may result in electric shock.

CLASS 1 LASER PRODUCT (The Frame Series only)

Caution: Invisible laser radiation when open. Do not stare into the beam. Do not excessively bend, cut, or place heavy objects on the One Connect Cable. Do not disassemble cable connectors. Use of controls or procedures other than specified may result in hazardous radiation exposure.

03 Initial Setup

When you turn on your TV for the first time, the Initial Setup begins. Follow the on-screen instructions to configure basic settings. A Samsung Account is required for network-based smart services. If you choose not to log in, you will only have access to terrestrial TV (if applicable) and external devices via HDMI. The 43LS03D model can be installed vertically for wall mounting; however, some features may not support portrait mode or full screen, and the initial setup is optimized for landscape mode.

Using the TV Controller:

Turn on the TV using the TV Controller button at the bottom. The Control menu appears when the button is pressed while the TV is on. The position and shape of buttons may differ by model. Remove the protective film on the SAMSUNG logo or the bottom of the TV if the screen dims.

• Control menu components: TV Controller button / Remote control sensor / Microphone switch / *Motion Sensor (*The Frame Series only).
• Microphone On/Off: Turn the microphone on or off using the switch at the bottom or rear of the TV. If the microphone is off, all voice and sound features using it will be unavailable. This function is supported on specific series (Q7*D/Q8*D/QN8*D/QNX1D/QN9*D/QN8**D/QN9**D/S8*D/S9*D/The Frame Series). Microphone switch position and shape may vary by model. Data from the microphone is not saved during analysis.

Connecting the camera to the product (QN95D Series only):

Connecting a camera enables features like home workouts. Camera specifications: Resolution 1920 x 1080, 30 fps (FHD), Automatic lighting correction: YES, Viewing angle: 85°.

04 Troubleshooting and Maintenance

Troubleshooting:

For more information, refer to "Troubleshooting" in the User guide ( > (left directional button) > Settings > Support > Open User guide > Troubleshooting). If issues persist, visit www.samsung.com/support or contact a Samsung service center.

• Sub-pixels: The panel is made of sub-pixels; a few bright or dark pixels are normal and do not impact performance.
• Software Updates: Keep your TV in optimal condition by upgrading to the latest software via Update Now or Auto Update functions in the TV's menu.

The TV won’t turn on:

• Ensure the power cord is securely plugged into the product and the wall outlet.
• Verify the wall outlet is working and the remote control sensor is lit red.
• Press the TV Controller button to check if the issue is with the remote control. If the TV turns on, refer to "The remote control does not work."

The remote control does not work:

• Check if the remote control sensor blinks when a button is pressed.
• DU7 Series (except DU77**): Replace batteries if the sensor doesn't blink. Ensure correct battery polarity. Alkaline batteries are recommended.
• Other models: Charge the remote's battery via USB (Type-C) or expose the solar cell to light.
• Point the remote directly at the TV from 5-6 ft (1.5-1.8 m).
• Samsung Smart Remote (Bluetooth): Pair the remote by pressing the and buttons together for 3 seconds.

Eco Sensor and screen brightness:

The Eco Sensor automatically adjusts TV brightness based on room lighting to reduce power consumption. To disable, go to > (left directional button) > Settings > All Settings > General & Privacy > Power and Energy Saving > Brightness Optimization. Do not block the Eco sensor located at the bottom of the TV, as this can decrease picture brightness.

05 Specifications and Other Information

Specifications:

• Display Resolution: QN8**D/QN9**D Series: 7680 x 4320; Other models: 3840 x 2160
• Sound Output (W): Varies by series (e.g., DU7/DU8/DU9/Q6*D/Q7*D Series: 20 W; QN95D/QN800D/S95D Series: 70 W; QN900D Series: 90 W). See the document for a full list.
• Power Consumption (Mexico Only): Varies by model number (e.g., UN43DU7000F: 115 W; QN43Q65DAF: 115 W; QN55S95DAF: 350 W). See the document for a full list.
• Power Requirements (Mexico Only): 110-127V ~ 50/60Hz
• Operating Temperature: 50 °F to 104 °F (10 °C to 40 °C)
• Operating Humidity: 10 % to 80 %, non-condensing
• Storage Temperature: -4 °F to 113 °F (-20 °C to 45 °C)
• Storage Humidity: 5 % to 95 %, non-condensing

Notes:

• This device is a Class B digital apparatus.
• Refer to the label on the product for power supply and consumption information. The label is usually on the back of the TV or the bottom of the One Connect Box.
• For LAN cable connection, use a CAT 7 (*STP type) cable (100/10 Mbps). *Shielded Twisted Pair.
• Images and specifications in the Unpacking and Installation Guide may differ from the actual product.

Decreasing power consumption:

The TV draws minimal power in Standby mode. To decrease power consumption, unplug the power cord when not using the TV for extended periods.

Contact SAMSUNG WORLD WIDE

For questions or comments related to Samsung products, contact the Samsung service center. A list of countries, service center numbers, and websites is provided in the document.

• Mexico: 800-SAMSUNG, www.samsung.com/mx/support
• Argentina: 0800-555-SAMS(7267), www.samsung.com/ar
• Uruguay: 0800-SAMS(7267), www.samsung.com/uy
• Paraguay: 0800-11-SAMS(7267), www.samsung.com/py
• Chile: 800 726 786, www.samsung.com/cl/support
• Bolivia: 800 107 260
• Colombia: Bogotá: 600 12 72; Nationwide: 01 8000 112 112; Mobile: #726, www.samsung.com/co/support
• Costa Rica: 00-800-1-726-7864, www.samsung.com/latin/support (Spanish), www.samsung.com/latin_en/support (English)
• Dominican Republic: 1-800-751-2676
• Ecuador: 1-800-72-6786
• El Salvador: 8000-0726-7864
• Guatemala: 1-800-299-0033
• Honduras: 800-2791-9111
• Jamaica: 1-800-726-7864, www.samsung.com/latin_en/support (English)
• Nicaragua: 001-800-5077267, www.samsung.com/latin/support (Spanish)
• Panama: 800-0101, www.samsung.com/latin_en/support (English)
• Peru: 080077708, www.samsung.com/pe/support
• Puerto Rico: 1-800-682-3180, www.samsung.com/latin/support (Spanish), www.samsung.com/latin_en/support (English)
• Trinidad & Tobago: 1-800-726-7864
• Venezuela: 0-800-100-5303

Imported by: SAMSUNG ELECTRONICS MÉXICO S.A. DE C.V. General Mariano Escobedo 476, Piso 8 Col. Anzures, Alcaldía Miguel Hidalgo, Ciudad de México CP. 11590 TEL: (55) 5747-5100 / 800 726 7864