John Lewis Washing Machine Instruction Manual

Important Safety Information

This instruction book must be retained with the appliance for future reference. If the appliance is sold or transferred, ensure the book is supplied with it. Read all warnings carefully before installing or using the appliance. Contact your John Lewis branch if unsure about any warnings.

Installation

• This appliance is heavy; handle with care.
• Do not alter specifications or attempt to modify the product.
• Remove all packing and transit bolts before use to prevent serious damage. Refer to the relevant section.
• Plumbing work must be carried out by a qualified plumber or competent person.
• Electrical work must be carried out by a qualified electrician or competent person.
• Ensure the appliance does not stand on the electrical supply cable.
• If on a carpeted floor, adjust feet to allow air circulation.

Child Safety

• This appliance is for adult operation only. Children must not tamper with controls or play with the product.
• Check the drum before use, as pets and children may climb into machines.
• The glass door becomes very hot during the wash cycle; keep children away.
• Keep all packaging well away from children.
• Keep all detergents in a safe place out of children's reach.

Use

• Always unplug the appliance and turn off the water supply after use.
• Do not overload the appliance. Refer to the relevant section.
• Only wash fabrics designed for machine washing; consult care labels if in doubt.
• Before washing, empty pockets, fasten buttons and zips. Avoid washing frayed or torn articles. Treat stains (paint, ink, rust, grass) before washing. Underwired bras must NOT be machine washed.
• Objects like coins, safety pins, nails, screws, stones can cause extensive damage and must not be placed in the machine.
• Garments in contact with volatile petroleum products should not be machine washed. Ensure volatile cleaning fluids are removed from garments before washing.
• Wash small items (socks, laces, belts) in a washing bag or pillow case to prevent them slipping between the tub and inner drum.
• Use only advised quantities of fabric softener; over-filling can damage fabric. Refer to manufacturer's recommendations.
• Check manufacturer's advice for duvets and eiderdowns before washing in a domestic machine due to bulk.
• Leave the porthole door slightly ajar between washes to preserve the door seal.
• Do not attempt to repair the machine yourself. Contact your local Service Force Centre and insist on genuine spare parts.

Description of the Appliance

The appliance consists of:

• 1. Detergent dispenser drawer
• 2. Control panel
• 3. Door locked light: Illuminates when the door is locked. Goes out when the door can be opened.
• 4. Door opening handle
• 5. Drain pump
• 6. Adjustable feet

Detergent dispenser drawer: Contains compartments for Prewash, Main wash, and Fabric softener.

Child safety feature: A device to prevent small children from being trapped. To activate, rotate the button inside the door clockwise until the groove is horizontal (use a coin if needed). To disable, rotate anti-clockwise until the groove is vertical.

The Control Panel

The control panel features:

• 1. Detergent dispenser drawer
• 2. Programme selector dial: Selects programmes for Cottons, Synthetics, Delicates, Wool Hand washing, special programmes (Soak 30° to 30 Minute wash), and Off/Reset. The dial can be turned clockwise or anticlockwise. 'Economy' programmes save energy, 'Cold' is for cold washes. Always turn to 'Off' at the end of a programme.
• 3. Spin button: Selects spin speed (e.g., 1200/1400 rpm, 900, 700, 500 rpm) or 'None' (no spin). A light indicates the selected speed.
• 4. Option buttons: Combine functions like 'Prewash' (for heavily soiled items, not for Wool/Duvet/30 Minute wash), 'Quick' (for lightly soiled items, short time), 'Stain' (for heavy stains at 40°C, requires special detergent), 'Extra rinse' (adds 2 rinses, recommended for allergies or soft water), and 'Quiet' (no final spin, reduces creasing, quiet operation, may require manual draining). Pilot lights illuminate when selected.
• 5. Delay start button: Allows programmes to be delayed from 30 minutes up to 23 hours. The selected delay appears on the display. Cannot be used with Soak 30°, Drain, or Spin programmes. To cancel, pause the machine, press 'Delay start' until '0' is shown, then press 'Start/Pause'.
• 6. Start/Pause button: Starts the programme. The light stops flashing and stays lit. Press again to pause; the light flashes. Press again to resume.

Display: Shows programme duration (hours/minutes) or delay start time. Decreases by one unit per minute during the programme. A flashing zero indicates programme completion or stopping with water in the tub (e.g., with 'Quiet' or 'Soak 30°' options). 'Err' indicates an incorrect option selection. Alarm codes (E10, E20, E40) indicate faults.

