Samsung HW-Q930C / HW-Q800C / HW-Q700C Soundbar Full Manual

01 Checking the Components

This section details the items included in the package.

• Soundbar Main Unit: The primary audio output device.
• Soundbar Remote Control: Used to operate the soundbar. Requires 2 AAA batteries (not included).
• Subwoofer: Provides low-frequency audio.
• Surround Speakers (optional): Enhance the surround sound experience.
• Power Cord: For connecting the subwoofer, surround speakers, and soundbar to a power outlet.
• HDMI Cable: For connecting audio and video signals.
• Wall Mount Guide: Assists in mounting the soundbar on a wall.
• Holder-Screw: Used with the wall mount.
• Bracket-Wall Mount: Attaches to the soundbar for wall mounting.
• Rubber-Foot: Adhesive feet to place the soundbar on a TV stand.

For more information on power supply and consumption, refer to the product label. Additional components or cables can be purchased from Samsung Service Centers. Wall mount and rubber-foot details are on pages 29-31. Design and specifications are subject to change without notice. Accessory appearance may vary.

02 Product Overview

Top Panel of the Soundbar

The top panel features control buttons and a display.

For HW-Q930C / HW-Q800C Models:

• 1 (Multi Function) Button: Turns the soundbar on/off in standby mode. Press to change the input source.
• 2 (Volume) Button: Adjusts the volume up or down.
• 3 (Mic On/Off) Button: Toggles the microphone on or off. When off, the LED indicator glows red.
• 4 Display: Shows the product's status and current mode (e.g., D.IN, HDMI, Wi-Fi, BT).

For HW-Q700C Model:

• 1 (Power) Button: Turns the soundbar on and off.
• 2 (Volume) Button: Adjusts the volume up or down.
• 3 (Source) Button: Changes the input source.
• 4 Display: Shows the product's status and current mode.

Note: After plugging in the AC cord, the power button takes 4-6 seconds to become active. There is a 4-5 second delay before sound is produced after turning on the unit. If sound is heard from both the TV and soundbar, set the TV's audio output to "External Speaker".

Bottom Panel of the Soundbar

The bottom panel contains various ports for connectivity.

• 1 POWER: Connects the AC power cable.
• 2 SERVICE: Connect a USB storage device for software updates.
• 3 DIGITAL AUDIO IN (OPTICAL): Connects to the digital optical output of an external device.
• 4 HDMI: Inputs digital video and audio signals simultaneously. Connects to the HDMI output of an external device.
• 5 HDMI TO TV (eARC/ARC): Connects to the HDMI jack on a TV.

Important: Pull the plug, not the cable, when disconnecting from a wall outlet. Ensure all connections are complete before connecting to an AC outlet.

03 Using the Soundbar Remote Control

Inserting Batteries: Slide the back cover, insert 2 AAA batteries ensuring correct polarity, and slide the cover back.

How to Use the Remote Control

• 1 Power: Turns the soundbar on/off. Features Auto Power Down if no audio signal for 18 minutes in D.IN, HDMI, Wi-Fi, or BT modes.
• 2 Source: Selects connected input sources. Can also enable/disable Voice Feedback by pressing and holding for 5 seconds in standby mode.
• Bluetooth PAIR: Switches the soundbar to Bluetooth pairing mode.
• 4 Mute: Mutes or unmutes the sound.
• 5 SOUND MODE: Selects audio modes like Standard, Surround, Game Pro, or Adaptive Sound.
• 6 CH LEVEL: Adjusts the volume for individual speakers (Center, Side, Wide, Front Top, Rear, Rear Top) between -6 to +6.
• 7 Sound Control: Accesses functions like SpaceFit Sound, AVA, Voice enhance, Night mode, Sync, Surround speaker mode, Virtual. Specific functions may vary by model. Allows frequency band adjustment (-6 to +6) for 150Hz to 10kHz when in "Standard" mode. Sync adjusts audio delay.
• 8 Play/Pause: Controls music playback.
• 9 Up/Down/Left/Right: Navigates menus and functions, skips music tracks.
• ID SET: Used for reconnecting Subwoofer or Surround Speakers. Press and hold the Up button for 5 seconds while powered off.
• 10 Info: Displays active function or codec information. In BT mode, shows connected device or "BT ready".
• 11 WOOFER LEVEL: Adjusts bass (woofer) level.
• 12 VOLUME: Adjusts overall volume.
• 13 TONE CONTROL: Adjusts treble or bass volume (-6 to +6) in modes other than Standard.

