VTech BM5500-OWL Pan and Tilt Video Monitor User's Manual

Important Safety Instructions

When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury, including the following:

1. Follow all warnings and instructions marked on the product.
2. Adult setup is required.
3. This product is intended as an aid. It is not a substitute for responsible and proper adult supervision and should not be used as such.
4. This product is not intended for use as a medical monitor.
5. Do not use this product near water. For example, do not use it next to a bath tub, wash bowl, kitchen sink, laundry tub, or swimming pool, or in a wet basement or shower.
6. CAUTION: Use only the batteries indicated in this manual. There may be a risk of explosion if a wrong type of battery is used for the parent unit. Use only the supplied rechargeable battery or the parent unit. Do not dispose of batteries in a fire. They may explode.
7. Use only the adaptors included with this product. Incorrect adaptor polarity or voltage can seriously damage the product. Baby unit power adaptor: Output: 5V DC 1000mA; Parent unit power adaptor: Output: 5V DC 1000mA.
8. The power adaptors are intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table, or cabinet outlet.
9. For pluggable equipment, the socket-outlet shall be installed near the equipment and shall be easily accessible.
10. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.
11. Unplug the power cords before replacing batteries.
12. Do not cut off the power adaptors to replace them with other plugs, as this causes a hazardous situation.
13. Do not allow anything to rest on the power cords. Do not install this product where the cords may be walked on or crimped.
14. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply in your home, consult your dealer or local power company.
15. Do not overload wall outlets or use an extension cord.
16. Do not place this product on an unstable table, shelf, stand, or other unstable surfaces.
17. This product should not be placed in any area where proper ventilation is not provided. Slots and openings in the back or bottom of this product are provided for ventilation. To protect them from overheating, these openings must not be blocked by placing the product on a soft surface such as a bed, sofa, or rug. This product should never be placed near or over a radiator or heat register.
18. Never push objects of any kind into this product through the slots because they may touch dangerous voltage points or create a short circuit. Never spill liquid of any kind on the product.
19. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the product other than specified access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used.
20. You should test the sound reception every time you turn on the units or move one of the components.
21. Periodically examine all components for damage.
22. Be aware of possible loss of privacy while using public airwaves. Conversations may be picked up by other nursery monitors, cordless phones, scanners, etc.
23. Children should be supervised to ensure that they do not play with the product.
24. The product is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.

SAVE THESE INSTRUCTIONS

Cautions

1. Use and store the product at a temperature between 0°C and 40°C.
2. Do not expose the product to extreme cold, heat, or direct sunlight. Do not put the product close to a heating source.
3. Batteries should not be exposed to excessive heat such as bright sunshine or fire.
4. Make sure the baby unit(s) and the adaptor cord(s) are always out of reach of the baby, at least 1 metre away from the baby or cot, to avoid a possible strangulation hazard.
5. Never place the baby unit(s) inside the baby’s cot or playpen. Never cover the baby unit(s) or parent unit with anything such as a towel or a blanket.
6. Other electronic products may cause interference with your baby monitor. Try installing your baby monitor as far away from these electronic devices as possible: wireless routers, radios, cellular telephones, intercoms, room monitors, televisions, personal computers, kitchen appliances, and cordless telephones.

Strangulation Hazard

Keep this cord out of reach of children. The cord needs to be at least three feet away from the child at all times. Do not use with an extension cord. Do not remove this tag.

Éloignez ce cordon des enfants. Le cordon doit se trouver à au moins trois pieds d’un enfant et ce, en tout temps. N’utilisez pas de rallonge. Ne retirez pas cette étiquette.

Mantenga este cable fuera de la alcance de los niños. Este cable debe estar por lo menos tres pies fuera de la alcance del niño en todo momento. No lo use con una extensión inalámbrica. No quite esta etiqueta.

Getting Started

1 Connect and charge the battery

Install the parent unit battery

The parent unit runs on rechargeable battery or AC power. To continuously monitor your baby, keep the parent unit connected to AC power. With the battery alone, the parent unit can cordlessly run for approximately 2.5 hours.

NOTES

• Use only the battery supplied with this product.
• If the parent unit will not be used for a long time, disconnect and remove the battery to prevent possible leakage.

Replace the battery

To replace the battery, press down on the battery compartment cover and pull it out, then follow the steps above to install the battery.

