THINKWARE DASH CAM U3000
User's Guide
This product records video during vehicle driving. Please read and follow the instructions in this guide to use and maintain this product correctly.
Before Using This Product
About the Product
This product records video during vehicle driving. It serves as a reference for accident investigations. It is not guaranteed to record all activities. If a collision is too minor to activate the collision sensor, or if a collision is too severe causing the vehicle battery voltage to deviate from its operating range, the device may not record the incident. Video recording begins only after the product is fully powered on. To ensure all vehicle events are recorded, wait for the product to fully start up before driving.
THINKWARE is not responsible for any losses incurred due to traffic accidents, nor for any support related to the outcome of traffic accidents.
Depending on the vehicle's configuration or driving conditions, such as the installation of remote door lock devices, ECU settings, or TPMS settings, some product functions may not be supported. Different firmware versions may affect product performance or functions.
About This User's Guide
The information provided in this guide may change as the manufacturer updates its service policies. This user's guide is intended for the THINKWARE U3000 model only and may contain technical errors, editing errors, or omissions.
Copyright
All rights to the content in this guide and its regional versions are reserved by THINKWARE and protected by copyright law. Unauthorized reproduction, modification, publication, or transmission of this guide without THINKWARE's written consent is prohibited and subject to legal prosecution.
Trademark
THINKWARE U3000 is a registered trademark of THINKWARE. Other product logos and service names in this guide are trademarks of their respective companies.
Turning Recording On or Off
Some jurisdictions may prohibit in-vehicle audio recording, or may require that all passengers be aware of and consent to audio recording before it can take place. It is your responsibility to be aware of and comply with all applicable laws and restrictions in your jurisdiction.
This device can record audio using the built-in microphone while recording video. Audio recording is enabled by default. Refer to the manual to turn audio recording on or off at any time.
1. Product Overview
1.1 Contents
When opening the product package, please ensure all items are included.
1.1.1 Standard Items
- Front Camera (Main Unit)
- Mount
- Car Charger
- Hardwiring Cable
- Heat Dissipation Film
- Adhesive Cable Holder
- MicroSD Memory Card with Adapter (consumable)
- Warranty and CS Information
- CPL Filter
Standard items are subject to change without prior notice.
1.1.2 Accessories (Sold Separately)
- Rear Camera
- Rear Camera Cable
1.2 Part Names
1.2.1 Front Camera (Main Unit) - Front View
Adhesive Mount: Secures the front camera in the vehicle.
Safety LED: Indicates recording status.
Front Camera Lens: Records the front view.
MIC: Microphone.
RADAR: Radar sensor.
Note: To reset the product, press and hold the Record (●) and Manual Recording (REC) buttons simultaneously until you hear a beep.
Refer to the table below to understand product status using the LED indicators. For more information on the recording LED, refer to '3.3 Using the Loop Recording Function' on page 18.
LED | LED Status | Operation Description |
Bluetooth / WiFi | (Flashing) | Waiting for Wi-Fi connection |
(Light On) | Wi-Fi connected | |
(Flashing) | Waiting for Bluetooth connection | |
(Fast Flashing) | Bluetooth pairing | |
(Light On) | Bluetooth connected | |
(Flashing) | Bluetooth disconnected | |
GPS | (Flashing) | Waiting for Internet connection |
(Light On) | Internet connection established | |
(Flashing) | Bluetooth/Wi-Fi reset | |
Other | (Light On) | GPS connected |
(Flashing) | GPS disconnected | |
(Flashing 5 times) | Firmware upgrade / System error |
1.2.2 Front Camera (Main Unit) - Rear View
DC-IN Power Port: For connecting the power cable.
V-IN Input Port: For connecting the optional rear camera.
Connection LED: Indicates Wi-Fi and Bluetooth connection status.
Speaker: Outputs voice guidance and beeps to indicate product status.
Recording LED: Indicates recording status.
GPS LED: Indicates GPS connection status.
Reset Button: Use a sharp object to press when an error occurs.
Memory Card Slot: Insert memory card to store recordings.
Manual Recording Button: Press to start manual recording. Press and hold for 3 seconds for SOS emergency recording.
Power Button: Press and hold to turn off the product. Press to turn on the product.
1.2.3 Rear Camera (Optional)
Rear Camera Lens: Records the rear view.
Safety LED: Indicates recording status.
Adhesive Mount: Secures the rear camera in the vehicle.
Connection Port: Connects to the front camera using the rear camera cable.
Note: Safety LED specifications may vary by country's laws and regulations.
1.3 Removing and Inserting the Memory Card
Follow the instructions to remove or insert the memory card into the product.
Before removing the memory card, ensure the product is turned off. Gently push the bottom of the memory card with your fingernail to release it, then remove it from the product.
When inserting the memory card, ensure the metal contacts on the card are aligned with the product's buttons, then push the card into the slot until you hear a click.
