THINKWARE U3000 Dash Cam

Introduction

This product records video while the vehicle is in operation. Read and follow the instructions in this guide for correct use and maintenance of this product.

Important Safety Information

Please read the following safety information carefully to ensure proper use of this product.

Safety Symbols in this Guide

• ⚠️ "Warning": Indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury.
• ⚠️ "Caution": Indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury or property damage.
• ℹ️ "Note": Provides useful information to help users make better use of the product's features.

Safe Use Information

Driving and Product Operation

• Do not operate the product while driving. Distracted driving can cause accidents, injuries, or death.
• Install the product in a location that does not obstruct the driver's view. Obstructed views can cause accidents, injuries, or death. Check your local laws regarding installation on the windshield.

Power

• Do not handle the power cord or product with wet hands. This may cause electric shock.
• Do not use a damaged power cord. This may cause an electrical fire or electric shock.
• Keep the power cord away from all heat sources. This may cause the power cord's insulation to melt, leading to an electrical fire or electric shock.
• Use a power cord with the correct connector and ensure it is connected properly and securely. Otherwise, it may cause an electrical fire or electric shock.
• Do not modify or cut the power cord. Do not place heavy objects on the power cord, or pull, insert, or bend it forcefully. This may cause an electrical fire or electric shock.
• Only use genuine THINKWARE or authorized dealer accessories. THINKWARE does not guarantee the compatibility or normal operation of third-party accessories.
• When connecting the power cord to the product, ensure the cable connector and the product's power connector are securely connected. If the connection is loose, the power cord may disconnect due to vehicle vibration. If the power connector disconnects, video recording will not be available.

Children and Pets

• Ensure the product is stored out of reach of children and pets. If the product is damaged, it may cause fatal injuries.

Other Product Information

Product Management and Operation

• Do not separate the product and its base while the device is powered on. This may cause product malfunction.
• Do not expose the product to direct sunlight or strong light. This may damage the lens or internal circuitry.
• The product can be used in temperatures between -10℃ and 60℃, and stored between -20℃ and 70℃. If used or stored outside the specified temperature range, the product may not operate normally, and permanent physical damage may occur. Such damage is not covered by warranty.
• Regularly check the product's installation position. Impacts from extreme road conditions may alter the installation position. Ensure the product is installed according to the instructions in this guide.
• Do not press the buttons excessively. This may damage the buttons.
• Do not clean the product with chemical cleaners or solvents. This may damage the product's plastic parts. Use a clean, soft, and dry cloth for cleaning.
• Do not disassemble or impact the product. This may damage the product. Disassembling the product yourself will void the warranty.
• Handle with care. Dropping, mishandling, or exposing the product to external impacts may cause product damage and/or malfunction.
• Do not insert foreign objects into the device. This may damage the product.
• Avoid humid environments and prevent water from entering the product. Exposure to moisture or water may damage the product's electronic components.
• Depending on the vehicle brand and model, the driving recorder may be powered even when the ignition is turned off. Installing the device in a constantly powered 12V socket may drain the vehicle battery.
• This device is intended to record video while the vehicle is in operation. Video quality may be affected by weather conditions and road environments (e.g., day or night, presence of street lighting, entering tunnels, and ambient temperature).
• THINKWARE is not responsible for any loss of recorded video that occurs during operation.
• Although this device is designed to withstand high-impact vehicle collisions, THINKWARE does not guarantee the recording of an accident if the device is damaged by the accident.
• Keep the windshield and camera lens clean for optimal video quality. Dust and debris on the camera lens or windshield may reduce recording quality.
• This device is for in-car use only.

1. Product Overview

1.1 Package Contents

When opening the product box, ensure all items are included.

1.1.1 Standard Items

• Front Camera (Main Unit)
• Base
• Car Charger
• Hardwired Cable
• Heat-resistant Film
• Adhesive Cable Clips
• MicroSD Memory Card with Adapter (Consumable)
• Warranty Card and CS Information
• CPL Polarizing Filter

Standard items may be changed without prior notice.