Connect the baby monitor

NOTES

• Use only the power adapters supplied with this product.
• Make sure the baby monitor is not connected to a switch controlled electric outlet.
• Connect the power adapters in a vertical or floor mount position only. The adapters’ prongs are not designed to hold the weight of the baby monitor, so do not connect them to any ceiling, under-the-table, or cabinet outlets. Otherwise, the adapters may not properly connect to the outlets.
• Make sure the parent unit, the baby unit, and the power adapter cords are out of reach of children.

Charge the parent unit battery

When you have connected the parent unit and installed its battery for the first time or after a power outage, the parent unit powers on automatically. The battery icon indicates the battery status.

Battery indicators	Battery status	Action
The battery icon is off and displays	No battery is installed but operates using AC power, or the battery has been installed incorrectly.	Install the parent unit battery. Charge without interruption (at least 30 minutes).
The screen displays Battery low at Parent Unit and . The light flashes.	The battery has very little charge and may be used for only a short time.	Charge without interruption (about 30 minutes).
The battery icon becomes solid .	The battery is fully charged.	To keep the battery charged, connect it to AC power when not in use.

NOTES

• The parent unit battery is fully charged after 3 hours of continuous charging.
• It takes longer to charge the battery when the parent unit is turned on. To shorten the charging time, turn the parent unit off while charging.
• The standby time varies depending on the sensitivity level you set, your actual use, and the age of the battery.

2 Before Use

Test your baby monitor

This baby monitor is intended as an aid. It is not a substitute for proper adult supervision, and should not be used as such.

You may test the baby monitor before initial use, and at regular times thereafter.

For hearing protection, make sure the parent unit is more than 1 metre away from the baby unit(s). If you hear any high-pitched noise, move the parent unit further until the noise stops. You can also press on the parent unit to reduce the noise.

1. Make sure your baby unit and parent unit are on.
2. The parent unit displays images from the baby unit. Speak towards the microphone of the baby unit. You will hear the sound at the parent unit.
3. If you have two baby units, press VIEW on your parent unit. The screen switches to the other baby unit. Then, repeat step 2.

NOTE

When the parent unit displays and then “No Link to CAM #” (# represents the baby unit number), and the LINK LED light flashes, move the parent unit closer to the baby unit (observe the minimum distance of 1 metre).

Increase the speaker volume of the parent unit if you cannot hear the sounds transmitted from the baby units.

Positioning the baby monitor

Keep the baby unit out of the reach of your baby. Never place or mount the baby unit inside the baby’s crib or playpen.

NOTE

To avoid interference from other electronic devices, place your baby monitor at least 1 metre away from devices such as wireless routers, microwaves, cell phones, and computers.

1. Place the baby unit more than 1 metre away from your baby.
2. Place the parent unit more than 1 metre away from the baby unit(s) to avoid screeching noise.

The default volume of your parent unit is level 4, and the maximum volume is level 7. If you experience high-pitched screeching noise from your baby monitor while positioning:

• Make sure your baby unit and parent unit are more than 1 metre apart, OR
• Lower the volume of your parent unit.

Operating range

The operating range of the baby monitor is up to 300 metres outdoors or 50 metres indoors. The actual operating range may vary depending on the environmental conditions and other interferences such as walls, doors, and other obstructions.

3 Using the Baby Monitor

Power on or off the baby unit

• Slide the ON/OFF switch to ON to turn on the baby unit. The ON/OFF LED light turns on.
• Slide the ON/OFF switch to OFF to turn off the baby unit. The ON/OFF LED light turns off.

Power on or off the parent unit

• Press and hold POWER to turn on the parent unit. The screen turns on.
• Press and hold POWER to turn off the parent unit. The screen turns off.

Turn on or off the parent unit screen

You can turn on or off the parent unit screen without powering off the parent unit. You can still hear sound from the baby unit.

• Press and hold LCD ON/OFF on the parent unit to turn off the screen.
• Press any key on the parent unit to turn on the screen again.

Adjust the speaker volume

For parent unit:

• Press / on the parent unit at any time when viewing images.

For baby unit:

Press VOL-/ VOL + to adjust the listening volume. The baby unit speaker volume determines the lullaby volume and talkback volume transmitted from the parent unit. Level 1 is the softest while Level 5 is the loudest.