- ⚠️ Warning: Ensure the product is turned off before removing the memory card. If you remove the memory card while the product is on, recorded video files may be corrupted or lost.
- ⚠️ Warning: Ensure the memory card is inserted in the correct orientation before inserting it into the product. If inserted incorrectly, the memory card slot or the memory card may be damaged.
- Note: Use only genuine THINKWARE memory cards. THINKWARE does not guarantee the compatibility and normal operation of third-party memory cards.
Note: To prevent loss of recorded video files, back up video files to a separate storage device regularly.
2. Product Installation
2.1 Installing the Front Camera (Main Unit)
Please follow the instructions to install the product correctly.
2.1.1 Choosing Installation Location
Select an installation location that captures the vehicle's entire front view without obstructing the driver's line of sight. Ensure the front camera lens is centered on the windshield.
Note: If a GPS navigation device is installed on the dashboard, its GPS signal reception may be affected depending on the dash cam's installation location. Adjust the GPS navigation device's installation location to ensure a distance of at least 20 cm (approximately 8 inches) between the two devices.
2.1.2 Securing the Product
Follow the instructions to secure the product in the installation location.
- Once the installation location is determined, wipe the installation area on the windshield with a dry cloth.
- Apply the heat dissipation film to the installation location. Ensure the heat dissipation film is applied where it does not obstruct the front camera's view.
- Peel off the protective film from the adhesive mount and press the mount firmly onto the heat dissipation film. Press the mount against the windshield to ensure it is securely fixed.
- Align the product with the mount and slide it into the locked position until you hear a click.
- ⚠️ Warning: If the product is not securely fixed to the mount, it may detach and get damaged while driving.
- Note: If you need to remove the mount from the windshield to change the installation location, be careful not to damage the thin coating on the windshield.
- Adjust the camera to be vertically straight.
Note: To determine the camera angle, record a short video after installation and review it using the mobile viewer or PC viewer. If necessary, readjust the camera angle. For more information on the mobile viewer or PC viewer, refer to '4. Using the Mobile Viewer' on page 22 or '6. Using the PC Viewer' on page 25.
2.1.3 Connecting the Power Cable
When the engine and electronic accessories are off, connect the hardwiring cable or cigarette lighter power cable to the product.
Connecting the Car Charger
- Connect the car charger to the product's DC-IN power port and plug the cigarette lighter plug into the vehicle's power outlet.
Note: The location and specifications of the power outlet may vary depending on the vehicle's make and model.
- ⚠️ Warning: Please use a genuine THINKWARE car charger. Due to voltage differences, using a third-party power cord may damage the product and cause electrical fire or electric shock.
- ⚠️ Warning: Do not modify or cut the power cord. Doing so may damage the product or the vehicle.
- Note: For safe driving, route the cables properly to avoid obstructing the driver's view or interfering with driving. For more information on cable routing, visit www.thinkware.com.
Connect the product to the THINKWARE DASH CAM LINK app on your smartphone and adjust the camera angle so that the vehicle's hood covers 1/4 to 1/8 of the screen when viewing the live view, as shown in the image. For detailed information on connecting and using the THINKWARE DASH CAM LINK, refer to '4. Using the Mobile Viewer' on page 22.
Connecting the Hardwiring Cable
When connecting the product using the hardwiring cable, the dash cam will continue to operate even when the engine is off (Parking Mode). In Parking Mode, the dash cam detects impacts and motion near the vehicle and records videos. For more information on Parking Mode, refer to '3.6 Using Parking Mode' on page 20.
- ⚠️ Warning: The hardwiring cable must be professionally installed by a trained technician. Contact an authorized service center to connect the hardwiring cable to the vehicle. If the product is not installed correctly, it may be damaged or cause electrical fire or electric shock.
- ⚠️ Warning: Use only genuine THINKWARE hardwiring cables. Using cables from other manufacturers may damage the product or cause electric shock due to piezoelectric differences.
- ⚠️ Warning: Pay close attention to wiring when connecting the hardwiring cable. Incorrect wiring may damage the product or the vehicle.
- Locate the vehicle's fuse box. The fuse box is usually installed under the driver's seat. The location of the fuse box may vary depending on the vehicle's make and model. For more information, refer to your vehicle's user manual.
- Open the fuse box and use a test pen to find the constant power terminal (supplies power when the vehicle is off) and the ACC terminal (supplies power when the ignition is in the 'ACC ON' position). Remove the fuse from the terminal.
- Connect the battery wire to the fuse tap of the constant power terminal and the ACC wire to the fuse tap of the normal (ACC) terminal.
- Use a test pen to check the input and output contact points of the fuse panel.
- Replace the fuse in the fuse panel, connecting the fuse taps of the power wires to the output terminals. Be careful not to change the fuse positions.
- ⚠️ Warning: When installing fuses in the fuse panel, the battery wire and ACC wire fuse taps must be connected to the output terminals. If the fuse taps of the power wires are connected to the input terminals, the product or vehicle may be damaged or cause electrical fire.
