GlocalMe G4 Pro/G4 Max User Manual: Setup, Features, and Troubleshooting

Product Overview

Product Appearance

The device features the following components:

• 1. Light/Proximity Sensor
• 2. LED Indicator
• 3. Volume Key
• 4. Speaker
• 5. Secondary Microphone
• 6. Touchscreen
• 7. SIM Card Slot
• 8. Power Button
• 9. Charger (USB Type-C)
• 10. Charging Contacts
• 11. Primary Microphone

It is recommended to use a 5V 2A charger.

G40 Layout

The device layout includes:

• 1. Battery Indicator
• 2. Network Signal Strength
• 3. More options
• 4. Connected Devices
• 5. Data Usage
• 6. Hotspot status
• 7. Me (User profile/settings)

Please note that the information in the user manual may vary depending on the software version.

Product Introduction

Brand: GlocalMe

Model No.: GLMG21A01

Box Content: Device, User Manual, Type-C cable, SIM removal tool

Technical Specifications

Note: The manufacturer's nameplate is affixed inside the device cover. Listed wireless data transfer rates are theoretical maximums. Actual data transfer rates may vary depending on the network environment and carrier's coverage.

Quick Start Guide

1. Power On

Press and hold the Power button for 3 seconds until the device turns on. To bind the device, tap the "Bind Now" button and scan the QR code displayed on the "Scan to bind" page.

2. Sign Up

To download the GlocalMe APP and sign up, use your phone to scan the QR code or search for "GlocalMe" in the APP Store. Note: If you cannot download the iOS version after scanning, tap the [...] icon at the top right corner of the screen and choose to open in Safari to complete the download.

3. Bind Device

Log in to your GlocalMe account on your phone, go to "My device" > "Bind device", and then scan the QR code on the screen (accessible via "More" > "QR Code" on the device).

4. Connect to Wi-Fi Networks

Reboot the device, then turn on Wi-Fi. A list of wireless networks will appear. Find and select the Wi-Fi network name (e.g., "GlocalMe_XXXXX"). When prompted, enter the Wi-Fi password displayed on the screen.

Notes:

• Reboot your device after it is bound successfully.
• Recharge your account on the GlocalMe App as soon as possible before the initial data package runs out. Various payment methods are available, such as Alipay, PayPal, etc. For more information on topping up, visit the top-up page.

Other Instructions

Account

1. Unable to receive SMS verification code or activation link:
   • Step 1: If registered via email, check the Trash folder. If registered via phone number, verify if messages are intercepted or roaming services are not enabled.
   • Step 2: If the problem persists, contact customer service.
2. Using one account across multiple devices: You need to unbind your account from the original device and then bind it with another. Reboot the device after successful binding. To use multiple devices simultaneously, each requires a separate GlocalMe account.

Power Bank Function

Connect the OTG cable to the device's USB output port and the other end to a smartphone. The power bank function will activate automatically if the device's battery level is above 30% and the device is on.

If the device works but the power bank function does not:

• 1. The OTG cable may not be recognized. Try the original charging cable.
• 2. The OTG cable might be faulty. Try a new charging cable. Contact customer service if the issue persists.

Change Wi-Fi Name and Password

From the G4 Pro/G4 Max home screen, tap the hotspot information. You can then change the Wi-Fi name and password in the "Wi-Fi Manager" page.

Local SIM Guide

The device supports local SIM cards and has one Nano SIM slot and one TF card slot.

• Open the SIM card tray using the provided tool and insert the SIM card as shown in the diagram. Contact customer service if you encounter issues.
• Remove the SIM PIN before insertion, as SIMs with PINs are not supported.

TIPS: Common SIM card types include Standard SIM, Micro SIM, and Nano SIM.

APN Settings

To set up APN:

1. Insert SIM card and go to SIM Manager to select the SIM card slot.
2. Go to Home screen > My SIM.
3. Tap "Data Connection" (first option) and enable it.
4. Tap on Access Point Name (APN) and configure the settings.

Tariff and Charges

Data usage charges vary based on your chosen option. GlocalMe offers data packages for over 120 countries or a "Pay As You Go" (PAYG) option. Data packages are recommended for long-term use.

2 Charging Options

1. PAYG (Pay As You Go): Pay per MB used. For example, in Germany, it might be €0.05 per MB with a daily cap of €10. The billing cycle resets if you move to a different country/region within 24 hours.
2. Data Packages: Purchase data packages (Country/Region/Global) using your account balance via the GlocalMe App. PAYG is enabled by default when no data packages are active.

For more information, refer to the GlocalMe App or website (www.glocalme.com).

Initial Account and Initial Data

The initial package is global and valid for 365 days after activation. Initial data is automatically transferred to your bound GlocalMe account. It is used before other data packages or PAYG.

Terms and Conditions for Data Packages

Data packages activate automatically in the coverage area. If multiple packages for the same country exist, the new one activates only after the current one is depleted. Packages are used based on purchase time (earlier first). Multiple packages can be purchased for a region. Unactivated data packages are refundable within 90 days.

Note: Data packages are updated periodically; check the GlocalMe website and App for details.

