Fitbit Ace 3 User Manual

Getting Started

Welcome to the Fitbit Ace 3, the next-generation activity and sleep tracker designed to make it easy and fun for kids ages 6 and up to be active and build healthy habits for the whole family. Please review our complete safety information at fitbit.com/safety. The Ace 3 is not intended to provide medical or scientific data.

What's in the Box

Your Ace 3 box contains:

• Tracker

• Charging Cable

Setting Up Ace 3

Learn how to set up your Ace 3. Sign in or create your own Fitbit account, then create a family and child account. When setting up an account, you'll be asked to enter information like your child's height to help calculate their activity. To use certain features and view all data collected by Ace 3, open the kids' view in the Fitbit app.

Charging Your Tracker

A fully charged Ace 3 has a battery life of up to 8 days. Battery life varies with use and other factors; animated clock faces use more battery. To charge your Ace 3:

1. Plug the charging cable into a USB port on your computer, a UL-certified USB wall charger, or other low-power charging devices.
2. Align the pins on the other end of the charging cable with the gold contacts on the back of the Ace 3. Press the Ace 3 gently into the charger until it snaps into place.

To detach the Ace 3 from the charging cable:

1. Hold the Ace 3 and push your thumbnail between the charger and the back of the tracker at one of the corners.
2. Gently press down into the charger until it separates from the tracker.

Charging fully takes about 1-2 hours. While the tracker is charging, you can press the button to check the battery level. A fully charged tracker shows a lit battery icon with a smiley face.

Setting Up with Your Phone or Tablet

Set up your Ace 3 with the Fitbit app. The Fitbit app is compatible with most popular phones and tablets. See fitbit.com/devices to check if your phone or tablet is compatible.

I Need to Create a Fitbit Account

1. Download and install the Fitbit app on your child's device from one of the following locations:
   • iPhone and iPad - Apple App Store
   • Android phones - Google Play Store
2. With the tracker near you, open the Fitbit app.
3. Tap Join Fitbit.
4. If prompted, find your device in the list and tap it.
5. Tap Continue.
6. Tap Create Account, and follow the on-screen instructions to create your Fitbit account.
7. Tap the link in the email you received to verify your email address.
8. Return to the Fitbit app, and tap Next.
9. Tap Create Family Account.
10. Follow the on-screen instructions to review the privacy notices.
11. Enter your child's information for their account, and tap Next.
12. On the Select Mobile Device screen, tap Pair With This Device.
13. Confirm that you want to connect the tracker to this device. The kids' view appears.
14. Tap Set Up at the top.
15. Continue following the on-screen instructions to set up your child's tracker.

I Already Have a Fitbit Account

1. With the tracker near you, open the Fitbit app, and sign in to your account.
2. On the Today tab, tap your profile picture.
3. Tap Create Family Account > Create Family. Note that you may be prompted to verify your email address.
4. Tap + Create Child Account.
5. When prompted, enter your Fitbit password.
6. Follow the on-screen instructions to review the privacy notices.
7. Enter your child's information for their account, and tap Next.
8. On the Select Mobile Device screen, tap Pair With This Device.
9. Confirm that you want to connect the tracker to this device. The kids' view appears.
10. Tap Set Up at the top.
11. Continue following the on-screen instructions to set up your child's tracker.

For more information, see help.fitbit.com.

Viewing Your Data in the Fitbit App

Open the Fitbit app on your phone or tablet to view your activity and personal data, participate in challenges, and more. Each time you open the Fitbit app in the kids' view, Ace 3 syncs automatically if it's nearby. You can also use the Sync Now option in the app anytime. For more information, see help.fitbit.com.

Wearing Ace 3

Wear your Ace 3 on your wrist. If you purchased an accessory band, see the "Changing Bands" instructions on page 11.

Placement

Wear your Ace 3 one finger-width above your wrist bone.

Handedness

For higher accuracy, you must specify whether you'll wear your Ace 3 on your dominant or non-dominant hand. Your dominant hand is the hand you use for writing and eating. To start, the Wrist Placement setting is set to non-dominant. If you wear your Ace 3 on your dominant hand, change the Wrist Placement setting in the Fitbit app: From the Today tab in the Fitbit app, tap your profile picture > Ace 3 tile > Wrist Placement > Dominant.