- Connect the ground wire (GND) to a metal bolt attached to the vehicle's body. Typically, the ground wire (GND) can be connected to a metal bolt near the fuse box or the driver's side door trim.
- Connect the hardwiring cable to the product's DC-IN power connector and start the engine to ensure the product operates normally. After the product is powered on, the LED indicators and voice guidance will activate.
- Install the THINKWARE DASH CAM LINK app on your smartphone via the Google Play Store or Apple App Store. For detailed information on connecting and using the THINKWARE DASH CAM LINK, refer to '4. Using the Mobile Viewer' on page 22.
- Adjust the camera angle so that the vehicle's hood covers 1/4 to 1/8 of the screen when viewing the live view on the LCD. For more information on adjusting the angle, refer to 'Connecting the Car Charger' on page 12.
2.2 Installing the Rear Camera (Optional)
Please follow the instructions to install the rear camera correctly.
2.2.1 Choosing Installation Location
Select a location on the rear windshield without defroster grids that allows the camera to record the entire rear view.
- Note: For vehicles with a sunshade installed on the rear windshield, you must choose a location that does not interfere with the camera's operation when the sunshade is used.
- Note: The adhesive part of the rear camera must not come into contact with the defroster grids.
2.2.2 Securing the Rear Camera
Follow the instructions to secure the product in the installation location.
- Once the installation location is determined, wipe the installation surface on the rear windshield with a dry cloth.
- Peel off the protective films from the adhesive mount and the camera lens.
- Mount the product with the THINKWARE logo facing the interior of the vehicle, and press firmly on the adhesive tape to secure the camera.
- Note: If the product is mounted in the wrong direction, the rear view will be recorded upside down.
- Adjust the camera's vertical angle.
2.2.3 Connecting the Rear Camera Cable
Turn off the product and connect the rear camera cable to the front camera (main unit).
When connecting the rear camera cable, check the 'F' and 'R' markings on both ends of the cable.
- Connect one end of the rear camera cable (marked 'F') to the V-IN port of the front camera.
Note: To prevent malfunctions, ensure the cable marked 'F' is connected to the appropriate port on the front camera's V-IN port.
- Connect the other end of the rear camera cable (marked 'R') to the corresponding port on the rear camera until you hear a click.
⚠️ Warning: For safe driving, route the cables properly to avoid obstructing the driver's view or interfering with driving.
- Turn on ACC or start the engine to check if the product is powered on. Once powered on, voice guidance will begin. The product powers on when the ACC mode is activated or the engine is started.
- When the rear camera is attached, use the mobile viewer app to check the live view. Launch the THINKWARE DASH CAM LINK app on your smartphone and tap 'Live View' > 'Rear' to switch the screen to the rear view. Align the red line with the center of the camera, the yellow line with the horizon, and the green line with the vertical line.
Note: If you need to adjust the angle more precisely after attaching the rear camera, launch the THINKWARE DASH CAM LINK app on your smartphone, tap 'Live View' > 'Rear', and then adjust the horizontal (yellow) and vertical (green) lines on the app screen.
Note: If the rear camera is not installed correctly, the Rear Collision Warning (RCWS) function may not operate properly.
3. Recording Functions
3.1 Turning the Product On or Off
When you turn on ACC or start the engine, the product automatically turns on and loop recording begins. Please wait for the product to fully start up before driving. Video recording will only start after the product is fully powered on.
3.2 Understanding File Storage Locations
Depending on the recording mode, videos are stored in the following folders.
In Mobile Viewer | Loop Recording | Incident Recording | Manual Recording | Motion Detection | Parking Recording | SOS Emergency Recording |
On Memory Card | cont_rec | evt_rec | manual_rec | motion_timelapse_rec | parking_rec | sos_rec |
Play videos on a Windows/Mac computer or using the THINKWARE DASH CAM LINK. If you play videos by inserting the memory card into devices like smartphones or tablets, video files may be lost.
File names are composed of the recording start date, time, and recording option.
File Naming Convention: YYYYMMDD_HHMMSS_F.MP4 (F: Front Camera), YYYYMMDD_HHMMSS_R.MP4 (R: Rear Camera, if optional rear camera is equipped)
3.3 Using the Loop Recording Function
Connect the power cable to the product's DC-IN power port, then turn on the vehicle's accessories or start the engine. Voice guidance will indicate that loop recording has started. The product operates as follows during loop recording.
Mode | Operation Description | Recording LED |
Loop Recording | During driving, videos are recorded in 1-minute segments and saved in the 'cont_rec' folder. | (Light On) |
Incident Recording* | When a collision is detected, the video will continuously record for 20 seconds (10 seconds before detection to 10 seconds after detection) and saved in the 'evt_rec' folder. | (Flashing) |
* When a collision is detected during loop recording, incident recording will activate, accompanied by two beeps.
- Note: Please wait for the product to fully start up before driving. Video recording will only start after the product is fully powered on.
