Installation and Operation Back-UPS™ Pro 1200/1500 230V
Inventory
The UPS unit, accessories, and cables are shown. This includes the main Back-UPS unit, a smaller APC unit (likely a network management card or similar accessory), various cables (USB, power, telephone), and possibly surge protection adapters.
Important Safety Messages
SAVE THESE INSTRUCTIONS - This manual contains important instructions that should be followed during installation and maintenance of the UPS and batteries.
- This UPS is intended for indoor use only.
- Do not operate this UPS in direct sunlight, in contact with fluids, or where there is excessive dust or humidity.
- Be sure the air vents on the UPS are not blocked. Allow adequate space for proper ventilation.
- The battery typically lasts for three to five years. Environmental factors impact battery life. Elevated ambient temperatures, poor quality AC power, and frequent short duration discharges will shorten battery life.
- Connect the UPS power cable directly to a wall outlet. Do not use surge protectors or extension cords.
⚠️ CAUTION: RISK OF HYDROGEN SULPHIDE GAS AND EXCESSIVE SMOKE
- Replace the battery at least every 5 years or at the end of its service life, whichever is earlier.
- Replace the battery immediately when the UPS indicates battery replacement is necessary.
- Replace batteries with the same number and type of batteries as originally installed in the equipment.
- Replace the battery immediately when the UPS indicates a battery over-temperature condition, or when there is evidence of electrolyte leakage. Power off the UPS, unplug it from the AC input, and disconnect the batteries. Do not operate the UPS until the batteries have been replaced.
Failure to follow these instructions can result in minor or moderate injury and equipment damage.
Connect the Battery
The document illustrates a step-by-step process for connecting the battery:
- Shows the UPS unit with a battery compartment cover.
- Shows the battery being inserted into the UPS.
- Shows the battery connected via terminals.
- Shows the battery compartment cover being closed.
- Shows the UPS unit with the battery connected.
Install PowerChute™ Personal Edition Software
Use PowerChute Personal Edition software to configure UPS settings and protect your computer and other equipment during a utility power outage. During an outage, PowerChute saves open files and shuts down the computer. It restarts the computer when utility power is restored.
NOTE: PowerChute is only compatible with Windows operating systems. For Mac OSX, use the native shutdown feature.
Installation Steps:
- Use the USB cable to connect the Data port on the UPS to the USB port on your computer.
- Download PowerChute™ Personal Edition Software from www.apc.com/pcpe.
- Select the appropriate operating system and follow the download directions.
Connect the Equipment
Battery Backup and Surge Protected Outlets
When the Back-UPS receives input power, the Battery Backup with Surge Protection outlets supply power to connected equipment. During a power outage or other utility problems, these outlets provide power for a limited time.
Connect equipment such as printers, fax machines, scanners, or other peripherals that do not need battery backup power to the Surge Protection Only outlets. These outlets provide full-time protection from surges, even if the Back-UPS is switched OFF.
Master and Controlled Outlets
To conserve electricity, when the device connected to the Master Outlet goes into Sleep or Standby mode, or turns Off, the Controlled device(s) will shut down as well.
Connect a master device, such as a desktop computer or audio/visual receiver, to the Master outlet. Connect peripheral devices such as a printer, speakers, or a scanner to the Controlled outlets.
Outlet Descriptions:
- 1 USB and Serial Data port: Used to connect a serial cable or USB cable for PowerChute Personal Edition.
- 2 Telephone cable surge-protected ports: Connect a telephone cable to the IN port and a modem to the OUT port.
- 3 Ground screw: Connect the ground lead of additional surge suppression devices.
- 4 Surge Protected outlets, controlled by the Master outlet: These outlets are protected from electrical surges and disconnect from utility power during an outage or if the Master device enters Sleep or Standby mode.
- 5 Surge Protected outlets: Provide full-time surge protection, even when the Back-UPS is off. Connect equipment like printers and scanners that do not require battery backup.
- 6 AC power outlet: Connect the unit to utility power using the supplied power cord.
- 7 Battery Backup outlets with Surge Protection: During a power outage or utility problems, these outlets receive power for a limited time. Connect critical equipment like desktop computers, monitors, and modems.
- 8 Battery Backup outlet with Surge Protection, controlled by the Master outlet: These outlets supply battery power during an outage. Power will be disconnected if the Master device enters Sleep or Standby mode. Connect equipment like computer monitors here.
- 9 Master outlet: Connect the master device, typically the main computer.
- 10 External Battery Pack connector (BR1500GI only): Connect an external battery pack for additional runtime.
- 11 In & Out Ethernet surge-protected ports: Use an Ethernet cable to connect a cable modem to the IN port and a computer to the OUT port.