Active Voice Amplifier (AVA)

Analyzes external noise to ensure voice audio is clear. Not supported by HW-Q700C model.

Hidden Buttons

Output Specifications for Different Sound Effect Modes

Tables detailing output channels for various effects and inputs for HW-Q930C, HW-Q800C, and HW-Q700C models.

HW-Q930C

HW-Q800C

HW-Q700C

Note: Surround Speakers do not produce sound for 2-channel output in Standard mode. Change to Surround mode for sound.

03 Using the Soundbar Remote Control (Continued)

Adjusting the Soundbar volume with a TV remote control

This feature allows volume control using your TV's IR remote. It requires the TV speaker to be set to "External Speaker". Supported manufacturers include Samsung, VIZIO, LG, Sony, Sharp, PHILIPS, PANASONIC, TOSHIBA, Hisense, and RCA.

Procedure:

1. Turn off the Soundbar.
2. Press and hold the [WOOFER] button for 5 seconds.

The mode cycles through "OFF-TV REMOTE", "SAMSUNG-TV REMOTE", and "ALL-TV REMOTE".

04 Connecting the Soundbar

Connecting the power and units

Connect the power cords to the Subwoofer, Surround Speakers (optional), and Soundbar to an electrical outlet. The Subwoofer and Surround Speakers connect automatically when the Soundbar is turned on. Ensure the Subwoofer and Surround Speakers are powered on before connecting to the Soundbar. If unplugged and reconnected while on, the Soundbar turns on automatically. Surround speaker system is supported by applicable models only.

Recommended Speaker Layout

Diagram shows optimal placement for soundbar, subwoofer, and surround speakers (L/R) with angles (0°, 135°, 150°). CAUTION: Keep units away from water/moisture. Ensure areas around speakers are clear of obstructions for optimal performance.

Surround speaker mode (HW-Q930C only)

This mode optimizes surround sound based on speaker position. Activate via remote: [Sound Control] → Surround speaker → [Up]/[Down] → Front/Rear. Illustrations show rear and front positioning.

Note: This mode is available for models with specific surround speakers. In Front speaker mode, speakers should face the listener. Surround speaker mode is enabled by default.

Manually connecting the Subwoofer or Surround Speakers

Procedure:

1. Turn off the Soundbar.
2. Press and hold [ID SET] on the rear of the subwoofer and surround speakers for at least 5 seconds. The red indicator turns off, and the blue indicator blinks.
3. Press the [Up] button on the remote control for 5 seconds. The "ID SET" message appears briefly on the display, and the Soundbar powers on automatically upon completion.
4. Check if the LINK LED is solid blue, indicating a successful connection.

LED Indicator Lights on the Rear of Subwoofer and Surround Speakers

Note: If the main unit is powered off, the subwoofer enters standby mode (STANDBY LED turns red after blinking blue). Interference from other devices using the same frequency may cause sound interruption. Wireless signal distance is up to 10m but can vary. Obstacles like steel-concrete walls can block the signal. Surround speaker system is model-dependent.

CAUTION: Keep units away from water/moisture. Ensure clear space around speakers for optimal performance.

05 Connecting to a TV

Connecting the TV that supports HDMI ARC (Audio Return Channel)

CAUTION: HDMI signal takes priority over optical. Ensure ARC terminals are used. Use a Premium High Speed HDMI Cable with Ethernet.

Connect the HDMI cable from the TV's [HDMI IN (ARC/eARC)] port to the Soundbar's [HDMI TO TV (eARC/ARC)] port. Turn on the TV and Soundbar. "TV ARC" should appear on the display. If no TV sound, select "D.IN" mode using the [Multi Function]/[Source] button. "eARC" appears if the TV supports eARC. Ensure eARC is enabled in TV settings. If "TV ARC" doesn't appear, check cable connection. Use TV remote for volume control.

Note: HDMI ARC/eARC transmits digital video and audio without a separate optical cable. Use a coreless HDMI cable if possible. ARC/eARC supports Dolby Atmos. Ensure content supports Dolby Atmos.

Connecting using an Optical Cable

Pre-connection: Remove terminal covers if present. HDMI signal is prioritized if both cables are connected.