1. Press MENU when the parent unit is idle.
2. Press or to choose Camera, then press SELECT.
3. Press or to choose Volume on Camera, then press SELECT.
4. Press or to choose the desired volume level, then press SELECT to confirm your selection.

Adjust LCD brightness

You can change the brightness of the parent unit screen from Level 1 to Level 5. The LCD brightness is preset to Level 3.

1. Press MENU when the parent unit is idle.
2. Press or to choose Brightness, then press SELECT.
3. Press or to choose the desired level of brightness, then press SELECT to confirm your selection.

Zoom

You can zoom in while viewing images from the baby unit .

• Press to zoom in.
• Press again to zoom out.

Talk

You can use the TALK function of the parent unit to comfort your baby in Single CAM and Patrol mode.

1. Press and hold TALK on the parent unit. The TALK light turns on.
2. Speak towards the microphone on the parent unit. Your voice is broadcast to the baby unit.
3. Release TALK to stop the broadcast. The TALK light goes off. The speaker is then turned on for around 20 seconds, so you can hear your baby.

Note

The parent unit speaker is muted during voice broadcast. Sound transmission from the baby unit resumes after TALK is released.

Lullaby

The baby monitor has five lullabies and four soothing sounds for you to comfort your baby. You can play the lullabies or soothing sounds on the baby unit using the parent unit.

To play lullaby using the parent unit:

1. Press MENU when the parent unit is idle.
2. Press or to choose Lullaby, then press SELECT.
3. Press or to choose Play Melodies, then press SELECT.
4. Press or to choose a lullaby, then press SELECT.

To play soothing sound using the parent unit:

1. Press MENU when the parent unit is idle.
2. Press or to choose Lullaby, then press SELECT.
3. Press or to choose Play Soothing Sounds, then press SELECT.
4. Press or to choose a soothing sound, then press SELECT.

Notes

• The lullaby playback on the baby unit will be paused when receiving talkback from the parent unit.

To stop playing lullaby or soothing sound:

1. Press MENU when the parent unit is idle.
2. Press or to choose Lullaby, then press SELECT.
3. Press or to choose Stop, then press SELECT.

To set auto timer for lullaby:

While the baby unit is playing lullaby or soothing sound, the auto timer feature helps you automatically stop the lullaby or soothing sound after playing for 15/30/45/60 minutes. You can set auto timer for lullaby with the parent unit.

1. Press MENU when the parent unit is idle.
2. Press or to choose Lullaby, then press SELECT.
3. Press or to choose Auto Timer, then press SELECT.
4. Press or to choose the desired lullabies duration, then press SELECT.

After 15/30/45/60 minutes, the lullaby or soothing sound will stop automatically.

Set sleep timer (Sound activation)

You can set the auto screen-off timer so that the LCD will turn off automatically when the parent unit does not detect sound for the period of time you set (1, 2, or 3 minutes).

1. Press MENU when the parent unit is idle.
2. Press or to choose Sleep timer, then press SELECT.
3. Press or to choose the desired idle time for the LCD to turn off automatically, or choose Off, then press SELECT.

After 1/2/3 minutes, the parent unit screen will turn off automatically. If you have chosen Off, there will be no sleep timer set. The parent unit screen will turn on when sound is detected coming from the baby unit. The level of noise to enable the screen to be sound activated depends on the sound sensitivity level set (see below).

Adjust the sound sensitivity of the baby unit

You can choose to hear sounds from the baby unit all the time, or to hear sounds that exceed a certain level. You can use the parent unit to adjust the microphone sensitivity of your baby unit from Lowest to Highest. The higher the sensitivity level, the more sensitive the baby unit is in detecting sounds for transmitting to the parent unit. The VOX sound sensitivity level is preset to Highest.

1. Press MENU when the parent unit is idle.
2. Press or to choose Sensitivity (VOX setting), then press SELECT.
3. Press or to choose the desired sensitivity level, then press SELECT to confirm your selection.

You can adjust the baby unit placement to improve the sound detection.

Set alert tone

No link alert

You can set the parent unit to beep when the link between the parent unit and the baby unit is lost.

1. Press MENU when the parent unit is idle.
2. Press or to choose Alert Tone, then press SELECT.
3. Press or to choose No Link Alert, then press SELECT.
4. Press or to choose On or Off, then press SELECT to confirm your selection.