Recharge

If your account balance is insufficient, you cannot access the internet. Top up your account using methods like Visa, PayPal, Mastercard, and Alipay. The top-up value is converted to local currency based on the monthly exchange rate.

Recharge Code

1. Open the GlocalMe App and log in.
2. Tap "My Balance" in the upper right corner, then tap "Voucher card" to redeem a code.
3. Enter your recharge code manually or tap the scan icon to scan a recharge card's QR code.
4. View your updated balance on the Balance page after recharge.

APP Download & Coverage

APP Download

Scan the provided QR code to download the GlocalMe App. If the download fails, open the link in Safari.

Unable to download GlocalMe App

• Step 1: If scanning fails, try downloading from alternative app stores like Baidu Mobile Assistant or Android App Store.
• Step 2: Confirm your phone model and send feedback to customer service.

Coverage

GlocalMe offers coverage in over 120 countries worldwide. Visit the GlocalMe website or App for details. Note: Facebook and Google are inaccessible in mainland China due to internet censorship.

Network Troubleshooting

Unable to access the Internet

Check if the network signal icon [network-signal-icon] is displayed. If not, contact customer service.

Device signal may be weak in areas like airports, mountains, high-speed roads, ports, basements, remote areas, and islands. Restart the device after changing location.

Unable to connect to the selected network

Verify that the entered password is valid. Restart the device and re-enter the password.

Unable to find G4 Pro/G4 Max Wi-Fi network

Check if the Wi-Fi signal is displayed on the Home screen. If not, contact customer service.

Unable to power on/off

Check if the Power Key is loose or faulty. If so, return the device for repair. Otherwise, press and hold the Power Key for 30 seconds, release, and charge the device. After 2 minutes, restart when the charging icon appears. If the problem persists, the device may be broken or water-damaged; return it for repair.

Charging State Issues

If the device is not showing a charging state even with a non-damaged charging cable, it might be due to flooding or internal damage, requiring inspection and processing.

Feedback to Customer Service

If the device shows a connected status but cannot access the Internet, contact customer service with the following information:

1. Device IMEI or GlocalMe account
2. Location (country/region) and environment (e.g., high-speed, island, mountain)
3. Any pop-up messages or abnormal situations
4. Time period when the device malfunctioned
5. Keep the device powered on for technical troubleshooting.

Warm Tips

1. Device heating is normal; place it in a cool area to cool down. (GlocalMe G4 Pro/G4 Max has passed CCC, CE, FCC certifications).
2. It is recommended to power off the device while charging.
3. Battery capacity is 3900 mAh (3.8V 14.82Wh). Use the device according to airport regulations.
4. Continuous use can last approximately 15 hours, depending on battery wear. Turn off the device when idle to save battery.
5. Handle the device gently to avoid water or liquid damage.

Fair Usage Policy (FUP)

Local carriers' Fair Usage Policies may reduce data speeds to 2G after reaching a daily data allotment. This can affect high-data transmission content like HD video streaming or system updates. To maintain full-speed data, consider purchasing Global or trans-regional data packages.

Warnings and Regulatory Information

Specific Absorption Rate (SAR)

SAR measures RF energy absorption by the body. Limits are 1.6 W/kg (1g tissue) or 2.0 W/kg (10g tissue). Actual SAR levels are typically well below maximum transmission levels.

EU Regulatory Conformance

This device complies with RF specifications and relevant provisions of Directive (RED) 2014/53/EU when used with accessories that contain no metal and are positioned at least 0.5 cm from the body. The SAR limit adopted is 2.0W/kg averaged over 10 grams of tissue. HONG KONG UCLOUDLINK NETWORK TECHNOLOGY LIMITED declares compliance.

FCC Regulatory Conformance

For body-worn operation, the device complies with FCC RF exposure guidelines when used with non-metallic accessories positioned at least 1.0 cm from the body. The FCC SAR limit is 1.6W/kg averaged over 1 gram of tissue. The device complies with Part 15 of the FCC Rules, subject to conditions preventing harmful interference. Modifications not expressly approved can void user authority. Operations in the 5.15-5.25GHz band are restricted to indoor use only.

Measures to correct interference: Reorient/relocate antenna, increase distance between equipment and receiver, connect to a different circuit, consult a technician.

Disposal and Recycling

The symbol on the device, batteries, or packaging indicates it should not be disposed of as household waste. Take it to a certified collection point for recycling or proper disposal. Disposal is subject to WEEE Directive (2012/19/EU) and Battery Directive (2006/66/EC) to minimize environmental and health risks.

Battery Precautions: Do not disassemble, modify, short-circuit, dispose of in fire, expose to high temperatures, soak, squeeze, or bump the battery. Do not use if damaged.

Contact Us

Company: HONG KONG UCLOUDLINK NETWORK TECHNOLOGY LIMITED

Email: service@ucloudlink.com

Live Chat: GlocalMe website / GlocalMe mobile app

Hotline: +852 8191 2660

Facebook: GlocalMe

Instagram: @GlocalMeMoments

Twitter: @GlocalMeMoments

YouTube: GlocalMe

Address: Suit 603, 6/F, Laws Commercial Plaza, 788 Cheung Sha Wan Road, Kowloon, Hong Kong