Connex Connect Smart Wi-Fi & Bluetooth Wall Plug

Thank you for purchasing your Connex Connect Smart Tech device. Download the Connex Connect App from Google Play or the iOS store to connect your Smart Tech devices to your home 2.4 GHz Wi-Fi. One app to manage all your Smart Tech devices from your mobile or tablet.

What's in the Box

Smart Wi-Fi & Bluetooth Plug
User Manual
Voice Assistant Guide

Requirements

Ensure you are connecting to a 2.4 GHz Wi-Fi network. Connex Connect will not work on a 5 GHz Wi-Fi network.
Have your Wi-Fi network name and password ready.
Ensure your mobile device is running iOS® 8 or higher or Android™ 4.1 or higher.

The Connex Connect Smart Wi-Fi Plug is a 3-Pin South African Plug, Type M.

Get the App!

Download the Connex Connect App from the App Store or Google Play.

Register Account

You can register by phone or email. Select your country code (e.g., South Africa +27). Enter your mobile number or email address and follow the prompts to receive a verification code.

Log in

Enter your registered mobile number/email address and password.

Plug in and Connect

Plug in the Connex Connect Plug and switch it on. The plug LED will flash repeatedly, 2 times per second, indicating it is in Easy Mode.

How to Reset the Device

Reset the plug by pressing and holding the button for 3 seconds until the indicator light flashes rapidly (Easy Mode).
Reset again by pressing and holding the button for 3 seconds until the indicator light flashes slowly, indicating AP Mode (backup connection mode).

Easy Mode Connection

In the Connex Connect App, click '+' in the top right corner of the device screen. Ensure the LED is flashing rapidly. Select 'Add Device' and confirm the indicator light rapidly blinks. Enter your Wi-Fi network name and password. The Connex Connect App will connect to your device. If the connection fails, try connecting using AP Mode.

AP Mode Connection

In the Connex Connect App, click '+' in the top right corner. Select 'AP Mode' in the top corner. Select 'next' and enter your Wi-Fi and password details. Follow the instructions to choose the device's hotspot from your Wi-Fi list (e.g., SmartLife_XXXX). Go back to the App and continue to connect. The Connex Connect App will connect to your device.

Specifications

App: Connex Connect
Plug Dimensions: 55 x 75 x 100 mm
Plug Shape: 3-Pin South African Plug, Type M
Technology: LED & Wi-Fi
Connectivity: Wi-Fi 802.11bgn 2.4 GHz (Wi-Fi 4)
Maximum Load: 16 Amps
Voltage In: 220 / 240 V
Plug Control: Turn On and Off with Timer
Power Management: Measure Power Usage
Voice Assistant: Amazon Alexa, Google Assistant
Materials: PVC, V0 Fireproof Material

FAQ's

1. How many devices can I control?

The Connex Connect App can control an unlimited number of devices and locations. Your router has a limit on how many devices can connect to it.

2. How do I group multiple Connex Connect devices?

You can group multiple similar devices together by room or location. The same device can be part of multiple groups. From the Connex Connect App main screen, select the device, then select 'edit' in the top right corner, and then select 'Create Group'. You can then select devices to group and rename them.

3. How do I share devices with family and friends?

Share devices by selecting the 'Me' icon ? → Home Management → Add Family. A family member needs to have downloaded the Connex Connect App and registered to share.

4. What is the wireless range?

The range of your Wi-Fi is dependent on your home router specifications and the strength of your Wi-Fi signal.

5. Why does the plug appear off-line?

Ensure the plug is turned ON (the plug power should always be ON to operate correctly).
Make sure your Wi-Fi router is on and in range (your Connex Connect Smart device requires a Wi-Fi signal to function correctly).

6. Why can't I connect to my Wi-Fi?

Ensure your device and your mobile are on the same home network.
Make sure you entered the correct Wi-Fi password during setup.
Ensure your Wi-Fi signal strength extends to your device location.

System Requirements

Mobile device running iOS® 8 or higher or Android™ 4.1 or higher.
An existing 2.4 GHz Wi-Fi network.
An existing 3-Pin South African Plug Point, Type M.

CE Certification

This device complies with CE Radio Equipment Directive [RED] 2014/53/EU & Restriction of Hazardous RoHS Directive 2011/65/EU. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

Important Information

Before using the plug, please read and follow all instructions, including the following.

CAUTION: Risk of electric shock or burns. Use in a dry location only. Do not install the device with wet hands or when standing on a wet or damp surface. Suitable for use in an operating environment between -20 °C and 40 °C (-4 °F and 104 °F). Make sure that the voltage of the plug is compatible with the main electricity supply of your country before connecting to a plug socket. Ensure the pins of the plug match the plug socket. The plug has no serviceable parts.

Cleaning & Care Instructions

Before Cleaning: Ensure that your Connex Connect plug is not plugged into any socket before cleaning or maintaining it.
Cleaning: Wipe down the surface of your Connex Connect plug using a soft, slightly damp cloth. Do not use any harsh or abrasive cleaning chemicals or materials as doing so may damage or scratch the surface finish.
Do not expose your Connex Connect plug to high temperatures for extended periods of time.
Do not store in temperatures over 60 °C / 140 °F.

Environmentally Friendly Disposal

Do not dispose of electrical appliances as unsorted municipal waste; use separate collection facilities. Contact your local government for information regarding the collection systems available. If electrical appliances are disposed of in landfills or dumps, hazardous substances can leak into the groundwater and get into the food chain, damaging your health and well-being.

Support

Visit www.connexconnect.com for answers to common issues and to see the full selection of products. For queries, contact info@connexconnect.com.

The illustrated product and specifications may differ slightly from those supplied. Connex is a trademark of SMD Technologies (Pty) Ltd. iPhone, Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Assistant, Google Play, and the Google Play logo are trademarks of Google Inc. Google is a trademark of Google LLC. iOS is a registered trademark of Cisco in the U.S. and other countries and is used under license. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc or its affiliates. All other trademarks and trade names are those of their respective owners. ©2021 Connex Connect (Pty) Ltd. 23 Nguni Drive, Long Meadow Business Estate West, Modderfontien, Johannesburg, South Africa, 1609.

Warranty

This Connex Connect Smart Wi-Fi Plug includes a standard 12-month limited warranty against manufacturing defects and faults. Should your product be unboxed with any faulty parts, poor finishing, or visible damage, or fail to perform due to a manufacturing defect or poor workmanship, please return it with your proof of purchase (till slip or invoice) to the store of purchase for an exchange or repair, depending on the store's returns policy.

This warranty commences from the date of purchase. Kindly retain your proof of purchase as well as the packaging for your warranty period.

NOTE: The Warranty does not apply to a Product that:

Has failed due to excessive wear and tear beyond what is considered to be reasonable.
Has been misused or neglected.
Has been damaged accidentally or by Force Majeure including fire and flooding.
Has been used or operated contrary to operating or maintenance instructions outlined in this manual.

The Store of Purchase / Seller cannot accept any returned products that have not been returned in accordance with this warranty or which do not follow their own Returns Policy. Please refer to the Store of Purchase / Seller's Returns Policy for details.

Should you require any further assistance or have any questions on your warranty, please contact the store of purchase.

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