Operation
Power-Saving Function
Configure the Back-UPS to recognize a Master device and Controlled peripheral devices. When the Master device enters Sleep/Standby or turns Off, the Controlled devices also shut down to save electricity.
- Enable: Press and hold MUTE and DISPLAY simultaneously for two seconds. The Back-UPS will beep, and the [leaf icon] ? will illuminate.
- Disable: Press and hold MUTE and DISPLAY simultaneously for two seconds. The Back-UPS will beep, and the [leaf icon] ? will darken.
Setting the Threshold
Adjust the threshold for when the Master outlet signals the Controlled outlets to shut down. This may be necessary as power usage in Sleep/Standby mode varies.
- Ensure a master device is connected and in Sleep/Standby mode or turned OFF.
- Press and hold DISPLAY and MUTE simultaneously for six seconds until the [leaf icon] ? flashes three times and the Back-UPS beeps three times.
- The Back-UPS will save the new threshold setting.
Power-Saving Display
Configure the display to be continuously illuminated or to darken after inactivity.
- Full Time Mode: Press and hold DISPLAY for two seconds. The display illuminates and the Back-UPS beeps.
- Power-Saving Mode: Press and hold DISPLAY for two seconds. The display darkens and the Back-UPS beeps. The display illuminates when a button is pressed and darkens after 60 seconds of no activity.
Unit Sensitivity
Adjust the sensitivity to control when the Back-UPS switches to battery power.
- Ensure the Back-UPS is connected to utility power and turned OFF.
- Press and hold the [Power button] ⏻ for six seconds. The LOAD CAPACITY bar will flash, indicating programming mode.
- Press [Power button] ⏻ again to cycle through sensitivity options (Low, Medium, High). Stop at the desired setting; the Back-UPS will beep to confirm.
Sensitivity Levels:
- Low sensitivity: 156-300 Vac. Recommended for input voltage that is extremely low or high (not recommended for computer loads).
- Medium sensitivity (Default): 176-294 Vac. The Back-UPS frequently switches to battery power.
- High sensitivity: 176-288 Vac. The connected equipment is sensitive to voltage fluctuations.
Front Panel Buttons and Display Interface
Use the three front panel buttons and the display interface to configure the Back-UPS.
Front Panel Buttons:
- [Mute button] ?
- [Power On/Off button] ⏻
- [Display button] ?
Display Interface:
The display shows various status indicators:
- AVR: Indicates Automatic Voltage Regulation is active.
- Load Capacity: Indicated by 1 to 5 illuminated sections, each representing 20% of the load.
- Battery Charge: Indicated by illuminated sections. Full charge is all five sections. One section indicates the battery is near depletion and will flash/beep.
- Overload: [Overload icon] ⚠️ The power demand exceeds the Back-UPS capacity.
- Event: [Event icon] ? The event counter shows events causing a switch to battery operation.
- Automatic Voltage Regulation: [AVR icon] ⚡ Compensates for high or low input voltage. Illuminated for low input voltage, or illuminated for high input voltage.
- Input voltage.
- Output voltage.
- System Events: [System Events icon] ℹ️ The system has detected an event. See "System Events" on page 5.
- Mute: [Mute icon] ? If the line through the speaker icon is illuminated, the audible alarm is off.
- Replace Battery: ❌ The battery is not connected or nearing end of life. Replace the battery.
- On Battery: ⚡ The Back-UPS is supplying battery backup power. It will beep four times every 30 seconds.
Alerts and System Events
Audible Warnings:
- [4 beeps every 30s] Back-UPS is running on battery. Consider saving work.
- [Continuous beeping] Low battery condition and very low run-time. Save work, exit applications, and shut down.
- [Continuous tone] Battery Backup outputs are overloaded.
- [Chirps for 1 min every 5 hrs] Battery failed automatic diagnostic test; replace battery.
Alerts Icons:
If these icons are illuminated, this may be the problem:
- [Overload icon] ⚠️: Operating on utility power but overloaded. Disconnect an item. If icon stops flashing, it's no longer overloaded.
- [Overload icon] ⚠️: Operating on battery power but overloaded. Disconnect an item. If icon stops flashing, it's no longer overloaded.
- ❌: Operating on utility power, but battery is not functioning properly. Contact APC Customer Service.
- ⚡: Operating on battery power, and battery is getting low. Shut down equipment. Connect to utility power to recharge.
System Events:
The Back-UPS displays event messages. For events F01 and F02, contact APC Technical Support.
- F01 On-Battery Overload: Turn UPS off. Disconnect non-essential equipment from Battery Backup outlets and turn UPS on.
