Ezlo Protect Dealer Quick Start Guide
This guide provides essential information for dealers and installers to set up and manage Ezlo Protect systems.
Index
- Branding
- Contact Info
- Installers
- Customer Management
- Create a New Customer
- Installation
- Installer App Flow
- Add controllers
- Scan Barcode
- Wired setup
- Wireless setup
- Pair devices
- Verify the installation
- Configure Security Modes
- CMS
- Enable Test Mode
- Finalize the Installation
- Log out of the installation
- Access existing controllers
1. Branding
Login to your partner account at https://security.mios.com/.
Click the [Settings icon] > ‘Customization' > ‘Branding’ menu options.
Click ‘Upload Logo’ to replace the ‘Ezlo innovation’ logo with your partner logo.
A screenshot shows the Ezlo partner portal interface with 'Customization' and 'Branding' highlighted in the left navigation menu. The main area displays options to upload a logo and select font colors from swatches.
Change your font color by selecting one of the color swatches. Click ‘Save’ to apply your changes.
2. Contact Info
Click the [Settings icon] > ‘Contact Info’ menu options to specify your company's support phone, email, and website details.
A screenshot shows the 'Contact Info' screen in the Ezlo partner portal, with fields for 'Support Phone Number', 'Support Website', and 'Support Email'.
3. Installers
Installer accounts are for your technicians who set up the automation systems for your customers (residents). An ‘Installer’ is a type of user that you must create in the partner portal.
Login to the partner portal https://security.mios.com/ with your partner username and password.
Click the [Users icon] > ‘Create User’ menu options.
A screenshot shows the 'Manage Users' screen in the Ezlo partner portal, with a button to '+ Create user'.
Complete the user details form, making sure to select ‘Installer’ in the ‘Role’ field.
A screenshot shows the 'Create User' form with fields for User Name, First Name, Last Name, Email, Role (with 'Installer' selected), and Permissions.
Click ‘Create’ to add the installer user.
An account verification email will be sent to the new installer containing their username and password.
4. Customer Management
Create a New Customer
Login to your partner account at https://security.mios.com/.
Click the [Customer icon] > ‘New Account’ > ‘Create Customer’ menu options.
A screenshot shows the Ezlo partner portal with the 'Customer' menu expanded, highlighting 'New Account' and a button labeled '+ Create Customer' in the main panel.
Alternatively, click the [Dashboard icon] > ‘Create Customer’ button.
A screenshot shows the Ezlo partner portal's 'Dashboard' view with a '+ Create Customer' button.
There are four stages to customer creation:
- Basic account details
- Select Package (choose the type of customer)
- Configure CMS (if the customer has the Professional Monitoring service)
- Additional details and finalization
A visual progress bar shows four steps: 'Customer Info', 'Select Package', 'Configure CMS', 'Complete Account Creation'.
Enter your new customer's contact and address details in the first page. The ‘Installation Address’ is the address at which the controller is located.
A screenshot shows the 'Create account' form, focusing on the 'Customer Info' step, with fields for First Name, Last Name, Company Name, User Name, Email, Dealer Customer ID, and Installation Address.
5. Installation
Installer App Flow
Log into the Ezlo Installer app with the credentials sent to the installer's email.
After logging in, click ‘Begin new installation’ to view and begin work on pending customer installations. This screen also lets you view and inspect previously completed installations.
Navigate to ‘Begin new installation’ to view pending customer installations assigned to the installer account.
A series of screenshots illustrate the app flow: 'Access Installations' screen with a search bar and a list of customers, followed by a 'Select Your Installation' confirmation screen, and then a 'Choose Your Controller' screen.
Add controllers
Open the Ezlo Installer app on iOS or Android.
Technicians should log in with their installer-user credentials.
Tap on ‘Begin new installation’.
Then tap on the arrow [arrow icon] next to the name of the resident for whom you want to perform the installation.
A screenshot shows the 'Access Installations' screen with a search bar and a list of potential customers. An arrow points to a customer's name.
On the next screen, confirm you selected the correct customer, then click ‘Proceed with installation’.
A screenshot shows a 'CUSTOMER INFORMATION' screen confirming the selected customer, with a 'Proceed with Installation' button.
Next, tap ‘+ Add a new controller’ to add a new hub to the resident account.
A screenshot shows the 'Choose Your Controller' screen with a '+ Add a new controller' button.
Scan Barcode
Before you scan the barcode, make sure the controller is:
- Connected to the power supply.
- Connected to the network via LAN cable.
- The controller LED light is blue.
Use your phone/tablet camera to scan the barcode on the back of the hub.
If the scan doesn't work, tap the ‘Add Manually’ button to directly enter the serial number and MAC address. Hit ‘Add Controller’ once you have done this.
Screenshots show the process: scanning a barcode on the controller, and a manual entry screen for serial number and MAC address.
A screenshot shows a controller with labels pointing to the 'SERIAL NUMBER' and 'MAC ADDRESS'.
Wired setup
Before proceeding, make sure the controller is:
- Connected to the power supply.
- Connected to the network via LAN cable.
- The controller LED light is blue.
- Your mobile device is connected to the same network as your controller.
Tap on ‘Connect’ to add the controller after you have confirmed the above.
A diagram shows connecting the AC Power Adapter to an Ezlo Plus controller.
If this step fails, you can retry, or instead tap ‘Scan Barcode’ to scan the code on the back of the controller.
A screenshot shows options to 'Retry' or 'Scan Barcode' after a failed wired connection attempt.
Wireless setup
Make sure your controller is connected to the power supply.
Open the native Wi-Fi settings on your mobile device.
Connect to the controller Wi-Fi network. The name of the network is the same as your controller serial number. For example, ‘wifi_92002819’.