Low battery tone

You can set the parent unit to beep when the parent unit operates in low battery condition.

1. Press MENU when the parent unit is idle.
2. Press or to choose Alert Tone, then press SELECT to select.
3. Press SELECT again to choose Low Battery Tone.
4. Press or to choose On or Off, then press SELECT to confirm your selection.

Monitor the temperature

Your baby unit monitors the temperature of your baby’s room with its built-in temperature sensor. If the detected temperature is outside of the preset temperature range, the parent unit will display an alert message.

Set temperature range

You can set the desired room temperature alert range. The minimum temperature can be set between 11°C (52°F) and 20°C (69°F). The maximum temperature can be set between 21°C (70°F) and 30°C (86°F).

1. Press MENU when the parent unit is idle.
2. Press or to choose Temperature, then press SELECT.
3. Press or to choose Minimum or Maximum, then press SELECT.
4. Press or to choose the desired minimum or maximum temperature, then press SELECT to confirm your selection.

Temperature alert tone

You can turn on the temperature alert tone so that the parent unit will emit an alert tone if the detected temperature is out of range.

1. Press MENU when the parent unit is idle.
2. Press or to choose Temperature, then press SELECT.
3. Press or to choose Set alert, then press SELECT.
4. Press or to choose On or Off, then press SELECT to confirm your selection.

Temperature format

You can choose to display the temperature in Fahrenheit (°F) or Celsius (°C).

1. Press MENU when the parent unit is idle.
2. Press or to choose Temperature, then press SELECT.
3. Press or to choose Format, then press SELECT.
4. Press or to choose °F or °C, then press SELECT to confirm your selection.

Turn on or off the vibration

You can turn on the vibration feature so that the parent unit vibrates when it receives any of No link alert or Temperature alert tone after turning on the respective alert tones.

1. Press MENU when the parent unit is idle.
2. Press or to choose Vibration, then press SELECT.
3. Press or to choose On or Off.
4. Press SELECT to confirm your selection.

Note

If the vibration feature is turned on, the parent unit may vibrate as it receives sound broadcast from the baby unit. The vibration alert for sound detection will only vibrate approximately every 20-30 seconds.

Monitoring mode (for pairing with BM5510-OWL only)

Every time the parent unit is turned on, it displays a baby unit in Single CAM mode. If there are two baby units in your system, you can also monitor your baby in Patrol or Split mode.

• Single CAM: The screen displays the image of a single baby unit in full screen.
• Patrol: A single cam view that transitions to a different baby unit every 10 seconds.
• Split: The screen displays all baby units.

You can choose the desired monitoring mode.

1. Press MENU when the parent unit is idle.
2. Press or to choose Monitoring Mode, then press SELECT.
3. Press or to choose Single CAM, Patrol, or Split, then press SELECT.

In Single CAM or Patrol mode:

• Press VIEW to view the next baby unit.

In Split mode:

• Press , , or to select a baby unit.
• Press or VIEW to view the selected baby unit temporarily in Single CAM mode. It returns to Split mode after 10 seconds.

Note

The parent unit is muted while in Split mode.

Night vision

The baby unit has infrared LEDs that allow you to see your baby clearly at night or in a dark room. When the baby unit being viewed detects low light levels, the infrared LEDs are switched on automatically. The images from the baby unit are in black and white, and appear on the screen.

Notes

• It is normal if you see a short white glare on your parent unit screen as the baby unit is adapting to the dark environment.
• When the infrared LEDs are on, the images are in black and white. This is normal.

Depending on the surroundings and other interfering factors, like lightings, objects, colors, and backgrounds, the video quality may vary. Adjust the baby unit’s angle or place the baby unit at a higher level to prevent glare and blurry display.

Components and Interface

Baby unit overview

• a Light sensor
• b Infrared LEDs
• c Camera
• d Microphone
• e -/VOL/+ : Press to adjust the listening volume.
• f Speaker
• g ON/OFF LED light: On when the baby unit is turned on and is paired to the parent unit. Flashes when the baby unit is pairing to the parent unit.
• h ON/OFF switch: Slide to turn on or off the baby unit.
• i Antenna
• j Temperature sensor
• k Power jack
• l Threaded socket: For wall mount installation use.
• m PAIR: Press and hold to pair to the parent unit when a desired baby unit slot is chosen at the parent unit.

