Maxcom MK241 Mobile Phone

Contact and Support

For technical assistance, please call the hotline at (+48) 32 325 07 00, or email at serwis@maxcom.pl. Visit our website: http://www.maxcom.pl/

The Set Includes

• GSM Mobile Phone
• Charger
• USB Cable
• 2000mAh Battery
• Headset
• User Manual
• Quick User Guide

Keeping the original package is recommended for transport. Keep the receipt as it is necessary for warranty.

Important Information

The telephone operates in GSM 900/1800, WCDMA 1/8, and LTE 1/3/5/7/8/20/38 networks. A SIM Card must be inserted before switching on the phone.

Key Features

• VoLTE and VoWiFi support (operator dependent)
• Wi-Fi
• Calendar with online synchronization
• KaiStore
• Partner applications: Google Search, Google Maps, YouTube, Google Assistant, Facebook
• Anti-theft function
• Web browser
• Backlit keys
• Colour screen 320x240 px
• Cameras: 2MPix and VGA
• microSD card support up to 32 GB
• Loudspeaker
• Phonebook
• Loud ringing
• Bluetooth 4.1
• Radio FM
• Torch
• Calculator
• Unit converter
• Alarm clock
• Battery: 2000 mAh
• Standby time: up to 900 hours*
• Talk time: up to 10 hours*

*depends on signal strength.

1. Safety Precautions

Reading the following guidelines will minimize the risk of misusing the phone.

• USING: The telephone emits electromagnetic fields that might interfere with other electronic devices, including medical equipment.
• Never use the phone where prohibited, such as in hospitals, airplanes, refueling points, or near flammable materials, as it might expose others to danger.
• Never use the phone without a headset while driving.
• The device and its accessories may contain small parts. Keep the phone and all parts out of reach of children.
• SERVICE: Never repair or modify the phone yourself; all repairs should be made by authorized service only.
• CLEANING: Never clean the phone with chemicals or corrosives.
• TORCH: Never look directly into the beam of light.
• HEARING AID: If you have a hearing aid, adjust the phone volume carefully to match the hearing aid's sensitivity.
• ELECTRONIC MEDICAL EQUIPMENT: Your phone is a radio transmitter that might interfere with electronic medical equipment or implants (e.g., heart pacemakers, insulin pumps). Maintain a distance of at least 15 cm between the phone and the implant. Consult your healthcare provider or the equipment manufacturer for more information.
• WATERPROOF: The phone is NOT waterproof. Keep it dry at all times.
• DUSTPROOF: The phone is NOT dustproof. Avoid using it in areas with high dust levels. Protect the phone against metal chips that could cause malfunction.
• DISPLAY SCREEN: Avoid pressing too hard on the LCD display screen or using sharp tools, as this may damage the screen. Never use metal objects to press battery contacts together, as this could cause an explosion.
• Never expose the phone to extreme temperatures, direct sunlight, or high humidity. Do not place the phone near heating devices like radiators, ovens, furnaces, campfires, or barbeques.
• PROTECT YOUR HEARING! Prolonged exposure to high volume sounds can damage your hearing. Listen to music at a moderate level. When using the speakerphone, do not hold the phone too close to your ear. Lower the volume before using headphones.

2. Installation

Before turning on the phone, the SIM card should be installed. Be careful not to damage the SIM card when inserting it into the slot. SIM cards should be kept out of reach of children.

2.1 SIM card, memory card and battery installation

The phone is equipped with a nanoSIM slot. If you have a different SIM card size and cannot change it yourself, contact your operator for a correct SIM card.

To insert the SIM card, follow these steps:

• When the phone is turned off, open the battery cover by lifting the bottom corner.
• Take out the battery.
• Slide down the metal cover of the SIM card slot.
• Place the nanoSIM in the slot according to the diagram, ensuring the notch is facing upwards.
• Close the SIM card slot metal cover and slide it up to secure the SIM card.
• A microSD memory card can be inserted similarly to the SIM card. The memory card slot is located towards the back of the phone.