1.1.2 Accessories (Sold Separately)

• Rear Camera
• Rear Camera Cable

1.2 Part Names

1.2.1 Front Camera (Main Unit) - Front View

Adhesive Base: Used to secure the front camera to the vehicle.

Safety LED: Indicates when video is being recorded.

Front Camera Lens: Records the forward view.

RADAR

MIC

• To reset the product, press and hold both the Voice Recording (♥) and Manual Recording (REC) buttons until you hear a beep.
• Refer to the table below to check the device status based on the LED indicators. For more information on the REC LED, see "3.3 Normal Recording Function" on page 18.

1.2.2 Front Camera (Main Unit) - Rear View

DC-IN Power Port: Connects to the power cable.

V-IN Input Port: Connects to the rear camera (optional).

Connection Status LED: Indicates Wi-Fi and Bluetooth connection status.

Speaker: Plays voice prompts and beeps to indicate product status.

Manual Recording Button: Short press to start manual recording. Press and hold for 3 seconds to start SOS recording.

REC LED: Indicates recording status.

GPS LED: Indicates GPS connection status.

Reset Button: Insert a sharp object into the button hole to reset the product in case of an error.

Storage Card Slot: Insert a memory card to save recordings.

Power Button: Press and hold to turn off the product. Press to turn on the product.

1.2.3 Rear Camera (Optional)

Rear Camera Lens: Records the rear view.

Safety LED: Indicates when video is being recorded.

Adhesive Base: Secures the rear camera to the vehicle.

Connection Port: Connects the rear camera to the front camera via the rear camera cable.

1.3 Inserting and Removing the Memory Card

Follow the instructions to remove or insert the memory card.

Before removing the memory card, ensure the product is turned off. Gently press the bottom of the memory card with your fingernail, release it, and then remove it from the product.

To insert the memory card into the slot, ensure the metal contacts on the card face the product's buttons, then insert it into the slot until it clicks.

• Ensure the product is turned off before removing the memory card. Removing the memory card while the product is on may result in corrupted or lost video files.
• Ensure the memory card is inserted in the correct direction before inserting it. Incorrect insertion may damage the memory card slot or the card itself.
• Only use genuine THINKWARE memory cards. THINKWARE does not guarantee the compatibility or normal operation of third-party memory cards.
• To prevent loss of recorded files, back up your video files to a separate storage device regularly.

2. Product Installation

2.1 Installing the Front Camera (Main Unit)

Install the product correctly according to the instructions.

2.1.1 Selecting an Installation Location

Choose an installation location that allows for a full view of the vehicle's front without obstructing the driver's vision. Ensure the front camera lens is centered on the windshield.

If a GPS navigation device is installed on the dashboard, its GPS reception may be affected by the dash cam's installation location. Adjust the GPS navigation device's position to ensure a distance of at least 20 cm (approx. 8 inches) between the two devices.

2.1.2 Securing the Product

Secure the product in the installation location according to the instructions.

1. After determining the installation location, wipe the installation area on the windshield with a dry cloth.
2. Attach the heat-resistant film to the installation location. Ensure the film is placed where it will not obstruct the camera's view.
3. Peel off the protective film from the adhesive base and the camera. Press the base firmly onto the heat-resistant film, then press firmly onto the windshield to ensure a secure attachment.
4. Align the product with the base and slide it into the locking position until it clicks.
5. Properly adjust the camera's vertical angle.

To confirm the camera angle, record a video after installation and check it using the Mobile Viewer or PC Viewer. Adjust the camera lens as necessary. For more information on the Mobile Viewer or PC Viewer, refer to "4. Mobile Viewer" on page 22 or "6. PC Viewer" on page 25.

2.1.3 Connecting the Power Cable

With the engine and electrical accessories turned off, connect the continuous power cable or cigarette lighter power cable to the product.

