Neo 15302 Betline SST Cash Kiosk

USER SERVICE MANUAL

Document Revision: 15302-ML002 REV02 ECN 6389

Version History

ISSUE NUMBERDATEECNCOMMENTSAPPROVED
0109-05-20236360INITIAL RELEASEL.DICKSON
0218-05-20236389UPDATE TO USER MANUAL DUE TO TIMCO FCC FEEDBACK. NOTE 2 ON PAGE 6L.DICKSON

Who Should Use This Manual

This guide is intended for those responsible for the installation and use of the Kiosk. It contains information on:

Notices

For any safety-related incident that occurs related to this machine, the field personnel involved must immediately follow regular Safety Incident Reporting and contact the following department:

Neo Products Pty Ltd.
62-66 Pacific Drive
Keysborough, VIC 3173
Phone (03) 9701 1511

The System Services Representative (SSR) should check the following:

  1. Ensure that the Kiosk is plugged into a properly grounded outlet.
  2. Ensure that the ground wires are properly secured at each end and not pinched.

Neo Products believes the information provided below is accurate, but except the extent required by law, makes no commitment, affirmation, or certification with respect to any of the information. Rather, Neo Products provides all such information "AS IS", without any express or implied warranty of any kind. Neo Products reserves the right to make improvements and/or changes in the product and/or programme described in this publication without advance notice if Neo Products believes it is appropriate to do so. Changes will be incorporated in new editions of the publication and replaces all previous releases.

Neo Products may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

Any references in this information to non-Neo Products Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this product and use of those Web sites is at your own risk.

SAVE THESE INSTRUCTIONS

Chapter 1 - Safety Information

Read the following information before operating the equipment.

Definitions of Hazard Levels:

The word DANGER indicates the presence of a hazard that has the potential of causing death or serious personal injury.

The word CAUTION indicates the presence of a hazard that has the potential of causing moderate or minor personal injury.

Danger Notices

DANGER: To prevent a possible shock from touching two surfaces with different protective ground (earth), use one hand, when possible, to connect or disconnect signal cables.

DANGER: Overloading a branch circuit is potentially a fire hazard and a shock hazard under certain conditions. To avoid these hazards, ensure that your system electrical requirements do not exceed branch circuit protection requirements. Refer to the information that is provided with your device or the power rating label for electrical specifications.

DANGER: An electrical outlet that is not correctly wired could place hazardous voltage on the metal parts of the system or the devices that attach to the system. It is the responsibility of the customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock.

DANGER: When working on or around the system, observe the following precautions:

To avoid a shock hazard:

DANGER: The AC main power cord from the Kiosk is the disconnect means from AC mains.

DANGER: The AC mains power cord of the Kiosk is used as the disconnect means of the AC disconnect box. Disconnect this cord before servicing the AC disconnect box.

DANGER: Hazardous voltage present. Voltages present a shock hazard, which can cause severe injury or death.

DANGER: Heavy equipment - personal injury or equipment damage might result if mishandled. Before lifting the unit consult the manual to determine the weight of the equipment and then perform a risk assessment to determine the most appropriate method for lifting / transporting the equipment.

DANGER: Professional movers are to be used for all relocation activities. Serious injury or death may occur if systems are handled and moved incorrectly.

DANGER: Serious injury or death can occur if loaded lift tool falls over or if a heavy load falls off the lift tool. Always completely lower the lift tool load plate and properly secure the load on the lift tool before moving or using the lift tool to lift or move an object.

Caution Notices

CAUTION: Servicing of this product or unit is to be performed by trained service personnel only.

CAUTION: Energy hazard present. Shorting might result in system outage and possible physical injury. Remove any jewellery before servicing.

CAUTION: For safety when running the printer test, make sure hair is pulled back and personal articles such as ties, necklaces, or bracelets do not get caught in the moving print head.

CAUTION: Hazardous moving parts nearby.

CAUTION: Turn off or remove the fan's connection to power before attempting to service the fan. Ensure the fan has stopped moving before servicing.

CAUTION: The socket-outlet must be installed near the equipment and must be easily accessible.

CAUTION: This product is equipped with a 3-wire (two conductors and ground) power cable and plug. Use this power cable with a properly grounded electrical outlet to avoid electrical shock.

