Human Touch ZeroG 5.0 Massage Chair

Introduction

Developed in cooperation with the medical community and industry experts, Human Touch products blend patented technology, craftsmanship, and intelligent ergonomics with superior design to help users feel, perform, and live their best. Our industry-leading massage chairs, Perfect Chair® recliners, and evolving set of innovative wellness solutions share attributes in their ease-of-use, attention to performance and quality, and design to adapt to most any lifestyle. These attributes are highly valued by our customers and garner broad industry award and recognition.

With over 35 years of successful innovation and an unwavering commitment to reinventing immersive wellness solutions, Human Touch is passionate about helping others realize life-changing benefits through our unique products and services. As a result, Human Touch empowers people to enjoy greater health and vitality in their professions, pursuits, and everyday lives.

The ZeroG® 5.0 MASSAGE CHAIR provides a remarkable full-body massage using Human Touch Technology®, specifically designed to enhance the way you feel. The Smart 3D FlexGlide® massage engine simulates the expert techniques of massage professionals, leaving you relaxed, your body restored, and ready to live life to its fullest. Take a seat, recline to zero-gravity, and simply point to where you need relief on the revolutionary BodyMap PRO® remote. Your Human Touch massage chair is the perfect bridge between state-of-the-art technology and the ancient healing art of massage. Enjoy an impressive selection of features bundled into the most modern massage chair designed for any luxury living space. It's a key ingredient for a balanced life—and it's right in your own home!

To ensure that you don't overlook any of your chair's features, and that you use it safely, read this manual carefully. Then sit back, relax, and enjoy!

Safety Instructions

IMPORTANT SAFETY INSTRUCTIONS

When using an electrical appliance, basic precautions should always be followed, including the following:

Read all instructions before using this appliance.

⚠️ DANGER: To reduce the risk of electrical shock

• Always unplug this product from the electrical outlet immediately after using and before cleaning.

⚠️ WARNING: To reduce the risk of burns, fire, electric shock or injury to persons:

• Do not put hands or fingers near the massage mechanism or rollers while this product is running. Touching the mechanism can result in injury from the rollers squeezing together.
• If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or a similarly qualified person in order to avoid a hazard.
• An appliance should never be left unattended when plugged in. Unplug from outlet when not in use, and before putting on or taking off parts.
• Do not operate under blanket or pillow. Excessive heating can occur and cause fire, electric shock, or injury to persons.
• Close supervision is necessary when this product is used by, on, or near children, invalids, or disabled persons. Keep children away from extended foot support (or other similar parts).
• Use this product only for its intended use as described in this manual. Do not use attachments not recommended by the manufacturer.
• Never operate this product if it has a damaged cord or plug, if it is not working properly, if it has been dropped or damaged, or dropped into water. Return this product to a service center for examination and repair.
• Do not carry this appliance by supply cord or use cord as a handle.
• Always keep the power cord away from heated surfaces.
• Never operate this product with the air openings blocked. Keep the air openings free of lint, hair, and the like.
• Never drop or insert any object into any opening.
• Do not use outdoors.
• Do not operate where aerosol (spray) products are being used or where oxygen is being administered.
• To disconnect, turn all controls to the OFF position, then remove plug from outlet.
• Do not massage any area of the body that is swollen, inflamed or covered with skin eruptions.
• Do not use on unexplained calf pain.
• Do not use this product when standing on a damp floor, or when any part of the body is in contact with plumbing or any similar ground.
• Connect this appliance to a properly grounded outlet only. See GROUNDING INSTRUCTIONS.
• Use heated surfaces carefully. May cause serious burns. Do not use over sensitive skin area or in the presence or poor circulation. The unattended use of heat by children or incapacitated persons may be dangerous.
• Do not use this product if noise above normal sound is heard.
• Do not stand on or in appliance. Use only while seated.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance.

Safety Precautions

• Comfortable clothing is recommended while using this product.
• This product was meant to be used in a relaxed position. Never force any body part into the backrest area while the rollers are moving.
• If you feel any abnormal discomfort during the operation of this product, turn off the power immediately and do not use the product. Consult your physician.
• Do not sit on the controller.
• Do not pull on the AC cord.
• When using this product after it has been in storage, check to see that the product is operating properly prior to use.
• Always confirm that there are no obstacles behind the product and that there is sufficient space to recline.