Connect the [OPTICAL OUT] port on the TV to the Soundbar's [DIGITAL AUDIO IN (OPTICAL)] port using an optical cable. Turn on the TV and Soundbar. Select "D.IN" mode using the [Multi Function]/[Source] button. TV sound will play through the Soundbar.

05 Connecting to a TV (Continued)

Connecting via Bluetooth

Enables stereo sound from a Samsung TV without cables. Only one TV can connect at a time. Check TV specifications for Bluetooth compatibility.

Initial Connection:

1. Press the [PAIR] button on the remote or [Multi Function]/[Source] on the soundbar top panel to select "BT". The display shows "BT PAIRING" or "BT READY".
2. If "BT READY" shows, press and hold the [Mic On/Off]/[Source] button on the soundbar top panel for over 5 seconds to display "BT PAIRING".
3. On the Samsung TV, select Bluetooth mode, then choose "Soundbar Q***C" from the list. "Need Pairing" or "Paired" will be indicated.
4. Once connected, [TV Name] → "BT" appears on the soundbar display. You can now hear TV sound.

To reconnect, use "BT READY" mode. If connection fails, delete existing soundbar entries on the TV and repeat steps.

Disconnecting: Select a mode other than "BT" using the soundbar's [Multi Function]/[Source] button.

What is the difference between BT READY and BT PAIRING?

• BT READY: Reconnects previously paired Samsung TVs or mobile devices.
• BT PAIRING: Connects a new device. Activated by pressing [PAIR] or holding [Mic On/Off]/[Source] for 5 seconds in "BT" mode.

Notes on Bluetooth connection

Keep devices within 1 meter (3.28 ft) for connection. Enter <0000> if a PIN is requested. Soundbar auto-turns off after 18 minutes in Ready state. Avoid strong electrical fields, multiple paired devices, or malfunctioning Bluetooth devices. Keep electronic devices generating electromagnetic waves (microwaves, wireless LAN) away from the soundbar. Supports SBC data (44.1kHz, 48kHz) and A2DP (AV) function. Do not connect to HF (Hands Free) function devices. Maintain close proximity for best quality. Connection may drop outside effective range or in areas with poor reception. Avoid contact with signal transceivers, obstacles, or radio interference sources. Pairing with other Bluetooth devices is not possible while using Bluetooth. This wireless device may cause electrical interference.

Disconnecting the Bluetooth device from a Soundbar

Refer to the Bluetooth device's user manual. The soundbar will display "BT DISCONNECTED". To disconnect the soundbar from Bluetooth, switch modes using the [Multi Function]/[Source] button.

07 Connecting a Mobile Device

Method 1. Connecting via Bluetooth

Enables stereo sound from mobile devices without cables. The soundbar turns on automatically when connecting a paired Bluetooth device while off. Ensure the device is within 1 meter (3.28 ft) for initial connection.

Initial Connection:

1. Press the [PAIR] button on the remote or [Multi Function]/[Source] on the soundbar top panel to select "BT". The display shows "BT PAIRING" or "BT READY".
2. If "BT READY" shows, press and hold the [Mic On/Off]/[Source] button on the soundbar top panel for over 5 seconds to display "BT PAIRING".
3. On your mobile device, select "Soundbar Q***C" from the list.
4. Play music files from the device through the soundbar.

To reconnect, use "BT READY" mode. If connection fails, delete existing soundbar entries on the mobile device and repeat steps.

What is the difference between BT READY and BT PAIRING?

• BT READY: Reconnects previously paired mobile devices.
• BT PAIRING: Connects a new device. Activated by pressing [PAIR] or holding [Mic On/Off]/[Source] for 5 seconds in "BT" mode.

Notes on Bluetooth connection: Keep devices within 1 meter (3.28 ft) for connection. Enter <0000> if a PIN is requested. Soundbar auto-turns off after 18 minutes in Ready state. Avoid strong electrical fields, multiple paired devices, or malfunctioning Bluetooth devices. Keep electronic devices generating electromagnetic waves (microwaves, wireless LAN) away from the soundbar. Supports SBC data (44.1kHz, 48kHz) and A2DP (AV) function. Do not connect to HF (Hands Free) function devices. Maintain close proximity for best quality. Connection may drop outside effective range or in areas with poor reception. Avoid contact with signal transceivers, obstacles, or radio interference sources. Pairing with other Bluetooth devices is not possible while using Bluetooth. This wireless device may cause electrical interference.