Electronic Emission & Safety Notices

Neo Products cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product.

Properly shielded and grounded cables and connectors must be used in order to meet emission limits. Neo Products is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

Unauthorized changes or modifications could void the user's authority to operate the equipment.

Federal Communications Commission Statement (FCC)

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

NOTE 1: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. In cases where the manual is provided only in a form other than paper, such as on a computer disk or over the Internet, the information required by this section may be included in the manual in that alternative form, provided the user can reasonably be expected to have the capability to access information in that form.

NOTE 2: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Cable Ferrite Requirement

All cable ferrites are required to suppress radiated EMI emissions and must not be removed.

Electrostatic Discharge (ESD)

Attention: ESD damage can occur when there is a difference in charge between the part, the product, and the service person. No damage will occur if the service person and the part being installed are at the same charge level.

ESD Damage Prevention

Anytime a service action involves physical contact with logic cards, printed circuit boards (PCBs), modules, back-panel pins, or other ESD sensitive (ESDS) parts, the service person must be connected to an ESD common ground point on the product through the ESD wrist strap and cord. The ESD ground clip can be attached to any frame ground, ground braid, green wire ground, or the round ground prong on the AC power plug. Coax or connector outside shells can also be used.

Handling Removed Cards

Logic cards removed from a product should be placed in ESD protective containers. No other object should be allowed inside the ESD container with the logic card. Attach tags or reports that must accompany the card to the outside of the container.

Chapter 2 - Product Description

2.1 Physical Specifications and Operating Environment

The Kiosk is designed to be installed in an indoor, temperature controlled environment.

2.1.1 Mechanical

Kiosk
Dimensions57" (L) x 45" (W) x 67" (H) Kiosk
Net Weight573lbs
Weight (including pallet)621lbs

2.1.2 Environmental

Temperature:

Relative Humidity:

2.1.3 Electrical

2.1.4 Communications

ItemFrequencyPower
WiFi5.825GHz0.04dB
4G LTE2.6GHz0.158dB
NFC13.56MHz0.05dB

Chapter 3 - Kiosk Exploded View

CAUTION: Servicing of this product or unit is to be performed by trained service personnel only.

The Kiosk components are identified as:

Chapter 4 - Location of Marking

CAUTION: Servicing of this product or unit is to be performed by trained service personnel only.

A Compliance Label is located on the rear view of the Kiosk.

[VIEW FROM REAR]

[Latch Swell]

Chapter 5 - Connection

CAUTION: Servicing of this product or unit is to be performed by trained service personnel only.

Power connection / Cable Access

The Kiosk is connected to power using an earthed IEC cable provided. Power and Network connection for all variants can be accessed by the following locations:

[Image showing internal view of Kiosk power connections, with parts removed for clarity]

[Image showing Kiosk + Pedestal connections]

Chapter 6 - Printer Module

Replacing the Printer Module

  1. STEP 1 Unlock and open the LCD Screen Door and Lower Door by unlocking the Lock at the Right-hand side of the Kiosk using Key T0001 with Blue Key Sleeve provided. [Image shows unlocking a panel with a key]
  2. STEP 2 Pull out the peripheral tray towards the operator. Note: BNA Enclosure removed for clarity. [Image shows a tray being pulled out]
  3. STEP 3 Remove the paper spindle & paper roll from the roller supports and un-feed from the Printer. [Image shows removal of paper spindle and roll]
  4. STEP 4 Undo the Latch Swell to disengage the green Printer tray. [Image shows a latch being undone]
  5. STEP 5 Partially slide out the Printer tray from the peripheral tray as the Printer loom will limit complete removal. The Printer loom can be accessed after partial slide—refer to next Step. [Image shows a tray partially slid out]
  6. STEP 6 Unclip the 1x Cable Tie Twist Lock located at the side of the Printer Tray as shown. [Image shows a cable tie twist lock being unclipped]
  7. STEP 7 Remove the 2x Power Connector located at the back of the Printer. Gently pull the 2x looms from the Printer Mount. The Printer Module can then be removed from the Kiosk. To re-install the replacement Printer Module, follow Steps 1 to 7 in reverse. [Image shows power connectors being removed]