Programme phase indicator lights: Lights illuminate for the selected programme phases and stay lit for the current phase during operation.

Programme Information

• Soak 30°: For heavily soiled laundry. Performs a 30-minute soak at 30°C, then stops with water in the tub (flashing zero). Requires a separate 'Drain' programme to empty water before the next phase. Not for Wool programmes.
• Rinse: For hand-washed items. Performs 3 rinses and a final long spin. Spin speed can be reduced.
• Softeners: For starching or softening hand-washed garments. Performs 1 rinse and a final long spin. Spin speed can be reduced.
• Drain: Empties water from the last rinse (e.g., with 'Quiet' or 'Soak 30°' programmes). Turn dial to 'Off', select 'Drain', then press 'Start/Pause'.
• Spin: Long spin at maximum speed for hand-washed cotton items. Speed can be reduced.
• 30 Minute wash: For lightly soiled items or freshening up. Max load 2 kg, 30°C, 30 minutes duration, 700 rpm final spin. Can be combined with 'Spin' reduction, 'Quiet', and 'Delay start' options.
• Off / Reset: Turns the machine off or resets a programme.

Operating Sequence

Before first wash: Pour 2 litres of water into the main wash compartment to activate the ECO valve. Run a cotton cycle at 60°C without laundry to remove residue. Then pour 1/2 measure of detergent into the dispenser and start.

Example: Washing 6 kg of White Cotton at 90°C

1. Load the laundry: Open the door, place items in the drum one by one, shaking them out. Close the door.
2. Measure out the detergent: Pull out the dispenser drawer. Pour detergent into the main wash compartment. For prewash, soak, or stain phases, use the appropriate compartment. Use a specific stain remover for the 'Stain' option.
3. Measure out the fabric softener: If required, pour into the marked compartment, not exceeding the 'MAX' mark. Close the drawer gently.
4. Switch the machine on: Turn the selector dial to the desired programme (e.g., 90°C Cotton) to switch on. Turn to 'Off' to switch off.
5. Select the desired programme/temperature: Turn the selector dial. Programme phase lights illuminate. The display shows programme duration, which adjusts for smaller loads. The 'Start/Pause' light flashes.
6. Select the spin speed or the 'None' option: Press the 'Spin' button repeatedly to choose the desired speed or 'None'. The relevant light illuminates.
7. Select the desired options: Choose 'Prewash', 'Quick', 'Stain', 'Extra Rinse', or 'Quiet' as needed. The relevant indicator light illuminates.
8. Select the 'Delay start': Press 'Delay start' button repeatedly to set a delay time (up to 23 hours). The selected time appears on the display.
9. Start the programme: Press the 'Start/Pause' button. The light stops flashing and remains lit. If 'Delay start' was selected, the countdown begins.
10. How to change an option or a programme during its cycle: Pause the machine first by pressing 'Start/Pause'. Options can be changed before they are executed. To change a running programme, turn the dial to 'Off', then to the new programme, and press 'Start/Pause'.
11. How to interrupt a programme: Press 'Start/Pause' to interrupt (light flashes). Press again to restart.
12. How to open the door during the cycle: You can open the door after pausing if the machine is not heating, water level is not high, and the drum is not turning. If the door cannot be opened, switch off at 'Off' and wait approx. 3 minutes. Pay attention to water level and temperature. To restart, select the previous programme and press 'Start/Pause'.
13. End of programme: The machine stops automatically, displaying a blinking zero. If 'Quiet' was selected, specific lights remain lit, and the door is locked until water is drained. Turn dial to 'Off' to switch off. Remove laundry. Check drum is empty. Close water tap and disconnect plug. Leave door ajar to air the machine.

Washing Hints

• Do NOT overload the machine. Weigh laundry to determine correct load size.
• Average weights of common items: Sheet (700-1000g), Pillow case (100-200g), Tablecloth (400-500g), Serviette (50-100g), Tea towel (70-120g), Linen hand towel (100-150g), Towelling hand towel (150-250g), Towelling bath towel (700-1000g), Bath robe (1000-1500g), Man's shirt (200-300g), Apron (150-200g).
• Load laundry loosely, alternating large and small items.
• Sort laundry by fabric type, colour-fastness, and dirt level.
• Avoid washing unhemmed or torn items as they may unravel.
• Empty pockets of small objects (coins, keys, screws) to prevent damage to the drain pump.
• Remove hooks from curtains before washing.
• Close poppers and zips, fasten loose buttons.
• Wash new coloured items separately for the first time.
• When washing fabrics requiring different temperatures, select the lowest temperature.
• Do not wash white and coloured items together.
• Wash very small items (handkerchiefs, socks) in a washing bag or pillow case.
• Use a good quality detergent suitable for automatic washing machines.
• Use correct detergent quantities; for wool, use gentle detergent in small amounts.
• Bleach is corrosive; use with care and keep out of reach of children.
• Treat stubborn stains (fruit, wine, grass, rust) with specific products before washing. Pre-soaking may help.
• Only wash 'Pure New Wool - washable, preshrunk' items in the wool programme; other wools require the 'Hand Wash' programme.
• If non-colour fast garments were washed, run a rinse and spin programme without laundry to remove any residual dye from the sump.
• After use, unplug the machine and turn off the water tap.