Tips for Wearing and Care

• Clean your band and wrist regularly with a soap-free cleanser.
• If your tracker gets wet after an activity, remove it and dry it thoroughly.
• Take off your tracker occasionally.

Changing Bands

Your Ace 3 comes with a child-sized band attached. This band can be swapped with accessory bands, sold separately at fitbit.com. For band sizing, see "Band Size" on page 28. Note that for larger sizes or different styles, the Ace 3 is compatible with classic accessory bands from the Inspire 2.

Removing a Band

1. Hold the tracker with the screen facing you.
2. Gently push the top of the tracker through the opening in the back of the band.

Attaching a New Band

1. Hold the tracker with the back facing you. Make sure the time is not upside down.
2. Hold the band with the opening in the back facing you and the band's buckle at the top.
3. Place the top of the tracker into the flexible opening of the band and gently push the bottom of the tracker into place. The Ace 3 is secure when all edges of the band are flush with the tracker.

Basics

Learn how to navigate, check your battery level, and care for your tracker.

Navigating Ace 3

The Ace 3 has a PMOLED touchscreen display and 2 buttons. Navigate your Ace 3 by tapping the screen, swiping up and down, or pressing the buttons. To save battery, the tracker's screen turns off when not in use.

Basic Navigation

The home screen is the clock.

• Swipe down to browse apps on your Ace 3. Tap an app to open it.
• Swipe up to see your daily stats.

Quick Settings

Press and hold the Ace 3 button as the quickest way to access certain settings. Tap a setting to turn it on or off. When you turn off a setting, its icon appears dimmed with a line through it.

DND (Do Not Disturb)

When Do Not Disturb is active:

• Notifications, goal celebrations, and reminders are silenced.
• The DND icon [DND icon] lights up in Quick Settings.

You cannot turn on Do Not Disturb and Sleep Mode at the same time.

Sleep Mode

When Sleep Mode is active:

• Notifications and reminders are silenced.
• The screen brightness is set to dim.
• The screen stays dark when you turn your wrist.

Sleep Mode automatically turns off when you set a schedule. To set a schedule:

1. Open the Settings app [Settings icon] and tap Sleep Mode.
2. Tap Schedule to turn it on.
3. Tap Sleep Interval and set your sleep mode schedule. Sleep Mode automatically turns off at the time you schedule, even if you manually enable it. You cannot turn on Do Not Disturb and Sleep Mode at the same time.

Wake Up Screen

When Wake Up Screen is active, turn your wrist toward you to wake the screen.

Water Lock

Turn on the Water Lock setting when you're in water, such as during a shower or swim, to prevent the buttons on your tracker from being activated. When Water Lock is active, the screen and buttons are locked. Notifications and alarms still appear on your tracker, but you must unlock the screen to interact with notifications and alarms. To activate Water Lock, press and hold the button on your tracker > tap Water Lock > double-tap the screen firmly. To turn off Water Lock, double-tap the screen again.

Customizing Settings

Manage basic settings in the Settings app:

For more information, see help.fitbit.com.

Tap a setting to customize it. Swipe up to see the full list of settings.

Checking Battery Level

From the clock face, swipe up. The battery level icon is at the top of the screen.

Turning Off the Screen

To turn off the tracker's screen when not in use, briefly cover the tracker's display with your other hand, press the button, or turn your wrist away from your body.

Changing Clock Faces

The Fitbit Clock Gallery offers a variety of clock faces to personalize your tracker. Choose from several kid-friendly clock faces. Note that animated clock faces use more battery.

1. From the Today tab in the Fitbit app, tap your profile picture > Ace 3 tile.
2. Tap Clock Faces > All Clocks.
3. Browse the available clock faces. Tap a clock face to see a detailed view.
4. Tap Choose to add the clock face to your Ace 3.

Notifications from Your Phone

Your Ace 3 can display call notifications from your phone so you stay up to date. Keep your tracker within 30 feet of your phone to receive notifications.