Grounding Instructions

SAVE THESE INSTRUCTIONS

Do not attempt to repair this product yourself. This product is designed for personal in-home use. Commercial use will void warranty.

This product must be grounded. If it should malfunction or breakdown, grounding provides a path of least resistance for electrical current to reduce the risk of electric shock. This product is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.

⚠️ DANGER: Improper connection of the equipment-grounding conductor can result in a risk of electronic shock.

Check with a qualified electrician or serviceman if you are in doubt as to whether this product is properly grounded. Do not modify the plug provided with the product - if it will not fit the outlet, have a proper outlet installed by a qualified electrician.

This product is for use on a nominal 120-volt circuit and has a grounding plug that looks like the plug illustrated in sketch (A). A temporary adapter that looks like the adapter used in sketches (B) and (C) may be used to connect this plug to a 2-pole receptacle as shown in sketch (B), if a properly grounded plug is not available. The temporary adapter should be used only until a properly grounded outlet (sketch A) can be installed by a qualified electrician. The green colored, rigid ear tab or the like extending from the adapter must be connected to a permanent ground such as a properly grounded outlet box cover. Whenever the adapter is used, it must be held in place by a metal screw.

The use of a temporary adaptor is not permitted in Canada.

For all grounded cord-connected products:

Grounding methods:

• Grounded Outlet
• Grounding Pin
• Grounded Outlet Box
• Adapter
• Tab for Grounding Screw
• Metal Screw

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

⚠️ WARNING: This product is equipped with a thermal resetting protection device. This is an added safety feature to protect you and this product from overheating. If the product should suddenly stop and will not start, turn the main power switch, located on the back of the product, off and do not operate the product for at least 30 minutes. Failure to turn the product off may result in the product starting unexpectedly when the device cools.

Getting Ready

Unpack the box

Chair Base | Head Pillow

1. Power on

Plug the power cord into a grounded power source. Turn the master power switch (on the left-hand side of the chair) to On ?.

2. Use the incline button on the controller to raise the chair to the upright position.

3. Attach the head pillow.

Feed the head pillow tongue behind the two head pillow straps from the top. Fold the bottom of the flap upward and attach it to the head pillow using the zipper.

Taking a Seat

DEPLOY THE FOOTREST

While sitting in the chair, use the legs up button on the controller to deploy the footrest. To use the foot and calf massager, pull the footrest rotation release handle (located on the right-hand side of the footrest) toward you, then rotate the footrest toward you until it clicks into position with the calf massager facing up. Do not force the rotation of the footrest past the point at which it clicks to lock. Excess force may damage the mechanism.

EXTEND THE FOOT AND CALF MASSAGER

Have long legs? Simply push your feet against the bottom of the foot and calf massage wells to extend the footrest to a comfortable position. When you remove your legs, the foot and calf massager automatically returns to the default position.

USE ONE-TOUCH CONTROL TO GO TO ZERO®

With the calf massager facing up, press and hold Go To Zero to place your body in a neutral-posture position, relieving pressure from head to toe for maximum comfort.

Use these buttons to adjust your seating posture.

• ⚠️ Do not stand or sit on the foot and calf massager.
• ⚠️ Do not inhibit the backrest or footrest from power reclining or inclining. Do not attempt to manually recline or incline the backrest or footrest. Interfering with the power recline will permanently damage the chair.

For an easier exit, restore the footrest and backrest to their original locations before getting out of the chair. Make sure the area behind/underneath the footrest is clear of any obstructions before retracting the footrest. Press and hold the Stop button to stow the footrest and return the chair to the upright position.

Taking Control

Front Controls

• Auto Massage Programs: Four unique auto programs automatically massage you for 15 minutes, using a variety of massage modes. The corresponding LED lights indicate which massage mode is currently in use.
• Posture: Adjust the chair to a comfortable position.
• Calf: Press to toggle through two fixed calf massage speeds and an auto massage program.
• Foot: Press to toggle through two fixed foot massage speeds and an auto massage program.
• Go to Zero: One-step press and hold to fully recline the backrest and raise the footrest, placing your body in a neutral-posture position.
• BodyMap PRO: (See page 11 for details).