Disconnecting the Bluetooth device from a Soundbar

Refer to the Bluetooth device's user manual. The soundbar will display "BT DISCONNECTED". To disconnect the soundbar from Bluetooth, switch modes using the [Multi Function]/[Source] button.

07 Connecting a Mobile Device (Continued)

Method 2. Connecting via Wi-Fi (Wireless Network)

Requires the SmartThings app. Install and launch the app. Follow on-screen instructions to add the Soundbar. An automatic pop-up may appear, or press [+] on the Home screen. Illustrations may vary by app version.

Using the Tap Sound

Tap the Soundbar with your mobile device (Samsung Android 8.1+ only) to play content audio via Bluetooth. Ensure Tap Sound is enabled in the SmartThings app. Tap the Soundbar; select "Start now" in the message window. A Bluetooth connection is established. Play content. This function detects vibration when the device touches the Soundbar. Avoid tapping sharp corners. Use a case for the mobile device. Tap the wide upper area gently. Update SmartThings app for best results.

Setting the Tap Sound function: In the SmartThings app, navigate to [Settings] → [SmartThings app settings] → [Tap View, Tap Sound] and set to On.

Note: Tap Sound does not work in power-saving mode. Keep interfering devices away from the Soundbar.

08 Connecting via Apple AirPlay 2

This feature may not be available in all countries. Requires iOS 13.4 or later. Stream music, podcasts, and audio from Apple devices to the Soundbar. First, register the device with the Samsung SmartThings app. Ensure the Soundbar is powered on and connected to the same Wi-Fi network as your Apple device. Select the AirPlay icon from an app or Control Center, then choose the Soundbar from the list of available devices.

09 Installing the Wall Mount

Installation Precautions

Install only on a vertical wall, away from high temperature/humidity. Verify wall strength. Use appropriate screws/anchors for wall type (e.g., plaster board, wood). Purchase wall mounting screws (M5 diameter, 1 3/8 inches/35mm+ length recommended). Connect cables before wall installation. Ensure the unit is off and unplugged to prevent electric shock.

Wallmount Components

Includes: Wall Mount Guide (AH63-04369C), Holder-Screw (AH61-04110A), Bracket-Wall Mount (AH61-04119A), Screws (M4 x L10, 6001-001202), Rubber-Foot (BN67-00398L).

Installation Steps:

1. Place the Wall Mount Guide against the wall, ensuring it is level. If mounting below a TV, align the Center Line with the TV's center.
2. Mark screw holes by pushing a pen/pencil through the Guide's A-TYPE markings. Remove the Guide.
3. Drill holes at the markings. Insert anchors/mollies if needed.
4. Push screws through Holder-Screws and screw them into the wall.
5. Install the 2 Bracket-Wall Mounts onto the bottom of the Soundbar using screws. Ensure the hanger part is behind the Soundbar.
6. Hang the Soundbar with attached brackets onto the Holder-Screws on the wall.
7. Slide the Soundbar down to secure the brackets onto the Holder-Screws.

Installing the Surround Speakers on a Wall (applicable models only)

Wall mounts are sold separately. Ensure mounts support over 17.6 lbs (8.0 kg). Hole size: 1/4 - 20 UNC threaded insert. Standard Screw: 6.35 mm (0.25 Inch) ø, 1.27mm (0.05 Inch) Pitch. Length: 18 mm (0.70 Inch). Quantity: 1 EA Left / 1 EA Right. Check wall strength before installation. Samsung Electronics is not liable for damage due to improper installation. Do not install speakers sideways or upside down.

10 INSTALLING THE SOUNDBAR IN FRONT OF TV

Component: Rubber-Foot (BN67-00398L)

Attach Rubber-Feet to the bottom of the Soundbar before placing it on a TV stand. Ensure feet do not extend beyond the stand's edges. Align the Soundbar's center with the TV's center and place it on the stand. Position microphones (if applicable) at the front of the stand, not obstructing voice recognition. Ensure the Soundbar is on a flat, solid surface. Insufficient gap from the TV may cause voice recognition/acoustic issues. Illustration may differ by model. HW-Q700C does not support this function. Keep Soundbar at least 2 cm from the TV panel for best microphone performance.

11 SOFTWARE UPDATE

Auto Update

When connected to the Internet, software updates occur automatically, even when the Soundbar is off. Ensure the Soundbar is connected to the Internet. Wi-Fi connection may terminate if power is disconnected. Reconnect to the Internet after power restoration.