Setting Up Notifications

Check that Bluetooth is on for your phone and that your phone can receive notifications (usually in Settings > Notifications). Then set up notifications:

1. From the Today tab in the Fitbit app, tap your profile picture > Ace 3 tile.
2. Tap Notifications.
3. Follow the on-screen instructions to pair your tracker if you haven't already. Call notifications are automatically turned on.

For more information, see help.fitbit.com.

Viewing Incoming Notifications

When your phone and Ace 3 are in range, calls cause the tracker to vibrate. The caller's name or number scrolls by once. Press the button to dismiss the notification.

Turning Off Notifications

Turn off notifications in Quick Settings on your Ace 3:

1. Press and hold the button on your tracker.
2. Tap the DND [DND icon] to turn on Do Not Disturb. The DND icon lights up to indicate that all notifications, goal celebrations, and reminders are turned off.

Remember that if you use Do Not Disturb settings on your phone, you won't receive notifications on your tracker until you turn off this setting.

Time Settings

Alarms vibrate to wake you or remind you at a set time. Set up to 8 alarms that sound once or on specific days of the week. You can also time events with the stopwatch or countdown timer.

Using the Alarm App

Set single or recurring alarms with the Alarm app [Alarm icon]. When an alarm sounds, your tracker vibrates. For more information, see help.fitbit.com.

Stopping or Snoozing an Alarm

When an alarm sounds, the tracker vibrates. To stop the alarm, press the button. To snooze the alarm for 9 minutes, swipe down. You can snooze the alarm as often as you like. Ace 3 automatically enters snooze mode if you ignore the alarm for more than 1 minute.

Using the Timer App

For more information, see help.fitbit.com.

Activity & Health

Your Ace 3 continuously tracks various stats whenever you wear it. Data syncs automatically to the Fitbit app throughout the day.

Viewing Your Stats

Swipe up from the clock face on your tracker to see your daily stats, including:

Find your complete history and other information detected by the tracker in the Fitbit app.

Tracking Daily Activity Goals

The Ace 3 tracks your progress toward your chosen daily activity goals. When you reach a goal, your tracker vibrates and displays a celebration.

Setting Goals

To start, your goal is 10,000 steps per day. Choose to change the number of steps, or select different activity goals depending on your device. For more information, see help.fitbit.com. Track your progress toward your goals on your Ace 3. For more information, see "Viewing Your Stats" on page 22.

Tracking Your Hourly Activity

The Ace 3 helps you stay active throughout the day by tracking when you're sedentary and reminding you to move. Reminders prompt you to walk at least 250 steps each hour. You'll feel a vibration and see a reminder on the screen 10 minutes before the hour if you haven't walked 250 steps. When you meet the 250-step goal after receiving a reminder, you'll feel a second vibration and see a congratulatory message.

Tracking Your Sleep

Wear your Ace 3 to bed to automatically track your sleep time and movements during the night to help you understand your sleep patterns. Sync your tracker when you wake up and check the Fitbit app to see your sleep stats, including when you went to bed, how long you slept, and how long you were awake and restless. For more information, see help.fitbit.com.

Setting Sleep Goals

To start, you have a sleep goal of 9 hours per night. Adjust this goal to meet your needs. For more information, see help.fitbit.com.

Learning About Your Sleep Habits

The Ace 3 tracks several sleep metrics including when you went to bed, how long you slept, and how long you were awake or restless. Track your sleep with Ace 3 and check the Fitbit app to see your sleep patterns.

Updating, Restarting, and Deleting

Updating Ace 3

Update your tracker to get feature improvements and the latest product updates. When an update is available, a notification appears in the Fitbit app. After you start an update, follow the progress bar on your Ace 3 and in the Fitbit app until the update is complete. Keep your tracker and phone close to each other during the update. Updating your Ace 3 takes a few minutes and may use more battery. We recommend plugging your tracker into the charger before starting an update. For more information, see help.fitbit.com.

Restarting Ace 3

If you can't sync your Ace 3 or you're having trouble tracking stats or receiving notifications, restart your tracker from your wrist:

1. Open the Settings app [Settings icon] and tap Restart Device.
2. Press and hold the screen for 3 seconds, then release. When you see a smiley face, the tracker has restarted.