Connecting the Car Charger

1. Connect the car charger to the product's DC-IN power port and plug the cigarette lighter into the vehicle's power outlet. The location and specifications of power outlets may vary by vehicle manufacturer and model.

• Use a reliable THINKWARE car charger. Using third-party power cords may damage the product and could cause electrical fires or electric shock due to voltage fluctuations.
• Do not cut or modify the power cord yourself. This may damage the product or the vehicle.
• For driving safety, route the cables properly to avoid obstructing the driver's view or interfering with driving. For more information on cable routing, visit www.thinkware.com.

Connect the product to the THINKWARE DASH CAM LINK on your smartphone. Adjust the camera angle to ensure the engine hood occupies 1/4 to 1/8 of the screen area when viewing the live display. For more information on connecting and using THINKWARE DASH CAM LINK, refer to "4. Mobile Viewer" on page 22.

Connecting the Hardwired Cable

If the product is connected via a hardwired cable, the camera will continue to operate even when the vehicle is off (Parking Mode). In Parking Mode, the camera can detect impacts and motion to record video. For more information on Parking Mode, refer to "3.6 Parking Mode" on page 20.

• The hardwired cable must be installed by a trained professional technician. Contact an authorized service center for hardwiring installation. Improper installation may damage the product or cause electrical fires or electric shock.
• Only use genuine THINKWARE hardwired cables. Using cables from other manufacturers may damage the product or cause electric shock due to voltage differences.
• When connecting the hardwired cable, pay close attention to the wiring. Incorrect wiring may damage the product or the vehicle.

1. Locate the vehicle's fuse box, typically under the driver's seat. The fuse box location may vary by vehicle manufacturer and model. Refer to your vehicle's owner's manual for more information.
2. Open the fuse box and use an electrical tester to identify the constant power (BATTERY) and ignition (ACC) fuse terminals. Remove the fuse from the appropriate terminal.
3. Connect the BATTERY wire to a fuse tap for the constant power terminal, and the ACC wire to a fuse tap for the ignition (ACC) terminal.
4. Use an electrical tester to check the input and output contacts of the fuse panel.
5. Replace the fuses in their original positions in the fuse panel. Connect each fuse tap with the wire to the output contact, ensuring not to change the fuse positions.
6. When installing fuses in the fuse panel, connect the BATTERY wire's fuse tap to the output terminal and the ACC wire's fuse tap to the output terminal. Connecting the fuse taps to the input terminals may damage the product or vehicle, or cause an electrical fire.
7. Connect the ground (GND) wire to a bolt mounted on the vehicle's chassis. Typically, metal bolts for grounding are located near the fuse box or inside the driver's side door.
8. Connect the hardwired cable to the product's DC-IN power connector, then start the engine to ensure the product operates normally. The LED indicator and voice guidance will activate when the product powers on.
9. Install the THINKWARE DASH CAM LINK app from the Google Play Store or Apple App Store on your smartphone. For more information on connecting and using THINKWARE DASH CAM LINK, refer to "4. Mobile Viewer" on page 22.
10. Adjust the camera angle to ensure the engine hood occupies 1/4 to 1/8 of the screen area when viewing the live LCD display. For more information on adjusting the angle, refer to "Connecting the Car Charger" on page 12.

2.2 Installing the Rear Camera (Optional)

Follow these instructions to correctly install the rear camera.

2.2.1 Selecting an Installation Location

Choose a location that is free from defroster lines and can capture the entire rear view. If the vehicle has a sunshade, select a position that does not interfere with the camera's operation. The adhesive part of the rear camera must not touch the defroster lines.

2.2.2 Securing the Rear Camera

Secure the product in the installation location according to the instructions.

1. After determining the installation location, wipe the mounting surface on the rear windshield with a dry cloth. When mounting the rear camera on the rear windshield, check the installation position. Once attached, the rear camera is difficult to remove or reposition due to its strong adhesive.
2. Peel off the protective film from the adhesive base and the camera.
3. Attach the product with the THINKWARE logo facing the interior of the vehicle, and press the adhesive base firmly to secure the camera. If the product is mounted in the wrong orientation, the recorded rear view will be inverted.
4. Adjust the camera's vertical angle.

