Toshiba Air Conditioner Owner's Manual
Model: RAV-HM Series (Concealed Duct Type)
For commercial use
Thank you for purchasing a Toshiba Air Conditioner. Please read this Owner's Manual carefully before using your Air Conditioner.
For the latest manuals and installation guides, please visit: https://www.toshiba-carrier.co.th/manuals/default.aspx
Information on Transportation, Handling, and Storage of the Carton
Examples of Indication on the Carton:
- Symbol: ?
Description: Keep dry - Symbol: ⚠️
Description: Fragile - Symbol: ⬆️
Description: This side up - Symbol: ?
Description: Handle with care - Symbol: ?⬇️
Description: Do not drop - Symbol: ??️
Description: Do not lay down - Symbol: 5 cartons
Description: Stacking height (8 cartons can be stacked in this case) - Symbol: ??
Description: Do not walk on this carton - Symbol: ??
Description: Do not step
Other Cautions:
- CAUTION: Injury possibility. Do not handle with packing band, or you may get injured in case of a broken band.
Stacking Notice: In case that cardboard boxes protrude out of the pallet when stacking, lay a 10 mm thick plywood over the pallet.
Part Names
Indoor Unit
Diagram Description:
- Air discharge: Connects a discharge duct.
- Air intake: Houses the air filter.
- Drain pan: Collects condensation.
- Electrical control box: Contains electrical components; an earth screw is provided.
Outdoor Unit (Design may vary)
Diagram Description:
- Air intake (Side and rear): Draws in outside air.
- Panel: Contains an earth screw, valves, and electric parts.
- Air discharge: Expels air.
- Fixing leg: Supports the unit.
- Piping panel: Provides access for piping.
- Wiring hole: For electrical connections.
- Refrigerant pipe outlet: Connection point for refrigerant lines.
Part Names and Functions of the Remote Controller
Remote controller model name: RBC-ASCU1*
The LCD backlight illuminates for 15 seconds during operation. All indicators are displayed in the example below; only selected options are shown in actual use.
Operations
Diagram Description: The remote control features an LCD display showing temperature (e.g., 25.0°C) and various icons. Buttons include ON/OFF, Menu, and Setting (indicated by A and V arrows).
- Operation lamp: Lights during operation. Blinks when a check or protective device is activated.
- 1 ON/OFF button: Press to turn the air conditioner on or off.
- 2 Setting button: Used for temperature, fan speed, and wind direction adjustments.
- 3 Timer off button: Sets the timer off function.
- 4 Menu button: Selects operating mode, fan speed, and wind direction. Pressing cycles through options: Normal Operation, Operation Mode, Fan Speed, Wind Direction. (Note: Some selections may be omitted based on the indoor unit model.)
Indicators Icon
All icons on the display are shown for explanation. Operations are not accepted when "SETTING" is flashing.
- 1 Running mode indication icon: Shows the selected mode (e.g., Auto, Heat, Dry, Cool, Fan).
- 2 Central control indication icon: Appears when centrally controlled. Flashes if central control prohibits remote controller functions.
- 3 Setting indication icon: Indicates system checking after power interruption or other events.
- 4 Repair indication icon: Displays during inspection or when a protective device is active.
- 5 Test run indication icon: Shows during the test run period.
- 6 Temperature setting indication icon: Displays the selected temperature.
- 7 Fan speed indication icon: Shows the selected fan speed (Auto, Low, Low+, Med., Med.+, High, Fix).
- 8 OFF timer indicator: Appears when a timer is set.
- 9 Pre-heat indicator: Displays during heating mode or defrost cycle initiation. The indoor fan may stop or run at a low speed.
- 10 Remote controller sensor indicator: Appears when the remote controller's sensor is used.
- 11 Notice display: Shown when a notice code occurs. Contact your dealer for details.
- 12 No function display: Appears when a requested function is not available for the model.
3 Operation
Follow these steps for first-time use or setting changes. After initial setup, use the ON/OFF button to run the unit.
Standby
Operation is not accepted when "SETTING" is flashing.
REQUIREMENT
- Keep the power switch in the 'open' state during use.
- If using after a long period, turn on the power switch at least 12 hours in advance.
- The remote controller will operate approximately 1 minute after the power is turned on; this is not a fault.
Run Operation
Diagram Description: The remote control display shows temperature, mode, and fan speed settings. Buttons are labeled Menu, Set, and ON/OFF.
- ON/OFF button: Press to turn on the indicator and start operation.
- Select running mode: Press the Menu button to cycle through modes (Auto, Heat, Dry, Cool, Fan). The selected mode icon flashes. Press the Set button to change modes. (Note: 'Dehumidify' is not available for concealed duct high static press types. Selection ends after 30 seconds of inactivity.)