Wash Care Symbols

Wash care labels provide guidance. Symbols help select the correct programme:

Important Notes: Use the dispenser drawer for detergents and additives. Close it gently. If using liquid detergent with a prewash, add it to the correct compartment after the prewash has finished.

Washing Programmes

Programme details:

* Consumption values are indicative and may vary. ** Only at 40°C or higher.

** Spin speed can be reduced.

Maintenance and Cleaning

DISCONNECT THE APPLIANCE FROM THE ELECTRICITY SUPPLY BEFORE ANY MAINTENANCE OR CLEANING.

• Descaling: Periodically use a water softening powder according to manufacturer's instructions to prevent lime deposits.
• After each wash: Leave the door open for a while to prevent mould and smells. This also helps preserve the door seal.
• Maintenance Wash: To prevent residue build-up from low-temperature washes, run an empty maintenance wash with the hottest cotton programme and a normal measure of powder detergent.
• External cleaning: Clean the exterior cabinet with soap and water, then dry thoroughly.
• Cleaning the dispenser drawer: Remove the drawer by pressing the catch downwards. Flush it under a tap to remove powder residue. The top part of the additive compartment can be removed for easier cleaning.
• Cleaning the drawer recess: Use a small brush to clean the recess after removing the drawer. Replace the drawer and run a rinse programme without clothes.
• Cleaning the pump: Inspect the pump if the machine does not empty/spin or makes unusual draining noises.
  • Disconnect the appliance. Wait for water to cool if necessary.
  • Open the pump door. Place a container to collect spillage.
  • Pull out the emergency emptying hose, place its end in the container, and remove its cap.
  • When no more water comes out, unscrew the pump cover and remove it. Dry up spillage.
  • Remove any objects from the pump impeller by rotating it.
  • Replace the cap on the emergency emptying hose and put it back in its seat.
  • Screw the pump cover fully in.
  • Close the pump door.
• The dangers of freezing: If exposed to temperatures below 0°C, turn off the water tap, unscrew the inlet hose, and let water drain from the hose and pump via the emergency emptying hose into a bowl. Screw the inlet hose back on. Ensure room temperature is above 0°C before restarting. After draining via the emergency hose, pour 2 litres of water into the detergent drawer and run the drain programme to activate the ECO valve.
• Emergency emptying out: If water is not discharged, pull the plug, close the water tap, wait for cooling if necessary, open the pump door, place a bowl, and use the emergency emptying hose to drain. Repeat until water stops flowing. Clean the pump if needed. Replace the hose and pump cover.
• Cleaning the water inlet filter: If water is hard or contains lime, the filter may clog. Turn off the water tap, unscrew the inlet hose, and clean the filter with a hard bristle brush.

Something Not Working

Many issues can be solved with simple maintenance. Before calling an engineer, check the following:

• Machine does not start: Door not closed (E40), plug not inserted correctly, no power, blown fuse, 'Start/Pause' not pressed, 'Delay start' selected.
• Machine does not fill: Water tap closed (E10), inlet hose filter blocked (E10), inlet hose kinked/squashed (E10), door not closed (E40).
• Machine fills then empties immediately: Drain hose end too low, submerged in water, or no vent. Drain hose kinked/squashed (E20).
• Machine does not empty and/or does not spin: Drain hose kinked/squashed (E20), 'Quiet' option selected, drain pump blocked (E20), 'None' option selected, drainage pipes blocked, 'Soak 30°' programme selected.
• There is water on the floor: Too much/unsuitable detergent (foam), leaks from inlet hose fittings, drain hose damaged/not positioned correctly, emergency emptying hose cap not replaced after filter cleaning.
• Unsatisfactory washing results: Too little/unsuitable detergent, stubborn stains not treated, incorrect programme/temperature selected, too much laundry.
• Machine vibrates when spinning: Internal packing not removed, machine touching wall/furniture, machine not level, load badly distributed, very little laundry.
• The door will not open: Water level too high, machine heating water, drum turning. The door can only be opened when the 'door locked' light is off.
• Spinning starts late or machine does not spin: Electronic balance control may have activated due to uneven load distribution. The machine may redistribute the load. If it persists, redistribute load manually and select spin.
• Machine makes an unusual noise: Modern motors may make different noises, ensuring softer starts and better stability.
• No water is visible in the drum: Modern machines use very little water economically.

