Hiboy S2 MAX Electric Scooter User Manual

9. Safety Instructions

The Hiboy S2 MAX electric scooter is a leisure device. However, when used in public areas, it is subject to the same risks as vehicles. For your safety, please follow the instructions in this manual, as well as traffic laws and regulations set forth by government and regulatory agencies.

Understand that risks cannot be entirely avoided. Others may violate traffic regulations and drive incautiously, exposing you to road accidents similar to walking or biking. The faster the scooter, the longer it takes to stop. On a smooth surface, the scooter may slip, lose balance, and result in a fall. Therefore, use caution, maintain proper speed and distance, especially in unfamiliar areas.

Respect pedestrians' Right of Way. Avoid startling them, especially children. When approaching pedestrians from behind, ring your bell to alert them and pass on their left (where vehicles drive on the right). When riding across pedestrian areas, keep to the right at a low speed. When driving across pedestrians, maintain the lowest speed or dismount.

Closely follow the safety instructions in this manual. Hiboy shall not be liable for any financial losses, physical injuries, accidents, legal disputes, or other conflicts resulting from actions that violate user instructions.

Do not lend your scooter to individuals unfamiliar with its operation. If lending to friends, ensure they understand the operation and wear safety gear.

Check the scooter before every use. If you notice loose parts, low battery alerts, excessive wear, strange sounds, malfunctions, or other abnormal conditions, stop riding.

WARNING: Risk of Fire - No User Serviceable Parts.

8. Dangerous Actions (No Attempting!)

• ⚠️ Do not press the throttle when walking with the scooter.

• ⚠️ Always steer clear of obstacles.

• ⚠️ Do not hang bags or other heavy stuff on the handlebar.

• ⚠️ Keep both feet on the deck all time.

• ⚠️ Do not ride in traffic lanes or residential areas where vehicles and pedestrians are both allowed.

• ⚠️ Do not turn the handlebar violently during high-speed riding.

• ⚠️ Do not ride in a ponding that is higher than 0.79 inches (2 cm).

• ⚠️ Do not ride with anyone else, including children.

• ⚠️ Do not keep your feet on the rear mudguard.

• ⚠️ Do not try riding up or down stairs, and jumping over obstacles.

• ⚠️ Do not keep your hands away from the handlebar.

10. Folding and Carrying

Ensure the scooter is turned off. To fold, unlock the folding mechanism, and bend the handlebar stem to hook the buckle on the rear fender. To open, pull the buckle backward, erect the handlebar, and lock the folding structure.

Hold the handlebar stem with either one hand or both hands to carry.

If the handlebar and its stem sway during riding, use a [tool icon] ? to tighten the screws on the folding mechanism.

11. Daily Care and Maintenance

Cleaning and Storage

If you see stains on the scooter's body, wipe them off with a damp cloth. For stubborn stains, apply toothpaste and brush with a toothbrush, then wipe with a damp cloth.

Notes: Do not clean the scooter with alcohol, gasoline, kerosene, or other corrosive/volatile chemical solvents to prevent damage. Do not wash the board with a high-pressure water spray. During cleaning, ensure the scooter is turned off, the charging cable is unplugged, and the rubber flap is closed, as water leakage may cause electric shock or other major problems. When the scooter is not in use, keep it indoors in a dry and cool place. Do not leave it outdoors for extended periods. Excessive sunlight, overheating, and overcooling accelerate battery pack lifespan.

Battery Maintenance

1. Use original battery packs; other models or brands may pose safety issues.
2. Do not touch the contacts. Do not dismantle or puncture the casing. Keep contacts away from metal objects to prevent short circuits, which could lead to battery damage or injuries.
3. Use the original power adapter to avoid potential damage or fire.
4. Mishandling used batteries can harm the environment. Follow local regulations for proper disposal.
5. After every use, fully charge the battery to prolong its lifespan.

Storage and Disposal

1. Store the scooter in a cool and dry place between 14°F and 104°F (-10°C and 40°C). In humid environments, condensation or water accumulation may damage the battery. Devices are not intended for use at elevations greater than 2000 m. Prolonged exposure to UV rays, rain, and elements may damage enclosure materials; store indoors when not in use.
2. In daily use, avoid recharging the scooter after completely exhausting the battery. If the battery is low, charge it as soon as possible.
3. Charge the scooter every other month to preserve the battery.

12. Specifications

(1) The height of the body: distance from the ground to the highest end of the body.

(2) Description of the battery life: measured under full charge, 150 lb load, at 77°F (25°C), on a flat road without wind, at a speed of 9.3mph (15km/h). Real battery life varies with load, humidity, wind speed, and operation habits.

(3) Maximum allowable weight is 220lb (driver and objects included). Consider extra weight from clothing or accessories and speed-generated gravity; the scooter may not support loads exceeding this limit.

13. Limited Warranty Statement

30 Day Satisfaction Guaranteed Return Policy

If unsatisfied with your purchase, Hiboy's return policy allows returns within 30 days from receipt for a refund. Express shipping costs are non-refundable. Hiboy is not responsible for lost packages or unverified products due to carrier issues. Returns with user-caused damage may be denied.

Conditions for Refund:

1. Request a Return Merchandise Authorization (RMA) from Hiboy within 30 days of receipt by contacting us.support@hiboy.com.
2. Return shipping costs are the customer's responsibility.
3. Keep your receipt and/or invoice as proof of purchase for warranty service.
4. Returned product must be in good physical condition (not broken or damaged).
5. Include all original accessories with your return.
6. Hiboy reserves the right to refuse returns without an RMA or missing original parts.

Limited Product Warranty

Hiboy warrants the original purchaser that the Hiboy product will be free from defects in materials and workmanship under normal use for the specified warranty period. Hiboy does not warrant uninterrupted or error-free operation. Hiboy is not responsible for damage arising from failure to follow usage instructions.