Parent unit overview

1. LED lights: Indicate the different statuses of the parent unit.
2. LCD display
3. VOL
4. VOL
5. Zoom : Press to zoom in or out.
6. VIEW / LCD ON/OFF
7. Microphone
8. POWER
9. TALK : Press and hold to talk to the selected baby unit.
10. : While in a menu, press to return to the main menu or idle screen. While viewing images in Single CAM or Patrol mode, press and hold to pan the baby unit camera leftward. While viewing zoomed image, press and hold to move the zoomed image leftward. While in Split mode, press to move the selection box leftward.
11. : While in a menu, press to scroll up. While viewing images in Single CAM or Patrol mode, press and hold to tilt the baby unit camera upward. While viewing zoomed image, press and hold to move the zoomed image upward.
12. : While in a menu, press to choose an item. While viewing images in Single CAM or Patrol mode, press and hold to pan the baby unit camera rightward. While viewing zoomed image, press and hold to move the zoomed image rightward. While in Split mode, press to move the selection box rightward.
13. MENU/SELECT : Press to enter the menu. While in a menu, press to choose an item, or save a setting.
14. : While in a menu, press to scroll down. While viewing images in Single CAM or Patrol mode, press and hold to tilt the baby unit camera downward. While viewing zoomed image, press and hold to move the zoomed image downward.
15. Antenna
16. Stand
17. Speaker
18. Power jack
19. Battery compartment cover

Parent unit lights

• LINK: On when the parent unit is linked to the baby unit. Flashes when the link to the baby unit being viewed in Single CAM or Patrol mode is lost; or when the link to at least one baby unit being viewed in Split mode is lost.
• POWER/CHARGING: On when the parent unit is connected to AC power, or the battery is charging. Flashes when the parent unit battery is low and needs charging. Off when the parent unit is disconnected from AC power.
• TALK: It turns on when the parent unit is talking to the baby unit; or when the parent unit is in Split mode. On when the parent unit is talking to the baby unit.

Menu tree

Status icons

• Connection status: displays when strong signal strength is detected. or displays when moderate or low signal strength is detected. displays when the link is lost.
• Lullaby: Displays when the baby unit is playing lullabies or soothing sounds.
• Current view status: Displays the baby unit number being viewed.
• Night vision: Displays when the baby unit has activated the night vision feature.
• Talkback: Displays when you are holding the TALK key.
• Real-time temperature: or Displays the real-time temperature detected by the baby unit (e.g., 57°F or 14°C).
• Temperature alert tone: Displays when the temperature alert tone is on.
• Mute alert: Displays when the parent unit is talking to the baby unit.
• Vibration alert: Displays when the vibration is set to on.
• 9-level sound indicator: (1 to 3 bars) indicates low sound level. (4 to 6 bars) indicates moderate sound level. (7 to 9 bars) indicates high sound level (e.g., baby crying loudly).
• Zoom: Displays when the current image has zoomed in.
• Battery status: animates when charging. displays solid when fully charged. displays when the battery is low.
• AC power without battery: Displays when the parent unit is connected to AC power without the battery.

Main menu icons

• Brightness: You can adjust the LCD brightness.
• Sensitivity (VOX setting): You can choose to hear sounds from the baby unit all the time, or to hear sounds that exceed a certain level. The higher the sensitivity, the more sensitive the baby unit is in detecting sounds.
• Temperature: You can turn on the temperature alert tone, display temperature in Fahrenheit (°F) or Celsius (°C), or set maximum/minimum temperature limits for alerts.
• Lullaby: You can choose a lullaby or soothing sound to comfort your baby.
• Camera: You can adjust the volume of the baby unit, which determines the lullaby volume and talkback volume.
• Vibration: You can turn on the vibration alert for low battery, no link, sound, or temperature alerts.
• Alert Tone setting: You can set the parent unit to beep for low battery condition or when the link is lost.
• Sleep timer: You can set the auto screen-off timer for when the parent unit does not detect sound for a set period (1, 2, or 3 minutes).
• Exit: You can select this option to exit the menu.

Warning icons and messages

• : The selected baby unit is out of range or is turned off.
• : The battery level of the parent unit is very low and needs to be recharged.
• or : The sound level exceeds the threshold at CAM # in Split mode.
• or : The temperature detected by the baby unit is higher/lower than the desired temperature alert range.
• : The parent unit is searching for the baby unit.