USB Update

Samsung may offer firmware updates. Connect a USB drive with the update firmware to the SERVICE port.

Procedure:

1. Visit www.samsung.com, search for the model name in customer support.
2. Download the USB upgrade file.
3. Unzip the file and create a folder with the file name.
4. Store the folder on a USB drive and connect it to the Soundbar.
5. Turn on the Soundbar. The update will occur within 3 minutes, displaying "UPDATE". Do not turn off or remove USB during update.

If "UPDATE" does not appear, remove and reconnect the power cord. If the latest version is installed, no update occurs. USB type may affect compatibility.

12 TROUBLESHOOTING

Refer to the following instructions for troubleshooting. If issues persist, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG.

Soundbar does not turn on.

Check if the power cord is correctly inserted into the outlet.

Soundbar works erratically.

• Remove and reinsert the power cord.
• Power cycle the external device.
• If there is no signal, the Soundbar automatically turns off after a period. Turn on the power.

Remote control does not work

• Point the remote directly at the soundbar.
• Replace batteries.

The Soundbar indicator turns solid red.

The microphone is turned off. Turn on the microphone.

Sound is not output from the soundbar.

• Adjust volume (too low or muted).
• Adjust the volume of the external device.
• For TV sound, select "Soundbar" in TV settings.
• Check cable connections; remove and reconnect if loose.
• Remove and reconnect the power cord.
• Initialize the product.

Sound is not output from the subwoofer or the rear speakers.

• Check if the LED indicator on the rear of Subwoofer/Surround Speakers is blue. Reconnect if blinking blue or red.
• Ensure there are no obstacles between the Soundbar and speakers.
• Keep speakers away from devices sending radio frequency signals.
• Remove and reconnect the power plug.

In case there is sound jitter, delays, or noise from the Subwoofer and Surround Speaker

• Reposition any objects between the Soundbar and speakers.
• Place speakers closer to the Soundbar if they are too far.
• Place the Soundbar away from devices that cause radio interference (e.g., wireless routers).
• Change the TV network connection from wireless to wired.

The Subwoofer volume is too low

• Check if the original content volume is low.
• Adjust the Subwoofer level.
• Bring the Subwoofer speaker closer.

If the TV is not connected via HDMI TO TV (eARC/ARC)

• Check HDMI cable connection to the ARC terminal.
• Connection issues may occur with external devices; connect the Soundbar directly.
• Ensure HDMI-CEC (Anynet+) is enabled in TV settings.
• For eARC, ensure the eARC function is set to On in TV settings.

There is no sound in when connecting to the TV in HDMI TO TV (eARC/ARC) mode

Change the TV's audio output to PCM or Dolby Digital.

Soundbar will not connect via Bluetooth.

• Switch to "BT PAIRING" for new device connection.
• Disconnect from other devices before connecting a new one.
• Remove the Bluetooth speaker list on the device and reconnect.
• Ensure automatic TV connection is enabled (ON-TV CONNECT).
• Remove and reconnect the power plug.
• Initialize the product.

Sound drops out when connected via Bluetooth.

• Keep devices away from sources of radio interference (microwaves, routers).
• Move the device closer to the soundbar if it is too far.
• Avoid body contact with the transceiver or installation on metal furniture.

Soundbar will not connect to Wi-Fi.

• Check if the wireless router is on.
• Restart the router.
• Ensure the wireless signal is strong; move router closer or remove obstacles.
• Reconfigure speaker's network settings if the router is new.

The soundbar does not turn on automatically with the TV.

Power synchronization is disabled if the Soundbar is turned off while watching TV. Turn off the TV first.

The AVA function (applicable models only) is not available in the following cases.

AVA function is not available when the microphone is turned off.

After connecting the TV to the Soundbar, I switched the Soundbar mode. Then no sound is output from the TV.

If a mobile device is connected while the TV is connected, the soundbar outputs from the mobile device. Disconnect the mobile device to restore TV sound.

The Soundbar does not appear in AirPlay2

• Register the device with the Samsung SmartThings app.
• AirPlay2 may not operate if the Soundbar is deleted from the SmartThings app.
• Ensure the Soundbar and Apple device are on the same Wi-Fi network.
• The Soundbar is compatible with AirPlay2 on iOS 13.4 or later.