Be careful when using memory cards, especially during insertion and removal. Some memory cards may require formatting on a computer before first use. Regularly back up data stored on cards used in other devices. Misuse or other factors might damage the card or cause data loss.

Insert the battery so that the contacts (+/-) face the front of the phone.

After placing the battery, close the battery cover carefully, ensuring you hear a "click" sound.

2.2 Charging

Never use a damaged charger or battery, or one not manufactured by Maxcom. Using accessories of different types or modifications may damage the phone and violate radio device regulations, potentially voiding the warranty.

When the battery is discharged, an empty battery icon will be displayed on the screen. To charge the battery, plug the charger into a power outlet and then into the phone. The battery icon will show a small bolt symbol while charging. Important: During charging, the air temperature must be between 0°C and +40°C. Batteries wear out over time, leading to shorter performance times.

To charge the phone:

1. Plug the charger into a power outlet.
2. Plug the charger cable into the charging port at the bottom of the phone. A small bolt symbol will appear on the battery icon.
3. When the phone is fully charged, unplug the charger from the power outlet and the cable from the phone.

Attention:

• Before charging, ensure the battery is properly installed.
• Do not remove the battery during charging.
• If the battery voltage is too low, the phone will turn off automatically.
• If the battery is completely flat, charge it for several minutes before you can turn on the phone.

3. Phone Description

The phone features the following components:

• Top: Torch, Earphone Connector, Front Camera
• Front (Top to Bottom): Speaker, Display Screen, Navigation buttons (Up/Down/Left/Right), Main Menu/Google Assistant button, Call button, End Call/Power button, Back button, Numeric keypad (0-9, *, #), Microphone.
• Bottom: Charging Port
• Branding: max.com logo on the front.

4. Using the Phone

4.1 Turning on the Phone

Press and hold the Red button to turn on the phone. You may be prompted to enter a PIN code, which can be found in the SIM starter set from your operator. Confirm the code with the OK button.

Warning: If PIN & PUK codes were not provided with the SIM Card, contact your service provider. If the PIN is entered incorrectly 3 times, the SIM will be locked, and the PUK will be required.

Upon the first launch or after factory settings reset, you will be guided through configuration questions. First, choose your preferred language and optionally enable text-to-speech settings. Second, you can connect to a Wi-Fi network. Next, you will be asked to agree to participate in anonymous data gathering to improve your experience (uncheck "Yes, I want to help" if you disagree). Finally, you must accept Kaiostech Inc. terms and conditions to use the phone.

4.2 Turning off and restarting

To turn off or restart the phone, press and hold the Red button and select the desired option.

4.3 Standby Mode

When the phone is on and idle, it is in standby mode, displaying the current time and date.

Screen Description:

The standby screen displays:

• Signal strength indicator
• Battery status
• Current time
• Date
• Notifications area
• Shortcuts access

Icons on the Screen:

4.4 Keyboard Lock

To lock the keyboard in standby mode, press and hold the [*] key. The keyboard does not need to be unlocked to answer a call. You can configure the auto-lock time in the phone's settings.

5. Main Menu

To enter the main menu, press the HOME navigation key while in Standby mode. Use the UP/DOWN/LEFT/RIGHT navigation keys to move through the menu. Press the OK (HOME) key to confirm a selection. Press the Red button to go back.

6. Searching Contacts

1. Enter MENU and select Contacts, or press the DOWN key in standby mode.
2. Start typing the name of the contact you are looking for.
3. The phone will display contacts matching the typed letters. Use the UP/DOWN keys to select the desired contact.

Pressing the [#] key allows you to change the input method.

7. Calling

7.1 Calling a Number

1. Input the number you wish to call.
2. Press the Green button or HOME button to start the call.
3. Press the Red button to hang up.

When entering foreign numbers, always use [+] (instead of "00") before the actual number.

7.2 Choosing Number from Phonebook or Last Calls

In standby mode, press the DOWN key to access the phonebook. Use UP/DOWN keys to choose a contact and press the Green key to call. In standby mode, press the Green key to access the call log.

7.3 Receiving Calls

To answer an incoming call, press the Green key. To reject an incoming call, press the Red key.