2.2.3 Connecting the Rear Camera Cable

Turn off the product's power, then connect the rear camera cable to the front camera (main unit). When connecting the rear camera cable, check the "F" and "R" markings on both ends of the cable.

1. Connect one end of the rear camera cable (marked "F") to the V-IN port of the front camera. Ensure you connect the cable labeled FRONT to the front camera's V-IN port to prevent malfunction.
2. Connect the other end of the rear camera cable (marked "R") to the rear camera's corresponding port until it clicks.

Turn on the ACC or start the engine to check if the product powers on. Voice guidance will activate when the product powers on. The product will power on when the ACC mode is turned on or the engine is started.

When installing the rear camera, use the Mobile Viewer application to check the live view. Launch THINKWARE DASH CAM LINK on your smartphone, then tap the live view screen > R to switch to the rear view. Align the red line with the center of the camera, the yellow line with the horizon, and the green line with the trunk.

To adjust the angle more precisely after installing the rear camera, launch THINKWARE DASH CAM LINK on your smartphone, tap the live view screen > R, and then further adjust the horizon alignment line (yellow) and trunk alignment line (green) in the app screen.

If the rear camera is not installed correctly, the Rear Collision Warning System (RCWS) function may not operate properly.

3. Recording Functions

3.1 Turning the Product On or Off

The product will automatically turn on when the ACC is turned on or the engine is started, and normal recording will begin. Wait for the product to fully start up before operating the vehicle. Video recording will start only after the product has fully started.

3.2 Understanding File Storage Locations

Videos are stored in the following folders according to the recording mode:

Play videos on a Windows/Mac computer or using the THINKWARE DASH CAM LINK. If you play videos by inserting the memory card into a smartphone or tablet, the video files may be lost.

File names are composed of the recording start date and time, along with the recording mode.

YYYYMMDD_HHMMSS

REC_20220901_102530_F.MP4 (F: Front Camera)

REC_20220901_102530_R.MP4 (R: Rear Camera, if equipped)

3.3 Normal Recording Function

Connect the power cable to the product's DC-IN power port, then turn on the vehicle's electrical accessories or start the engine. You will hear a voice prompt indicating that normal recording has begun. The product operates as follows during normal recording.

*When an impact is detected during normal recording, two beeps will sound, and normal impact recording will begin.

3.4 Manual Recording

You can capture desired scenes during driving and save them as separate files. To start manual recording, press the "Manual REC" button. You will hear a voice prompt indicating that manual recording has started. The product operates as follows during manual recording.

3.5 SOS Recording Function

You can record scenes during an accident while driving and save them as separate files. To start SOS recording, press the REC button for 3 seconds. The product operates as follows during SOS recording.

• To use this function, you must log in to the THINKWARE CONNECTED application.
• Videos will be uploaded to the THINKWARE CONNECTED application, including the location of the accident.

3.6 Parking Mode

When the product is connected via a hardwired cable, the operating mode switches to Parking Mode when the engine or electrical accessories are turned off. A voice prompt will announce that Parking Mode has started.

• Parking Mode only operates when connected via a hardwired cable. The hardwired cable (optional) must be installed by a trained professional technician.
• To use all recording modes, a memory card must be inserted into the product.
• The duration of Parking Mode may vary depending on the vehicle's battery charge status. For extended Parking Mode use, check the battery level to avoid draining the battery.

If you do not wish to use Parking Mode or want to change its settings, tap Record Settings under Driving Recorder Settings in the Mobile Viewer. Refer to the table below for Parking Mode settings.

If you change Parking Mode settings, previously recorded videos will be deleted. Back up all Parking Mode videos before changing settings to prevent data loss.

Motion Detection, Time Lapse, and Power Saving Mode cannot be used simultaneously.