Side Controls

• Stop/Park/Restore: Press and hold to retract the footrest and return the chair to the upright position.
• Range: Choose from seven settings to personalize your vertical massage range.
• Width: Focus or diffuse massage pressure by selecting the wide, medium, or narrow setting. This feature works with Flex and Ease massage modes. Select the width setting after selecting a massage mode.
• Zone: Targets your massage to a six-inch zone. Use the Position buttons to focus your massage on the desired area.
• Position: Use this button along with any stationary massage mode, to set the massage head to the desired position on the backrest. You can press this button before or after selecting the massage mode.
• Back Warm Air: Activates the warm air lumbar heat. NOTE: After deactivating the heat, the LED turns off but the fan continues to run to cool down the heater. This is normal.
• Vibration: Activates the foot vibration.
• Air Seat Massage: Activates the unique seat massage, which uses two rows of rapidly inflating/deflating air cells and a layer of Visco foam to create a precision seat massage.

Understanding Targeted Benefits

FlexGlide® Technology

Patent pending Human Touch Orbital Massage Technology.

Soothing, sensitive and oh so luxurious, our new FlexGlide massage solution delivers a stress-reducing experience like never before. Free from the pinching and friction associated with typical massage chairs, every contour of your body is therapeutically touched by the unparalleled flexibility and seamless glide of our patent pending FlexGlide orbital technology. Much like a masseuse upgrading you from a dry to a warm oil massage, the FlexGlide experience will have you basking in the glow of ultimate relaxation.

Experience the innovation and simplicity of BodyMap PRO

When you're experiencing muscle and joint discomfort, you want relief now. Human Touch BodyMap PRO delivers. Simply point to where you want to feel better and immediately receive an effective, therapeutic massage experience. The Human Touch 3D massage engine is automatically tuned to just the right intensity to relieve your toughest aches and pains. Each zone runs an individual seven-minute session. Combine seat zone 7 with any of the other six back zones for maximum circulation benefits.

1. Relieve those tight stresses at your neck (remove head pillow).
2. Been sitting at your desk all day? Spread stress relief between your shoulders.
3. Auto focus on those knots below your shoulder blades.
4. Get generous relief for the muscles in the middle of your back.
5. Been standing all day? Get big relief in your lower back all the way out to your sides.
6. Focus-in, close to the spine, on those aches and pains in your lower back.
7. Exclusive Air Point Massage improves circulation, relieving pain and numbness in your glutes.

Customizing Intensity and Backrest Comfort

The massage-softening pad softens massage intensity and enhances backrest comfort. For a stronger massage, remove the massage-softening pad. But keep it handy, in case you want to replace it in the future.

1. Open the zipper at the top of the backrest pad.
2. Flip the backrest pad forward.
3. Remove the top, bottom, or both massage-softening pads.
4. Reattach the backrest pad to the top of the backrest.

Backrest pad | Upper massage-softening pad | Lower massage-softening pad | Velcro | Backrest pad pocket | Lower massage-softening pad inside backrest pad pocket

Care and Maintenance

To keep your product working and looking its best, please follow these simple care guidelines.

⚠️ WARNING:

• Be sure to disconnect the power cord from the electrical outlet before cleaning.
• When cleaning the controller or power switch, use a dry cloth only. Never use a damp cloth to clean the controller or power switch.
• Be sure to test any cleaning solution on a small, inconspicuous part of the product to ensure that the color does not fade prior to using the solution on the entire product surface.
• Do not use benzene, thinner or any other solvents on your product.

Cleaning Code Standard: W

To maintain your Human Touch product in optimum condition, dust it frequently and/or vacuum it with a soft brush vacuum extension. SofSuede® products can also be brushed with a suede brush. If your product becomes dirty, use a water-based upholstery cleaner only. To treat stains, spot clean with an upholstery shampoo or a mild detergent foam.

Maintenance and Repair:

• The mechanics of this product are specially designed and constructed to be maintenance free. No periodic lubrication or servicing is required.
• Your chair should only be serviced by an authorized service center.
• Replacement EasySleeves foot and calf massage well inserts are available from Human Touch, for an additional charge.

Use and Storage Environment:

• When not in use for a long period of time, we recommend that the chair be covered, the power cord be coiled and that the unit be placed in an environment free of dust and moisture.
• Do not store near heat or open flame.
• Do not leave this product exposed to direct sunlight for long periods of time. This may cause fading or damage.
• Do not use or store in extreme temperatures; product stored in cold temperatures may require 48 hours at room temperature to function properly.
• Product should be used and stored in an environment with non-condensing humidity ranging from 10 to 80%; excessive humidity will damage the mechanics.

Specifications*

*Specifications are subject to change without prior notice.