8. SMS and MMS Messages

8.1 Writing and Sending Texts

1. Enter MENU and choose Messages -> New to open the editor.
2. Compose your message and choose the recipient by selecting a contact or typing their number directly.

Changing Input Method: To change the input method (numbers, case, predictive mode), keep pressing the [#] key. To change the language, press and hold the [#] key.

By holding the [#] key, you can change the input language. You must first select your preferred languages in the phone's main settings.

8.2 Reading and Replying to Texts

When an unread message icon appears, or to check previous messages, navigate to Messages in the MENU and select the desired thread. You can read the full message history with a contact and perform additional actions.

9. KaiStore

The KaiStore offers a variety of apps and games. The app database is constantly growing. An internet connection is required to operate KaiStore. Downloaded apps will appear in the main menu.

10. Camera

To take a picture, turn on the camera application and press the HOME key. Use the UP/DOWN keys to zoom in/out. After taking a picture, you can jump to the gallery to edit, share, or set it as wallpaper. Pressing "Options" in camera mode allows switching between the main and front cameras or changing to video recording mode.

11. Web Browser

To access the internet, open the browser app. Navigate pages using the clickable arrow pointer. To switch to smooth scrolling mode, press "2", then use "1" or "3" to zoom in/out. Options allow changing volume, refreshing the page, or managing bookmarks.

12. Calendar

Opening the calendar app shows today's date. Press the HOME screen again to display the full calendar. Use navigation keys to move between dates and times. Press "Add" to add an event. "Option" allows switching between Week/Month/Day views. Calendar settings enable synchronization with services like Google Calendar.

13. Music

The Music app plays music stored on the phone's memory or a memory card. It can run in the background, allowing you to listen to music while using other apps.

14. FM Radio

To use the FM Radio, plug in the included headset. The app will prompt you to search for available stations upon first launch. It can also run in the background.

15. E-mail

The E-mail app supports any email service provider. Refer to your email provider for proper account configuration.

16. Change Language

If you accidentally change the language, go to standby mode and press the following key combination:

• HOME
• Right (x2)
• Down (x7)
• HOME
• Right
• Down (5x)
• HOME (2x)

Then, choose your language from the list.

17. Memory

In the Main Settings, the Memory tab provides USB memory settings. To access your phone's memory from a computer via USB cable, switch USB Memory to ON.

18. Account

In the Account tab of Main Settings, you can manage your KaiOS account and enable the Antitheft feature. After creating a KaiOS account and enabling antitheft, visit https://services.kaiostech.com/antitheft/ to remotely lock your phone or trigger its ringing.

19. Safe Use

Please read the following rules. Noncompliance with these regulations may be dangerous or illegal.

• Switch off the phone near chemical plants, refueling points, or other places that might store explosives.
• Devices and accessories may contain small parts; keep them away from children.
• Use a headset while driving for safety.
• Switch off the phone before boarding an aircraft and keep it off while in the air.
• Be cautious when using the phone near devices like heart pacemakers, hearing aids, and other medical equipment if their operation might be interfered with.
• Only original accessories are covered under warranty.
• Never attempt to disassemble the phone yourself. For any device-related problems, contact the Manufacturer.
• Never charge the phone if the battery is not in place. For your safety, do not talk on the phone while charging.
• Charge the phone in well-ventilated areas, away from flammable and explosive materials.
• To prevent demagnetization, keep the phone away from items containing magnets, such as credit cards or magnetic discs.
• Keep the phone dry at all times. If wet or eroded, contact the Manufacturer.
• Avoid using the phone in extreme temperatures or exposing it to direct sunlight. Never place the phone near heating devices like radiators, ovens, furnaces, campfires, or barbeques. Never expose the phone to sun, high humidity, or dusty air. Keep it away from metal chips.
• Do not use liquids or rags soaked in detergents to clean the phone.
• Wireless phones can be susceptible to interference that may impact their performance.
• Use ONLY accessories and batteries recommended by the Manufacturer. Never use incompatible accessories or batteries.
• The product should only be connected to a USB interface of version USB 2.0.
• The adapter should be installed near the equipment and be easily accessible.
• The plug serves as the disconnect device for the adapter.
• The device complies with RF specifications when used at a 5mm distance from your body.