3.7 Super Night Vision Function

Videos recorded with Super Night Vision are significantly brighter than those recorded without it. This feature uses real-time image signal processing (ISP) technology to enhance recording brightness.

<Super Night Vision Disabled>

<Super Night Vision Enabled>

1. In the Mobile Viewer, tap Driving Recorder Settings > Camera Settings.
2. In Super Night Vision, select the desired recording mode. The new settings will be applied automatically.

3.8 Driving Safety Functions

Driving Safety Functions include the Safety Camera Alert system, Lane Departure Warning System (LDWS), LDWS Speed, Forward Collision Warning System (FCWS), Low-Speed Forward Collision Warning System (Low-Speed FCWS), Forward Vehicle Departure Warning (FVDW), and Rear Collision Warning System (RCWS).

The conditions for activating the Driving Safety Functions vary depending on the set speed and sensitivity of the function.

4. Mobile Viewer

You can view and manage recorded videos, and configure various product functions on your smartphone.

The following environments are required to use the THINKWARE DASH CAM LINK application:

• Android 7.0 (Nougat) or later
• iOS 13 or later

4.1 Connecting Your Product to a Smartphone

1. On your smartphone, open the Google Play Store or Apple App Store, download, and install THINKWARE DASH CAM LINK.
2. Run THINKWARE DASH CAM LINK.
3. Tap Connect Driving Recorder at the bottom of the screen, then follow the on-screen instructions to connect the driving recorder to your smartphone.

4.2 Mobile Viewer Screen Layout

The following provides a brief overview of the Mobile Viewer screen layout.

[Image description: A smartphone screen showing the THINKWARE U3000 dash cam connected, with options like Live View, Dash cam Settings, Dash cam Info. The device is shown connected and displaying status.]

5. Using THINKWARE CONNECTED

When using Parking Mode, you can view vehicle status notifications via the THINKWARE CONNECTED application, such as live view, parking impact notifications, vehicle battery status, driving recorder power status, vehicle battery status, and the last parked location. The specific content available may depend on your purchased service plan.

The following are required to use the THINKWARE CONNECTED application:

• Android 7.0 (Nougat) or later
• iOS 11.4 or later

THINKWARE CONNECTED application services and features may be subject to change based on service policies. For more information, visit the THINKWARE website (https://www.thinkware.com).

To use the THINKWARE CONNECTED application, the driving recorder must be connected to the internet via the THINKWARE DASH CAM LINK application.

THINKWARE CONNECTED features are not available in the following Parking Modes:

• Power Saving
• Radar

Connecting the driving recorder to a mobile hotspot or a Wi-Fi network with internet access will consume data. Your carrier/service provider may charge fees.

A smartphone used for connecting the driving recorder to the internet cannot be used as a mobile hotspot for the driving recorder. You will need a separate hotspot device/smartphone.

To connect the driving recorder to the internet, use the THINKWARE DASH CAM LINK application. Once the driving recorder is connected to the internet, you can access the THINKWARE CONNECTED application to use THINKWARE CONNECTED features.

• Vehicle status during driving/parking
• Vehicle battery voltage status
• Driving recorder power off
• Driving history
• SOS notifications, recorded video backup, and SMS transmission
• Parking impact notifications, video backup, and SMS transmission
• Parking impact notifications and recorded video backup
• Download and share accident locations and recorded videos
• Front camera captures of the last parked period
• Real-time vehicle location
• Remote live view

[Image description: Screenshot of the THINKWARE CONNECTED app showing vehicle status, parking mode, battery voltage, location, and other features.]

5.1 Connecting Your Product to THINKWARE CONNECTED

1. On your smartphone, open the Google Play Store or Apple App Store, download, and install THINKWARE CONNECTED.
2. Run THINKWARE CONNECTED on your smartphone and tap Login. You need a THINKWARE ID to use THINKWARE CONNECTED. If you do not have an ID, tap Login and then register as a THINKWARE member.
3. After logging in, follow the prompts in the application. Tap Register Device and enter the barcode number to register your product.