A screenshot shows a mobile device's Wi-Fi settings, prompting to select a network named 'wifi_XXXXXXX'.
Use the password printed on the bottom of the E550 controller.
Return to the Ezlo app after the device is connected to Wi-Fi.
Enter the password printed on the bottom of the controller when prompted.
A screenshot shows a prompt to 'Enter Password' for the Wi-Fi network.
Return to the Ezlo app once your mobile device is connected to your controller's Wi-Fi.
Select the network to which you want to connect, enter the password, then tap on ‘Connect’.
You will see the following confirmation screen after a successful connection.
A screenshot shows a 'Congratulations' message with an image of an Ezlo Secure controller, displaying its S/N and MAC address, with a 'Start' button.
Pair devices
Connect to the controller you added in the ‘Add Controllers’ step.
If you are still in the new controller wizard, simply tap the ‘Start’ button on the confirmation screen.
A screenshot shows the 'Congratulations' screen with the 'Start' button.
A subsequent screenshot shows the 'Choose Your Controller' screen with a 'Connect' button for a specific controller (92002819).
This opens the device wizard screen, which lets you pair various types of devices with your controller.
Select a device category, choose the device you want to add, then follow the pairing instructions in the wizard.
A screenshot shows the 'Device Wizard' with a list of device categories: Z-Wave Smart Start, Alarms, Appliances, Cameras, Dimmers and Lights, Door Locks, Doorbells, Energy, Garage Doors, Generic Z-Wave device.
For example, select ‘Cameras’ in ‘Step 1’ then ‘VistaCam 1103’ to start pairing that device model.
Screenshots illustrate selecting 'Cameras' and then a specific camera model, showing options for Wi-Fi or Wired Setup.
Verify the installation
The ‘Check System’ option lets you confirm that all devices and controllers are functioning correctly in your installation.
Tap [Security icon] > ‘Check System’.
A screenshot shows the 'Security Settings' menu with 'Check System' highlighted.
Correctly added devices have a purple ‘OK’ next to them. Incorrectly paired devices have a red ‘Failed’ next to them.
A screenshot shows the 'Check Out' screen listing various sensors and devices with their status ('Ok' or 'Failed').
Configure Security Modes
‘Configure Security Modes’ lets you view and configure how security-related devices should behave in specific house modes.
While connected to the customer's controller, go to ‘Security’ > ‘Configure Security Modes’.
A screenshot shows the 'Security Settings' menu with 'Configure Security Modes' highlighted.
You can select any mode with a single touch of the buttons in the center of the screen:
A visual shows three mode buttons: ‘Disarmed At Home’, ‘Arm (Stay) Night’, ‘Armed Away’.
- Disarmed - Disarms all sensors on the controller.
- Armed (Stay) - Arms all sensors except motion sensors. Typically used when the resident is at home. Does not disable important sensors such as smoke, flood, CO, and glass-break sensors.
- Armed - Arms all available sensors. Use this mode when leaving the house and the house is vacant.
The settings underneath the mode selection buttons let you configure the behavior of armed sensors.
A list shows configurable settings: Sensors, 'What to do if an armed sensor trips?', 'Who should be notified?', 'Entry Delay', 'Exit Delay'.
CMS
CMS (Central Monitoring System) refers to the Rapid-Response team that will call emergency services on behalf of the customer if there is a security breach. You can activate this option from the ‘Settings’ tab as follows:
Tap on ‘Security’ > ‘Configure Central Monitoring’.
A screenshot shows the 'Security Settings' menu with 'Configure Central Monitoring' highlighted.
Complete the required customer information on the form then tap on ‘Proceed’.
A screenshot shows a 'Verify Information' form with fields for First Name, Last Name, Monitored Location, Zip Code, Cross Street, and Special Dispatch Instructions.
Next, choose the emergency contacts who the CMS Team will reach out to if the alarm is triggered.
Remember, these contacts must know the PIN Code you set up for them. The CMS Team will request verbal confirmation of the code before they will proceed.
Tap on ‘Activate Monitoring’ once you have added all required contacts.
A screenshot shows the 'Emergency Contacts' screen with fields for contacts and PIN codes, and an 'Activate Monitoring' button.
Enable Test Mode
Enabling Test Mode gives you a chance to test your system without triggering false alarms. To place the account in Test Mode, you will need to access the ‘Security’ tab, press on ‘Test Mode’ > ‘Activate Test Mode’ > Select the test duration > Review the Test Mode settings and ‘Submit’.
Screenshots show the process of activating Test Mode, selecting a duration (e.g., Live Test 30 days), and reviewing settings. Another screenshot shows the 'Test mode' confirmation with a 'Disable test mode' button.
Disabling the Test Mode will place your account on live and you will have the professional monitoring dispatch service available.
Screenshots show the 'Test Mode has ended!' confirmation.
Finalize the Installation
Tap on the ‘Complete Installation’ button in the ‘Security’ area to finalize the installation.
You will see a confirmation message if the installation is successful.
A screenshot shows 'Installation Successfully Completed!' with a 'Got it' button.
Log out of the installation
Go to ‘Security’ > ‘Log Out Customer’.
A screenshot shows the 'Security Settings' menu with 'Log Out Customer' highlighted.
Access existing controllers
You can access controllers you have already added by selecting ‘Access Existing Installation’ > choose controller > ‘Proceed with installation’ > ‘Connect’.
* Existing (completed) installations are accessible only when the resident has granted access from their mobile app.
A diagram illustrates the process with numbered steps: 1. 'Access Installations' screen with 'Begin new installation' and 'Access existing installation' buttons. 2. 'SELECT HUB' screen with a search bar. 3. 'CUSTOMER INFORMATION' screen confirming the customer. 4. 'Choose Your Controller' screen with a 'Connect' button.