- Select the fan speed: Press the Menu button to cycle through fan speeds (Auto, Low, Low+, Med., Med.+, High). The selected fan speed icon flashes. Press the Set button to change speeds. (Note: Available speeds vary by indoor unit. 'Auto' cannot be selected in Fan mode. If a speed cannot be set, 'X' is displayed. Selection ends after 30 seconds of inactivity.)
- Temperature selection: Press the Set button to adjust the temperature between 18.0°C and 29.0°C, with 0.5°C increments.
Notes on Operation
- Auto Changeover: The unit selects cooling, heating, or fan mode based on the set temperature. Manual selection is possible if Auto mode is uncomfortable.
- Cooling: The unit starts approximately 1 minute after mode selection. The outdoor unit stops, and the indoor fan runs at low speed when the set temperature is reached.
- Heating: The unit starts approximately 3-5 minutes after mode selection. The fan may run for about 30 seconds after heating stops. The outdoor unit stops, and the indoor fan runs at low speed when the set temperature is reached. During defrost, the fan stops.
- Restarting after Stop: The unit will not restart for approximately 3 minutes after being stopped to protect the compressor.
- 8°C Operation (for object pre-heating): This feature requires settings via a wired remote controller. Consult the installer or dealer for details. To start, set temperature to 18°C in heating mode, then set to 8°C by holding the TEMP. button for 4 seconds. To stop, set temperature back to 18°C.
- Notes on 8°C Operation: Discharged air temperature is lower. Room heating may be uneven. Room temperature may not reach 8°C depending on room size/conditions. Fan speed setting is available. The operation cancels if the unit is stopped, another mode is selected, or settings are changed via wireless/central control. Periodic maintenance is recommended.
4 Timer Operation
OFF timer: The indoor unit stops when the set time is reached.
Diagram Description: Remote control display showing timer settings.
- OFF timer button: Press during operation to activate the timer function.
- Select the OFF timer time: Press the Setting button to set the timer from 0.5h (30 min) up to 24h. The setting will cancel if no button is pressed for 30 seconds.
- Push the OFF timer button: "SETTING" disappears, the timer indicator lights up, and the countdown begins.
Cancelling the Timer
- Push the OFF timer button: The timer indicator disappears.
NOTE: The OFF timer operation continues even if the unit is turned on or off using the ON/OFF button.
5 Maintenance
WARNING: Cleaning the air filter and other parts involves work in high places. This should be performed by a qualified installer or service person. Do not attempt it yourself.
CAUTION: Do not push buttons with wet hands, as this may result in electric shock.
Cleaning the Air Filters
- Clean air filters when the filter indicator is displayed on the remote controller (for RBC-AMTU*** and RBC-AMSU*** models). Clogged filters reduce cooling and heating performance.
- When the unit will not be used for a long time: Perform fan operation for a couple of hours to dry the interior, stop the unit, turn off the circuit breaker, and clean the air filters before reinstalling them.
Before the Cooling Season
Clean the drain pan. Contact the dealer where the product was purchased. A clogged drain pan or vent can cause water overflow, wetting walls or floors.
Maintenance List
Part | Unit | Check (visual / auditory) | Maintenance |
---|---|---|---|
Heat exchanger | Indoor/outdoor | Dust / dirt clogging, scratches | Wash the heat exchanger when it is clogged. |
Fan motor | Indoor / outdoor | Sound | Take appropriate measures when abnormal sound is generated. |
Filter | Indoor | Dust / dirt, breakage | Wash the filter with water when contaminated. Replace if damaged. |
Fan | Indoor | Vibration, balance; Dust / dirt, appearance | Replace the fan if vibration or balance is poor. Brush or wash the fan when contaminated. |
Air intake / discharge grilles | Indoor / outdoor | Dust / dirt, scratches | Fix or replace if deformed or damaged. |
Drain pan | Indoor | Dust / dirt clogging, drain contamination | Clean the drain pan and check the downward slope for smooth drainage. |
Ornamental panel, louvers | Indoor | Dust / dirt, scratches | Wash when contaminated or apply repair coating. |
Exterior | outdoor | Rust, peeling of insulator; Peeling / lift of coat | Apply repair coating. |
NOTE: For environmental conservation, regular cleaning and maintenance of indoor and outdoor units are recommended for efficient operation. Periodic maintenance (once a year) is advised for long-term use. Check the outdoor unit for rust/scratches and treat as necessary. For units operated 8+ hours daily, clean indoor/outdoor units every 3 months by a professional. Proper maintenance extends product life. Failure to clean can lead to poor performance, freezing, water leakage, and compressor failure.