6. Using the PC Viewer

You can view and manage recorded videos, and configure various product functions on your PC.

6.1 System Requirements

The following are the system requirements for running the PC Viewer:

• Processor: Intel Core i5 or higher
• Memory: 4GB or more
• Operating System: Windows 7 or higher (64-bit recommended), Mac OS X 10.10 or higher
• Other: DirectX 9.0 or higher / Microsoft Browser 7.0 or higher

If your PC does not meet the operating system requirements listed, the PC Viewer may not function correctly.

6.2 Understanding the PC Viewer

6.2.1 Installing the PC Viewer

You can download the latest version of the PC Viewer software from the THINKWARE website (https://www.thinkware.com/Support/Download). The PC Viewer installation file (setup.exe) is saved in the root folder of the memory card provided with the product. Follow the prompts to install the PC Viewer on your PC.

1. Connect the memory card to your PC using a memory card reader.
2. Place the installation file on your desktop, run the installation file, and complete the installation following the instructions in the installation wizard. A shortcut icon for the Thinkware Driving Recorder Viewer will appear after installation.

6.2.2 PC Viewer Screen Layout (Windows Version)

Below is a brief overview of the PC Viewer screen layout.

[Image description: A screenshot of the THINKWARE DASH CAM PC Viewer software for Windows, showing various controls and video playback areas. Numbered labels point to different UI elements like File menu, Settings menu, video playback window, map view, playlist, recording status indicators, speed, G-sensor values, and file names.]

6.2.3 Playing Recorded Videos on the PC Viewer (Windows Version)

Follow the instructions to play recorded videos.

1. Turn off the product and remove the memory card.
2. Connect the memory card to your PC using a memory card reader.
3. Double-click the PC Viewer shortcut icon to open the program. Video files from the memory card will be automatically added to the playlist at the bottom right of the PC Viewer screen. The playlist section layout is shown below.
4. Select a folder, then double-click the video file or select the video file and press the Play (▶️) button. The selected file will play.

If video files on the memory card are not automatically added to the playlist when running the PC Viewer, click File > Open, select the memory card from the removable storage devices, and then click Confirm.

6.2.4 PC Viewer Screen Layout (Mac Version)

Below is a brief overview of the PC Viewer screen layout.

[Image description: A screenshot of the THINKWARE DASH CAM PC Viewer software for Mac, showing similar controls and video playback areas as the Windows version. Numbered labels point to UI elements like Dashcam Viewer, Language, Speed Unit, video playback window, map view, playlist, recording status indicators, speed, G-sensor values, and file names.]

6.2.5 Playing Recorded Videos on the PC Viewer (Mac Version)

Follow the instructions to play recorded videos.

1. Turn off the product and remove the memory card.
2. Insert the memory card into your Mac using the provided SD card reader or SD card adapter.
3. Open the PC Viewer.
4. Tap ►, then locate the memory card. Video files from the memory card will be automatically added to the playlist at the bottom right of the PC Viewer screen. The playlist section layout is shown below.
5. Select a folder, then double-click the video file or select the video file and press the Play (▶️) button. The selected file will play.

7. Settings

You can set up product functions according to your needs and preferences using the Mobile Viewer or PC Viewer. The following procedures are based on the Mobile Viewer.

When configuring settings in the Mobile Viewer, the product will stop recording.

7.1 Managing the Memory Card

In the Mobile Viewer, tap Driving Recorder Settings > Memory Card Settings to manage memory card settings.

7.2 Setting the Camera

In the Mobile Viewer, tap Driving Recorder Settings > Camera Settings to adjust camera settings.

7.3 Setting Recording Functions

In the Mobile Viewer, tap Driving Recorder Settings > Record Settings to manage recording function settings.