If your Ace 3 is unresponsive:

1. Connect your Ace 3 to the charging cable. For instructions, see "Charging Your Tracker" on page 6.
2. Press and hold the button on your tracker for 5 seconds. Release the button. When you see a smiley face, the tracker has restarted.

Deleting Ace 3

If you want to give your Ace 3 to someone else or return it, first delete your personal data:

1. On your Ace 3, navigate to Settings [Settings icon] > Delete User Data.
2. When prompted, press and hold the screen for 3 seconds, then release. When you see a smiley face and the tracker vibrates, your data is deleted.

Troubleshooting

If you experience any of the following issues, restart your tracker:

• Won't sync
• Won't respond to taps, swipes, or button presses
• Won't track steps or other data
• Won't display notifications

For instructions, see "Restarting Ace 3" on page 24. For more information, see help.fitbit.com.

General Info & Specs

Sensors & Components

Your Fitbit Ace 3 contains the following sensors and motors:

• 3-axis accelerometer, which tracks movement patterns
• Vibration motor

Materials

The classic Ace 3 band is made of a flexible and durable elastomer material, similar to what's used in many sports watches. The body and buckle on the Ace 3 are made of plastic. The classic Ace 3 band is made of a flexible silicone material, similar to what's used in many sports watches. The body and buckle on the Ace 3 are made of plastic.

Wireless Tech

The Ace 3 consists of a Bluetooth 4.2 radio transmitter and receiver.

Input

The Ace 3 consists of a vibration motor for alarms, goals, notifications, reminders, and apps.

Battery

The Ace 3 consists of a rechargeable lithium-polymer battery.

Memory

The Ace 3 stores your data, including daily stats, sleep information, and activity history for 7 days. View your historical data in the Fitbit app.

Display

The Ace 3 has a PMOLED display.

Band Size

One Size Fits Most: Fits wrists with a circumference between 4.8 and 6.8 inches (121 mm - 172 mm).

Environmental Conditions

For more information about your tracker, visit help.fitbit.com.

Return & Warranty Policy

Find warranty and return policy information at fitbit.com on our website.

Regulatory & Safety Notices

The following sections contain regulatory and safety information for various regions. For detailed information, please refer to the specific country or region listed.

USA: Federal Communications Commission (FCC) Statement

Model FB418, FCC ID: XRAFB418. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference, including interference that may cause undesired operation of the device. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna; Increase the separation between the equipment and receiver; Connect the equipment into an outlet on a circuit different from that to which the receiver is connected; Consult the dealer or an experienced radio/TV technician for help. This device meets the FCC and IC requirements for RF exposure in public or uncontrolled environments.

Canada: Industry Canada (IC) Statement

Model/Modèle FB418, IC: 8542A-FB418. This device meets the IC requirements for RF exposure in public or uncontrolled environments. This device complies with Industry Canada license exempt RSS standard(s). Operation is subject to the following two conditions: 1. this device may not cause interference, and 2. this device must accept any interference, including interference that may cause undesired operation of the device.

European Union (EU)

Simplified EU Declaration of Conformity: Fitbit, Inc. declares that the radio equipment type Model FB418 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: www.fitbit.com/safety.

IP Rating

Model FB418 has a water resistance rating of IPX8 under IEC standard 60529, up to a depth of 50 meters. Model FB418 has a dust ingress rating of IP6X under IEC standard 60529 which indicates the device is dust-tight. Please refer to the beginning of this section for instructions on how to access your product's IP rating.

