Paxton Entry - User Quick Start Guide
Model: APN-1212-ZA
Overview
The Paxton Entry app enables you to receive calls on your mobile device from an Entry panel, allowing you to manage building access from anywhere. This guide covers the setup and usage of the Paxton Entry app.
[Visual Description: A phone screen displays an incoming video call from 'Paxton House - Front Entrance'. Two people are visible in the video feed, and call controls such as 'hang up' and 'unlock' are present.]
Pairing Your Device to a Site
Once you have been added to a site, your device needs to be paired to that site.
Pairing a User Device for the First Time
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You will receive a 'Paxton Entry app – New user registration' email. If you cannot find it, check your junk mail folder. The email contains your email address and the temporary password required to set up the app.
[Visual Description: A screenshot of an email titled 'Paxton Entry app - New user registration' from Paxton, addressed to 'You'. It greets the user as 'Hello John Smith,' and provides instructions to download the app and use the provided credentials. It includes links to the [Apple App Store] and [Google Play Store]. The email displays login credentials: Email: John.smith@email.co.uk.]
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Download and install the Paxton Entry app using the App Store or Google Play links provided in the email.
[Visual Description: Buttons for downloading the Paxton Entry app from the Apple App Store and Google Play Store.]
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Once installed, open the app and tap the 'Login' button.
[Visual Description: A screenshot of the Paxton Entry app's initial login screen with a prominent 'Login' button.]
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Enter your email address and temporary password, then select 'Login'.
[Visual Description: A screenshot of the Paxton Entry app's login screen with fields for email and password, and a 'Login' button.]
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You will be prompted to set your password. Enter the temporary password again and your new password, then tap ‘Set’.
[Visual Description: A screenshot of the Paxton Entry app's 'Set password' screen. It requires re-entering the temporary password, entering a new password, and confirming it. Password requirements are listed: at least 8 characters, and must contain at least 3 of the following: a lowercase letter, an uppercase letter, a digit, a symbol.]
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You will now be paired to your site.
[Visual Description: A screenshot of the Paxton Entry app's 'Sites' screen. It displays 'Student Castle' as the current site with an 'Active' status indicated by a checkmark icon.]
Notification Preferences for Receiving Calls
Tapping the expandable menu [menu icon ☰] in the top left of the home screen opens the settings tab.
Tapping 'Notifications' allows you to change the notification settings between incoming call notifications or push notifications.
[Visual Description: A screenshot of the Paxton Entry app's home screen showing the 'Activated and ready' status. The expandable menu icon is visible in the top left.]
[Visual Description: A screenshot of the Paxton Entry app's settings menu, listing options such as 'Notifications', 'Dark mode', 'Change password', 'About', and 'Logout'.]
Incoming Call Notification
When using this mode, calls from the Entry panel appear as a regular phone call on your mobile device. Upon answering, the Paxton Entry app displays a live video feed from the Entry panel.
[Visual Description: A screenshot of the Paxton Entry app's 'Notifications' settings screen. It shows two options: 'Incoming call' (described as receiving a call like a standard call) and 'Push notification' (described as receiving a call as a notification). A circular selection indicator is next to 'Incoming call'.]
[Visual Description: A screenshot of a mobile phone screen displaying an incoming call from 'Paxton House - Front Entrance'. Options include 'Remind me', 'Message', and 'Slide to answer'.]
Push Notification
When using this mode, a static image is captured from the Entry panel when a visitor calls. You then receive a push notification from the Paxton Entry app containing this image.
[Visual Description: A screenshot of the Paxton Entry app's 'Notifications' settings screen, similar to the previous one, but with the circular selection indicator next to 'Push notification'.]
[Visual Description: A screenshot of a mobile phone's lock screen showing a notification for 'PAXTON ENTRY - Front Entrance Video Call' with a 'swipe up to open' prompt.]
Pairing an Additional Site to Your Device
When already paired with a site in the Paxton Entry app, pairing an additional site is automatic if the same email address is used. You will receive a notification upon being added to that site.
Being Added to an Additional Site
If you have already been paired to a site, when added to additional sites in myPaxton, the new site will appear automatically in your Paxton Entry app.
Within the Paxton Entry app, tap 'Sites' to view a list of all your sites. Tapping on a site displays more information.
[Visual Description: A screenshot of the Paxton Entry app's 'Sites' screen, listing two paired sites: 'Student Castle' and 'Royal Court', both with checkmark icons indicating they are active.]