Installation and Care

Mount the baby unit (optional)

NOTES

• The types of screws and anchors you need depend on the composition of the wall.
• Check for reception strength and camera angle before drilling the holes.

Method 1:

1. Place the wall mount bracket on a wall and then use a pencil to mark the top and the bottom holes as shown. Remove the wall mount bracket and drill two holes in the wall (7/32 inch drill bit).
2. Align the wall mount bracket and screws with the holes in the wall as shown. Tighten the screw in the middle hole first, so that the wall mount bracket position is fixed. You can tighten the other screw in the top hole.
3. If you drill the holes into a stud, go to step 3.
4. If you drill the holes into an object other than a stud, insert the wall anchors into the holes. Tap gently on the ends with a hammer until the wall anchors are flush with the wall.
5. Place the baby unit on the wall mount bracket. Tighten the screw into the threaded socket at the bottom to secure the baby unit.

Method 2:

1. Insert the screws into the holes and tighten the screws until only 1/4 inch of the screws are exposed.
2. Place the baby unit on the wall mount bracket. Tighten the screw into the threaded socket at the bottom to secure the baby unit. Align the holes on the wall mount bracket with the screws on the wall, and slide the wall mount bracket down until it locks into place.

You can maximize your baby unit’s viewing angles by tilting the wall mount bracket.

Hold the baby unit, and then rotate the knob in anticlockwise direction. This will loosen the joint of the wall mount bracket. Tilt your baby unit up or down to adjust to your preferred angle. Then, rotate the knob in clockwise direction to tighten the joint and secure the angle.

General product care

To keep this product working well and looking good, follow these guidelines:

• Avoid putting it near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps).
• DO NOT expose it to direct sunlight or moisture.
• Avoid dropping the product or treating it roughly.
• Clean with a soft cloth.
• DO NOT immerse the parent unit and the baby unit in water and do not clean them under the tap.
• DO NOT use cleaning spray or liquid cleaners.
• Make sure the baby unit and parent unit are dry before you connect them to the mains again.

Storage

When you are not going to use the baby monitor for some time, remove the rechargeable battery from the parent unit. Store the parent unit, the baby unit, and the adapters in a cool and dry place.

Frequently Asked Questions

Below are the questions most frequently asked about the baby monitor.

• Why does the baby monitor not respond normally?
  Try the following (in the order listed) for common cures:
  1. Disconnect the power to the baby units and the parent unit.
  2. Remove the batteries in the parent unit. Then, install the batteries again.
  3. Wait a few seconds before connecting power back to the baby units and the parent unit.
  4. Turn on the baby units and the parent unit.
  5. Wait for the parent unit to synchronize with the baby units. Allow up to one minute for this to take place.
• Why don't the power-on light of the baby unit and parent unit go on when I switch on the units?
  Perhaps the parent unit is not connected to the power. Insert the appliance plug into the parent unit and put the adapter in a wall socket. Then, press and hold POWER to switch on the parent unit and to establish connection with the baby unit.
  Perhaps the baby unit is not connected to the power. Insert the appliance plug into the baby unit and put the adapter in a wall socket. Then, slide the ON/OFF switch to ON to switch on the baby unit and to establish connection with the parent unit.
• Why doesn't my parent unit charge while connected to AC power?
  Make sure the power is not controlled by a wall switch.
  Make sure the battery is correctly installed in your parent unit.
  You may have used the battery for a long time. Replace with a new battery.
• Why is my screen in black and white?
  The screen is in black and white during night-time or in a dark room when the night vision feature is activated. This is normal.
• Why do I get glare or blurry display on my screen when viewing my baby at night?
  During night-time or in a dark room, the surroundings and other interfering factors, like lightings, objects, colors, and backgrounds, may affect the image quality on your parent unit screen. Adjust the baby unit’s angle or place the baby unit at a higher level to prevent glare and blurry display.
• Why does the baby monitor produce a high-pitched noise?
  The parent unit and baby units may be too close to each other.
  