- Note: When incident recording is activated, two 'beeps' serve as notification.
- Note: You must insert a memory card into the product to enable recording.
3.4 Manual Recording
You can record desired scenes while driving and save them as separate files. To start manual recording, press the Manual REC button. Voice guidance will then indicate that manual recording has started.
The product operates as follows during manual recording.
Mode | Operation Description | Recording LED |
Manual Recording | When you press the Manual Recording (REC) button, it records for 1 minute (from 10 seconds before pressing the button to 50 seconds after pressing the button) and saves it in the 'manual_rec' folder. | (Flashing) |
3.5 Using SOS Emergency Recording
You can record accident scenes while driving and save them as separate files. To activate SOS Emergency Recording, press and hold the REC button for 3 seconds. The product operates as follows during SOS Emergency Recording.
Mode | Operation Description | Connection LED / Recording LED |
SOS Emergency Recording | If you press and hold the REC button for 3 seconds during an accident, it will record for 10 seconds (from 5 seconds before the accident to 5 seconds after pressing the button) and save it to the 'sos_rec' folder. | (Flashing) |
- Note: To use this function, you must log in to the THINKWARE CONNECTED application.
- Note: Videos will be uploaded to the THINKWARE CONNECTED application along with the location of the accident.
3.6 Using Parking Mode
When the product is connected via the hardwiring cable to the vehicle, the operating mode switches to Parking Mode when the engine or electronic accessories are turned off, and voice guidance will indicate that Parking Mode has been activated.
- Parking Mode only operates when the hardwiring cable is connected. The hardwiring cable must be professionally installed by a trained technician.
- To use all recording modes, you must insert a memory card into the product.
- Depending on the vehicle's battery charge status, Parking Mode may vary. If you intend to use Parking Mode for extended periods, check the battery level to prevent it from draining.
If you do not wish to use Parking Mode or want to change the mode settings, go to Driving Recorder Settings > Recording Settings in the mobile viewer.
Refer to the table below to set Parking Mode options.
Option | Operation Description | Recording LED | |
When no motion or impact is detected | Monitors motion or impacts in the monitored area. Records only when motion or impact is detected. | (Slow Flashing) | |
Motion Detection | When motion is detected while in Parking Mode. Records for 20 seconds (from 10 seconds before detection to 10 seconds after detection) and saves to the 'motion_timelapse_rec' folder. | (Flashing) | |
Impact Detection | When an impact is detected during Parking Mode. Records for 20 seconds (from 10 seconds before detection to 10 seconds after detection) and saves to the 'parking_rec' folder. | (Flashing) | |
Time Lapse | Records at 2 fps for 10 minutes, compressing into a 2-minute file, and saves to the 'motion_timelapse_rec' folder. Because the video files recorded with this option are small, you can record for a longer duration. | (Light On) | |
When an impact is detected during Parking Mode. Records for 100 seconds at 2 fps (from 10 seconds before detection to 50 seconds after detection), compressing into a 20-second file, and saves to the 'parking_rec' folder. (Beep will sound.) | (Flashing) | ||
When no impact is detected | Monitors for impacts on the vehicle. Records only when an impact is detected. | Off | |
Energy Saving | When an impact is detected during Parking Mode. Records for 20 seconds (starting from 1 second after detection) and saves to the 'parking_rec' folder. | (Flashing) | |
When no motion or impact is detected | In Radar Mode, monitors motion or impacts in the monitored area. Records only when motion or impact is detected. | Off | |
Radar | Motion Detection | In Radar Mode, when motion is detected while in Parking Mode, records for 20 seconds and saves to the 'motion_timelapse_rec' folder. | (Flashing) |
Impact Detection | In Radar Mode, when an impact is detected while in Parking Mode, records for 20 seconds and saves to the 'parking_rec' folder. (Beep will sound.) | (Flashing) | |
Shutdown | The product shuts down when the accessories and engine are turned off. | Off |
Note: If Parking Mode settings are changed, previously recorded videos in Parking Mode will be deleted. To prevent data loss, back up all Parking Mode videos before changing the settings.
Motion Detection, Time Lapse, or Energy Saving cannot be used simultaneously.
3.7 Using Super Night Vision
When using Super Night Vision, the videos you record will be significantly brighter than those recorded without this feature. This function is achieved through Image Signal Processing (ISP) to improve the brightness of recorded videos.
< When Super Night Vision is Disabled >
< When Super Night Vision is Enabled >
- In the mobile viewer, tap Driving Recorder Settings > Camera Settings.
- From Super Night Vision, select the desired recording mode to use Super Night Vision. The new settings will be applied automatically.
3.8 Using Road Safety Features
Road safety features include the Lane Departure Warning System (LDWS), LDWS Speed, Forward Collision Warning System (FCWS), Low-Speed FCWS, Forward Vehicle Departure Warning (FVDW), and Rear Collision Warning (RCWS).
