Rheem HPWH Condensate Sensor Replacement
Technical Service Bulletin
Phone: 1-800-432-8373
Bulletin Number: TB-1334
Date: 2/18/2020
Replacement Procedure
- Turn off the power to the heater.
- Remove the 4 screws around the edge of the top lid.
- Remove the 4 screws on top of the lid (2 screws on each side of the filter).
- Remove the filter from the top center portion of the heater.
- Lift lid and turn to the side.
- Remove the control panel from the front of the heater and disconnect the sensor from behind the screen (the sensor will be the 2 grey wires in the center plug).
- Locate condensate sensor in the black pan in the top of the heater. The sensor is white with a black stripe.
- String the sensor through the hole to the right back towards the control board.
- To reinstall, reverse above steps.
Visual Aids and Descriptions
Image 1: A view of the top section of a Rheem Heat Pump Water Heater. A large yellow arrow points upwards towards the "TOP LID".
Image 2: A view of the top section of the water heater, showing the filter area. A large yellow arrow points to the "FILTER" located in the top center.
Image 3: A close-up view of the water heater's internal components, specifically the control board. A yellow arrow points to the "SENSOR PLUG" which needs to be unplugged. Text visible: "BEFORE SERVICING TURN OFF POWER".
Image 4: A close-up view of the condensate pan at the top of the heater. A yellow arrow points to the "CONDENSATE SENSOR" which is white with a black stripe, situated in the black pan.
Image 5: Another close-up view of the condensate pan area. A yellow arrow indicates a "HOLE TO RUN SENSOR THROUGH" towards the back, connecting to the control board.