- F02 On-Battery Output Short: Turn UPS off. Disconnect non-essential equipment from Battery Backup outlets and turn UPS on.
- F03 On-Battery Xcap Overload
- F04 Clamp Short
- F05 Charge Status
- F06 Relay Welding
- F07 Temperature
- F08 Fan Condition
- F09 Internal Event
Events F03-F09 cannot be corrected by the user; contact APC Technical Support.
Function Button Quick Reference
| Function | Button | Timing (seconds) | UPS Status | Description |
|---|---|---|---|---|
| Power On | [Power button] ⏻ | 0.2 | Off | Press POWER to start receiving input utility power. If A/C input power is not available, the Back-UPS will run on battery power. |
| Power Off | [Power button] ⏻ | 2 | On | The Back-UPS is not receiving input utility power, but is providing surge protection. |
| Display Status Inquiry | [Display button] ? | 0.2 | On | Verify the status or condition of the Back-UPS. The LCD will illuminate for 60 seconds. |
| Full-Time/Power-Saving mode | [Display button] ? | 2 | On | The LCD will illuminate and the Back-UPS will beep to confirm the Full-Time mode. The LCD will darken and the Back-UPS will beep to confirm the Power-Saving mode. While in Power-Saving Mode, the LCD will illuminate if a button is pressed, then darkens after 60 seconds of no activity. |
| Mute Event Specific | [Mute button] ? | 0.2 | On | Disable any audible alarms caused by an event. |
| General Status Enable/Disable | [Mute button] ? | 2 | On | Enable or disable the audible alarms. The [Mute icon] ? will illuminate and the Back-UPS will beep one time. The Mute function will not activate unless the Back-UPS is operating on battery power. |
| Sensitivity | [Power button] ⏻ | 6 | Off | The [Load Capacity icon] will blink, indicating programming mode. Use the POWER button to scroll through Low, Medium, and High, stop at selected sensitivity. The Back-UPS will beep to confirm selection. |
| Master/Controlled outlet Enable/Disable | [Mute button] ? | 2 | On | The [leaf icon] ? will darken indicating the Master Outlet feature is disabled or illuminate to indicate it is enabled. The Back-UPS will beep once. |
| Master/Enable Threshold Calibration | [Mute button] ? | 6 | On | While calibrating, the device connected to the Master Outlet should be turned off or placed in Standby or Sleep mode. Upon completion, the [Power-Saving icon] ? will flash 3 and beep 3 times. |
| Self-Test (manual) | [Power button] ⏻ | 6 | On | The Back-UPS will perform a test of the internal battery. Note: This happens automatically when the Back-UPS is turned ON. |
| Event Reset | [Display button] ? + [Power button] ⏻ | 0.2 | On | When the Event screen is visible, press and hold DISPLAY, then press POWER, to clear the utility event counter. |
| Status Reset | [Power button] ⏻ | 2 | Event | After an event has been detected and identified, press POWER to remove the visual indication and return to standby status. |
Troubleshooting
| Problem | Possible Cause | Corrective Action |
|---|---|---|
| Back-UPS will not switch on. | The Back-UPS is not connected to utility power. The circuit breaker has been tripped. The internal battery is not connected. | Ensure that the Back-UPS is securely connected to an AC outlet. Disconnect non-essential equipment from the Back-UPS. Reset the circuit breaker. Re-connect equipment one item at a time. If the circuit breaker is tripped again, disconnect the device that caused the trip. Connect the battery. |
| The Back-UPS does not provide power during a utility power outage. | The utility input voltage is out of range. Ensure that essential equipment is not plugged into a SURGE ONLY outlet. | Adjust the transfer voltage and sensitivity range. Disconnect equipment from the SURGE ONLY outlet and re-connect to a Battery Backup outlet. |
| The Back-UPS is operating on battery power, while connected to utility power. | The plug has partially pulled out of the wall outlet, the wall outlet is no longer receiving utility power, or the circuit breaker has been tripped. The Back-UPS is performing an automatic self test. The utility input voltage is out of range, the frequency is out of range, or the waveform is distorted. | Ensure that the plug is fully inserted into the wall outlet. Ensure that the wall outlet is receiving utility power by checking it with another device. No action is necessary. Adjust the transfer voltage and sensitivity range. |
| The Back-UPS does not provide the expected amount of backup time. | Battery Backup outlets may be fully or improperly loaded. The battery was recently discharged due to a power outage and has not fully recharged. The battery has reached the end of its useful life. | Disconnect non-essential equipment from the Battery Backup outlets and connect the equipment to SURGE ONLY outlets. Charge the battery cartridge for 16 hours. Replace the battery. |
