Ezlo Protect Dealer Quick Start Guide
A comprehensive guide for dealers and installers to set up, configure, and manage Ezlo Protect smart home security systems.
1. Branding
Log in to your partner account at https://security.mios.com/.
Navigate to Settings ⚙️ > Customization > Branding.
Click 'Upload Logo' to replace the default 'Ezlo innovation' logo with your partner's logo.
You can also change your font color by selecting from the provided color swatches and clicking 'Save'.
2. Contact Info
Specify your company's support phone number, email, and website details by navigating to Settings ⚙️ > Contact Info.
3. Installers
Installer accounts are for technicians setting up automation systems for customers. Create these user types in the partner portal.
Log in to the partner portal at https://security.mios.com/ with your credentials.
Go to Users ? > Create User.
Complete the user details form, ensuring the 'Role' is set to 'Installer'.
Click 'Create' to add the installer user. An account verification email with login details will be sent.
4. Customer Management
Create a New Customer
Log in to your partner account at https://security.mios.com/.
Navigate to Customer > New Account > Create Customer.
Alternatively, go to Dashboard > Create Customer.
Customer creation involves four stages: Basic account details, Package selection, CMS configuration (if applicable), and Additional details/finalization.
Enter the customer's contact and address details. The 'Installation Address' is where the controller will be located.
Select the responsible Installer from the 'Select installer' menu.
Provide 'Emergency Contact Information' and a PIN Code for verification by the Monitoring Team.
Choose between the EZ Smart Home ($3 monthly per account) or EZ Smart Security ($6.50 monthly per account) packages.
After creating the account, a welcome email with login credentials will be sent to the user.
5. Installation
Installer App Flow
Log in to the Ezlo Installer app using the provided credentials.
Click 'Begin new installation' to view and start pending customer installations. This screen also allows viewing previously completed installations.
Select the customer and click 'Proceed with installation' to begin setup.
Add controllers
Open the Ezlo Installer app on iOS or Android.
Log in with your installer credentials.
Tap 'Begin new installation'.
Tap the arrow next to the resident's name to perform the installation.
Confirm the selected customer and click 'Proceed with installation'.
Tap '+ Add a new controller' to add a hub to the resident account.
Choose the controller type: Ezlo Secure or Ezlo Plus.
Select the setup method: Scan Barcode, Wired Setup, or Wireless Setup.
Scan Barcode Method
Ensure the controller is connected to power, the network via LAN cable, and the LED light is blue.
Use your phone/tablet camera to scan the barcode on the back of the hub.
If scanning fails, tap 'Add Manually' to enter the serial and MAC addresses. The serial and MAC addresses are located on the bottom of the controller.
Wired Setup Method
Ensure the controller is connected to power, the network via LAN cable, the LED is blue, and your mobile device is on the same network.
Tap 'Connect' to add the controller.
If this fails, retry or tap 'Scan Barcode'.
Wireless Setup Method
Ensure the controller is connected to power.
Open your mobile device's Wi-Fi settings.
Connect to the controller's Wi-Fi network (e.g., 'wifi_92002819').
Enter the password printed on the bottom of the controller when prompted.
Return to the Ezlo app and connect to the controller's Wi-Fi network.
A confirmation screen will appear upon successful connection.
Pair devices
Connect to the controller added in the 'Add Controllers' step.
In the controller wizard, tap 'Start' on the confirmation screen.
The device wizard screen allows pairing various device types. Select a category (e.g., Cameras) and then the specific model (e.g., VistaCam 1103).
Follow the on-screen pairing instructions for Wi-Fi or LAN connection.
Verify the installation
Use the 'Check System' option to confirm all devices and controllers are functioning correctly.
Navigate to Security ? > Check System.
Devices show 'OK' (purple) for successful pairing or 'Failed' (red) for errors.
Configure Security Modes
Configure how security devices behave in different house modes (e.g., Disarmed, Armed (Stay), Armed Away).
Navigate to Security ? > Configure Security Modes.
Select a mode with a single touch. Settings allow configuration of sensor behavior.
CMS (Central Monitoring System)
CMS connects customers to a Rapid-Response team for security breaches.
Activate this via Security ? > Configure Central Monitoring.
Complete the required customer information and tap 'Proceed'.
Select emergency contacts who know the PIN Code for verification.
Tap 'Activate Monitoring' after adding contacts.
Enable Test Mode
Test the system without triggering false alarms.
Access via Security ? > Test Mode > Activate Test Mode.
Select test duration, review settings, and 'Submit'.
Disabling Test Mode makes the account live and professional monitoring dispatch service available.
Finalize the Installation
Tap the 'Complete Installation' button in the 'Security' area to finalize the installation.
A confirmation message indicates a successful installation.
Log out of the installation
Navigate to Security ? > Log Out Customer.
Access existing controllers
Access previously added controllers by selecting 'Access Existing Installation' > choose controller > 'Proceed with installation' > 'Connect'.
Existing installations are accessible only when the resident has granted access via their mobile app.