Chapter 7 - MSR Module

Replacing the MSR Module

  1. STEP 1 Unlock and open the LCD Screen Door and Lower Door by unlocking the Lock at the Right-hand side of the Kiosk using the key provided. [Image shows unlocking a panel with a key]
  2. STEP 2 Pull out the peripheral tray towards the operator. Note: BNA Enclosure removed for clarity. [Image shows a tray being pulled out]
  3. STEP 3 Remove the Betslip Tray. [Image shows a tray being removed]
  4. STEP 4 Undo the Latch Swell to disengage the green MSR Module. [Image shows a latch being undone]
  5. STEP 5 Remove the MSR Module from the peripheral tray. [Image shows the MSR module being removed from the tray]
  6. STEP 6 Unplug the power connector. [Image shows a power connector being unplugged]
  7. STEP 7 Remove & retain 4x Pan Head Screws fastening the MSR Module from the MSR Tray. To re-install the replacement MSR Module, follow Steps 1 to 7 in reverse. [Image shows screws being removed]

Chapter 8 - BNA Cash Box / Module

Replacing the BNA Module

CAUTION: Servicing of this product or unit is to be performed by trained service personnel only.

  1. STEP 1 The BNA is located in the Cabinet Main Frame. Unlock and open the Door Fascia by unlocking the Lock on the LH Side using the Key A provided. [Image shows opening the door fascia]
  2. STEP 2 Unlock and open the BNA Lock Bracket by unlocking the Lock on the LH Side using the Key A provided. [Image shows unlocking a bracket]
  3. STEP 3 Grasp the handle and pull the BNA Cash Box outwards from the mount bracket. [Image shows pulling the cash box outwards]
  4. STEP 4 Before completely removing BNA Module, unplug the USB and Power Looms from the BNA Connectors inside the Kiosk. For access to the USB and Power Looms, refer to Chapter 3 Step 1 for instructions for the opening of the Kiosk LCD Door. [Image shows unplugging power and USB looms]
  5. STEP 5 Access the BNA Module, remove & retaining 2x M4x8 Pan Head Screws fastening the BNA Mount Bracket to the frame. [Image shows screws being removed from the BNA bracket]
  6. STEP 6 Lift & pull the rear of the BNA Module out of the BNA enclosure. To re-install the replacement BNA Module, follow Steps 1 to 5 in reverse. NOTE: Feed the BNA Module back into the BNA enclosure ensuring the loom and connectors to not interfere with fitment. Guide the loom & connectors to the RH side of the Cabinet Main Frame. [Image shows the BNA module being lifted and pulled out]

Chapter 9 - Puloon Cash Dispenser

Accessing Puloon Cash Dispenser for maintenance

CAUTION: Servicing of this product or unit is to be performed by trained service personnel only.

  1. STEP 1 The Puloon Cash Dispenser is located in the Cabinet Main Frame. Unlock and open the Door Fascia by unlocking the Lock on the LH Side using the Key A provided. [Image shows opening the door fascia]
  2. STEP 2 Unlock and open the Dispenser Internal Lock Door by unlocking the Lock on the RH Side using the Key A provided. [Image shows unlocking an internal door]
  3. STEP 3 Push the blue lever inwards to release the Puloon Cash Dispenser from the Slide. [Image shows a blue lever being pushed]
  4. STEP 4 Grab the lower bar on the Puloon Cash Dispenser to assist pulling the unit along the slide rails in an outwards direction. [Image shows pulling the dispenser unit]
  5. STEP 5 Pull the Puloon Cash Dispenser outwards until full stop position. The Slide Rail safety latch will "click" into place eliminating Puloon Cash Dispenser moving along the slides. [Image shows the dispenser pulled out to its stop position]
  6. STEP 6 Refer to the Puloon Note Dispenser UCDM-3400F documentation for instructions. [Image shows the cover of the Puloon Note Dispenser Service Manual]
  7. STEP 7 Push the Slide Rail safety lock inwards to release the Puloon Cash Dispenser. Follow Steps 1 to 5 in reverse to return the unit to the home position. [Image shows the slide rail safety lock being pushed]

Chapter 10 - Puloon Cash Dispenser

Removing Puloon Cash Dispenser Trays

CAUTION: Servicing of this product or unit is to be performed by trained service personnel only.