  • Move the parent unit away from the baby units until the noise stops; OR
  • Turn down the volume of your parent unit.
• Why does the parent unit beep?
  The baby units may be out of range. Move the parent unit closer to the baby units (but not less than 1 metre).
  The parent unit may not have enough charge for the parent unit to perform normally. Charge the battery in the parent unit for up to 3 hours.
  If your parent unit is in Split mode, some of your baby units may detect sounds.
  The temperature of your baby’s room may be too high or too low.
• Why does the parent unit beep/vibrate frequently in Split mode?
  You may have set the VOX sensitivity level to Highest when the sound alert (and vibration) feature is turned on. The parent unit notifies you of all sounds, including background noise, with beeps (and vibration). Adjust the VOX sensitivity to a lower level.
• Why does the parent unit react too quickly to other sounds?
  The baby unit also picks up other sounds than those of your baby. Adjust the VOX sensitivity level to a lower level or lower the parent unit speaker volume.
• Why don't I hear a sound/Why can’t I hear my baby cry?
  The parent unit speaker volume may be too low. Press to increase the volume.
  You may have set a low VOX sensitivity level. See “Adjust the sound sensitivity of the baby unit” to set to a higher level.
• Why can’t I establish a connection? Why is the connection lost every now and then? Why are there sound interruptions?
  The baby units may be out of range. Move the parent unit closer to the baby units (but not less than 1 metre).
  Other electronic and wireless products may cause interference with your baby monitor. Try installing your baby monitor as far away from these devices as possible.
  If you power on only one baby unit, your parent unit may display “No link to CAM #”, and the LINK LED light flashes. Press VIEW to switch to the baby unit you have powered on.

Customer Service and Product Warranty

IMPORTANT: Please retain this booklet with your sales receipt as proof of the date of purchase.

Customer Service

If you require assistance in operating this product, please call the TecHelp Information Line on 1300 369 193 or contact VTech by e-mail at: tcpsupport_au@vtech.com.

Voluntary Product Enquiry

In addition to your Statutory Rights and subject to the conditions below, VTech warrants that this product will be free from any defect in materials or workmanship under conditions of normal use for a period of 24 months from the date of purchase. VTech does not warrant that the product will be free from defects if defects are caused by an accident, misuse, abuse, improper installation or operation, vermin infestations, lack of reasonable care, unauthorised modification, loss of parts, tampering, or attempted repair by a person not authorised by VTech; or where the product has been damaged by lightning or a mains power surge. To make a claim under this Voluntary Product Warranty you must call the TecHelp Information Line on 1300 369 193 or contact VTech by e-mail at: tcpsupport_au@vtech.com where a Customer Service Representative will inform you of the product return process. You will need to ensure that:

• You provide proof of purchase;
• Your product is suitably packaged (original packaging is not required); and
• You have included all components from the original purchase.

For your records

Date of purchase: ____________________
Place of purchase: ____________________
Serial number: ____________________

For Voluntary Product Warranty purposes, proof of purchase is required so please keep your receipt. The benefits conferred by this Voluntary Product Warranty are in addition to other rights and remedies that are available to you under law, which cannot be excluded. The processes for this Voluntary Product Warranty in no way limit your rights which arise as a result of your Statutory Rights.

This Voluntary Product Warranty is given by: VTech Telecommunications (Australia) Pty Ltd ABN 70 136 672 627 Address: 24 Gilby Road, Mount Waverley 3149

IMPORTANT NOTE: THIS IS NOT A PRODUCT RETURN OR SERVICE ADDRESS – PLEASE CONTACT TECHELP BY PHONE OR EMAIL FOR PRODUCT AND WARRANTY SUPPORT. NO LIABILITY WILL BE ACCEPTED BY VTECH FOR PRODUCTS RETURNED TO THIS ADDRESS UNDER THIS VOLUNTARY PRODUCT WARRANTY.

Phone number: 1300 369 193
Email address: tcpsupport_au@vtech.com

Statutory Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Disposal of batteries and product

The crossed-out wheelie bin symbols on products and batteries, or on their respective packaging, indicate they must not be disposed of in domestic waste as they contain substances that can be damaging to the environment and human health.

The chemical symbols Hg, Cd, or Pb, where marked, indicate that the battery contains more than the specified value of mercury (Hg), cadmium (Cd), or lead (Pb) set out in Battery Directive (2006/66/EC).

The solid bar indicates that the product was placed on the market after 13th August, 2005.

Help protect the environment by disposing of your product or batteries responsibly.

Technical Specifications