6 Troubleshooting
Check the following points before requesting repair. Some symptoms are not malfunctions.
Symptom | Cause |
---|---|
Outdoor unit: White, misty, cold air or water comes out | The outdoor unit fan stops automatically for defrosting. The solenoid valve operates during defrost start/stop. The outdoor unit is preparing for running. |
Outdoor unit: Sometimes the noise of air leaking is heard. | The solenoid valve works when defrosting starts or stops. |
Outdoor unit: A noise is heard when the power is turned on. | The outdoor unit is preparing for running. |
Outdoor unit: Sometimes a swishing is heard. | A sound like water flowing or louder operation sound may be heard for a couple of minutes after starting or stopping. This is due to refrigerant flow or dehumidifier draining. |
Indoor unit: A clacking sound is heard. | This sound is generated by the heat exchanger or other parts expanding/contracting due to temperature changes. |
Indoor unit: Discharged air smells unusual. | Various smells from walls, carpets, clothes, cigarettes, cosmetics, etc., have adhered to the air conditioner. |
Indoor unit: The unit does not run. | Check for blackout, blown circuit breaker, or activated protective device (operation and check indicators blinking). Check if air intake/discharge of the outdoor unit is clogged, if a door/window is open, if the air filter is clogged, if air volume is set to 'LOW', or if the operation mode is set to 'FAN'. Ensure the setup temperature is appropriate. |
The room does not cool down. | Is the air intake or discharge of the outdoor unit clogged? Is a door or window open? Is the air filter clogged with dust? Is the air volume set to "LOW"? Or is the operation mode set to "FAN"? Is the setup temperature appropriate? |
If an unusual situation persists after checking, stop the unit, turn off the circuit breaker, and contact the dealer with the product number and symptom. Do not attempt self-repair. If a check indicator (e.g., E, F, H) is displayed on the remote controller LCD, inform the dealer of the code.
If any of the following occur, stop the unit immediately, turn off the circuit breaker, and contact the dealer:
- The switch does not work properly.
- The circuit breaker frequently blows out.
- Foreign objects or water have entered the unit unintentionally.
- The unit cannot be run even after the cause of protective device activation is removed.
- Other unusual conditions are found.
Confirmation and Check
If an unusual situation persists after checking, stop the unit, turn off the circuit breaker, and contact the dealer with the product number and symptom. Do not attempt self-repair. If a check indicator (e.g., , , ) is displayed on the wired remote controller LCD, inform the dealer of its content.
If the air conditioner fails, the timer off indicator will alternately display the check code and the number of the faulted indoor unit.
Troubleshooting History and Confirmation
You can view the troubleshooting history (up to 4 records) when the air conditioner is on or off. Viewing history during timer off operation will cancel the timer.
- Step 1: Long press the timer off button for over 10 seconds until an indication icon appears, signifying entry into troubleshooting history mode. If "Maintenance overhaul" is displayed, you have entered this mode. The temperature display will show "01: Troubleshooting History Order". The timer off indication will alternate between [Check Code] and [Indoor Unit Number]. Press the Set button to view history in order from [01] (newest) to [04] (oldest).
- Step 2: REQUIREMENT: Do not press the Menu button for more than 10 seconds in this mode, as it will delete all troubleshooting history.
- Step 3: After checking, press the ON/OFF button to return to normal mode. If the unit is running, it will continue. Press ON/OFF again if the unit is stopped.
7 Operations and Performance
Check before running
- Check if the earth wire is cut or disconnected.
- Check if the air filter is installed.
- Turn on the circuit breaker 12 hours or more before starting operation.
3 minutes protection function
This function prevents the air conditioner from starting for the initial 3 minutes after the main power switch or circuit breaker is turned on for restarting.
Power failure
A power failure during operation will stop the unit completely. To restart, push the ON/OFF button on the remote controller. Lightning or nearby wireless devices may cause malfunction. Turn off the power switch/breaker, then turn them back on. Push the ON/OFF button to restart.
Defrosting operation
If the outdoor unit is frosted during heating, defrosting starts automatically (2-10 minutes) to maintain heating capacity. Indoor and outdoor unit fans stop during defrost. Defrosted water drains from the outdoor unit's bottom plate.
Heating capacity
Heating operation uses a heat pump system, absorbing heat from outside. If the outside temperature is very low, using an additional heating apparatus is recommended.
Protective device
- The unit stops operation when overloaded. If the protective device activates, the operation and check indicators on the remote controller blink.