Argentina

[R symbol] RAMATEL C-25001

Australia and New Zealand

Notice to the User: Regulatory content for this region can also be viewed on your device. To view the content: Settings > Device Info

Belarus

Notice to the User: Regulatory content for this region can also be viewed on your device. To view the content: Settings > Device Info

Botswana

Notice to the User: Regulatory content for this region can also be viewed on your device. To view the content: Settings > Device Info

Customs Union

Notice to the User: Regulatory content for this region can also be viewed on your device. To view the content: Settings > Device Info [EAC symbol]

Indonesia

69640/SDPPI/2020 3788

Israel

מספר אישור אלחוטי של משרד התקשורת הוא . 51-74957 אסור להחליף את האנטנה המקורית של המכשיר ולא לעשות בו כל שינוי טכני אחר

Japan

Notice to the User: Regulatory content for this region can also be viewed on your device. To view the content: Settings > Device Info

Kingdom of Saudi Arabia

Notice to the User: Regulatory content for this region can also be viewed on your device. To view the content: Settings > Device Info

Mexico

Notice to the User: Regulatory content for this region can also be viewed on your device. To view the content: Settings > Device Info. La operación de este equipo está sujeta a las siguientes dos condiciones: 1. Es posible que este equipo o dispositivo no cause interferencia perjudicial y 2. Este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada.

Moldova

Notice to the User: Regulatory content for this region can also be viewed on your device. To view the content: Settings > Device Info

Morocco

AGREE PAR L'ANRT MAROC Numéro d'agrément: MR 00025260ANRT2020 Date d'agrément: 25/08/2020

Nigeria

Connection and use of this communications equipment is permitted by the Nigerian Communications Commission.

Oman

TRA/TA-R/9827/20 D090258

Pakistan

PTA Approved. Model No.: FB418. TAC No.: 9.775/2020. Device Type: Bluetooth.

Philippines

[NTC logo]

Serbia

[Serbian regulatory logo]

Singapore

Notice to the User: Regulatory content for this region can also be viewed on your device. To view the content: Settings > Device Info

South Korea

Notice to the User: Regulatory content for this region can also be viewed on your device. To view the content: Settings > Device Info. Class B devices (broadcast communications equipment for home use): EMC registration is mainly for household use (B class) and can be used in all areas get this device. Translation: Class B devices (broadcast communications equipment for home use): EMC registration is mainly for household use (B class) and can be used in all areas get this device.

Taiwan

Notice to the User: Regulatory content can also be viewed on your device. Instructions to view content from your menu: Settings > Device Info. Warning Statement for Low Power Radios: Without permission granted by the NCC, no company, enterprise, or user is allowed to change the frequency of an approved low power radio-frequency device, enhance its transmitting power or alter original characteristics or performance. The use of low power RF devices must not affect flight safety or interfere with legal communications: when interference is found, it should be immediately stopped and ameliorated not to interfere before continuing to use it. The legal communications mentioned here refer to radio communications operating in accordance with the provisions of the Telecommunication Law. Low power RF devices need to bear with interference from legal communications or industrial, scientific and medical radio wave radiating equipment. Battery warning: This device uses a lithium-ion battery. If the following guidelines are not followed, the life of the lithium-ion battery in the device may be shortened or there is a risk of damage to the device, fire, chemical burn, electrolyte leakage and / or injury. Do not disassemble, puncture or damage the device or battery. Do not remove or try to remove the battery that the user cannot replace. Do not expose the battery to flames, explosions or other hazards. Do not use sharp objects to remove the battery. Vision Warning: Excessive use may damage vision. Attention: Rest for 10 minutes after every 30 minutes. Children 2 years old or more should not see the screen for more than 1 hour a day.

United Arab Emirates

Notice to the User: Regulatory content for this region can also be viewed on your device. To view the content: Settings > Device Info. TRA - United Arab Emirates. Dealer ID: DA35294/14. TA RTTE: ER88845/20. Model: FB418. Type: Wireless Activity Tracker.

United Kingdom

Simplified UK Declaration of Conformity: Fitbit, Inc. declares that the radio equipment type Model FB418 is in compliance with Radio Equipment Regulations 2017. The full text of the UK declaration of conformity is available at the following internet address: www.fitbit.com/safety.

Zambia

ZMB / ZICTA / TA / 2020 / 10 / 13. [ZICTA logo]. Safety Statement: This equipment has been tested to comply with safety certification in accordance with the specifications of EN Standard: EN60950-1:2006 + A11:2009 + A1:2010 + A12:2011 + A2:2013 & EN62368-1:2014 + A11:2017. Regulatory Markings: Device regulatory markings can be viewed on your device by removing the band. Markings are located in the band attach area. Band Pocket View.