FAQS
How to update the latest firmware? [H50/H100/X150/X300/F550]
- Go onto the Thinkware website and navigate to support.
- Select the series and model you are using. If the F550 is selected, all download links will indicate F550.
- Download the available firmware.
- Once the new firmware is downloaded, unzip the file into the root directory of your MicroSD Card.
- Insert the memory card into the dash cam and power it on.
- Your dash cam's LED lights will blink for a while; the firmware upgrade may take up to 10 to 15 minutes.
- Once the dash cam finishes upgrading, it will display "Upgrade is now complete, continuous recording will now start." Do not power off your dash cam until it begins continuous recording, as this may cause permanent damage.
If the firmware upgrade continues for more than 5 minutes or fails (as indicated by a message similar to the one shown in an accompanying image), the firmware file is likely corrupt. In this case, please delete the downloaded .bin, .rom, or .pkg file and re-download the firmware file to your MicroSD Card. Then, proceed with the upgrade from step 4 again.
[Description of visual elements: A screenshot shows a file explorer dialog box indicating that a file named 'x500_3_1.00.34UU.zip' might have been moved or deleted, with options to 'Retry', 'Cancel', or 'View download'. Another screenshot displays a Windows Notepad window showing a file named 'version.txt' with the content 'H100, v1.3.1, v0.0.5', representing the current firmware version.]
How to upgrade Speed Cam Data?
- Download the latest speed / red light camera data according to your geographic region (e.g., smartguidepoint.dx2).
- Copy the downloaded smartguidepoint.dx2 file into the ‘driveinfo’ folder. If the ‘driveinfo’ folder does not exist in the root directory of your MicroSD Card, please create it. The path is typically [SD_ROOT]:/driveinfo/smartguidepoint.dx2.
- Insert the MicroSD Card into the dash cam unit.
The device will start recording and operate with the latest speed camera data. If your country of residence is outside the supported regions for speed and red light camera alerts, or if you wish to disable these alerts, you can skip the preceding steps.
To verify if the device is upgraded to the latest speed cam data, check the version information:
- For X500: Navigate to Menu > About Device > Device Info > Safety Guidance.
- For F750: Navigate to Menu > Device Info > Safety guidance version.
It is recommended to update firmware automatically via the Thinkware PC Viewer App when using a PC running on Windows.
How do I check the current firmware version on my device?
Browse the folders on your MicroSD Card and open the "version.txt" file located in the "update" folder. The current firmware version is typically circled in red within this file.
It is recommended to update firmware automatically via the Thinkware PC Viewer App when using a PC running on Windows.
What is a difference between a Dash Cam and an Action Cam?
Automatic Power On/Off with Auto-Looping Capabilities.
While an Action Cam can provide good video quality, it does not automatically power on and off, requiring the driver to manually turn it on before each commute. Action Cams often lack auto-looping functions, meaning recording ceases once the memory card is full. The THINKWARE Dash Cam automatically powers up when the vehicle is started, eliminating the need for manual activation. Memory storage is also less of a concern due to auto-looping technology, which overwrites older footage to ensure continuous recording.
Impact Detection.
Action Cams typically do not include essential components like a 3-axis G-Sensor to detect sudden impacts. In an incident, an Action Cam will not isolate video footage for viewing purposes, nor can it detect hit-and-run incidents when the vehicle is parked. The THINKWARE Dash Cam isolates and stores footage automatically in the event of an incident using a built-in 3-axis G-Sensor to register impact, ensuring important evidence is captured.
Safety and Durability.
Conventional Action Cams use standard rechargeable batteries with limited operating time, which can overheat and become volatile under extreme heat, affecting performance. Dash Cams are plugged into the vehicle's power outlet, eliminating the need for a rechargeable battery. THINKWARE Dash Cams utilize a Super Capacitor designed to withstand harsh interior car conditions, mitigating risks of heat-related battery failures. Even if power is disconnected during an accident, the Super Capacitor ensures videos are safely stored, providing steady performance across a wide range of storage and operating temperatures.
GPS Tracking (for devices with GPS Antenna only).
In the event of a collision, collecting detailed information is crucial for evidence. THINKWARE Dash Cams can connect to a GPS antenna. Selected models feature a built-in GPS antenna to pinpoint the time, speed, and location of an incident, removing the need to recall these details later.
Rear View Recording Capability (Optional).
For enhanced protection, THINKWARE Dash Cams can be paired with an optional rear view camera, designed to the same high standards of quality and durability for a worry-free driving experience.
Out of Sight, Out of Mind.
Action Cams often require remounting each time a driver enters the car, manual deletion of used videos, are vulnerable to unstable battery performance, can become projectile objects in a crash, and are susceptible to theft. A good Dash Cam, like the THINKWARE Dash Cam, is designed to be unobtrusive, allowing drivers to focus on their commute without worry. It is easy to install, highly autonomous, safe, durable, and discreet.
Why can't I use my own smartphone to record video footages?
Similar to using conventional action cameras as a Dash Cam, a smartphone's dash cam app may cease recording when you receive a call or text. If an accident occurs during such an interruption, no footage will be recorded.
What is the benefit of a tape mount versus a suction mount?
Most dashboard cameras use bulky plastic suction mounts that can induce video vibration, obstruct the driver's view, and may harden after prolonged use, potentially becoming a safety hazard if the device detaches from the windshield during a crash. THINKWARE Dash Cams utilize a 3M adhesive tape mount, which is discreet and secure, ensuring the device remains on the windshield even after a significant impact. This tape mount also minimizes video vibration by reducing the distance between the camera and the windshield.
Should I choose a Dash Cam that is battery-powered?
Most Dash Cams do not support parking surveillance mode as they are not designed to withstand extreme temperatures found in a parked car on a hot summer day. In such conditions, conventional Lithium batteries can overheat and become unstable, reducing performance and potentially becoming volatile, which could damage your vehicle. THINKWARE Dash Cams use a Super Capacitor designed to withstand harsh interior car conditions, enabling parking surveillance mode and eliminating heat-related battery failures. Even if power is lost during an accident, the Super Capacitor ensures videos are safely stored, providing steady performance across a wide range of storage and operating temperatures. (Reference: 0408029734)