Safety Feature | Description |
LDWS (Lane Departure Warning) | Detects lane departures and warns the driver using real-time video. |
LDWS Speed | Detects lane departures and warns the driver when the vehicle speed exceeds the selected speed setting. |
FCWS (Forward Collision Warning) | Detects forward collision threats using real-time video and warns the driver when the vehicle is moving at 40 km/h or higher. |
Low-Speed FCWS | Detects forward collision threats using real-time video and warns the driver when the vehicle is moving at 10–30 km/h. |
FVDW (Forward Vehicle Departure Warning) | Detects when a vehicle ahead has departed and notifies the driver after 4 seconds. |
RCWS (Rear Collision Warning) | Detects rear collision threats using real-time video and warns the driver when the vehicle is moving at 50 km/h or higher. |
Road safety features may vary based on the set speed and sensitivity.
4. Using the Mobile Viewer
You can view and manage recorded videos and configure various product functions on your smartphone.
The THINKWARE DASH CAM LINK application requires one of the following environments:
- Android 7.0 (Nougat) or higher
- iOS 13 or higher
4.1 Connecting the Product to Your Smartphone
- On your smartphone, open the Google Play Store or Apple App Store and download and install THINKWARE DASH CAM LINK.
- Run THINKWARE DASH CAM LINK.
- Tap 'Need to connect dash cam' at the bottom of the screen. Follow the on-screen instructions to connect the product to your smartphone.
4.2 Viewing the Mobile Viewer Screen Layout
The following provides a brief overview of the mobile viewer's screen layout.
5. Using THINKWARE CONNECTED
Depending on your service plan, when using Parking Mode, you can check vehicle status notifications on the THINKWARE CONNECTED application, such as live view, parking impact notifications, vehicle voltage status, dash cam power status, vehicle battery status, and the last parking location.
- The THINKWARE CONNECTED application requires one of the following environments:
- Android 7.0 (Nougat) or higher
- iOS 11.4 or higher
- According to service policy, the services and functions provided by the THINKWARE CONNECTED application may change. For more information, please refer to the THINKWARE website (https://www.thinkware.com).
- To use the THINKWARE CONNECTED application, you need to connect the dash cam to the internet through the THINKWARE DASH CAM LINK application.
- THINKWARE CONNECTED functions are not available in the following parking recording modes:
- Energy Saving
- Radar
- Connecting the dash cam to an internet-connected mobile hotspot device or Wi-Fi network will consume data. Carrier/service provider charges may apply.
- The smartphone used to set up the internet connection on the dash cam cannot be used as a mobile hotspot for the dash cam. A different hotspot device/smartphone is required.
- To connect the dash cam to the internet, use the THINKWARE DASH CAM LINK application. After the dash cam is connected to the internet, you can use THINKWARE CONNECTED functions by going to the THINKWARE CONNECTED application.
- Vehicle status while driving/parked
- Vehicle battery voltage status
- Dash cam shutdown
- Driving history
- SOS notifications, recorded video backup, and message transmission
- Impact notifications, video backup, and message transmission
- Parking impact notifications and recorded video backup
- Download and share videos with event locations
- Images captured by the front camera during the last parking period
- Real-time vehicle location
- Remote live view
6. Using the PC Viewer
You can view and manage recorded videos and configure various product functions on your computer.
6.1 System Requirements
The following are the system requirements for running the PC Viewer.
- Processor: Intel Core i5 or higher
- Memory: 4 GB or more
- Operating System: Windows 7 or later (64-bit recommended), Mac OS X 10.10 or later
- Other: DirectX 9.0 or higher / Microsoft Internet Explorer version 7.0 or higher
The PC Viewer may not function properly on computers running operating systems not listed in the system requirements.
6.2 Understanding the PC Viewer
6.2.1 Installing the PC Viewer
You can download the latest PC Viewer software from the THINKWARE website (http://www.thinkware.com/Support/Download). The PC Viewer installation file (setup.exe) is stored in the root folder of the memory card provided with the product. Please follow the instructions to install the PC Viewer on your computer.
- Insert the memory card into a memory card reader connected to your computer.
- Move the installation file to your desktop, execute it, and complete the installation by following the wizard's instructions. After installation is complete, a shortcut icon for the Thinkware Dash Cam Viewer will be displayed.
6.2.2 PC Viewer Screen Layout (Windows Version)
The following provides a brief overview of the PC Viewer screen layout.
No. | Description |
1 | Open files or save videos with different names. |
2 | Visit the THINKWARE website. |
3 | View or configure dash cam settings, and set the PC Viewer language. |
4 | Display the current video in full screen. Press the Back button (⇦) to return to the previous screen. |
5 | Switch between front and rear videos. |
6 | Minimize, maximize, or close the software. |
7 | Display rear camera video file names. |
8 | Display recorded rear camera videos. |
9 | Display the map. |
10 | Display the playlist. |
11 | Indicates the G-sensor value during recording. |
12 | Indicates the vehicle's driving speed during recording. |
13 | Display the current and total playback time of the current video. |
14 | Display the video playback progress. |
15 | Play or control the video. |
16 | Display recorded front camera videos. |
17 | Display front camera video file names. |
6.2.3 Playing Recorded Videos in the PC Viewer (Windows Version)
Follow the instructions to play recorded videos.