• To use Parking Mode, a hardwired cable must be installed. If the product cannot be continuously powered, it will stop recording when the vehicle engine is turned off.
• The vehicle battery does not charge during parking. If you record for extended periods in Parking Mode, the vehicle battery may drain, preventing you from starting the vehicle.
• For more information on Parking Mode, refer to "3.6 Parking Mode" on page 20.
• Battery cut-off voltage can only be set if the low voltage cut-off function is enabled.
• If the power cut-off voltage is set too low, the product may completely drain the battery depending on the vehicle type or temperature.

7.4 Setting Driving Safety Functions

In the Mobile Viewer, tap Driving Recorder Settings > Driving Safety Settings to manage Driving Safety Function settings.

7.5 Configuring System Settings

In the Mobile Viewer, tap Driving Recorder Settings > System Settings to configure hardware system settings.

If the volume level is set to 0, the system will disable voice guidance.

8. Accessing Product Information

New users can access basic product information from the menu screen for useful information.

8.1 Viewing Product Information

In the Mobile Viewer, tap Driving Recorder Info to view product information. The following product information will be displayed on the screen:

• Model Name
• Storage Space
• Firmware Version
• Internal ID
• Safety Camera Version
• GPS Information
• Micom Version

8.2 Accessing and Configuring GPS

The GPS component collects location data for recorded videos. In the Mobile Viewer, tap Driving Recorder Info > GPS Info to view GPS functionality. The screen will display connection status, signal strength, UTC time, vehicle speed, current altitude, and Horizontal Dilution of Precision (HDOP).

Tap Initialize GPS and allow it to determine your current location.

Horizontal Dilution of Precision (HDOP): HDOP refers to the GPS deviation caused by satellite positioning.

9. Updating Firmware

Firmware updates enhance product functionality, operation, and stability. To ensure the product is in optimal operating condition, always use the latest firmware version.

Follow the instructions below to update the firmware.

1. On your PC, open a web browser and go to https://www.thinkware.com/Support/Download.
2. Select your product and download the latest firmware update file.
3. Decompress the downloaded file.
4. Disconnect the product's power and remove the memory card.
5. Open the memory card on your PC and copy the firmware update file to the root folder of the memory card.
6. After disconnecting the power from the product, insert the memory card into the product's memory card slot.
7. Connect the power cable to the product, then turn on the power (ACC on) or start the engine to power on the product. Firmware update will begin automatically. The system will restart once the firmware update is complete.

⚠️ During the update, do not disconnect the power or remove the memory card from the product. Doing so may cause severe damage to the product or the data on the memory card.

You can also update the firmware from the Mobile Viewer and PC Viewer.

10. Troubleshooting

The following table lists common issues users may encounter and their solutions. If a problem persists after trying the solutions provided, please contact customer support.

Contacting Customer Support

Before contacting customer support, please back up all important data stored on the memory card. Data on the memory card may be deleted during repair. All data on each product submitted for repair is considered backed up. Customer support will not back up your data. THINKWARE is not responsible for any loss, such as data loss.

11. Specifications

Refer to the table below for product specifications.

Federal Communications Commission (FCC) Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
• This device and its antenna must not be co-located or operated in conjunction with any other antenna or transmitter.
• The antenna must be installed in such a manner as to maintain at least 20 cm (approx. 8 inches) separation from all persons and must not be collocated or operated in conjunction with any other antenna or transmitter.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.

FCC ID: 2ADTG-U3000

User Notice: RSS-247

This device complies with Industry Canada's (IC) limits for exposure to radio frequency radiation for an uncontrolled environment. Installation and operation of this device should be done with at least 20 cm (approx. 8 inches) separation between the radiator and the body.

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Industry Canada's (ISED) licence-exempt RSS standard(s). Please note that any changes or modifications not expressly approved by the compliance authority may void the user's authority to operate the equipment.

Notice: Operation of this device is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

This Class B digital apparatus complies with Canadian ICES-003.

IC: 12594A-U3000

ℹ️ CE ROHS FC ✅ UK ✅ CA ✅

Additional Information

For more information, visit: https://www.thinkware.com

Version 1.3 (2024)