| The REPLACE BATTERY indicator is illuminated. | The battery has reached the end of its useful life. | Replace the battery. |
| The OVERLOAD indicator is illuminated. | The equipment connected to the Back-UPS is drawing more power than the Back-UPS can provide. | Disconnect non-essential equipment from the Battery Backup outlets and connect the equipment to SURGE ONLY outlets. |
| The SYSTEM EVENT indicator is illuminated, all the front panel indicators are flashing. | There is an internal detected event. | Determine which internal detected event message is displayed by matching the number displayed on the LCD with the corresponding Event Message (see System Events) and contact APC Technical Support. |
| Power is not supplied to some outlets. | Power to the Controlled outlets has intentionally been turned off. | Confirm that the correct peripherals are connected to Controlled outlets. If this feature is not desired, disable the Power-Saving Master and Controlled outlets. |
| The Controlled outlets are not supplying power, even though the Master device is not in sleep mode. | The Master Outlet threshold may be incorrectly set. | Adjust the threshold when the Master outlet signals the Controlled outlets to shut down. |
Specifications
| Model | BR1200GI | BR1500GI |
|---|---|---|
| VA | 1200 VA | 1500 VA |
| Maximum Load | 720 W | 865 W |
| Nominal Input Voltage | 230 V | 230 V |
| Online Input Voltage Range | 176-294 V | 176-294 V |
| Automatic Voltage Regulation | (188-216) +11.2% (252-282) -11.2% | (188-216) +11.2% (252-282) -11.2% |
| Frequency Range | 50/60 Hz ± 1 Hz | 50/60 Hz ± 1 Hz |
| On-battery Waveshape | Step-approximated sine-wave | Step-approximated sine-wave |
| Typical Recharge Time | 8 hours | 8 hours |
| Transfer Time | 10 ms, maximum | 10 ms, maximum |
| Operating Temperature | 0°C to 40°C (32° to 104°F) | 0°C to 40°C (32° to 104°F) |
| Storage Temperature | -15°C to 45°C (23° to 113°F) | -15°C to 45°C (23° to 113°F) |
| Unit Dimensions | 30.1 x 11.2 x 38.2 cm (11.9 x 4.4 x 15.0 in) | 30.1 x 11.2 x 38.2 cm (11.9 x 4.4 x 15.0 in) |
| Unit Weight | 12.8 kg (28.2 lbs) | 13.4 kg (29.5 lbs) |
| Interface | Serial, USB | Serial, USB |
| On-Battery Runtime | Go to: www.apc.com | Go to: www.apc.com |
| Humidity | 0 to 95 % relative humidity, non-condensing | 0 to 95 % relative humidity, non-condensing |
| Pollution Degree | 2 | 2 |
| Overvoltage Category | II | II |
| Applicable power grid power distribution system | TN Power system | TN Power system |
| International Protection Code | IP20 | IP20 |
| Applicable Standard | IEC 62040-1 | IEC 62040-1 |
Replace Battery
Deliver the used battery to a recycling facility. Replace the used battery with an APC by Schneider Electric approved battery. Replacement batteries can be ordered through the APC by Schneider Electric Web site, www.apc.com. Battery replacement part for Back-UPS Pro BR1200GI and BR1500GI is APCRBC124.
Service
If the Back-UPS arrived damaged, notify the carrier. If the Back-UPS requires service, do not return it to the dealer.
- Consult the Troubleshooting section to eliminate common problems.
- If the problem persists, go to http://www.apc.com/support/.
- If the problem still persists, contact APC Technical Support.
Have the Back-UPS model number, serial number, and date of purchase available. Be prepared to troubleshoot the problem with an APC Technical Support representative.
If this is not successful, APC will issue a Return Merchandise Authorization (RMA) number and a shipping address.
Warranty
The standard warranty is three (3) years from the date of purchase, valid in European Community. For all other regions, the standard warranty is two (2) years from the date of purchase. APC's standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due to the assignment of asset tags and set depreciation schedules must declare such a need at first contact with an APC Technical Support representative. APC will ship the replacement unit once the defective unit has been received by the repair department, or cross-ship upon the receipt of a valid credit card number. The customer pays for shipping the unit to APC. APC pays ground freight transportation costs to ship the replacement unit to the customer.
APC by Schneider Electric IT Customer Support Worldwide
For country specific customer support, go to the APC by Schneider Electric Web site, www.apc.com.
Customer support and warranty information is available at the APC by Schneider Electric Web site, www.apc.com.
© 2022 APC by Schneider Electric. APC, the APC logo, and PowerChute are owned by Schneider Electric Industries S.A.S., or their affiliated companies. All other trademarks are property of their respective owners.
EN 990-3889C 02/2022