- Turn off the product and remove the memory card.
- Insert the memory card into a memory card reader connected to your computer.
- Double-click the PC Viewer shortcut icon to open the program. Video files from the memory card will be automatically added to the playlist in the bottom right corner of the PC Viewer screen. The playlist layout is shown below. Select the folder.
- After selecting the video folder, double-click the video file, or select the video file and press the Play button (▶). The selected video file will play.
Note: If video files on the memory card are not automatically added to the playlist when you run the PC Viewer, click 'File' > 'Open', select the removable storage device for the memory card, and click 'Confirm'.
6.2.4 PC Viewer Screen Layout (Mac Version)
The following provides a brief overview of the PC Viewer screen layout.
No. | Description |
1 | Visit the THINKWARE website. |
2 | Set the PC Viewer language. |
3 | Set the speed unit. |
4 | Switch between front and rear videos. |
5 | View or configure dash cam settings. |
6 | Save the current scene. |
7 | Print the current scene. |
8 | Display recorded rear camera videos. |
9 | Display the map. |
10 | Open files or save videos with different names. |
11 | Display the playlist. |
12 | Display GPS information during recording. |
13 | Indicates the vehicle's driving speed during recording. |
14 | Indicates the G-sensor value during recording. |
15 | Display the current and total playback time of the current video. |
16 | Play or control the video. |
17 | Display the video playback progress. |
18 | Display recorded front camera videos. Right-click on this panel to display the current video in full screen. |
6.2.5 Playing Recorded Videos in the PC Viewer (Mac Version)
Follow the instructions to play recorded videos.
- Turn off the product and remove the memory card.
- Insert the memory card into your Mac using the provided SD card reader or SD card adapter.
- Open the PC Viewer.
- Click the icon and locate the memory card. Video files from the memory card will be automatically added to the playlist in the bottom right corner of the PC Viewer screen. The playlist layout is shown below. Select the folder.
- After selecting the video folder, double-click the video file, or select the video file and press the Play button (▶). The selected video file will play.
7. Settings
You can use the mobile viewer or PC viewer to configure preferred product functions. The following procedures are based on the mobile viewer. The product will stop recording when configuring settings in the mobile viewer.
7.1 Memory Card Management
In the mobile viewer, tap Driving Recorder Settings > Memory Card Settings to manage memory card settings.
Option | Description |
Memory Card Partitioning | Select the memory partitioning type from Loop Priority / Incident Priority / Parking Priority / Manual Priority / Driving Only Recording. |
Format Memory Card | In Format Memory Card, tap Format > Confirm to proceed with formatting the memory card. |
Overwrite Image | Select the desired mode to allow video overwriting. |
7.2 Setting the Recorder
In the mobile viewer, tap Driving Recorder Settings > Camera Settings to adjust recorder settings.
Option | Description |
Resolution | Select the desired front/rear resolution from 4K UHD (3840 x 2160 @ 30 fps) / H.265 / MP4 or QHD (2560 x 1440 @ 30 fps) / H.265 / MP4. |
Image Quality | Select front/rear camera image quality from Normal Quality / High Quality. This option is only available when 4K is selected in Resolution. If you select High Quality, the file size will increase compared to Normal Quality, and the number of storable files will decrease. |
Brightness - Front | Select from Dim / Medium / Bright for the front camera brightness. |
Brightness - Rear | Select from Dim / Medium / Bright for the rear camera brightness. |
Rotate Rear Camera (Loop Recording) | Select Enable / Disable to flip the rear view image horizontally. |
Super Night Vision 4.0 (Parking Mode) | Select Enable / Disable Super Night Vision function. |
7.3 Setting Recording Functions
In the mobile viewer, tap Driving Recorder Settings > Recording Settings to manage recording function settings.