Remedies

If a hardware defect is found and a valid claim is received within the Warranty Period, Hiboy will, at its option and to the extent permitted by law, either repair the product at no charge using new or refurbished parts, or replace the product with a new or refurbished one. These are your sole and exclusive remedies. Shipping and handling charges may apply unless prohibited by law. This Limited Warranty is valid only in jurisdictions where products are sold by www.hiboy.com and to the extent permitted by applicable laws. Any replacement hardware product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period applicable in your jurisdiction.

How to Obtain Warranty Service

A Warranty Service Order must be requested from Hiboy within the Warranty Period from the date of receipt. Contact the Hiboy Service Team at us.support@hiboy.com. Deliver the product in original or equivalent protective packaging to the address specified by Hiboy. Hiboy may require proof of purchase and compliance with registration requirements before providing warranty service.

Limitation of Damages

To the extent permitted by law, Hiboy shall not be liable for any incidental, indirect, special, or consequential damages, including loss of profits, revenue, or data, resulting from any breach of warranty or condition, or under any other legal theory, even if advised of the possibility of such damages. Some jurisdictions do not allow these limitations, so they may not apply to you.

Question & Answer

• 1. Is there any necessary information need to be included before contacting with Hiboy Support Team?

  A: Yes, please contact us at us.support@hiboy.com and always include your order number, correct model No., descriptions of the problem, pictures, and videos that can show details about the issue.

• 2. My scooter can't be turned on, what can I do?

  A: Ensure the scooter is not charging when trying to turn it on (for safety). Make sure the scooter has been charged for a while to have enough battery. If issues persist, contact us.support@hiboy.com.

• 3. I can't charge my scooter, what's the problem?

  A: Check the charger's LED: red indicates charging, green indicates fully charged. If the charger LED is off or not green when plugged into the socket (without the scooter), the charger may be defective. If the charger is not defective, contact us.support@hiboy.com.

• 4. When I tried to log in the App, it shows the user doesn't exist, how can I solve it?

  A: Please click "register" and use your email to register for the App first. Your email will then serve as your account.

• 5. Why I can't receive the verification code when registering the App?

  A: The code is sent to your email. Please check your spam or junk folder.

• 6. I can't register the App successfully, what can I do?

  A: Send your registration email, mobile version (iPhone or Android), and a screenshot of the problem to us.support@hiboy.com for assistance.

• 7. I forgot the password for the App, can I reset it?

  A: Yes, click "Forgot password" to reset it.

• 8. It shows "The device is activated, please reset the device before proceeding”, what I can do?

  A: One scooter can only be connected to one App account. If the scooter is connected by someone else, ask them to unbind or delete the device from their App account before you can connect.

• 9. What if the E-Scooter arrived missing accessory or broken part?

  A: Take a photo and send it to us.support@hiboy.com. Hiboy Support Team will reply and send the correct accessory or part replacement.

• 10. How to attach the seat?

  A: For the S2 MAX, please refer to the assembly steps in the S2 MAX Seat manual. You can also search on Google for "how to assemble Hiboy S2 MAX seat" to find tutorial videos.

• 11. Is that possible to replace some components for example the rear fender?

  A: Yes, please take a photo and send it to us.support@hiboy.com. Hiboy Support Team will reply soon.

• 12. My scooter is stolen, can you help me?

  A: We cannot track the location or serial number of a stolen scooter. Please contact local law enforcement for assistance.

• 13. I have written several emails to us.support@hiboy.com, but no responses received, why?

  A: Hiboy Support Team typically replies within 1 working day. Please check your spam folder and add us.support@hiboy.com to your whitelist. You can also contact us via the platform where you purchased the scooter (e.g., Amazon chat, hiboy.com message, eBay chat).

• 14. When I press on the throttle, why the scooter is not moving?

  A: The scooter has a kick-off start function for safety. You need to stand on the scooter, kick off to reach a minimum speed of 3.1 mph (5 km/h), then press the throttle to accelerate. You can find more details in the user manual or adjust this setting in the App.

• 15. What can I do with the App?

  A: Via the App, you can turn lights on/off, lock/unlock the scooter, set max speed, enable/disable cruise control or zero start (kick-off start), change speed units, rename the scooter, and check its status (speed, riding distance, battery capacity, etc.).

• 16. Why the max distance is lower than 40 miles?

  A: The advertised 40-mile range is measured under specific conditions: full charge, 150 lb load, 77°F (25°C), no wind, flat surface, and a constant speed of 9.3 mph (15 km/h). Actual range depends on rider weight, road conditions, average speed, and braking frequency.

• 17. Can I ride the scooter in the rainy days?

  A: The scooter has an IPX4 waterproof rating. Riding in rainy days is not recommended.

• 18. It is advertised come with two brakes, but why there is only one brake lever on the scooter?

  A: The S2 MAX integrates both the front electronic brake and the rear disc brake into a single brake lever for easier operation. Pressing the lever activates both brakes, ensuring a short braking distance.

• 19. Is there any caution for storing the scooter if I need to go out for a long time vacation?

  A: Store the scooter in a dry & cool place, not outdoors for long periods. If idle for over 30 days, fully charge the battery. Recharge it every 60 days to protect the battery from potential damage, which may void the warranty.

Trouble Shooting

Contact Us

Contact Hiboy for issues related to riding, maintenance, safety, or errors/faults with your Hiboy S2 MAX.

Email Service: us.support@hiboy.com

Social Media:

• @Hiboy_Official
• @HiboyUS
• YouTube: HiboyUS

Website: www.hiboy.com

FCC Warning Statement

Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

The device has been evaluated to meet general RF exposure requirement.