  1. STEP 1 The Puloon Cash Dispenser is located in the Cabinet Main Frame. Unlock and open the Door Fascia by unlocking the Lock on the LH Side using the Key A provided. [Image shows opening the door fascia]
  2. STEP 2 Unlock and open the Dispenser Internal Lock Door by unlocking the Lock on the RH Side using the Key A provided. [Image shows unlocking an internal door]
  3. STEP 3 The Puloon Cash Dispenser has 4x Cash Trays. They can be removed individually by pressing the green button & pulling the handle. [Image shows cash trays being removed]
  4. STEP 4 Unlock and open the Puloon Cash Dispenser Cash Tray by unlocking the Lock using the Key Dae Ro / 02 provided. [Image shows a tray lock being unlocked]

Chapter 11 - BNA Bill Validation Module

Removing the BNA Bill Validation

CAUTION: Servicing of this product or unit is to be performed by trained service personnel only.

  1. STEP 1 To remove the BNA cash box, open the BNA Module door by unlocking the Lock using the key provided (BNA Enclosure shown). [Image shows opening the BNA module door]
  2. STEP 2 Hold the Bill Validation Module and gently push the steel rod in an upwards direction to disengage & remove from the BNA Bracket. Guide the small tabs on the Module past the slots on the BNA Bracket. To re-install the replacement BNA Bill Validation, follow Steps 1 to 2 in reverse. [Image shows pushing a steel rod upwards]
  3. STEP 3 Guide the small tabs on the Module past the slots on the BNA Bracket. To re-install the replacement BNA Bill Validation, follow Steps 1 to 2 in reverse. [Image shows guiding tabs past slots]

Chapter 12 - Power Supply

Replacing the Power Supply

CAUTION: Servicing of this product or unit is to be performed by trained service personnel only.

  1. STEP 1 To remove the Power Supply, unlock and open the LCD Screen Door and Lower Door by unlocking the Lock at the Right-hand side of the Kiosk using the key provided. [Image shows unlocking a panel with a key]
  2. STEP 2 Pull out the Printer / MSR Module peripheral tray until it reaches stop. Note: BNA Enclosure removed for clarity. [Image shows a tray being pulled out]
  3. STEP 3 Remove Betslip Tray. [Image shows a tray being removed]
  4. STEP 4 Remove the 2x Power Connector located at the back of the Printer Tray. Unclip the 3x Cable Tie Twist Locks located on the side of the Printer Tray as shown. Use Side Cutter Pliers to remove the cable ties from the wiring loom back to the USB port (if required). Remove the 2x Power Connector located at the back of the Printer. Gently pull the 2x looms from the Printer Mount. The Printer Module can then be removed from the Kiosk. [Image shows power connectors and cable ties being removed]
  5. STEP 5 Unplug the power connector from the MSR. [Image shows a power connector being unplugged]
  6. STEP 6 To completely remove the peripheral tray, the safety tabs on the drawer slide needs to be released. With two (2) hands, lift up the LH Side safety tab & push down the RH Side safety tab. [Images show LH Side Draw Slide and RH Side Draw Slide tabs being manipulated]
  7. STEP 7 Remove the 1x Power Connector located on the LH Side of the Power Supply unit. [Image shows a power connector being removed from the power supply unit]
  8. STEP 8 Completely remove the peripheral tray and store. [Image shows the peripheral tray being removed]
  9. STEP 9 Disconnect the 4x plugs from the Power Supply. Remove & retain 4x nuts fastening the Power Supply to the Base. To re-install the replacement Power Supply, follow Steps 1 to 9 in reverse. [Image shows plugs being disconnected and nuts being removed]

Chapter 13 - Proximity Sensor

Replacing the Proximity Sensor

CAUTION: Servicing of this product or unit is to be performed by trained service personnel only.

  1. STEP 1 To remove the Proximity Sensor, unlock and open the LCD Screen Door and Lower Door by unlocking the Lock at the Right-hand side of the Kiosk using the key provided. [Image shows unlocking a panel with a key]
  2. STEP 2 Remove & retain 4x Pan Head Screws fastening the Printer Fascia from the rear of the Lower Door. [Image shows screws being removed]
  3. STEP 3 Remove the Proximity Sensor plug from the Printer Fascia. Remove & replace Proximity Sensor. The Proximity Sensor is glued into the Fascia replacement. To re-install the replacement Proximity Sensor, follow Steps 1 to 3 in reverse. [Image shows a sensor plug being removed]

Chapter 14 - NFC Reader

Replacing the NFC Reader

CAUTION: Servicing of this product or unit is to be performed by trained service personnel only.