Option | Description |
Audio Recording | Select Enable / Disable. |
Privacy Recording | You can set the Privacy Recording function to delete recorded files after a set period to protect others' privacy. Select from Incident Only / 1 minute (up to 2 minutes) / 3 minutes (up to 4 minutes) / Disable for privacy recording settings. If set to Incident Only, it will not record continuously. |
Loop Recording Incident Sensitivity | Select from Lowest / Low / Medium / High / Disable sensitivity. |
Parking Mode | Select from Motion Detection / Time Lapse / Energy Saving / Radar / Disable for Parking Mode. |
Parking Mode Wait Time | Select from 30 seconds / 1 minute / 2 minutes / 3 minutes / 4 minutes / 5 minutes for Parking Mode wait time (time until Parking Mode is activated). |
Smart Parking Recording | Select Enable / Disable for heat protection and external power saving. |
Parking Mode Impact Sensitivity | Select one of five Parking Mode sensitivity levels. |
Motion Detection Sensitivity | Select one of five motion detection sensitivity levels. |
Radar Sensitivity | Select one level for front/rear cameras from five Radar sensitivity levels. |
Use External Battery | Select Enable / Disable. |
Shutdown Timer | Select the desired shutdown time. Select Disable to turn off the timer. |
Low Voltage Cut-off | Select Enable / Disable for battery protection. |
Vehicle Type | Select from Normal Vehicle / SUV / Electric Vehicle for vehicle type. |
Battery Cut-off Voltage | Set the battery cut-off voltage based on the vehicle type. |
Winter Cut-off Voltage | Select the month for which the battery protection function will be applied. |
- Note: To use Parking Mode, you must install the hardwiring cable. If the product is not supplied with continuous power, it will stop recording when the vehicle engine is turned off.
- Note: The vehicle battery will not charge while the vehicle is parked. If you record for extended periods in Parking Mode, the vehicle's battery may drain, preventing you from starting the vehicle.
- Note: For more information on Parking Mode, refer to '3.6 Using Parking Mode' on page 20.
- Note: Battery cut-off voltage can only be set when the Low Voltage Cut-off setting is set to Enable.
- Note: If the cut-off voltage is set too low, the product may completely drain the battery depending on the vehicle type or temperature.
7.4 Setting Road Safety Features
In the mobile viewer, tap Driving Recorder Settings > Road Safety Settings to manage road safety feature settings.
Option | Description |
Safety Camera | Select Enable / Disable safety camera recording. |
Speed Camera Zone Alert | Select Enable / Disable vehicle speed zone alerts. |
Vehicle Type | Select from Sedan / SUV / Truck (Bus) for vehicle type. |
Initialize ADAS | In Initialize ADAS, tap Initialize > Confirm to start initialization. |
LDWS (Lane Departure Warning) | Select sensitivity from Disable / Low / Medium / High for LDWS. |
LDWS Speed | Select detection speed from 50 km/h / 60 km/h / 80 km/h / 100 km/h for LDWS. |
FCWS (Forward Collision Warning) | Select sensitivity from Disable / Low / Medium / High. |
Low-Speed FCWS | Select sensitivity from Disable / Low / Medium / High. |
RCW (Rear Collision Warning) | Select Enable / Disable RCW function. |
RCWS Speed | Select detection speed from 50 km/h / 60 km/h / 80 km/h / 100 km/h for RCWS. |
Rear Collision Recording | Select Enable / Disable rear collision recording function. |
FVDW (Forward Vehicle Departure Warning) | Select Enable / Disable FVDW function. |
7.5 Configuring System Settings
In the mobile viewer, tap Driving Recorder Settings > System Settings to manage hardware system function settings.
Option | Description |
Language | Select the desired language. |
Volume | Select the desired volume level for each function (Safety Camera / ADAS / System and others). |
Safety LED | Select from Horizontal / Flashing / Scattered / Disable for Safety LED. |
Rear Camera LED | Select Enable / Disable for the rear camera LED. |
Time Zone | Select date and time. |
Daylight Saving | Select Enable / Disable for Daylight Saving. |
Speed Unit | Select speed unit from km/h / mph. |
Speed Marking | Select Enable / Disable for speed marking. |
Wi-Fi Frequency | Select Wi-Fi frequency from 2.4GHz / 5GHz. |
Internet | Select Enable / Disable for Internet mode. |
Note: If you select a volume of 0, voice guidance will be disabled.
8. Accessing Product Information
New users can benefit from basic product information, which can be accessed from the menu screen.
8.1 Viewing Product Information
In the mobile viewer, tap Driving Recorder Info to view product information. The following product information will be displayed on the screen:
- Model
- Firmware Version
- Memory Size
- Local ID
- Safety Camera Version
- GPS Information
- Micom Version
8.2 Accessing GPS Configuration
The GPS module is used to include location data in recorded videos. In the mobile viewer, tap Driving Recorder Info > GPS Info to view GPS functions. Connection status, signal strength, time (UTC), vehicle speed, current altitude, and Horizontal Dilution of Precision (HDOP) will be displayed on the screen.
Tap to initialize GPS, allowing it to locate your current position.
Horizontal Dilution of Precision (HDOP): HDOP refers to the GPS deviation caused by satellite positioning.
9. Firmware Upgrade
We provide firmware upgrades to enhance product features, operation, or stability. To ensure the product operates under ideal conditions, please update the firmware.
Follow the instructions to upgrade the firmware.
- On your computer, open a web browser and go to http://www.thinkware.com/Support/Download.
- Select the product and download the latest firmware upgrade file.
- Unzip the downloaded file.
- Disconnect the product's power and remove the memory card.
- Open the memory card on your computer and copy the firmware upgrade file to the root folder of the memory card.