If problems persist after checks, contact your local Service Force Centre.

Service & Spare Parts

For service or spare parts, contact extended warranty administrators at 0870 0107887 for details of your local Service Force Centre. Provide model and serial number, fault details, and purchase date. A valid purchase receipt is required for in-guarantee service calls.

Installation Instructions

It is dangerous to alter specifications or modify the product. Ensure the appliance does not stand on the electrical supply cable. Electrical and plumbing work must be carried out by qualified persons.

Technical Specifications

This appliance complies with EEC Directives: 73/23 EEC (Low Voltage) and 89/336 EEC (Electromagnetic Compatibility).

Unpacking

Remove all transit bolts and packing before use. Keep packaging for transport. Unscrew the two rear bottom screws, slide out plastic pins. Lay machine gently on its back, ensuring hoses are not squashed. Set upright, unscrew remaining rear screw, slide out pin. Fill holes with plastic plugs. Remove polystyrene block and plastic bags. Carefully slide out polythene bags. Remove polystyrene base.

Positioning

Install on a flat hard floor, ensuring air circulation and no contact with walls/units. Do not use cardboard/wood under the machine. The appliance is designed for permanent plumbing, but can connect to a tap with the drain discharging into a sink. Ensure inlet hose connector compatibility; adaptors are available. Any plumbing alterations must be done by a qualified person.

Installation on a Suspended Floor

For suspended wooden floors, place a waterproof wood panel (at least 15mm thick) under the appliance, secured to floor beams. Install in a corner if possible for stability.

Water inlet

Connect the supplied hose to a 3/4" tap. Do not use old hoses. Installation must comply with local regulations. A minimum water pressure of 50 kPa (0.5 bar) is required. If connecting from a cold water storage system, ensure a minimum distance of 5.02m (16.5 ft) from the tank. Tighten the ring nut securely.

Water drainage

Connect to a foul drainage system. Methods include:

1. Into a drainage standpipe: Form a hook with the supplied "U" piece. The standpipe should have an internal diameter of approx. 38mm for an air break. Standpipe height: 60-90cm (23.6"-35.4") above floor level. The drain hose can be extended up to 4 metres.
2. Onto a sink outlet spigot: Remove any blanking plug. Push the drain hose onto the spigot, secure with a clip, and form a loop to prevent sink waste entering the machine. The drain hose can be extended up to 4 metres.

Important: Before connecting to new or unused pipework, run off water to flush debris. Ensure the drain hose is correctly positioned on the appliance's back support.

Levelling

Level the machine by adjusting the feet. Feet may be tight but must be level and stable (check diagonally). Accurate levelling prevents vibration and noise. Some vibration is normal, especially on wooden floors. Consult a builder for sprung wooden floors. Place on a solid floor if possible.

Special conditions

If the floor is carpeted or soft, use a rigid support base under the feet to prevent noise, vibration, or displacement. The base should slightly overhang the machine.

Warning: Do NOT place on deep pile carpeting.

Note: Ensure the appliance is accessible for engineers.

In the interest of the environment

Connect to the foul drainage system for sewage treatment. Do not connect to surface water drainage to prevent pollution.

Electrical connection

Electrical work must be done by a qualified person. WARNING: APPLIANCE MUST BE EARTHED. Manufacturer is not liable for failure to observe this safety measure. Ensure supply voltage matches the rating plate (top of open door rim). The appliance has a 13amp plug fitted. Use a 13amp ASTA approved fuse if replacing. If the plug needs replacement, ensure it is disposed of safely. The power cable must be easily accessible.

Wiring: Green/Yellow wire to Earth terminal (E or ≒). Blue wire to Neutral terminal (N or black). Brown wire to Live terminal (L or red). Ensure no stray strands and the cord clamp is secure.

Permanent connection: Requires a double pole switch with a minimum 3mm gap between contacts, suitable for the load, and compliant with regulations. The switch must not break the earth cable.

Important: If the mains supply cable is damaged, contact warranty administrators on 0870 0107887.