  1. STEP 1 To remove the NFC Reader, unlock and open the LCD Screen Door and Lower Door by unlocking the Lock at the Right-hand side of the Kiosk using the key provided. [Image shows unlocking a panel with a key]
  2. STEP 2 Remove & retain 4x Pan Head Screws fastening the NFC Reader Fascia from the rear of the Lower Door. [Image shows screws being removed]
  3. STEP 3 Remove NFC Reader from the rear of the Printer Fascia. [Image shows the NFC reader being removed]
  4. STEP 4 Use Side Cutter Pliers to remove the cable ties from the wiring loom back to the USB Port. Undo the Cable Tie Twist Locks (where applicable). To re-install the replacement NFC Reader, follow Steps 1 to 4 in reverse. [Image shows cable ties and twist locks being removed]

Chapter 15 - LCD Screen

Replacing the LCD Screen

CAUTION: Servicing of this product or unit is to be performed by trained service personnel only.

  1. STEP 1 To remove the LCD Screen, unlock and open the LCD Screen Door by unlocking the Lock at the Right-hand side of the Kiosk using the key provided. [Image shows unlocking a panel with a key]
  2. STEP 2 On the inside of the Kiosk, disconnect the monitor power lead connector located on the Left-hand side. [Image shows a monitor power connector being disconnected]
  3. STEP 3 Disconnect the HDMI from the NUC PC. [Image shows an HDMI cable being disconnected]
  4. STEP 4 Disconnect the blue USB plug from the NUC PC. (located behind the front USB plug). [Image shows a USB cable being disconnected]
  5. STEP 5 Use Side Cutter Pliers to remove the cable ties from the wiring loom back to the USB Port. Undo the Cable Tie Twist Locks (where applicable). [Image shows cable ties and twist locks being removed]
  6. STEP 6 Disconnect the Gas Strut from behind the rear of the LCD Screen. Use a small flat screwdriver to unclip the securing tab on the Gas Strut. [Image shows a gas strut tab being unclipped]
  7. STEP 7 Lift the LCD Screen from the 2x Hinge Pins. To re-install the replacement LCD Screen, follow Steps 1 to 7 in reverse. [Image shows the LCD screen being lifted from hinge pins]

Chapter 16 - BNA LED Bezel

LED not illuminating—Troubleshooting

CAUTION: Servicing of this product or unit is to be performed by trained service personnel only.

The LED lights on the BNA Bezel may not function properly. To troubleshoot the issue, complete the following Steps.

  1. STEP 1 To remove the BNA Bill Validation, follow Chapter 11 for details. [Reference to another chapter]
  2. STEP 2 Pry the LED Bezel on the BNA head using a Flat Screwdriver to disassemble it. Repeat the step on the other side of the BNA head. [Image shows prying the LED bezel with a screwdriver]
  3. STEP 3 Once disassembled separate the LED Bezel from the BNA Head. [Image shows the LED bezel separated from the BNA head]
  4. STEP 4 Using a Flat Screwdriver (or similar), push the LED Bezel Molex connector further into the BNA Head in direction shown. [Image shows a connector being pushed into place]
  5. STEP 5 Check that the BNA Bezel Molex connector is below the plastic. The connector should make a small click sound at its maximum depth. [Image shows checking the connector seating]
  6. STEP 6 Reassemble the BNA Bezel onto the BNA Head. [Image shows the BNA bezel being reassembled]
  7. STEP 7 Lift the LCD Screen from the 2x Hinge Pins. Once completed, validate the LED Bezel lights referencing the Steps in the "Gold Standard SST" document. [Image shows lifting the LCD screen, likely a remnant from previous chapter's image description, but transcribed as per source]
Models: 2A3TL-15302 Betline SST Cash Kiosk, 2A3TL-15302, Betline SST Cash Kiosk, SST Cash Kiosk, Cash Kiosk, Kiosk

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