- If the protective device is activated: Turn off the circuit breaker and perform a checkup. Continued running may cause malfunction. Check if the air filter is installed; if not, the heat exchanger may clog, leading to water leakage.
During cooling
- The air intake or discharge of the outdoor unit is clogged.
- Strong wind continuously blows against the outdoor unit's outlet.
During heating
- The air filter is clogged with dust.
- The air intake or discharge of the indoor unit is clogged.
Do not turn off the circuit breaker
During the air-conditioning season, leave the circuit breaker on and use the ON/OFF key on the remote controller.
Attention to snowfall and freeze on the outdoor unit
- In snowy areas, air intake/discharge can be covered by snow or ice, potentially causing machine failure or poor warming.
- In cold areas, ensure the drain hose drains water properly without freezing to prevent machine failure or poor warming.
Air conditioner operating conditions
For optimal performance, operate within these temperature conditions:
Operation | Condition |
---|---|
Cooling operation | Outdoor temperature: -15°C to 46°C (Dry bulb temp.) Room temperature: 21°C to 32°C (Dry bulb temp.), 15°C to 24°C (Wet bulb temp.) Room relative humidity: Less than 80% (Excessive humidity may cause dewing.) |
Heating operation | Outdoor temperature: -15°C to 15°C (Wet bulb temp.) Room temperature: 15°C to 28°C (Dry bulb temp.) |
CAUTION: Operating outside these conditions may activate safety protection.
8 Installation
Do not install the air conditioner in the following places:
- Within 1 m of TVs, stereos, or radios (to prevent noise interference).
- Near high-frequency appliances (e.g., sewing machines, massagers) to avoid malfunction.
- In humid, oily, steamy, sooty, or corrosive gas environments.
- In salty areas (e.g., seaside).
- In places with significant machine oil use.
- In areas exposed to strong winds (e.g., seaside).
- In places with sulfureous gas generation (e.g., spas).
- In vessels or mobile cranes.
- In acidic or alkaline atmospheres (e.g., hot-spring areas, near chemical factories) to prevent corrosion of heat exchanger fins and pipes.
- Near obstacles (vents, lighting) that disturb air discharge (may reduce performance).
- For special purposes like food preservation, precision instruments, or housing animals/plants (may degrade quality).
- Over objects that must not get wet (condensation may drip).
- In places where organic solvents are used.
- Near doors or windows with humid outside air (may cause condensation).
- In places where special sprays are used frequently.
Be careful with noise or vibrations
- Do not install where outdoor unit noise or hot air discharge annoys neighbors.
- Install on a solid, stable foundation to prevent noise and vibration transmission.
- Some sound may be audible from other indoor units not operating if one is running.
9 Specifications
Model | Sound pressure level (dBA) Cooling | Sound pressure level (dBA) Heating | Weight (kg) |
---|---|---|---|
RAV-HM561BTP-E | * | * | 23 |
RAV-HM801BTP-E | * | * | 31 |
RAV-HM901BTP-E | * | * | 41 |
RAV-HM1101BTP-E | * | * | 41 |
RAV-HM1401BTP-E | * | * | 41 |
RAV-HM1601BTP-E | * | * | 41 |
* Under 70 dBA
Product information of ecodesign requirements. (Regulation (EU) 2016/2281): http://ecodesign.toshiba-airconditioning.eu/en
Declaration of Conformity
Manufacturer: Toshiba Carrier (Thailand) Co., Ltd. 144/9 Moo 5, Bangkadi Industrial Park, Tivanon Road, Tambol Bangkadi, Amphur Muang, Pathumthani 12000, Thailand
TCF holder: TOSHIBA CARRIER EUROPE S.A.S Route de Thil 01120 Montluel FRANCE
Hereby declares that the machinery described below:
Generic Denomination: Air Conditioner
Model/type: RAV-HM561BTP-E, RAV-HM801BTP-E, RAV-HM901BTP-E, RAV-HM1101BTP-E, RAV-HM1401BTP-E, RAV-HM1601BTP-E
Commercial name: Digital Inverter Series / Super Digital Inverter Series Air Conditioner
Complies with the provisions of the Machinery Directive (Directive 2006/42/EC) and the regulations transposing into national law.
Name: Masaru Takeyama
Position: GM, Quality Assurance Dept.
Date: 10 May, 2022
Place Issued: Thailand
NOTE: This declaration becomes invalid if technical or operational modifications are introduced without the manufacturer's consent.
(A second, similar Declaration of Conformity from Toshiba Carrier UK Ltd. is also present, confirming compliance with the Supply of Machinery (Safety) Regulations 2008.)