20. Battery Information

The phone contains a rechargeable battery. Battery life depends on usage conditions, distance from relay transmitters, and call duration. Switching between relay transmitters also affects battery life.

After multiple charges and discharges, it is natural for the battery's ability to hold a charge to decrease. Replace the battery if you notice a significant drop in performance. Use only batteries recommended by the Manufacturer.

Never leave the charger connected for longer than 2-3 days. Never keep the phone in excessively hot places, as high temperatures can negatively impact both the battery and the phone. Never use a clearly damaged battery, as it might cause a short circuit and damage the phone. Check battery installation for proper polarization. Leaving the battery in excessively hot or cold places will reduce its life. The recommended storage temperature range is between 15°C and 25°C. Installing a cold battery may cause the phone to malfunction or be damaged.

CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS. NEVER PUT BATTERIES AND CHARGERS INTO FIRE!

21. SAR Information

This phone model is designed to meet international standards for radio wave impact, as recommended by international guidelines developed by the International Commission on Non-Ionizing Radiation Protection (ICNIRP). These guidelines use Specific Absorption Rate (SAR) as a unit of measurement for actual absorption.

The border value of SAR for portable equipment is 2.0 watts per kilogram (W/kg). SAR values are determined at maximum transmit power and across the full frequency spectrum. Actual SAR values during operation may be lower due to automatic power adjustments.

This device was tested for typical body-worn operations. To comply with RF exposure requirements, maintain a minimum separation distance of 5mm between the user's body and the handset/antenna. Third-party accessories should not contain metallic components. Use only supplied or approved antennas.

Highest SAR Value:

SAR values may vary based on reporting and testing requirements in different countries and frequencies.

22. RF Specification

This product can be used across EU member states.

23. Protect Your Environment

Important: The phone is marked in compliance with the European Directive 2012/19/EU and the Polish Act on Waste Electrical and Electronic Equipment, indicated by a symbol for waste electricals. This symbol signifies that the device must not be disposed of in the normal household waste stream after use.

Important: Never dispose of the phone or accessories in municipal solid waste. The product should be utilized in authorized places only.

Improper storage and use of this equipment, which contains hazardous components, can lead to serious consequences for people and the environment. Proper handling of waste electrical and electronic equipment is essential.

To recycle packaging materials, follow local recycling regulations. The set contains a Li-ion battery. Old batteries pose environmental risks and should be disposed of in a special place or container in compliance with current regulations. Never throw old batteries or chargers into municipal solid waste; they should be collected for disposal. NEVER PUT BATTERIES AND CHARGERS INTO FIRE!

24. Terms of Warranty

The phone is covered under warranty; proof of purchase is required. Repairs for damage due to misuse, electrostatic discharge, or lightning strike will incur a charge. Any attempts by the user to fix or modify the phone will void the warranty.

The information provided is for informational purposes only. This manual is for informational purposes only. Some features may vary depending on software and country. For technical assistance, contact the technical department at +48 32 325 07 00 or email serwis@maxcom.pl. Our website: http://www.maxcom.pl/

Important: Battery performance depends on network environment, SIM Cards, and usage conditions. Maxcom S.A. is not liable for problems arising from misuse, abuse, or violation of this User Manual. The Manufacturer reserves the right to make updates or modifications without prior notification. Trademarks mentioned are the property of their respective owners.

25. Simplified Declaration of EU Conformity

Maxcom S.A. declares that the radio equipment: mobile phone MAXCOM MK241 complies with directive 2014/53/EU and directive 2011/65/EU (RoHS). All essential radio test suites have been carried out.

The full text of the EU Declaration of Conformity is available on the website: www.maxcom.pl or can be made available on demand.

Operating Temperature: 0° C to +35° C

Manufacturer's Name: Maxcom S.A.

Address: Towarowa 23a, Tychy, Poland, 43-100

Tel: (+48) 32 327 70 89

Fax: (+48) 32 327 78 60

Website: www.maxcom.pl

Email: office@maxcom.pl