Reyee Mesh Routers: Frequently Asked Questions

How to find us

The official website of Reyee: https://www.ireyee.com/support
The customer support of Reyee: techsupport@ireyee.com

1 Before use

1.1 Does Reyee Router compatible with the internet service providers in my area?

Reyee Router works with almost all internet service providers such as AT&T, Verizon, Xfinity, Spectrum, RCN, Cox, CenturyLink, Frontier, Viasat, and more. A modem is required for most internet service providers.

1.2 Does Reyee Router work on all devices?

Reyee router works on Apple devices, i.e. iPhone, and other smart home devices like security cameras, doorbells, etc.

1.3 Does Reyee Router compatible with fiber optic?

No, it doesn't. A modem is required to use the Reyee router.

1.4 Does Reyee Router interfere with other people's Wi-Fi signals?

Routers can interfere with each other if they are on the same (or close) channels. Reyee Router can automatically choose the best Wi-Fi channel for the least interference.

1.5 Can Reyee Router be set as a basic access point to extend coverage?

Yes, you can set it up to work in Access Point mode. Just tap "Connect to the Other Vendor's Router" in Reyee App.

1.6 Can Reyee Router be set up on a PC/ mobile App, without using the WAN port cable?

You can configure it through the internal web page (192.168.110.1) on a PC. The web management page is a built-in internal web server, requiring no internet access but a physical connection between the Reyee router and the Modem. You can also set it up via the Reyee App on mobile.

1.7 What is the default SSID and password of Reyee router?

For most models, the default SSID and login address can be found on the bottom label of the router. During the first login, you can configure the router directly without a username and password. Please note that the password for the web interface, app, and Wi-Fi SSID are set separately.

2 Setting

2.1 Does it have parental controls?

Yes, you can use the parental control function in Reyee App to limit your children's surfing time.

2.2 Can Reyee Router separate the two Wi-Fi bands 2.4 and 5G to broadcast different names?

SSIDs can be named the same or different. You can set this in Reyee App by navigating to "Wi-Fi Settings" >> "Smart Connect". The Smart Connect feature allows 2.4G and 5G to use the same SSID/password, with the router automatically selecting the better band for clients. You can configure separate names for the 2.4G and 5G bands, with options for wide coverage (low speed) and high speed (limited coverage).

2.3 Can Reyee Router turn down the power levels?

To optimize transmit power, go to Reyee App (or visit "192.168.110.1" on a PC) and navigate to the "Setting" >> "Power" page. Here you can adjust the power levels for both 2.4G and 5G channels.

2.4 Does Reyee Router come with the option of guest Wi-Fi?

Yes. Guest Wi-Fi can enable isolation automatically, which differs from the ordinary SSID.

2.5 How many SSIDs can be supported by Reyee Router?

Up to 6 SSIDs are supported by default.

2.6 What is the Reyee Router default SSID?

The default SSID is `@Reyee-Sxxxx`.

2.7 What is the Reyee Router default password?

No password is required for the first login.

2.8 My Reyee router doesn't work with the existing network, why?

Please check your Wi-Fi password. Currently, it allows special characters: <=>[]!@#$*(). If you still have questions, please contact techsupport@ireyee.com.

2.9 When I have them set to Auto, does the Reyee Router change the 2.4Ghz and 5Ghz channels during use if it finds a different channel with a better signal?

Yes, your Reyee router will automatically switch channels to the better one.

3 Mesh/Repeater model

3.1 Can I mesh one R6 router with other Reyee Wi-Fi 6 routers together, or do they need to be the same model?

"Reyee Mesh" supports mesh networks, including all models of Reyee routers. To expand your high-speed network, press the Mesh button to automatically search for new routers and perform automatic pairing, or log in to the router management page to select a new router for pairing. After mesh pairing, the secondary router synchronizes the Wi-Fi settings (SSID and password) of the primary router, and the original Wi-Fi SSID will disappear. Up to 5 routers (1 primary + 4 secondary) are supported. You can also choose "repeater mode" on Reyee configure Web or App to bridge other brands' devices to your home network.

3.2 Can I use Reyee Router as an AP or a repeater? I already have a router but I want to extend coverage.

Yes, it can be used as an access point or repeater without modifying your current configuration.

3.3 Can I attach a Wi-Fi extender with Reyee Router? Do I have to Mesh with another router?

You can mesh one Reyee router with other Reyee devices. To connect with other brands' devices, you need to choose "repeater mode" on the Web or App.

3.4 Can I connect Reyee Router to a Wi-Fi range extender?

This router is not compatible with other brands' extenders. It is recommended to mesh it with other Reyee routers or bridge it with other routers through wireless repeater mode.

4 Others

4.1 Does Reyee Router support a backhaul connection?

Yes, it supports both wireless and wired backhaul connections.

4.2 Can Reyee Router set up a VPN, Firewall, etc?

It supports PPTP and VPN.

4.3 Does the placement of the router affect the WiFi signal?

Please position the router in an open area where it will not be impeded. Barriers like walls or wood can attenuate the signal. Adjust placement appropriately or add a router to execute MESH networking. Remember that any Reyee product (router or mesh set) can be mixed and matched.

4.4 Advice on router maintenance for long-term use.

Clean the router's surface dust on a regular basis. Ensure the power adapter and socket are in excellent working order. Set the router to reboot occasionally if necessary.

4.5 Does Reyee Router support multicast?

Yes.

4.6 Does Reyee Router come with a setup manual?