- When the product's power is disconnected, insert the memory card into the product's memory card slot.
- Connect the power cable to the product, then turn on the power (ACC ON) or start the engine to turn on the product. When the firmware update is complete, the firmware upgrade will start automatically, and the system will restart.
⚠️ Warning: Do not disconnect the power or remove the memory card from the product during the upgrade. Doing so may cause severe damage to the product or the data stored on the memory card.
You can also update the firmware from the mobile viewer and PC viewer.
10. Troubleshooting
The following table lists common issues users may encounter while using the product and their solutions. If the problem persists after trying the measures provided in the table, please contact the customer service center.
Problem | Solution |
Product does not power on |
|
Voice guidance and/or beeps do not sound. | Check if the volume is set to the minimum. |
Video is unclear or barely visible. |
|
Memory card not recognized. |
|
Recorded videos cannot be played on a computer. | Recorded videos are saved as MP4 video files. Ensure your video player is installed on your computer and supports MP4 video file playback. |
GPS signal cannot be received. | If the product is outside a service area or in a high-rise building, GPS signals may not be received. Also, GPS signals may not be received during storms or heavy rain. Please try again on a clear day in a location with good GPS signal reception. It may take up to 5 minutes to establish GPS reception. |
Before Contacting Customer Service:
Please back up all important data stored on the memory card. Data on the memory card may be deleted during repair. Each product submitted for repair is considered to have its data backed up by the owner. The customer service center will not back up your data. THINKWARE is not responsible for any losses, such as data loss.
11. Specifications
Please refer to the table below for product specifications.
Item | Specification | Remarks | |
Model | U3000 | Rear Camera: BCQH-500 (Optional) | |
Dimensions | 69.8 x 98.1 x 55.5 mm | Rear Camera (BCQH-500): 79.3 x 36.9 x 31.9 mm (Optional) | |
Memory | microSD Memory Card | 64 GB, 128 GB, 256 GB | |
Recording Sensor | 8.4 Megapixels, 1/1.8' | ||
Viewing Angle (Lens) | Approx. 152° (Diagonal) | ||
Video | Default: 4K UHD (3840 x 2160 @ 30 fps) / H.265 / MP4 | Option: QHD (2560 x 1440 @ 30 fps) / H.265 / MP4 | |
Recording Modes | Loop Recording, Incident Recording, Manual Recording, Parking Mode (Motion Detection / Time Lapse / Energy Saving) | ||
Functions | Super Night Vision, Privacy Recording, Smart Parking Recording, Built-in Radar, External Battery Connection to Dash Cam | ||
Accelerometer | 3-axis Accelerometer (3D, ±3G) | 5 Sensitivity Levels Adjustment | |
GPS | Embedded GPS | Supports ADAS functions (LDWS, LDWS Speed, FCWS, Low-Speed FCWS, FVDW, RCWS) | |
GNSS | GPS/GLONASS | Standard | |
Bluetooth | Frequency | Standard | Bluetooth V5.0, BLE |
Wi-Fi | Frequency | Standard | 2.402 MHz – 2.480 MHz |
Radar Module | Frequency | Standard | 2.4G (802.11 b/g/n) / 5G (802.11 a/n) |
Power Input | DC 12/24 V⎓ Support | 2400 GHz - 2483.5 GHz 5.15 GHz - 5.25 GHz | |
Power Consumption | 2ch: 5.6 W / 1ch: 4.1 W (Average) | Front/Rear Camera (BCQH-500) Rear Camera (BCQH-500): DC 3.3 V⎓ Actual power consumption may vary depending on usage conditions and environment. Fully charged Super Capacitor / GPS excluded Rear Camera (BCQH-500): 0.55 W (Average) | |
Auxiliary Power Device | Super Capacitor | ||
LED Indicator | Safety LED, Recording LED, GPS LED, Connection LED | ||
Speaker | Built-in Speaker | Voice Guidance (Beeps) | |
Operating Temperature | 14–140 °F / -10–60 °C | ||
Storage Temperature | -4–158 °F / -20–70 °C |
FCC Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this device causes harmful interference to radio or television reception (which can be determined by turning the device off and on), users are encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the device and the receiver.
- Connect the device to an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/television technician for help.
- The device and its antenna must not be co-located or operated in conjunction with any other antenna or transmitter.
- To comply with FCC RF exposure requirements, the antenna must be kept at least 20 cm from the human body.
FCC Warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the device.
FCC ID: 2ADTG-U3000
Information Provided to the User: RSS-247
This device complies with Canada's Industry Canada license-exempt RSS standard(s) for environments that are not controlled. This device should be installed and operated so that the radiator and human body are kept at least 20 cm apart.
This device contains license-exempt transmitter(s)/receiver(s) that comply with Canada's Innovation, Science and Economic Development Canada's license-exempt RSS(s).
Note: Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
This Class B digital device complies with Canadian ICES-003.
IC: 12594A-U3000
CE ROHS FC UK CA